Perfect Aqua Purifier

center;"> DATE: 12/11/Re: [redacted] TO: [redacted] Our mutual customer [redacted] purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $9.95, another pitcher at full price of $69.95, Clearly Filtered Water Bottle for $and a single bottle filter replacement for $on 11/7/We have received the items back to our warehouse and the proper refunds will be issued today 12/11/Once the refund have been issued, invoices of the credits will be sent the email address the customer provided upon orderingOur representative also did let the customer know via phone the $shipping fee for the FREE pitcher promotional offer is nonrefundableThe membership for future filters was cancelled so there are no future chargesOur Terms of Service can be found at: [redacted] Please review and contact me if you have any further questions [redacted] Assistant Manager Contact our support team at: [redacted] [redacted] [redacted] Hours of Operation: Monday - Friday: 9am - 5pm CST

[redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 12/4/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 30th day of purchase date, which is 1/3/ for filter replacements at $each, which adds up to $She also purchased our Clearly Filtered Bottle Trial offerCustomer was charged $up front on 12/30/2015, if product was kept the customer would be charged the remaining balance of $within daysWe have shipped package to [redacted] , Kentucky with tracking # [redacted] We have not yet received any of the items back in stock, other than pitcherWe cancelled the subscription for the filters for Jan since the item was returned back to usThe items were refused and the tracking for the return has not been update since January 14, , 1:pm and the items were in BURLINGTON, KY We cannot issue a refund for items that are not in stock Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ [redacted] Customer Service Assistant Manager

Complaint: [redacted] I am rejecting this response because: The products have been returned and refused and returned a second time All other shipments will be refused and returned Regards, [redacted] ***

To Whom It May Concern:Reference ID: [redacted] Our customer [redacted] purchased our free pitcher offer at $for shipping and handling whichcomes with our Super Savers Program that includes filter replacements at $49.95/EACH filter on11/12/We do inform the customer of this information in the confirmation email that is sent to ourcustomers email address which is provided at the time of saleIn our customer's confirmation email weprovide the following information word for word, "For future reference, you will be charged $forshipping nowIn days we'll send you filters and begin your month subscription in the SuperSaver Program at the ultra-low rate of $per filterThat way you'll have fresh filters ready whenyou need them."Our customer [redacted] , contacted us on 11/asking us not to send any filters, but he did not requestus to cancel his order until 11/4/We do use next day shipping therefore, our customer's order hadalready been shipped once the customer entered his credit card information on 11/12/Ourcustomer's package was shipped with UPS tracking number [redacted] We would be happy tocancel our customer's filter subscription as long as we receive the water pitcher back which is alsoexplained on the order pageOur offer does state if our customer is not wanting the filter subscription,they would Just need to return the unwanted water pitcherOnce we receive the customer's waterpitcher before 12/12/we will cancel our customer, [redacted] 's subscription immediately.Thank you, [redacted] Customer Service Manager [redacted] Monday-Friday 9AM-5PM CST

Perfect Aqua Purifier LLC also known as Perfect Water Purifier and Clearly Filtered fraudulently charged my credit card for $ On February 4, they charged my credit card and on February 5, they sent me an email advising me that they had shipped me water filters on February 4, I did phone their Support Center on February 6, and they advised me that I would have to pay to ship the filters back to them and then they would refund my money

Complaint: [redacted] I am rejecting this response because: The amount of $was for the water pitcher that was initially ordered...The company should have better records since this was the 1st purchase The pitcher was returned in the SAME box as the filters, where I was charged $ This matter is not closed until I receive full refund for the items I was charge for and returned Expected to receive refund for $ I did receive the refund of $ Regards, [redacted]

Our mutual customer [redacted] purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 11/23/In days our customer is billed $for filters which is on 12/23/and every months after, until cancelled We did receive a cancellation request from customer via phone but we were unable to stop shipment and we do same day shippingWe have shipped package to [redacted] *** with UPS tracking # [redacted] The customer was advised to return the pitcher before the charge date of the filter membershipBecause we have not yet received the pitcher back to our warehouse, the filters were charged and shipped as scheduled toPer the tracking number, I do see the customer refused the package which will take longer to arrive back to usIf the customer has not already returned the filters we will provide a Return Shipping Label to return the filters to us at no cost to herOnce we receive the pitcher and filters back to our warehouse, we will issue a refund of the $Our Terms of Service can be found at: [redacted] Please review and contact me if you have any further questions [redacted] Assistant Manager

DATE: 12/11/Re: [redacted] TO: [redacted] / Dispute Resolution Specialist Our mutual customer Aurelia Clapp purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 9/26/Customer agreed to take this offer at $for shipping and handling and then be charged at the 45th day of purchase date for filter replacements at $each, which adds up to $We have shipped package to [redacted] with UPS tracking # [redacted] and [redacted] Terms of the promotion and downgraded options were provided to the customerOur representative also did let the customer know via phone she could definitely return the items back to us for a refund of $and explained the $shipping fee is nonrefundableThe subscription for future filters was cancelled so there are no future charges We have not yet received the items back to our warehouse from the customerOur Terms of Service can be found at: [redacted] Please review and contact me if you have any further questions [redacted] Assistant Manager Contact our support team at: [redacted] Phone: [redacted] Fax: [redacted] Hours of Operation: Monday - Friday: 9am - 5pm CST

[redacted] has previously contacted our company in regards to a refund for filters we have received as a return in the amount of $149.85.Since we had received the items, I do not see the customer was added by our returns department for a refundThe refund was sent over to a Manager and refunded just now for a full refundI apologize about this delay, please keep in mind bank processing can take 2-business days[redacted] **Customer Service Assistant Manager

[redacted] was refunded directly through our Merchant Account yesterday on 2/9/16, refunds through our company do take 2-business days due to bank processingToday will officially be the first business day, so the funds would not yet be releasedThe refund amount was $for three filters [redacted] Customer Service Assistant Manager

[redacted] ***r contacted us on 1/18/and spoke with the representative [redacted] She gave the customer different subscription plans, which was not accepted, so the cancellation of the subscription was done for Mr***We are more than happy to extend dates, and work with customers on finding subscriptions plans and dates better fitted for their lifestylesMr [redacted] would have had to contacted us prior to being billed for the pitcher filters, which happened on 1/16/2016.Anytime in the future, he can order individual replacements or contact us to find a subscription plan that works best for his family and budgetThe order form does state prior to submitting that customers are enrolled in a subscription plan and the cost of the filters, this is also reiterated in the confirmation email that we sent to Mr*** 12/17/5:PMIn this confirmation email, there is a paragraph which states, "I'll make sure to send you an email ten days before we bill you just so you're aware that it's comingIf you'd like to change your subscription plan, we can work with you to better accommodate your needsYou can do that at any time by giving us a call or sending us an emailBut this plan allows us to get you the filters at the best rate possible." [redacted] **Customer Service Assistance Manager

Based off the name, address, and email submitted for the complaint we are unable to find an accountIs there any other names, emails, or last digits of the credit card? [redacted] Customer Service Assistant Manager

Complaint: [redacted] I am rejecting this response because: I cancelled the order a few minutes after I made it on a sunday night when the business was closedI left a message on their answering machine and also onlineThe next morning, as soon as they opened, I called and told them I didn't want their productsI never accepted any of their products, so I don't have anything to return to themThey are a dishonest company to whom I gave my credit card information, and they put charges on it although I cancelled and told them not to send me any of their products Regards, [redacted]

[redacted] purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 11/15/In days our customer is billed $for filters which is on 1/8/and every months after, until cancelledWe refund items as they arrive, we were on a "freeze" of refunds for hours due to a switch in Merchants and transferring accountsI do see that the other Supervisor did forward the refund of $for three filters to our Merchants on 3/7/Please keep in mind that the refund is being processed currently and will be refunded to your account within 5-business days Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ [redacted] **Customer Service Assistant Manager

[redacted] has previously contacted our company in regards to a refund for filters we have received as a return in the amount of $ 255);">$ I do see that this charge was previously refunded and I have sent over the invoice, as well as attaching a copy to this emailPlease keep in mind, it can take a bank 2-business days to release the funds back to the account it was withdrawn from [redacted] **Customer Service Assistant Manager

[redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 10/14/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 11/28/ for filter replacements at $each, which adds up to $We were not notified by the representative who Mr [redacted] spoke with, therefore, he was never issued a refundWhen customers are outside of our 60-day money back guarantee, Customer Representatives are to inform a Supervisor so we can issue a refund through the MerchantI have issued a full refund of $for the return pitcher filtersOur Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ [redacted] Customer Service Assistant Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] : IF we get our refund, we havnt seen it posted to our account as of today 3/11/but will wait the to bussiness days

[redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 10/30/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 12/14/for filter replacements at $each, which adds up to $We have issued a full refund of $as of 2/9/This does take 2-business days for bank processing for the funds to be released back into the customers accountOur Terms of Service can be found at: [redacted] [redacted] **Customer Service Assistant Manager

[redacted] has been refunded the amount of $back to his account for the returned filtersWhen a customer is past 60-days, representatives are to forward over customers to a Manager and we move forth with forwarding the refunds to our MerchantAny amount attempted to be processed past 60-days will not process properly [redacted] **Customer Service Assistant Manager

DATE: 12/11/Re: [redacted] TO: [redacted] / Dispute Resolution Specialist Our mutual customer [redacted] purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 10/9/He also purchased our Clearly Filtered Water Bottle for $on the same dayWe did speak to the customer and explained the promotional offer of the FREE pitcherThe customer was not satisfied and requested a Return Shipping Label so he may return all items and receive a refundWe have did send the label to his email address provided and his membership for future filters was cancelled so there are no future chargesWe did explain that the only refund that he would receive is for the filters and water bottle as the $is nonrefundable due to shipping chargesWe have not yet received the items back to our warehouseOur Terms of Service can be found at: [redacted] Please review and contact me if you have any further questions [redacted] Assistant Manager Contact our support team at: [redacted] Phone: [redacted] Fax: [redacted] Hours of Operation: Monday - Friday: 9am - 5pm CST