Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
According to our records, *** *** was advised numerous times on how our program worked. Each time *** *** called or emailed us a question or concern she was promptly contacted with the response. *** *** is not eligible for a refund as her account was already cancelled with no further financial obligations, waiving the balance of $
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
Students who enroll online and submit a lower than the suggested down payment of $29.00, are set up on a bi-weekly payment plan. This is stated to students upon selecting their payment plan during enrollment. On April 10, we took a $payment from *** *** as this was two weeks before the due date. On April 17, *** ***’s payment was returned to us
When payments are returned from the bank we charge students a fee of $ *** *** was advised of this on April 30,
As a courtesy, we refunded *** ***’s payment and fee her bank charged her in the amount of $46.00. We mailed her a check on May 11, *** ** with tracking number *** *** ***. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our High School Diploma Program on February 10, by submitting a down payment and a signed enrollment agreement
The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools. *** *** would need to take his complaint to the school he claims gave him a fake Diploma
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: N/A
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concernsAccording to our records, *** *** is not a student with Penn Foster. We did, however, find the phone number she provided in this complaint. We believe the number was a mistype for another student. The phone number ###-###-#### was promptly removed and we apologize for the inconvenience this has caused *** ***.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Complainant Name: *** * ***
Student Name: not provided
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address Ms***’s concernsMs*** is not a student with Penn FosterDue to
Federal Privacy Law we cannot give any financial or academic information to anyone but the studentThe only time Penn Foster can give information to anyone other than the student is if the student is under years of age and we have a guarantor on file, or we have a privacy release on file signed by the studentIf Ms***’s grandchildren are under years of age and she is not the legal guardian we would require a signed release form on fileIn order for us to look further in to this situation we do require more information about the studentsThe easiest way for us to locate a student account is by their full name, student number, social security number and date of birth
Ms*** can have her daughter, *** ***, contact us and we can access the account and look further into this situation and provide a resolution
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Thomas B***
Student Care
Revdex.com Case Number: ***
"">Student Name: *** ***
Student Number: unknown
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns Our records reflect a number of *** ***’s enrolled with Penn Foster. In order to ensure proper processing, we request more information from *** *** would need to provide us with his date of birth and last four digits of his social security number. By *** providing this information ensures accurate research of concerns
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns*** enrolled in our High School Diploma Program on July 1, by submitting a down payment and a signed enrollment agreement.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on ***’s signed enrollment agreement*** completed thirty-three percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned According to our records, *** contacted us on September 24, to cancel her account and we advised her of the cancellation policy.
***’s liability at the time of cancellation was $705.50. Since then, we received an additional $lowering her liability to $558.50.
As a courtesy, I have lowered ***’s liability to $charging her for the percentage of tuition completed and fees previously mentioned. I also deferred her payments to current, making her next payment due April 1,
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address Mr***’s concernsMr*** enrolled in our Graphic Design Associates Degree on February 18, by submitting a signed enrollment agreement and a down payment
On Mr***’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees
Mr*** inquired about cancelling his account on February 25, via chat. Mr*** was advised of his cancellation terms at that time. Unfortunately, the chat was disconnected and Mr***’s account remains opened
I apologize that Mr*** had some issues in contacting us. As a courtesy, I have cancelled Mr***’s account with no further financial obligationsMr***’s down payment will be retained to cover exams taken. Penn Foster is devoted to the educational advancement and satisfaction of all our students and we welcome Mr*** back to Penn Foster once he is able to continue his studies
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
">Student Name: *** * ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Associates Degree program for Accounting on June 9, by submitting a down payment and a signed enrollment agreement
As stated on *** ***’s signed enrollment agreement if a student is to cancel after completing 50% of the semester, Penn Foster shall be entitled to the total semester tuition
Also, *** ***’s signed enrollment agreement states students have twelve months to complete each semester with two six month extensions allowed, granted the entire program is complete within six years. *** *** is still in her first semester. She has three exams and six months left in order to complete her first semester.
