Peoples Gas

Initial Business Response / [redacted] (1000, 6, 2015/10/14) */ Good *fternoon, Customer originally applied for gas service on 9/22/at that time the customer provided the incorrect floor locationThe gas service was transferred to his name on 9/23/15, since the gas service was active no appointment was necessaryOn 9/25/at 10:49am customer call our emergency line and stated he had no gas, upon arrival the service technician informed him, his correct unit was 1R not unit 3FOn 9/25/at 2:19pm the customer called our Customer Service Department and provided his correct unit number, our first available appointment was schedule (9/29/15)The gas service was activated on 9/29/The Customer was not billed for incorrect unit 1RI left the customer messages with my direct phone number and there was no responsePlease consider this case closed Thank you, * [redacted]

Complaint: [redacted] I am rejecting this response because: they still have not provided a breakdown on this charge Sincerely, [redacted] ***

I spoke to customer 11/13/on a ICC 3-way call and scheduled turn on 11/13/gas on

Complaint: [redacted] I am rejecting this response because:I am only being offered a payment plan option when I have already paid for half the balance of the initial error I was expecting People’s Gas to pay for the remaining balance of their error The explanation I was given is that “companies make errors” Mistakes are bound to occur but also those who are responsible for the error should take full responsibility and rectify matters The customer should not have to be solely responsible for a company’s error Peoples Gas should hav offered to pay the bulk of they errored billing issue Thank you Sincerely, [redacted] ***

I have reached out to the customer regarding their inquiry and to apologize for the inconvenienceI received no responseGas service was established on August 10, Customer can reach me at [redacted] if they have further questions Thank you [redacted]

Our records indicate someone from our Enrollment Services Department left a message for the customer on 2/15/advising their application for service was approvedThe customer was requested to call back and schedule an appointment to establish gas serviceOn 2/16/the customer called back and an appointment was scheduled for 2/20/I left the customer a message today, 2/16/18, advising sameI requested they contact me if they have any further questionsThis case is now considered closed Thank you, [redacted] Peoples Gas/North Shore Gas [redacted]

Complaint: [redacted] I am rejecting this response because: Nothing in the statement is true and it inaccurately describes the entire situation.1) I do not have a coach house The description provided does not fit my property at all More lies.2) The first appointment from People's Gas was scheduled online and the installer came thinking only unit needed service, not all units for the entire building More lies.3) My call to People's Gas was not premature because no one informed me the service was cut in the street by Peoples Gas My call was because I expected all units to be provided service To which the phone representative said I should have called rather than schedule online anyhow so he claimed the next appointment get service to all units It did not, installer showed up to install for unit again More lies.4) I was never contacted by the field representative since speaking with the author of this reply I called [redacted] today only to learn that service is not scheduled to installed tomorrow, Friday as reported More lies.5) [redacted] confirmed the permit was received but there is no plans for installation and he would reach out next week As an aside [redacted] had told me last week that he was off this week which clearly is not true either More lies.6) I was not told the service was cut for safety reasons With all respect for the professionalism provided by the author [redacted] , she inquired if I had a gas account and I said no, so she assumed that was the reason but clearly said [redacted] should be able to tell me why it was cut off I asked [redacted] again today and as he said in the past, he does not know More lies.7) [redacted] encouraged me to call a number to report [redacted] should I consider his actions an attempt to collect a bribe She called today and left a message saying not to call the number after all and 'it was not correct for her to give me that number.'Nothing has been resolved Still have anticipated date of new service Still don't know why People's Gas cut service at the main last year inadvertintly causing a $water leak Sincerely, [redacted]

11/16/17- Peoples Gas not showing a record of customer requesting a cut off before 10/1/ However as a one time courtesy and to settle dispute, the balance of $has been waived The collection agency has also been notified to close this accountI left a message on the customer's voice mail to contact meThis case is now being closedIf you have any questions, I can be reached at [redacted] Thank you, [redacted] Support Center

I spoke with the customer and explained the meter was misread on 3/29/at ***The reading should have been ***when the meter was re indexed that day I calculated the customer was overbilled $We will credit the account this amountI apologized for the billing error and for the confusion in getting this error correctedI advised the credit should post to the account within the next few business daysHe has my direct phone number in case there are any further questions Thank you

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was told by two separate Peoples Gas representatives that they fixed the billing error and credited my account which cleared the remaining balance versus sending a refund Sincerely, [redacted]

I left a voice message for Ms [redacted] 4/27/& e-mailed her, informed her no documents receivedI informed her to e-mail me documents (Marriage Certificate & State ID) or fax documents over to [redacted]

3/1/18- Our records show the customer is no longer with a gas supplier as of 8/31/ Our records also show customer called to cancel with supplier on 9/15/ Unable to reach customer I have left two messages on customer's voice mail and no return phone call has been received Not sure of what customer complaint is I left my direct phone number.This case is now being closedIf you have any questions, I can be reached at [redacted] Thank you, [redacted] Support Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Nancy [redacted]

Customer service supervisor spoke with Ms [redacted] on 10/5/and informed her Peoples Gas understands her compliantWe have applied a one-time courtesy credit for $on the account and have finalized the accountI left Ms [redacted] a voice message again informing her of the $ credit applied to the account and that no other adjustments would be made Please consider this inquiry closed [redacted] Peoples Gas [redacted]

I assured the customer that the technician that visited her home on 2/2/is highly qualifiedHe exchanged her gas meter as per the instructions She can confirm that the new meter installed is meter# [redacted] The reading of the meter at the time of installation was (***)The technician had to disconnect the water heater and the furnace due to inadequate combustion airThis is an unsafe condition that the technician cannot wait for permission to disconnectI explained this was done for her safety

Complaint: [redacted] I am rejecting this response because: If I had never tried to change my name on my father's account, you would have canceled his account and started an new account with meI have health issues and cannot afford your deposit fees since I am only working part timeI apologize for being late for payments, but the bills have been paid, including late chargesWhy would you charge more money to someone who is clearly having financial troubles? Please waive your deposit fee Sincerely, Edward Ware

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] peoples gas is due to return on NOvember between noon and 4pm to complete there workI have done what thet have asked me to do and this is the earliest return date they ha availableplease follow up with me after that day,Customer service is due to call back after the NOV date THANKS

The service was on here without our authorizationWe did not connect the service here, this is considered an unsafe condition because we did not do a safety check or inspectionWe are obligated to leave the premise in safe condition.The technician is required to turn the service off regardless of the weather because this is unsafe to the recipient of this service and all others around the area of serviceWe will return when called to address our customers concernsPlease consider this case closedThank you

The customer states she had a horrible experience with Peoples GasShe was assessed a security deposit for making slow payments and she didn't get a proper explanation on the policyI apologized to her and thoroughly explained that a deposit is charged after the fourth late payment in twelve month periodI advised this is not based on how much gas is used, this is based on payment historyI waived the deposit and explained the deposit can resurface if late payments continueWe would not be able to waive the deposit againI advised her what the total current balance is and what is due for the current payment planShe is satisfied with this resolution

8/23/16- Per our phone conversation, the deposit has been waived as a one time courtesy it has been explained that if payments are late times in months, a new deposit will be charged to the account and Peoples Gas will not be able to waive itThis case is now being closed If you have any questions, I can be reached at [redacted] Thank you, [redacted] Support Center