Personnel Concepts Limited

Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording review In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request Personnel Concepts has requested the [redacted] team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Per the complainant’s request, Personnel Concepts has submitted all information on file for the company to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at [redacted] to request the additional information also is added to suppression Personnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activity All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.Tell us why here

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ [redacted] sincerely regrets this company had a negative experienceThis company has been a valued customer of [redacted] since 07/16/12, placing eight orders with no previous complaints notedUpon receipt of this complaint [redacted] immediately set the internal codes to remove this account from all future contactIn regards to the initial requests to have the company removed from all contact, it is [redacted] standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of [redacted] standards [redacted] has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated [redacted] ' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service [redacted] has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process [redacted] sincerely believes this will satisfy this issue for both parties Initial Response Summary: [redacted] performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Since they agreed to cease contact, I am satisfied

Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Response: Personnel Concepts sincerely apologizes to the complainantUpon receipt of this complaint the Sales Manager was notified of the issues the complainant encounteredPersonnel Concepts policy is that orders can only be released upon approval from the authorized purchaser for the company, the actions described by the complainant are certainly outside of this policyThe Customer Service Manager was also notified of the issues the complainant described regarding the call placed to Personnel Concepts to report the issue regarding the orderPersonnel Concepts has requested the Quality Assurance team review all calls, both inbound and outbound and notify the appropriate management staff of any issues found for immediate handling to ensure these issues are not repeatedPersonnel Concepts has issued full credit for the order in question and approved refund of the payment received with the order card, the company will not need to return the merchandise receivedPersonnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-weeks, and fax suppression takes up to days due to campaigns already in processPersonnel Concepts appreciates the complainant bringing these issues to the attention of the management and assures these issues will be handled immediately Response Summary: The management staff has been advised of the issues for immediate handlingThis company has been permanently suppressed from all future contact, Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I wish this would have been this easy to resolve during any of the first phone calls I received or made regarding this issueI don't believe that this situation is outside of the PC policy, as their Revdex.com page is filled with stories just like mineI appreciate this being resolved, and hope that I will see the refund soon

Initial Business Response / [redacted] (1000, 5, 2016/07/15) */ Response: In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the order in question under credit memo #XXXXXXXXThe company will not need to return the merchandisePersonnel Concepts has also removed this account from all collection activity and confirms the account has a zero balance Personnel Concepts records indicate Personnel Concepts received a mail order card from the company for the purchase of the Florida & Federal Labor Law Poster, on 06/20/a representative from Personnel Concepts contacted the company and spoke with complainant who identified himself as the Owner and authorized purchaser for the companyThe records indicate the complainant advised he had zero employees on payroll and had no intention of hiring, the representative advised the complainant that he would not need the poster originally ordered due to having no employees and discussed the Family Owned Business Kit, the OSHA Safety Poster and the Equal Employment Opportunity Poster with a subscription service that would provide the company all updates each time there was a change for one full year, the complainant agreed to purchase these items and requested to be invoiced for the order total of $This order shipped on 06/20/via UPS under tracking number 1Z0306XYXXXXXXXXXX and was delivered on 06/27/Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the returnPersonnel Concepts has no record of receiving any notification from the complainant that he was in anyway dissatisfiedPersonnel Concepts has requested the Quality Assurance Team perform a thorough review of all call recordings, with immediate notification to the appropriate management staff of any issues found Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process Response Summary: Full credit has been issued full credit for the order in question; this account has been removed from all collection activity This account has been permanently suppressed from all contactPersonnel Concepts confirms the account balance is zero Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Per the request noted by the complainant, Personnel Concepts has set the internal codes to remove this account from all future calls, emails, faxes and mailers; please note that fax suppression takes up to days, and mail suppression takes up to - weeks due to campaigns already in processPersonnel Concepts records indicate the Personnel Concepts representatives were attempting to contact the person shown on the account as the authorized purchaser to advise that the California and Federal Labor Law Poster purchased in November was up for renewal and to advise that there has been changes to the federal and state notifications and postingsPersonnel Concepts regrets that the complainant does not see the value in the products and solutions offered Initial Response Summary: Personnel Concepts has removed this company from all future contact, as advised please allow - weeks for mail suppression and up to days for fax suppression