*** *** has six months left remaining on her program. She may complete the final three exams any time up until June 9, If more time is needed, *** *** can purchase an extra six months for $75.00. *** *** would still have to continue to pay her monthly payments until the balance of $on the account is satisfied. If *** *** is having any financial difficulties she can contact our student care department at ###-###-#### and they can provide her some financial options
*** ***’s account will remain open unless she would like to call Student Care to discuss further options.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
face="Times New Roman">Student Name: *** ***
Student Number:
To Whom It May Concern:
I welcome the opportunity to address Ms***’s concernsMs*** enrolled in our Medical Billing and Coding on May 29, by submitting a signed enrollment agreement and payment in full
I reached out to our Purchasing department as they process all the *** membership forms. Ms*** will receive an email by Friday, May 27, with all of the information she needs for the ***. The entire process typically takes 1-weeks to process and according to our records, we received the membership form on May 11, 2016. I apologize for the short delay as we are slightly over our two week timeframe
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: When I called to cancel, I was not told of the policy for shipping and all the charges In fact, I was told it was put on hold for months When I first signed up, I was also informed that as long as I don't sign anything I could get a refund Nothing was ever shipped to me I never started classes, I never signed anything No one ever told me that I could not receive a refund I did get a voice mail saying that as a courtesy I don't owe anything more, however, I don't feel it should be a courtesy I paid $49/month for about months for classes I never attended, nor did I ever sign anything, and not once did anyone ever tell me that I could not receive a refund I am very disappointed in the lack of communication, and how they're saying the informed me when I cancelled of their policy I was not told I was told that it was on hold for months Cancelling it all together is fine But I feel as I have been taken advantage of, and I am very distraught by the whole thing I honestly don't think I should've been charged at all for anything since I never signed anything I didn't even take the assessments I felt like I was brushed off when I called, and to get this resolved
Regards,
*** ***
Revdex.com Case Number: ***
'Verdana',sans-serif">
Student Name: *** ***
Student Number: ***
Date: September 18,
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Veterinary Technician Associates Degree on September 30, by submitting a down payment and a signed enrollment agreement
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** ***’ signed enrollment agreementSince *** *** completed over twelve percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned.
In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on *** ***’ signed enrollment agreement.
As a courtesy, *** *** can pay $top bring her account to current and we will remove from the outside agency and she will be able to return to her program. In addition, she will be given a six month extension, no charge. *** *** needs to contact me directly to make payment and at that time I will waive the remaining late fees on the account of $75.00.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
My daughter sign up for High School online a year agoShe already finish her program and the school at the beginning of the course explain to us that after the payment in full we will receive the High School Diploma in weeksI made the payment on August and hasn't receive anythingToday I call and they said that the payment has to be cleared (days) and in weeks I will receive her diplomaThe payment was withdrawal from my account instantlyThis was a miscommunication from them
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Veterinary Technician Associates Degree on March 27, by submitting a down payment and a signed enrollment agreement.
Our Veterinary Technician Associate Degree Program is accredited by The American Veterinary Medical Association (AVMA)Our material must adhere to the AVMA requirements to uphold our accreditation
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, credit set up, technology and shipping feeThis is stated on *** ***’s signed enrollment agreement*** *** completed thirty-three percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned
Also, *** ***’s signed enrollment agreement states students have twelve months to complete each semester with two six month extensions allowed, granted the entire program is complete within six years. Since *** *** has been enrolled for five years just for the first semester, she needs to be re-enrolled*** *** was advised of this along with the fact that she was receiving a discount for the grades completed from her previous enrollment.
An evaluation was already completed for *** *** from her expired enrollment along with the official transcripts that were mailed in. *** *** will have a total discount of $off her new enrollment in the first semester. *** *** discounts are broken down as follows: $for transferred credits, $for transferred grades and $for expired equity totaling $813.00. I have attached the evaluation and the enrollment application for *** *** to review.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne Lenzer
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Medical Administrative Assistant Career Diploma Program on September 29, by submitting a down payment and a signed enrollment agreement
Our shipment policy states students would need to submit over fifty percent of their exams for the next set of materials to be mailedOnce mailed, students would need to allow ten days to receive their material.
According to our records, *** ***’ Business English module was shipped on November 1, 2012. *** *** did not compete half of the exams to trigger the next module to ship. In addition, we do not have any record of *** *** contacting us in regards to this issue or we would have advised her on our policy
In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on *** ***’ signed enrollment agreement. The last payment we received from *** *** was January 4, 2013; as a result she was placed in an outside agency.
If *** *** can pay $200.00, I will remove her from the outside agency and update her account so she is able to continue. *** *** needs to contact me at the number below to make payment.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: it restates my complaints and does nothing to solve the fact that I was unaware upfront that I was entering a binding contractI assumed Penn Foster was like any other institution of higher education that is at willThe response also states the two accreditations that they have but there's no mention of the many they don't have
Regards,
*** ***
Penn Foster is an incompetent online place to get a high school diplomaThis place is self-paced on both sides of the equationThe graders do not consider your submitted electronic work to be a priorityWork will sit in their box for at least to business days or longerThey seem to not put in the extra effort to grading work over the weekend even though they claim graders have a work loadThis is an online atmosphere and there’s plenty enough time to pick up your responsibilitiesThey pride themselves with being a self-paced environment but you will not move consistently at the students pace Graduation can’t come until they grade your workThese complaints go back at least two years and they’ve done nothing to improve the outcome for new studentsStudents who pay in full up front are disregarded in this way tooI wonder if they’re purposely stalling to add or change course material so students who have completed the work but are waiting on them to grade it will have some sort of financial added responsibilityIt’s like they don’t want the student to finishThe individuals who claim that they graduated could be imposters posing as students to lure others into the programTheir student portal doesn’t have any real flow of communicationThe postings in the student forums are from previous years there’s not much communication traffic flowing through thereAn unprofessional staff working at Penn Foster will post real names of students instead usernames for forumsThey will address student issues right there on the forum instead of privately communicating with the student a dissatisfied studentI’ve never seen a brick and motor school post students information on a forumThey need to work on addressing the grading problemThis issue makes their organization look bad and it turns away future studentsThey should be able to post positive improvements to their system instead of fighting down true and real comments from dissatisfied peopleIt is unacceptable to take to days to grade papers sent electronically
Revdex.com Case Number: ***
0pt">Complainant Name: *** ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** ***’s son, *** *** enrolled in our High School Diploma on October 15, by submitting a signed enrollment agreement and a down payment
On *** ***’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. In addition, the last payment we received from *** *** was on February 5, 2014; as a result, she was placed in an outside agency. According to our records, *** *** never contacted us to cancel her son’s account or we would have advised her of this
As a courtesy, I have cancelled *** ***’s son’s account lowering the liability fifteen percent from $to $512.75. *** ***’s remaining balance is $as she has already paid $197.00. Payments need to be made to the outside agency until the balance is paid in full*** *** can make payments to:
*** *** ***
PO Box ***
Wyoming, PA ***
Ph: ###-###-####
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
face="Times New Roman">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address Mr***’s concernsMr*** enrolled in our Web Page Designer Career Diploma on May 15, by submitting a down payment and a signed enrollment agreement.
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on Mr***’s signed enrollment agreementSince Mr*** completed fifteen percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned.
According to our records, on July 24, Mr*** called stating he is having financial difficulties. At that time, we deferred four months of payment for Mr*** to help him alleviate his financial burden. Mr***’s payments were deferred as an alternative to cancelling
As a courtesy, I have cancelled Mr***’s account only charging him for the percent tuition completed along with the registration and shipping fees. This lowers Mr***’s liability from $to $176.00. Mr*** can contact me at the number below for payment arrangements. After full payment is made, we can remove Mr*** from the outside agency and his credit report will be amended.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I was under the impression that I bought an online training course from Penn Foster that would allow me to be a practicing optician within one yearI called in on the Penn Foster 1-number and that's what the salesman told meSo I bought the course to be billed on a monthly basisI then went in to *** *** and they told me that in order to be a practicing optician I needed two years of education, not oneThey had never heard of the Penn Foster school and informed me that to be a practicing optician I needed two years of education, not oneThey had never heard of Penn Foster and suggested that I call the State Board of Opticianry to determine the legitimacy of the so called "school" I had signed up for! So I then called up the State of Virginia Board of Licensing for OpticianryI was then informed that I could take a two year course at the local community college, ** *** ***, and be a practicing optician, and receive a legitimate associate's degreeThis information also concurred with the information I received at *** ***The Virginia Board of Licensing for Opticianry also informed me that if I took the one year Penn Foster course, (This is a point of record.) I would have to work as an apprentice optician for additional yearsIn other words, in order to be a practicing optician with the Penn Foster course I would be taking a four year program to be a practicing optician instead of the one year program they advertisedSo I bought a course that was supposed to make me a practicing optician in one year and it will notThe worst part about the course is that it penalizes people who take it by an extra three years and no associates or bachelor's degree come with the four year Penn Foster "school." And I use the term 'school" looselyIf I actually went to the local community college I would have a legitimate associate's degree and be a practicing optician within two yearsThe perfect analogy for the Penn Foster optician "school's" misrepresented year opticiany program: An auto dealership is advertising a car that will get you to your destination in half the time it usually takesAfter taking delivery of the vehicle it turns out it only runs in reverse and takes twice as long to get to the destination that wayThe auto dealer would never be able to get away with selling a vehicle like this! Don't let Penn Foster get away with it eitherIt's a classic case of misrepresentation, bait and switch: internet fraudNow I know the Federal Trade Commission does not have enough time to keep up with the massive fraud that occurs with internet advertising, but we can only do our part as good citizens in this great country of ours to stop each fraudelent Penn Foster advertising case one by oneMy *** *** credit card agreed with my dispute after investigating the legitimacy of the Penn Foster claims and would not pay Penn FosterNow I have been sent to collections by Penn Foster for not paying for their "school." and I want my money back
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
I would like them to get my bill out of collections and make it a zero balance or I will be pursuing this through the court system and appealing to the Federal Trade Commission
Regards,
*** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
According to our records, *** *** was advised numerous times on how our program worked. Each time *** *** called or emailed us a question or concern she was promptly contacted with the response. *** *** is not eligible for a refund as her account was already cancelled with no further financial obligations, waiving the balance of $
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
Students who enroll online and submit a lower than the suggested down payment of $29.00, are set up on a bi-weekly payment plan. This is stated to students upon selecting their payment plan during enrollment. On April 10, we took a $payment from *** *** as this was two weeks before the due date. On April 17, *** ***’s payment was returned to us
When payments are returned from the bank we charge students a fee of $ *** *** was advised of this on April 30,
As a courtesy, we refunded *** ***’s payment and fee her bank charged her in the amount of $46.00. We mailed her a check on May 11, *** ** with tracking number *** *** ***. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our High School Diploma Program on February 10, by submitting a down payment and a signed enrollment agreement
The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools. *** *** would need to take his complaint to the school he claims gave him a fake Diploma
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: N/A
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concernsAccording to our records, *** *** is not a student with Penn Foster. We did, however, find the phone number she provided in this complaint. We believe the number was a mistype for another student. The phone number ###-###-#### was promptly removed and we apologize for the inconvenience this has caused *** ***.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Complainant Name: *** * ***
Student Name: not provided
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address Ms***’s concernsMs*** is not a student with Penn FosterDue to
Federal Privacy Law we cannot give any financial or academic information to anyone but the studentThe only time Penn Foster can give information to anyone other than the student is if the student is under years of age and we have a guarantor on file, or we have a privacy release on file signed by the studentIf Ms***’s grandchildren are under years of age and she is not the legal guardian we would require a signed release form on fileIn order for us to look further in to this situation we do require more information about the studentsThe easiest way for us to locate a student account is by their full name, student number, social security number and date of birth
Ms*** can have her daughter, *** ***, contact us and we can access the account and look further into this situation and provide a resolution
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Thomas B***
Student Care
Revdex.com Case Number: ***
"">Student Name: *** ***
Student Number: unknown
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns Our records reflect a number of *** ***’s enrolled with Penn Foster. In order to ensure proper processing, we request more information from *** *** would need to provide us with his date of birth and last four digits of his social security number. By *** providing this information ensures accurate research of concerns
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns*** enrolled in our High School Diploma Program on July 1, by submitting a down payment and a signed enrollment agreement.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on ***’s signed enrollment agreement*** completed thirty-three percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned According to our records, *** contacted us on September 24, to cancel her account and we advised her of the cancellation policy.
***’s liability at the time of cancellation was $705.50. Since then, we received an additional $lowering her liability to $558.50.
As a courtesy, I have lowered ***’s liability to $charging her for the percentage of tuition completed and fees previously mentioned. I also deferred her payments to current, making her next payment due April 1,
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address Mr***’s concernsMr*** enrolled in our Graphic Design Associates Degree on February 18, by submitting a signed enrollment agreement and a down payment
On Mr***’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees
Mr*** inquired about cancelling his account on February 25, via chat. Mr*** was advised of his cancellation terms at that time. Unfortunately, the chat was disconnected and Mr***’s account remains opened
I apologize that Mr*** had some issues in contacting us. As a courtesy, I have cancelled Mr***’s account with no further financial obligationsMr***’s down payment will be retained to cover exams taken. Penn Foster is devoted to the educational advancement and satisfaction of all our students and we welcome Mr*** back to Penn Foster once he is able to continue his studies
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
">Student Name: *** * ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Associates Degree program for Accounting on June 9, by submitting a down payment and a signed enrollment agreement
As stated on *** ***’s signed enrollment agreement if a student is to cancel after completing 50% of the semester, Penn Foster shall be entitled to the total semester tuition
Also, *** ***’s signed enrollment agreement states students have twelve months to complete each semester with two six month extensions allowed, granted the entire program is complete within six years. *** *** is still in her first semester. She has three exams and six months left in order to complete her first semester.
*** *** has six months left remaining on her program. She may complete the final three exams any time up until June 9, If more time is needed, *** *** can purchase an extra six months for $75.00. *** *** would still have to continue to pay her monthly payments until the balance of $on the account is satisfied. If *** *** is having any financial difficulties she can contact our student care department at ###-###-#### and they can provide her some financial options
*** ***’s account will remain open unless she would like to call Student Care to discuss further options.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
face="Times New Roman">Student Name: *** ***
Student Number:
To Whom It May Concern:
I welcome the opportunity to address Ms***’s concernsMs*** enrolled in our Medical Billing and Coding on May 29, by submitting a signed enrollment agreement and payment in full
I reached out to our Purchasing department as they process all the *** membership forms. Ms*** will receive an email by Friday, May 27, with all of the information she needs for the ***. The entire process typically takes 1-weeks to process and according to our records, we received the membership form on May 11, 2016. I apologize for the short delay as we are slightly over our two week timeframe
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: When I called to cancel, I was not told of the policy for shipping and all the charges In fact, I was told it was put on hold for months When I first signed up, I was also informed that as long as I don't sign anything I could get a refund Nothing was ever shipped to me I never started classes, I never signed anything No one ever told me that I could not receive a refund I did get a voice mail saying that as a courtesy I don't owe anything more, however, I don't feel it should be a courtesy I paid $49/month for about months for classes I never attended, nor did I ever sign anything, and not once did anyone ever tell me that I could not receive a refund I am very disappointed in the lack of communication, and how they're saying the informed me when I cancelled of their policy I was not told I was told that it was on hold for months Cancelling it all together is fine But I feel as I have been taken advantage of, and I am very distraught by the whole thing I honestly don't think I should've been charged at all for anything since I never signed anything I didn't even take the assessments I felt like I was brushed off when I called, and to get this resolved
Regards,
*** ***
Revdex.com Case Number: ***
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Student Name: *** ***
Student Number: ***
Date: September 18,
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Veterinary Technician Associates Degree on September 30, by submitting a down payment and a signed enrollment agreement
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** ***’ signed enrollment agreementSince *** *** completed over twelve percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned.
