Sign in

Personnel Concepts Limited

Sharing is caring! Have something to share about Personnel Concepts Limited? Use RevDex to write a review
Reviews Personnel Concepts Limited

Personnel Concepts Limited Reviews (553)

Personnel Concepts sincerely regrets the complainant had a negative experience This complaint was immediately escalated to the Customer Service Supervisor The review of the activity on the account shows that the order in question was placed on 05/10/17, in the amount of $when Personnel Concepts received a mail order form with check number [redacted] for the purchase of the [redacted] & Federal Labor Law Poster; a representative contacted the company and spoke with the complainant The records indicate the complainant advised there were zero employees The representative advised the complainant the business did not need the poster, as there were no employees and discussed the Family Owned Business Kit and the OSHA subscription service, that would ensure that the OSHA poster included in the kit would remain current as Personnel Concepts sends the company all panels as they are updated for one full year, the complainant agreed to this purchase Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, and requests the company contact the Customer Care Department at [redacted] to arrange the return Personnel Concepts has no record of any contact from the company until this complaint was received Personnel Concepts has issued full credit for this order, and approved full refund for the payments received Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainantSummary: Full credit has been issued for the order in question, and full refund has been approved for the payments received from the company This company has been removed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/06/07) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has escalated this complaint to the Communications Team as the number of emails the complainant states has been received from Personnel Concepts is not part of the process Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactThis concern has been escalated to the appropriate management staff for immediate review

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove this account from all future contactIn regards to the initial requests to have the company removed from all contact, it is Personnel Concepts standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of Personnel Concepts standardsPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the response from Personnel Concepts Limited and consider this matter closedWe expect that Personnel Concepts will honor their resolution to cease and desist all contact with our company, and we will pursue appropriate recourse should this not be the case

Personnel Concepts regrets the complainant did not accept the initial response Personnel Concepts mail campaigns are scheduled up to eight weeks in advance, and the mail vendors have the mailers staged at the Post Office to be mailed within this timeframe Once the account has been selected and the mailers have been received by the Post Office there is no way to have the mail piece removed This is the same process for the fax campaigns; the lists are pulled and sent to the fax vendor weeks in advance and are staged for automatic release This complaint has been escalated to the Communications Team for review of the current process to determine if any adjustments can be made

Response: Personnel Concepts sincerely regrets the company had a negative experience.Upon receipt this complaint was immediately escalated to the supervisor of the employee mentioned in the complaint The supervisor contacted the complainant and was able to discuss and resolve the issues described by the complainant, and the complainant has authorized the order to be placed as previously entered under order number [redacted] .Personnel Concepts appreciates the complainant’s notification of her concerns, and taking the time to thoroughly discuss these issues with the supervisor to reach a full resolution

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Personnel Concepts sincerely regrets the complainant had a negative experiencePersonnel Concepts records show that this company has been a valued customer since 03/28/with a total of five orders placed with no previous concernsUpon receipt of this complaint, Personnel Concepts immediately issued full credit for the open balance on the account in the amount of $and removed the account from all collection activityPersonnel Concepts records show that on 06/18/an agent from Personnel Concepts contacted the company and spoke with the complainant, who identified herself as the Executive Director and authorized purchaser for the companyThe agent discussed the demographics of the company and offered some products that would assist the company in meeting their compliance needsThe complainant agreed to purchase Equal Employment Opportunity Poster with a one year subscription service that assures the company that Personnel Concepts will provide any updates to the poster for one full yearThe complainant also agreed to purchase the Global Harmonizing System Training Program and the Pregnancy Discrimination Prevention ProgramThe complainant requested to be invoiced for this purchaseThis order shipped on 06/18/and was delivered on 06/24/Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days and advises the company to contact the Customer Care department to arrange the returnPersonnel Concepts has no record of any attempt from the company to advise they were in anyway unsatisfiedPersonnel Concepts' records do show numerous attempts by the Accounts Receivable department to contact the company regarding this invoice, and on 08/31/the complainant called in to advise the merchandise had been returnedPersonnel Concepts has no record of receiving the merchandise back so the Accounts Receivable representative advised proof of return would be required, the complainant advised she would have the person that took the posters back to call in with the proof of returnTo date there has been no further contact from the companyIn an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the order in the amount of $under credit memo XXXXXXXXPersonnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes up to 6-weeks and fax suppression takes up to days due to campaigns already in process Response Summary: Full credit has been issued for the order in question and the company has been removed from all collection activityThis account has permanently suppressed from all future contact

Upon receipt of this complaint Personnel Concepts immediately issued credit for the open balance on the account under credit memo 61260333, and has removed the account from all collection activity Personnel Concepts confirms that account balance is now zero Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts records show that the order in question was placed over the phone on 06/27/when a representative called and spoke with the complainant The records indicate that the complainant authorized the purchase of the OSHA Record Keeping and Reporting Rule Compliance Kit and the Equal Employment Opportunity Compliance Subscription Then on 07/06/the complainant contacted the Customer Care Department and advised the representative that she was upset because she had just placed an order back in March The representative reviewed the products ordered on 06/27/and explained the requirements, and offered the complainant a 15% discount, which she accepted The credit was immediately issued to the orderPersonnel Concepts had no further contact from the company, including receiving any merchandise back, prior to receiving this complaintResponse Summary: Full credit has been issued for the open balance on the account, and the account has been removed from all collection activity