Initial Business Response / [redacted] (1000, 5, 2016/04/13) */ Response: Upon receipt of this complaint, Personnel Concepts has issued full credit for the order in question; the company will not need to return any of the merchandise in dispute Personnel Concepts records show that a mail order card and check number was received from the company for the purchase of the IRS Notification Flip Chart PanelOn 03/09/an agent from Personnel concepts contacted the company to confirm the information on the order card, as well as the information file for the companyPersonnel Concepts immediately requested the Quality Assurance Team review this call and to notify the Sales Manager of any issues foundThis review has been completed and the Sales Manager has covered the issues with the employeePersonnel Concepts sincerely regrets the company had a negative experience Personnel Concepts records also show that the Office Manager called in on 04/11/and advised that she is the only authorized purchaser for the companyThe Office Manager transferred this call to the complainantThe Customer Service Representative offered to have a call tag sent to have the merchandise returned and offered to transfer the complainant to the SupervisorThe complainant requested the representative send an email confirmation of the conversation that no payment would be due, and advised if the email was not received within fifteen minutes he would file a complaint with the Attorney GeneralThe email was sent as requested In regards to the complainants request for the "return prepaid label", this request was sent at the time the complainant spoke with the Customer Service Representative, but as advised previously, there is no need for the complainant to return the merchandise as Personnel Concepts has already issued full credit In regards to the request to remove the company from all contact, Personnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processIn regards to the request for a written apology, as noted previously, Personnel Concepts sincerely regrets the company had a negative experience In regards to the request for a copy of the call recording, Personnel Concepts records their calls for internal use, such as training opportunities onlyThe call recordings are not released to the public per the companies standard operating procedures Response Summary: Full credit has been issued for the order in questionThis account has permanently been suppressed from all future contact Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is nothing short of amazing that this company simply perpetuates the lies! My law firm ordered an unlaminated labor law poster from this companyWe issued Check number in the amount of $15.90, and received the posterThat was the only thing we ever ordered from themWell after that time, a Personnel Concepts sales person repeatedly attempted to contact [redacted] , our Office Manager, to try to sell her lots of additional productsMrs [redacted] NEVER returned that callThe sales person called repeatedly, and was eventually put through to [redacted] an attorney in this officeThe sales person blatantly lied to Mr [redacted] telling him that Mrs [redacted] had in fact ordered those products, and the sales person was calling to confirm Mrs [redacted] 's orderThis was 100% falseMr [redacted] simply responded that if Mrs [redacted] ordered something, then presumably they should send what she orderedHis response was premised on the lie by a Personnel Concepts person that Mrs [redacted] had in fact ordered such products Mrs [redacted] was not even in the office at the time of that call for Mr [redacted] to inquire about this, and the sales person knew thatSuddenly a box of products we NEVER ordered, shows up on our doorstep with an invoice for $Personnel Concepts never told us to just keep the products without paying for them! That is yet another lieI personally witnessed Mrs [redacted] on the phone with Personnel Concepts, severely scolding them for having done what they did, and going through the process of seeking to return the itemsThe very fact that after I spoke with them, they sent a prepaid return UPS label, proves that they never told us to keep the itemsWhy would they send us a return label?? Now we learn that Personnel Concepts refuses to release to us the recordings of the call with Mr [redacted] Why is that? We insist that the company release the recording of that call, and at a minimum, put a litigation hold on it and not destroy or alter it in any wayNow, in its response, Personnel Concepts states that it does not release recordings of their callsSomeone needs to put an end to this company's deceptive trade practices, once and for allThe mere fact of Revdex.com complaints in the last three years, speaks volumes about this companyI will not be satisfied with the company's response unless and until I receive an unedited copy of Personnel Concepts' calls with [redacted] and [redacted] Final Business Response / [redacted] (4000, 9, 2016/04/20) */ Final Response: Personnel Concepts regrets the complainant did not accept the initial response to this complaint In regards to the portion of the rebuttal that the sales call happened after the company received their order: Personnel Concepts records show that the order card received from the company with check was received on 03/04/16, and as stated in the original response, the agent spoke with the attorney on 03/09/16, the order card received was for the IRS Notification Flip Chart PanelThe labor law poster the complainant mentioned was actually ordered via mail order card with check number on 09/09/ In regards to the issues with the sales call: The sales call was reviewed by our Quality Assurance Department and the Sales Manager was immediately notified of the issues found during this reviewThe manager has handled these concerns with the representative that spoke with the attorney in the complainant's office The complainant was notified in the initial response to this complaint, dated 04/13/16, that the products did not need to be returned and that full credit had been issued for the order in an effort to successfully resolve this complaint The complainant received the call tag based on the conversation he had with the Customer Service representative on 04/11/16, when Mrs [redacted] called in regarding the order and she transferred the call to the complainant As stated in the original response, Personnel Concepts records the calls for Quality Assurance and training purposes only, the call recordings are not shared as part of Personnel Concepts standard operating procedures Personnel Concepts confirms this company has been permanently removed from all contact, however, the mail and fax campaigns are set up weeks in advance, that is why Personnel Concepts advised the complainant that mail suppression will take six to eight weeks and fax suppression can take up to thirty days Personnel Concepts sincerely hopes that the additional information provided in this final response will resolve this complaint to the satisfaction of both parties