In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on *** ***’ signed enrollment agreement.
As a courtesy, *** *** can pay $top bring her account to current and we will remove from the outside agency and she will be able to return to her program. In addition, she will be given a six month extension, no charge. *** *** needs to contact me directly to make payment and at that time I will waive the remaining late fees on the account of $75.00.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
My daughter sign up for High School online a year agoShe already finish her program and the school at the beginning of the course explain to us that after the payment in full we will receive the High School Diploma in weeksI made the payment on August and hasn't receive anythingToday I call and they said that the payment has to be cleared (days) and in weeks I will receive her diplomaThe payment was withdrawal from my account instantlyThis was a miscommunication from them
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Veterinary Technician Associates Degree on March 27, by submitting a down payment and a signed enrollment agreement.
Our Veterinary Technician Associate Degree Program is accredited by The American Veterinary Medical Association (AVMA)Our material must adhere to the AVMA requirements to uphold our accreditation
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, credit set up, technology and shipping feeThis is stated on *** ***’s signed enrollment agreement*** *** completed thirty-three percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned
Also, *** ***’s signed enrollment agreement states students have twelve months to complete each semester with two six month extensions allowed, granted the entire program is complete within six years. Since *** *** has been enrolled for five years just for the first semester, she needs to be re-enrolled*** *** was advised of this along with the fact that she was receiving a discount for the grades completed from her previous enrollment.
An evaluation was already completed for *** *** from her expired enrollment along with the official transcripts that were mailed in. *** *** will have a total discount of $off her new enrollment in the first semester. *** *** discounts are broken down as follows: $for transferred credits, $for transferred grades and $for expired equity totaling $813.00. I have attached the evaluation and the enrollment application for *** *** to review.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne Lenzer
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Medical Administrative Assistant Career Diploma Program on September 29, by submitting a down payment and a signed enrollment agreement
Our shipment policy states students would need to submit over fifty percent of their exams for the next set of materials to be mailedOnce mailed, students would need to allow ten days to receive their material.
According to our records, *** ***’ Business English module was shipped on November 1, 2012. *** *** did not compete half of the exams to trigger the next module to ship. In addition, we do not have any record of *** *** contacting us in regards to this issue or we would have advised her on our policy
In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on *** ***’ signed enrollment agreement. The last payment we received from *** *** was January 4, 2013; as a result she was placed in an outside agency.
If *** *** can pay $200.00, I will remove her from the outside agency and update her account so she is able to continue. *** *** needs to contact me at the number below to make payment.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: it restates my complaints and does nothing to solve the fact that I was unaware upfront that I was entering a binding contractI assumed Penn Foster was like any other institution of higher education that is at willThe response also states the two accreditations that they have but there's no mention of the many they don't have
Regards,
*** ***
Penn Foster is an incompetent online place to get a high school diplomaThis place is self-paced on both sides of the equationThe graders do not consider your submitted electronic work to be a priorityWork will sit in their box for at least to business days or longerThey seem to not put in the extra effort to grading work over the weekend even though they claim graders have a work loadThis is an online atmosphere and there’s plenty enough time to pick up your responsibilitiesThey pride themselves with being a self-paced environment but you will not move consistently at the students pace Graduation can’t come until they grade your workThese complaints go back at least two years and they’ve done nothing to improve the outcome for new studentsStudents who pay in full up front are disregarded in this way tooI wonder if they’re purposely stalling to add or change course material so students who have completed the work but are waiting on them to grade it will have some sort of financial added responsibilityIt’s like they don’t want the student to finishThe individuals who claim that they graduated could be imposters posing as students to lure others into the programTheir student portal doesn’t have any real flow of communicationThe postings in the student forums are from previous years there’s not much communication traffic flowing through thereAn unprofessional staff working at Penn Foster will post real names of students instead usernames for forumsThey will address student issues right there on the forum instead of privately communicating with the student a dissatisfied studentI’ve never seen a brick and motor school post students information on a forumThey need to work on addressing the grading problemThis issue makes their organization look bad and it turns away future studentsThey should be able to post positive improvements to their system instead of fighting down true and real comments from dissatisfied peopleIt is unacceptable to take to days to grade papers sent electronically
Revdex.com Case Number: ***
0pt">Complainant Name: *** ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** ***’s son, *** *** enrolled in our High School Diploma on October 15, by submitting a signed enrollment agreement and a down payment
On *** ***’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. In addition, the last payment we received from *** *** was on February 5, 2014; as a result, she was placed in an outside agency. According to our records, *** *** never contacted us to cancel her son’s account or we would have advised her of this
As a courtesy, I have cancelled *** ***’s son’s account lowering the liability fifteen percent from $to $512.75. *** ***’s remaining balance is $as she has already paid $197.00. Payments need to be made to the outside agency until the balance is paid in full*** *** can make payments to:
*** *** ***
PO Box ***
Wyoming, PA ***
Ph: ###-###-####
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
face="Times New Roman">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address Mr***’s concernsMr*** enrolled in our Web Page Designer Career Diploma on May 15, by submitting a down payment and a signed enrollment agreement.
