Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2015/11/25) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint full credit was issued for both open orders in question under credit memos XXXXXXXX and XXXXXXXX, issued 11/25/15, in the amount of
$629.61, and has removed the account from all collection activitiesPersonnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings in regards to both orders and escalate the findings to the appropriate management staff for immediate handling
Personnel Concepts records show the business relationship with this company began on 03/09/when Personnel Concepts received a mail order card from the company for the purchase of the California & Federal Labor Law Poster, this order shipped on 03/11/Then on 05/26/an agent from Personnel Concepts contacted the company and spoke with the owner of the company, an order was placed in the amount of $302.18, and on 07/17/another agent contacted the company and another order was placed in the amount of $Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days and advises the company to contact the Customer Care department to arrange the returnPersonnel Concepts has no record of any attempt from the company to advise they were in anyway unsatisfiedPersonnel Concepts records so show numerous attempts by the Accounts Receivable department to contact the company with no return calls receivedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer servicePersonnel Concepts has set the internal codes to have all information on file for this company suppressed from all mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process
Initial Response Summary: Full credit issued for outstanding balance, and the company has been removed from all collections activityA request was made for full Quality Assurance review of all call recordings, with escalation of all findingsCompany permanently suppressed from all contact

Personnel Concepts sincerely regrets the company had a negative experiencePersonnel Concepts records indicate this company has been a valued customer of Personnel Concepts since 02/2013, with three orders placed
In regards to the initial requests to have the company removed from contact, it
is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePer the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppressionPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Personnel Concepts records confirm that a mail order card and check number *** was received from the company on 09/13/for the purchase of the North Dakota and Federal Labor Law Poster. On 09/15/a representative from Personnel Concepts contacted the company and spoke with *** ***
who authorized the representative to include additional items with the order and requested to be billed for the additional products. Personnel Concepts records also confirm that on 12/01/the complainant contacted the Customer Service Department and advised the additional products were unauthorized, the representative advised the complainant the records show *** *** authorized the products. The representative escalated this concern to the Supervisor who attempted to contact the complainant on 12/02/16, but reached a voicemail that was full so he was unable to leave a message. Personnel Concepts has requested the Quality Assurance Team perform full call recording review of the sales call and has requested the Sales Manager be immediately notified of any issues found. In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the order in question and has requested the refund for the payment received be expedited. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process.Response Summary: Personnel Concepts has issued full credit and approved refund of the payment received and confirms the account balance is zero. This account has been permanently suppressed from all contact

Response: Personnel Concepts records show that the complainant called in on 01/31/to dispute this order. The representative that spoke with the complainant reviewed the details of the order, including the name of the employee who advised she was the authorized purchaser for the company and
placed the order. The representative documented that the employee was not authorized to purchase so full credit was issued for the order at the time of the call received under credit memo *** Personnel Concepts confirms that the account balance is zero. The representative also set the internal codes to permanently remove this company from all future contact, and advised that it would take up to six weeks for the mail to cease and up to thirty days for the faxes to cease due to the campaigns that are already in process.Personnel Concepts sincerely hopes that those actions will successfully resolve the complainants concerns.Response summary: Full credit was issued for the order in question on 01/31/and the internal codes were set to permanently remove the company from all contact