Personnel Concepts appreciates the complainant providing the company information, this was very helpful in locating the account In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity Personnel Concepts records on 11/18/a representative from Personnel Concepts contacted the company and spoke with the Manager who advised he was the authorized purchaser for the companyThe Manager authorized the representative to place an order for three Anti-Discrimination Posters and three HIPAA Information Posters, the Manager requested to be invoiced for this orderPersonnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involvedThis order shipped via UPS under tracking number 1Z0306XYand was delivered on 11/25/Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care DepartmentPersonnel Concepts records show there was no communication received from the company until this complaint was receivedPersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process Response Summary: Full call recording review has been requestedFull credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activityThis account has been permanently suppressed from all future contact

Response: Personnel Concepts sincerely regrets the complainant had a negative experience This complaint was immediately escalated to the Customer Service Supervisor Personnel Concepts records indicate that the order in question was placed on 10/27/17, in the amount of $ Then on 10/31/17, the complainant contacted the Customer Care Department and advised he did not authorize this order, the representative speaking with the complainant provided the details of the order, including the employee for the company that spoke with the sales representative Upon receipt of this complaint the Customer Service Supervisor approved issuing full credit for this order Personnel Concepts confirms the account balance is zero, and the company does not need to return the merchandisePersonnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts hopes that these actions will resolve the concerns raised by the complainant Summary: Full credit has been issued for the order in question This company has been removed from all future contact

Per the complainant’s request, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process Personnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Personnel Concepts sincerely apologizes to the complainantPersonnel Concepts standard policy is to remove a company from contact upon request, and the issues the complainant describes are certainly outside of this policyPersonnel Concepts has requested the Quality Assurance team review every call, both inbound and outbound, and advise the appropriate management staff of any issues foundPer the complaints request, a call was placed to the complainant today to acknowledge the request to never be contacted againPersonnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-weeks, and fax suppression takes up to days due to campaigns already in processPersonnel Concepts appreciates the complainant bringing this issue to the attention of the management and assures this will be handled immediately Response Summary: The complainant was contacted today to acknowledge the request to never be contacted againThis company has been permanently suppressed from all future contact,

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Upon receipt of this complaint, [redacted] launched a thorough investigationOn 04/14/ [redacted] received a mail order card with check [redacted] for the purchase of the Massachusetts and Federal Labor Law Poster [redacted] [redacted] contacted the company to confirm the information on the mail order cardThe agent spoke with the owner of the company who confirmed the information and also added the OSHA Safety Poster and the Fair Labor Standard Act Poster along with a subscription service that would provide the company a new poster when an update occurred for one full yearThis order was paid in full by the company and no complaints have been noted to dateThe posters the complainant recently received were part of this service, so there is no new invoice On 07/20/an agent again contacted the business and another order was placed for the purchase of the Equal Employment Opportunity Policy Poster, the Emergency Preparedness Poster Bundle, and the National Labor Relations Act Compliance KitOn 10/21/the complainant contacted the Customer Care Department and advised the order was unauthorized, the agent that took the call immediately issued a return merchandise authorization number to the complainant and advised the call tag would be emailed the next dayThe merchandise was received back on 11/20/and full credit was issued for this orderIn an effort to successfully resolve this complaint, [redacted] has set the internal codes to remove this account from all future contact including phone, email, fax and mailers: please allow 6-weeks for mailer suppression and days for fax suppression due to campaigns already in process Response Summary: [redacted] has performed a thorough review of all activity on this account [redacted] has permanently removed this account from all future contact

Response: Personnel Concepts records show that a mail order card and check #was received from the company for the purchase of the [redacted] and Federal Labor Law Poster The calls the company was receiving were representatives attempting to confirm the information on the order card Personnel Concepts apologizes to the complainant for any inconvenience this caused Personnel Concepts has requested the Quality Assurance Team review all calls placed to the company, as well as any calls received from the company and to escalate the findings to the appropriate management staff.In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at [redacted] to request the additional information also is added to suppression Personnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary:Personnel Concepts performed a thorough review of all account activity All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Response: Personnel Concepts sincerely regrets this customer had a negative experience Personnel Concepts has requested the Quality Assurance team to perform full call recording review of all activity related to this order, and to escalate the findings to the appropriate management staff A review of the activity and documentation on this account shows that the order in question was placed on 01/17/when Personnel Concepts received a mail order form for the purchase of the [redacted] & Federal Labor Law Poster; a representative contacted the company and spoke with the an employee who identified himself as the authorized purchaser The records indicate the employee authorized the representative to upgrade the order to the [redacted] Employer Notification Subscription Service, which includes the State and Federal Poster as well as the FLSA Compliance Poster and the OSHA Safety Poster The employee also added the IRCA and NLRA Posters Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, less shipping and handling, and requests the company contact the Customer Care Department at [redacted] to arrange the return Personnel Concepts records show that another employee from the company called in on 01/26/and advised she wanted to return the merchandise, the representative that took the call set up to have the products returned In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order, and approved refund for the initial payment received Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainantSummary: Full credit has been issued for the order in question, and refund has been approved This company has been removed from all future contact