Response: Personnel Concepts sincerely regrets that the complainant had a negative experience In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request Personnel Concepts has escalated this concern to the Marketing Manager for investigation Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression Personnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary:Personnel Concepts performed a thorough review of all account activity All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12703801, and find that this resolution is satisfactory to meThank you very muchI expect all communication to be ceased by the end of April

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this accountIn regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePer the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppressionPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response / [redacted] (1000, 5, 2016/06/16) */ In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $under credit memo XXXXXXXX; the company does not need to return any of the merchandise in question Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the appropriate Sales or Customer Service Manager for handling with the representatives involvedPersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process Response Summary: Full call recording review has been requestedFull credit has been issued for the open balance and Personnel Concepts confirms the account balance is zeroThis account has been permanently suppressed from all future contact

Response: Personnel Concepts sincerely regrets the complainant had a negative experience The records indicate this company has been a valued customer of Personnel Concepts since This complaint was immediately escalated to the Customer Service Supervisor The review of the activity on the account shows that the order in question was placed on 12/1/17, in the amount of $when a representative contacted the company and spoke with the manager of the company The records indicate the manager authorized the Arizona Compliance Management Subscription Package Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, less shipping and handling, and requests the company contact the Customer Care Department at ###-###-#### to arrange the return Personnel Concepts records show that the complainant called in on 12/19/to dispute the order and advised she wanted to return the merchandise, the representative provided the complaint with the return merchandise authorization In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order The company does not need to return the products Personnel Concepts confirms the account balance is zero Personnel Concepts has request the Quality Assurance Team thoroughly review both the sales call recording and the recording of the inbound call and to escalate the findings to the appropriate management staff for immediate handling to ensure this issue is not repeated.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainantSummary: Full credit has been issued for the order in question This company has been removed from all future contact

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePer the complainants request Personnel Concepts immediately set the internal codes to permanently remove the information provided by the complainant from all future contactPersonnel Concepts regrets that the information provided by the customer service representative was inaccurate, please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppressionPersonnel Concepts escalated this error to the appropriate management staff for immediate handling, and Personnel Concepts has requested the Marketing manager notify the mail vendors to cease all mail to this addressPersonnel Concepts sincerely believes this will satisfy this issue for both partiesPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Initial Response Summary: All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response / [redacted] (1000, 5, 2016/03/07) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested

Initial Business Response / [redacted] (1000, 5, 2016/04/01) */ Personnel Concepts sincerely regrets that this company had a negative experience; Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since April, As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts has requested the Quality Assurance Team perform a thorough review of all call recordings and send the results to the appropriate management staff for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has been permanently suppressed from all future contactA thorough call recording review with escalation of the findings has been requested

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Per the request noted by the complainant, Personnel Concepts has fully credited the order placed on 06/01/in the amount of $272.34, and has approved refund to the company for the orders placed on 02/11/and 04/16/for a total refund of $(both of these orders were initiated by the company mailing in an order card requesting to purchase)Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may return them within days and requests the company to contact the Customer Care Department to arrange the returnA thorough review of all Personnel Concepts records was performed and no attempt was found that the company contacted Personnel Concepts to advise they were dissatisfiedPersonnel Concepts also advises companies on the mail order cards that the company sent in that Personnel Concepts intention is to help employers "protect your company from government fines for labor law posting violations"The mailer goes on to say that included with this product is "a $17,'We Pay the Fine' Reimbursement Guarantee" that transfers the burden of posting compliance and potential fines to our firmFinally, to help employers with their decision to purchase from Personnel Concepts, the mailer informs that, "If you are not completely satisfied with our products, return them within days" for a full refundThe mailer also states that "individual posters are available for free from the government"Personnel Concepts regrets that the complainant does not see the value in the products receivedPersonnel Concepts has permanently removed this company from all mailers, phone calls, faxes and emails; please allow 6-weeks for mailer suppression and days for fax suppression due to campaigns already in process Initial Response Summary Full credit has been issued for the open order placed on 06/01/Refund has been approved for the orders placed on 02/11/and 04/16/This company has permanently been suppressed from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/05/13) */ Response: Upon receipt of this complaint, Personnel Concepts has issued full credit for the orders in question under credit memos #XXXXXXXX and #XXXXXXXX; the company will not need to return any of the merchandise in dispute Personnel Concepts documentation shows that two mail order cards were received from the company for the purchase of the Louisiana and Federal Labor Law Poster, both order cards were signed by the complainantOn 12/09/an agent from Personnel concepts contacted the company to confirm the information on the order cardsThe records indicate that the agent spoke with the complainant who confirmed the information and advised the office has fewer than fifty employees, offers health insurance, has one posting location, and has no employees that only read SpanishThe agent reviewed some additional compliance requirements the company would need; the complainant advised he wanted to do some research prior to placing the orderPersonnel Concepts waited one week for the complainant to respond then resumed efforts to contact the company for a decisionThe orders were automatically released by the system on 01/04/due to the time sensitive information on the postingsPersonnel Concepts has requested the Quality Assurance Team review these calls and to notify the Sales Manager of any issues foundPersonnel Concepts clearly prints their 100% Satisfaction Guarantee on each invoice which advises the customer the they are not completely satisfied with the products they may be returned within days less shipping and handlingPersonnel Concepts Account Receivable Team made several attempts to contact the company regarding the open balance, Personnel Concepts has no record of any contact from the company prior to February 23, 2016, when complainant contacted the Accounts Receivable Department and advised he did not authorize the orders to be shippedThe representative that received this call advised the complainant of the return policy As previously stated in this response, full credit has been issued for these orders and the company will not need to return any of the merchandisePersonnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process Response Summary: Full credit has been issued for the orders in questionThe Quality Assurance Team has been requested to review all calls in regards to these ordersPersonnel Concepts has set the internal codes to permanently remove this account from all future contact

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording reviewIn regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePer the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppressionPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording reviewIn regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice to cease contact upon requestIt is Personnel Concepts policy that all representatives of the company identify themselves as calling from Personnel Concepts (an independent company that is in no way related to the government)Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) NO MORE PHONE CALLS!!! Thank You Final Consumer Response / [redacted] (2000, 10, 2015/10/28) */

Initial Business Response / [redacted] (1000, 5, 2016/07/07) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording reviewIn regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePer the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppressionPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is the result I wanted

Initial Business Response / [redacted] (1000, 5, 2016/04/27) */ As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPer the additional request from the complainant, Personnel Concepts has also requested the Accounts Receivable team issue refund for the payment made by the complainant to the collection agency Personnel Concepts records show the order in questions was placed on 09/30/and was delivered on 10/05/Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handlingPersonnel Concept records show there was no contact from the company until 02/18/when the complainant called in to the Customer Care Department and advised he was not authorized to place this orderThe agent advised the complainant, per the documentation, the order was authorized by the person the complainant requested Personnel Concepts contact to approve the order during the initial contact on 09/30/The customer care agent advised the complainant of the thirty day return policy during this conversationThe next communication from the company was on 04/20/when the person that authorized the order called in to question why the account had gone to a collections agency; the caller was advised that this was due to the delinquency of the open invoice Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has permanently removed this account from all future contactPersonnel Concepts has issued credit for the order in question and has approved refund for the payment received by the collection agency Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was refunded the money, I greatly appreciate the way it was handled thank you!