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on Mr***’s signed enrollment agreementSince Mr*** completed fifteen percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned.
According to our records, on July 24, Mr*** called stating he is having financial difficulties. At that time, we deferred four months of payment for Mr*** to help him alleviate his financial burden. Mr***’s payments were deferred as an alternative to cancelling
As a courtesy, I have cancelled Mr***’s account only charging him for the percent tuition completed along with the registration and shipping fees. This lowers Mr***’s liability from $to $176.00. Mr*** can contact me at the number below for payment arrangements. After full payment is made, we can remove Mr*** from the outside agency and his credit report will be amended.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I was under the impression that I bought an online training course from Penn Foster that would allow me to be a practicing optician within one yearI called in on the Penn Foster 1-number and that's what the salesman told meSo I bought the course to be billed on a monthly basisI then went in to *** *** and they told me that in order to be a practicing optician I needed two years of education, not oneThey had never heard of the Penn Foster school and informed me that to be a practicing optician I needed two years of education, not oneThey had never heard of Penn Foster and suggested that I call the State Board of Opticianry to determine the legitimacy of the so called "school" I had signed up for! So I then called up the State of Virginia Board of Licensing for OpticianryI was then informed that I could take a two year course at the local community college, ** *** ***, and be a practicing optician, and receive a legitimate associate's degreeThis information also concurred with the information I received at *** ***The Virginia Board of Licensing for Opticianry also informed me that if I took the one year Penn Foster course, (This is a point of record.) I would have to work as an apprentice optician for additional yearsIn other words, in order to be a practicing optician with the Penn Foster course I would be taking a four year program to be a practicing optician instead of the one year program they advertisedSo I bought a course that was supposed to make me a practicing optician in one year and it will notThe worst part about the course is that it penalizes people who take it by an extra three years and no associates or bachelor's degree come with the four year Penn Foster "school." And I use the term 'school" looselyIf I actually went to the local community college I would have a legitimate associate's degree and be a practicing optician within two yearsThe perfect analogy for the Penn Foster optician "school's" misrepresented year opticiany program: An auto dealership is advertising a car that will get you to your destination in half the time it usually takesAfter taking delivery of the vehicle it turns out it only runs in reverse and takes twice as long to get to the destination that wayThe auto dealer would never be able to get away with selling a vehicle like this! Don't let Penn Foster get away with it eitherIt's a classic case of misrepresentation, bait and switch: internet fraudNow I know the Federal Trade Commission does not have enough time to keep up with the massive fraud that occurs with internet advertising, but we can only do our part as good citizens in this great country of ours to stop each fraudelent Penn Foster advertising case one by oneMy *** *** credit card agreed with my dispute after investigating the legitimacy of the Penn Foster claims and would not pay Penn FosterNow I have been sent to collections by Penn Foster for not paying for their "school." and I want my money back
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Desired Settlement / Outcome
Desired Settlement:
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Desired Outcome:
I would like them to get my bill out of collections and make it a zero balance or I will be pursuing this through the court system and appealing to the Federal Trade Commission
Regards,
*** ***