Initial Business Response /* (1000, 5, 2015/07/30) */
Personnel Concepts records indicate that a mail order card with credit card information was received from this company that was signed by Marc Lair requesting the purchase of the California and Federal Labor Law Poster, a representative of
Personnel Concepts contacted the company on 03/28/and spoke with the person that signed the order card who advised he is the manager and authorized purchaser of the companyThe representative reviewed the demographics of the company, the manager advised there were ten employees, no minors and the company does not offer health insuranceThe representative discussed the compliance needs with the manager and he agreed to upgrade the poster to a subscription service that also includes the OSHA Safety Poster and the Fair Labor Standard Act Poster and provides a new poster when changes occur for one full yearThe manager also approved the purchase of the Interview and Hiring Program and the Affordable Care Act Information PosterThe manager requested the full order be placed on an invoice instead of the credit card originally provided, and requested the invoice be emailed to ***@outco.comThis order was shipped via UPS under tracking number 1Z0306XYXXXXXXXXXX and was delivered on 04/01/Personnel Concepts clear prints the 100% satisfaction guarantee, which advises the company if they are not completely satisfied with the products they may be returned within thirty days and requests the company to contact the Customer Care DepartmentOn 07/29/Personnel Concepts Accounts Receivable Department received an email advising that the manager was no longer employed by the company and requesting all contact be sent to a different emailThe representative sent a letter to the new email address the same day and at 1:42pm the complainant called in and advised the manager had no memory of authorizing the order and advised they would file a complaint if this was not clearedThis communication was escalated and credit was approved, full credit was issued on 07/29/under credit memo XXXXXXXXUpon receipt of this complaint, Personnel concepts immediately set the internal codes to remove this company from all future contact via phone, fax, email and mail had been set; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts confirms this account has a zero balance and has been removed from all collection activity as of 07/29/
Response Summary: Personnel Concepts confirms that this company has been permanently removed from all contact and this account has a zero balance
Initial Consumer Rebuttal /* (2000, 7, 2015/07/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as they have cleared the account and we have a $balance, this resolution is acceptableIt is unfortunate that the customer service agent couldn't have just done this for us when we called in, since we requested that the "subscription service" be terminated back in AprilSad that it takes a formal complaint to reach resolution

Initial Business Response /* (1000, 5, 2016/01/11) */
Upon receipt of this complaint Personnel Concepts immediately issued for full credit for the order placed by the complainant on 12/29/in the amount of $under credit memo XXXXXXXX, and has approved full refund for the payment received
Per the complainant's request, Personnel Concepts has set the internal codes to permanently suppress all information related to this company from all future contactPlease allow six to eight weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days and advises the company to contact the Customer Care department to arrange the returnPersonnel Concepts has no record of any attempt from the company, prior to the receipt of this complaintPersonnel Concepts has requested the Quality Assurance team review all call recordings to this company and, if any issues described by the complainant are found, to escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforcedWith regard to the complainants concerns regarding the advertisements, the information that Personnel Concepts places on these mailers is true and accurate, and cites verifiable facts and has been attorney-reviewed and the mailers state: "Individual posters are available for free from the government"Personnel Concepts goal is to help businesses ensure that they in 100% full compliance with the labor law posting requirements, as well as maintain world class customer service
Initial Response Summary
Personnel Concepts immediately issued full credit for the order placed by the complainant and approved full refund for the payment receivedAll information related to this company has been permanently suppressed from all future contact; please allow 6-weeks for mail suppression, and days for fax suppression
Initial Consumer Rebuttal /* (2000, 7, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, *** */
As the complainant requested, Personnel *** has requested the Accounts Receivable team issue credit for the balance on this accountUpon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this
account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts also requested this account be removed from all collection efforts
Personnel Concepts records indicate both orders were placed over the phone, the first by the complainant on 07/23/15, and the second by an employee of the company, who advised he was also an authorized purchaser for the company, 09/02/Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return
Personnel Concept records show the complainant called in on 09/10/and requested to return both orders, the representative that the complainant spoke with explained that the first order was past days so he would be unable to arrange the return, the return was arranged for the second order, however, Personnel Concepts has did not receive the products back
Personnel Concepts Accounts Receivable Department made several attempts to contact the company to resolve the balance, and on 12/7/received an email response from the complainant advising the products were dropped off at UPS and advised that the business was closed and the complainant was out of the country
As stated in the initial portion of this response, upon receipt of this complaint Personnel Concepts issued full credit for the balance on the account, and Personnel Concepts confirms the account balance is zero
Response Summary: Personnel Concepts has permanently removed this account from all future contact, and from all collection activityPersonnel Concepts has issued credit for the open balance
Initial Consumer Rebuttal /* (2000, 7, 2016/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the credit issued for the full amount on the balance of the accountI am also satisfied that we will be removed from any further contact or collection activityIf any damage has been done to our credit, we will re-open the complaint

Initial Business Response /* (1000, 5, 2016/03/29) */
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process
Personnel Concepts records confirm that a mail order card was received from the company for the purchase of the California & Federal Labor Law PosterAn agent from Personnel Concepts contacted the business on 02/22/to confirm the information on the order card as well as discuss additional items to assist the company in meeting their compliance needsThe documentation on the account indicates the agent spoke with the Executive Director who identified herself as the authorized purchaser for the company, the Director advised the agent that the company had five employees, one posting location, employs no minors and the company offers health insurancePersonnel Concepts records indicate that the Director approved to upgrade the order to a subscription service that would include the OSHA Safety Poster, the FLSA Compliance Poster, the Equal Employment Opportunity Poster, the HIPAA Information Poster and the COBRA Information Poster; this service would provide the company with new posters each time there is a regulation changeThe agent provided the Director with the total price for this product and the Director requested to be invoiced for this order, and requested the invoice be emailed to the complainant at the email address provided on this complaintIn an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this orderPersonnel Concepts has requested the Quality Assurance team review all call recordings to and from this company and notify the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer serviceIn regards to the complainant's request for a refund, Personnel Concepts is unable to provide any refund as no payment was taken based on the Directors request to be invoiced for the total order
Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requestedFull credit has been issued for the order placed
Initial Consumer Rebuttal /* (2000, 7, 2016/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Executive Director knows that she did not agree to the up-grade and the higher cost of that upgradeHowever, since PC is willing to give full credit for the invoice, we are satisfiedThank you for getting back to us in a timely manner

Response: Personnel Concepts sincerely regrets the complainant had a negative experience. Personnel Concepts records show that a mail order card and check was received from the company on 12/19/for the purchase of the Nebraska & Federal Labor Law Poster. On 12/20/a
representative from Personnel Concepts contacted the company and spoke with the complainant, the records indicate the complainant authorized the representative to upgrade the order to the Employer Notification Subscription Service which includes the State and Federal Labor Law Poster, the OSHA Safety Poster and the FLSA Compliance Poster and provides the company with a new poster if there are any changes or updates to the posters for one full year. The complainant also authorized the representative to include the I-Compliance Poster and the NLRA Compliance Poster. The complainant requested to be invoiced for the additional products. Personnel Concepts has no record of any further contact from the company to dispute this order. Upon receipt of this complaint, Personnel Concepts issued full credit for the order, and approved refund for the partial payment receivedPersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts hopes that these actions will resolve the concerns raised by the complainant

Initial Business Response /* (1000, 5, 2016/07/12) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording reviewIn regards to the initial requests to have
the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePer the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppressionIn regards to the request for full refund, Personnel Concepts records indicate that there was one order placed by the companyThis order was placed on 03/24/15, the records show the complainant advised he was the Owner and authorized purchaser for the company at the time the order was placedPersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care DepartmentPersonnel Concepts records show that there was no attempt made by the company to advise they were in any way dissatisfied until this complaint was filedPersonnel Concepts is unable to provide refund for the order as it has been well over one year since the products were purchased
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact
Initial Consumer Rebuttal /* (3000, 7, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept 6-weeks for mail suppressionI expect that to happen immediatelyAll it takes is someone to change it in their computerized recordsNo excuses
Final Business Response /* (4000, 9, 2016/07/15) */
Final Response: Personnel Concepts regrets the complainant did not accept the initial responsePersonnel concepts has updated the internal codes to permanently suppress this account from all future mail, as the complainant requested, however, mail campaigns that are already in process are scheduled weeks in advance and the mailers are sent to the Post Office for mail staging*** Concepts does not have the ability to remove any of the staged mailers that are already in *** this is the reason that mail suppression will take up to six to eight weeks to completePersonnel Concepts regrets any inconvenience this may cause the complainant

Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel
Concepts records show that on 04/02/an order was placed by an employee who identified himself as the “Branch Manager” for the company and authorized purchaser, who provided the same address as the address on this complaint. The order was for the Compliance Management Subscription Service, which includes the Labor Law Poster, the OSHA Safety Poster, the First Aid Poster, and the FLSA Compliance Poster which provides full poster replacements as updates or revisions are made to the poster. Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, and requests the company contact the Customer Care Department at ###-###-####, Personnel Concepts received the merchandise back on 05/27/15, with no contact from the company. Credit Memo was issued for this order upon receipt of the merchandise. Personnel Concepts confirms that there have been no further purchases on this account since the initial order.Personnel Concepts sincerely regrets any inconvenience this order caused the complainant, and apologizes to the family as the complainant requested.Response Summary: Personnel Concepts sincerely apologizes for any issues caused by this transaction. Personnel Concepts confirms the account balance is zero. All information provided by the complainant has been permanently suppressed from all future contact

Initial Business Response /* (1000, 5, 2015/11/16) */
Personnel Concepts sincerely regrets the complainant had a negative experiencePersonnel Concepts records show that this business has been a valued customer since 01/06/with a total of ten orders placed with no previous concernsUpon
receipt of this complaint, Personnel Concepts immediately escalated the concerns noted by the complainant to the Quality Assurance Team and request full review of all calls to the Church and requested the findings be forwarded to the appropriate management staff for immediate handlingIt is Personnel Concepts policy and procedure to remove an account from all contact upon request, and the behavior described by the complaint will not be toleratedOn 11/09/Personnel Concepts received a mail order card with check #XXXXX in the amount of $for the purchase of the New York Compliance Service Subscription and the OSHA Poster Subscription service which would renew the services the Church purchased on 11/10/The phone calls the Church received were agents attempting to confirm the information on the mail order cardsIn an effort to successfully resolve this complaint, Personnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes up to 6-weeks and fax suppression takes up to days due to campaigns already in processPersonnel Concepts cancelled the pending order and approved full refund for the payment received
Response Summary: Personnel Concepts has launched a thorough investigation into all activity related to this account and will escalate the findings to the appropriate management staff for immediate handlingThis account has permanently suppressed from all future contactThe pending order has been canceled and the refund has been approved

Initial Business Response /* (1000, 5, 2016/02/16) */
A review of Personnel Concepts records show that an email was received from the Vice President , Corporate Sales of this company on 02/11/advising of the dispute regarding this order and the intent of the company to return the order in
questionThe Customer Service Representative that received the email responded to the notification requesting additional information, such as the order number and items in dispute, no response was received to this requestUpon receipt of this complaint a call tag was emailed to the complainant authorizing the return of the full order at the expense of Personnel Concepts
Personnel Concepts has requested the Quality Assurance Department review all call recordings, including the recording of the call when this order was placed and to escalate the findings to the appropriate Sales Manager and /or Customer Service Manager for handling
Personnel Concepts has issued credit for the order in question under credit memo #XXXXXXXXPersonnel Concepts has also set the internal codes on this account to permanently remove this company from all Calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns that are already in process
Response Summary: A call tag was issued to the company authorizing the return of the merchandise in question at the expense of Personnel ConceptsFull credit was issued for the order under credit memo XXXXXXXX; Personnel Concepts confirms the account balance is zeroPersonnel Concepts has permanently removed this company from all future contact
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did respond, I have email proof that we responded and proof that the company said we had to pay for shipping the product back (which also proves the above statement is not factual)I did receive a call yesterday to issue a call tagI do not have the call tag yet, so I wish to move forward with this complaint
Final Business Response /* (4000, 9, 2016/02/17) */
Upon receipt of this additional information, the Customer Service Management Team was requested to perform a thorough review as the documentation on file for this account does not provide the information that the complainant has provided
A confirmation email was received from the Order Management Department stating that the call tag was processed and emailed to the on 02/16/providing UPS tracking number 1Z767R3FXXXXXXXXXXA request has been sent to the department to forward a copy of the email sent, and to also mail a call tag to the company via USPS to ensure the complainant is satisfied
As advised in the initial response, Personnel Concepts has issued full credit for the order in question and confirms the account balance is zero, and this company has permanently been removed from all future contactA full Quality Assurance review was requested and is pendingIn regards to the additional information provided by the complainant, a full Customer Service review of this account has been requested, along with an additional call tag be mailed to the complainant via USPS
Personnel Concept sincerely hopes that these steps will resolve this complaint to the satisfaction of the complainant

Initial Business Response /* (1000, 5, 2016/05/12) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression
due to campaigns already in processPersonnel Concepts confirms the account balance is zero
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested

Initial Business Response /* (1000, 5, 2015/07/08) */
Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording reviewIn regards to the initial requests to have
the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact
Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If what they say is true and they will never call again, then I am satisfiedAlthough I am skeptical because of their business practices and the massive amount of calls we have already received from themI will reopen this case if we get another call or other solicitation from them, and move forward in filing complaints with other governing entitiesMy hope would be that they change the way they handle customers and solicit business but given their Yelp and other various reviews I don't see that happening anytime soon

Initial Business Response /* (1000, 5, 2016/01/15) */
*** *** sincerely regrets the company had a negative experience, *** *** records show this company has been a valued customer of *** *** since 12/2012, with a total of six orders placed with no disputes
reported
Upon receipt of this complaint, *** *** set the internal codes to permanently remove this company from all calls, emails, faxes, and mail; please note mail suppression takes 6-weeks and fax suppression takes up to 30days due to campaigns in process*** *** immediately escalated this complaint to the manager of the employees identified in the complaint for immediate handling, in regards to the initial requests to have the company removed from contact, it is *** *** standard practice and policy to cease contact upon request, *** *** has requested the Quality Assurance Team perform a thorough review of all calls to the company and to escalate any issues found to the appropriate management staff for immediate handling
Response Summary: This account has been permanently suppressed from all future contactA full review of all call recordings has been requested with escalation of the findings to the management staff
Initial Consumer Rebuttal /* (2000, 7, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/05/10) */
Personnel Concepts sincerely regrets that this company had a negative experience; Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since May, 2010, with four orders placed and no previous
complaints
As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts has requested the Quality Assurance review all calls placed to this company with notification to the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service
Response Summary: This account has been permanently suppressed from all future contactA thorough call recording review with escalation of the findings has been requested
Initial Consumer Rebuttal /* (3000, 7, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I see no evidence that we have done business with them since My records indicate that we placed an order with them for under $and were stuck with a $dollar bill in Soon after we were harassed by fast talking nasty sales peopleI believe the Attorney General of California should launch an investigation
Final Business Response /* (4000, 9, 2016/05/13) */
Personnel *** records show that on 05/26/an order was placed by the company for the Ohio and Federal *** Law Poster with a one year subscription serviceThen on 05/25/the order was placed to renew the poster and service and to also order the OSHA Safety Poster and Fair Labor Standard Act Poster, both with subscription servicesAgain on 05/24/the renewal order was placed for all the services listedThese orders were all placed by the person shown on the account as the General Manager of the companyPersonnel Concepts hopes that this additional information will successfully resolve this complaint to the satisfaction of the complainant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11993470, and find that this resolution will be the only option this company is able to provide at this timeAgain, I hope that from this experience Personnel Concepts takes a hard look at their policies and procedures, and explorers other options in how they assist other consumers in the future

As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue credit for the balance on this account. As the complainant also requested, Personnel Concepts set the internal codes to permanently remove this account from all future mail, faxes, emails and
calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts has no record of the merchandise being received back.Personnel Concepts records indicate the order in question was placed over the phone by the assistant manager for the company on 8/29/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concept records show the complainant called in on 09/12/and advised that the person that placed the order was not authorized and set up to return the products. As stated in the initial portion of this response, upon receipt of this complaint Personnel Concepts issued full credit for the balance on the account, and Personnel Concepts confirms the account balance is zero. Response Summary: Personnel Concepts has permanently removed this account from all future contact. Personnel Concepts has issued credit for the open balance

Initial Response: In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $223.67; the company does not need to return any of the merchandise in question. Personnel Concepts confirms this account has a
zero balance, and has removed this company from all collection activity. Personnel Concepts records show that an order card was received from the company on 04/20/with check number for the purchase of the Georgia and Federal Labor Law Poster, on 04/21/a representative from Personnel Concepts contacted the company and spoke with the complainant who advised she was the owner and authorized purchaser for the company, the records indicate that the complainant authorized the representative to add the OSHA Safety Poster and the FLSA Poster with a subscription service that provides the company updated posters each time there is a revision or change to the posters for one full year. The complainant also authorized the Interview and Hiring Kit and the Affordable Care Act Poster be added to the order. The complainant requested to be invoiced for the additional items, and requested the invoice be sent to the same email address provided by the complainant to the Revdex.com. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. This order shipped via UPS on 04/21/under tracking number 1Z0306XY***and was delivered on 04/28/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department. Personnel Concepts records show there was no communication received from the company until 09/08/when the complainant contacted the Customer Service Department via email to advise the order was unauthorized and that she was unsure why she was sent the merchandise, the representative advised the complainant of the details of the order showing she had authorized the additional products and advised of the return policy, and requested the complainant contact the Customer Service Department at ###-###-#### if there were any additional questionsPersonnel Concepts has no record of any further communication until receipt of this complaint. As previously noted; Personnel Concepts has entered full credit for the open balance of this order and the company does not need to return the merchandise. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity. This account has been permanently suppressed from all future contact