Personnel Concepts sincerely regrets the complainant had a negative experience Upon receipt of this complaint full credit was issued for the order in question and full refund has been approved This company has been permanently removed from all future calls, emails, mailers and faxes; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts does not “cold call” any company, all contact is with existing customers.Personnel Concepts records indicate the business relationship with this company was initiated on 04/07/when an order was received via the web-site from the company to purchase the All-On-One New York Labor Law Poster On 04/10/a representative from Personnel Concepts did contact the business and spoke with the complainant, who advised she is the Office Manager and authorized purchaser The representative discussed additional products available to assist the company with ensuring they are 100% in compliance The documentation indicates the complainant authorized adding the subscription service, which provides the company with a new poster each time there is a revision or a change The service also includes the OSHA Safety Poster, the FLSA Compliance Poster, the HIPAA Poster The complainant also authorized the Immigration Reform and Control Act Poster and the National Labor Relations Act Poster The complainant requested the invoice be mailed to the shipping address This order shipped on 04/11/via UPS under tracking number [redacted] and was delivered on 04/20/and was signed for under the same last name provided by the complainant Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice that states if you are not completely satisfied with our products you may return them within days and requests the company contact the Customer Care Department at ###-###-#### Personnel Concepts received payment for the additional items on 05/10/ Then on 08/08/the complainant called into the Customer Care Department to request refund for the subscription service, the representative that spoke with the complainant explained the day policy and that she was unable to approve the refund The complainant advised she wanted the subscription updates to stop and the call was ended As previously stated full credit has been issued for this order under credit memo 61258081, and the refund has been approved Personnel Concepts sincerely hopes this will satisfy this complaint for both partiesSummary: Full credit and refund has been approved for the order in question This company has been permanently removed from all contact

The response to this complaint was noted under the original case # [redacted] and posted on 08/24/16.The response that was posted:Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording review In regards to the initial requests to have the contact information changed on the account, it is Personnel Concepts standard practice and policy to update the company contact information upon request Personnel Concepts has escalated this concern and findings to the appropriate management staff to ensure the policies are strictly enforced, and this issue is not repeated Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Personnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has now been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process Personnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary:Personnel Concepts performed a thorough review of all account activity All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database, including the email address provided by the complainantPersonnel Concepts would be happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, the company name, or the company address, or an order numberThis information will be used solely to locate the account in questionThe complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at XXX-XXX-XXXXPersonnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirementsPersonnel Concepts has confirmed that all information that was provided by the complainant has now been removed from all future mail; please allow 6-weeks for mail suppressionPersonnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made Response Summary: Personnel Concepts requests the complainant to provide sufficient information to locate the account in the database All information that was provided has been permanently suppressed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Per the request of the complainant Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts sincerely regrets the company had a negative experience, Personnel Concepts records show this company has been a valued customer of Personnel Concepts since 04/Personnel Concepts has requested the Quality Assurance team review all calls, both inbound and outbound, and notify the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactPersonnel Concepts confirms this account has a zero Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) If we are removed from their call list we are satisfiedWe will give the to week time frame to completeThank you

Initial Business Response / [redacted] (1000, 5, 2016/07/13) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording reviewPersonnel Concepts received an email request from the company on 07/12/(the date of this complaint) requesting the account be removed from all contactThe representative that received the request immediately set the internal codes to permanently remove the account from all future contact, as requested; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppressionPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Initial Response Summary: Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for permanent suppression from all contact

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Personnel Concepts regrets the company had a negative experience, Personnel Concept records show this company has been a valued customer of Personnel Concepts since 12/ Upon receipt of this complaint, Personnel Concepts issued full credit for the order in question and approved the refund of the payment received with the order cardPersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes, and mail; please note mail suppression takes 6-weeks and fax suppression takes up to 30days due to campaigns in processPersonnel Concepts has requested the Quality Assurance Team perform a review of all calls and escalate any issues found to the appropriate management staff for immediate handling Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days and advises the company to contact the Customer Care department to arrange the returnPersonnel Concepts has no record of any attempt from the company to advise they were in anyway unsatisfied and regrets the customer does not see the value in the products offered Response Summary: Full credit has been issued for the order in question and refund for the payment received has been approvedThis company has been permanently suppressed from all future contactA full review of all call recordings has been requested with escalation of the findings to the management staff Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Check fields!

Write a review of Personnel Concepts Limited

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Personnel Concepts Limited Rating

Overall satisfaction rating

Address: 2865 Metropolitan Pl, Pomona, California, United States, 91767-1853

Phone:

Show more...

Web:

www.personnelconcepts.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Personnel Concepts Limited, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Personnel Concepts Limited

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated