Personnel Concepts Limited

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12527105, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Upon receipt of this complaint Personnel Concepts removed the company from third party collection efforts and set the internal codes to permanently remove the company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processThe order in question has been written off Personnel Concepts records show that the order in questions was placed over the phone by the Office Manager and authorized purchaser for the company on 04/08/15, which is why Personnel Concepts was unable to provide the proof of order that the complainant is requestingThe order shipped via UPS on the same date as the order was placed under tracking number [redacted] , UPS shows the order was delivered on 04/10/15, but unfortunately did not gain the signature of the receiverPer the Office Manager's request the original invoice was emailed to her email address, which she provided at the point of placing this orderPersonnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days and advises the company to contact the Customer Care department to arrange the returnPersonnel Concepts records show that there was no contact from the company prior to the inbound call received on 01/16/Personnel Concepts records do show that the Accounts Receivable Department made several attempts to contact the company regarding the outstanding balance but received no response to the message, emails and faxes sent, so the account was assigned to a third party collections company in October Response Summary: Full credit has been issued for the order in question and the company has been removed from all collection activityThis account has permanently suppressed from all future contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) While personal concepts does not have the proof of purchase and delivery that we were asking for, they are writing off the debtWe as satisfied with this outcomeWe would have gladly paid were they able to provide the proof we were requesting, but as they cannot we are happy with this outcome

Initial Business Response / [redacted] (1000, 5, 2016/05/05) */ Review of Personnel Concepts records show that on 04/19/Personnel Concepts received an order card with check for the purchase of the One Year Compliance Service Subscription Personnel Concepts representatives were attempting to contact the company and speak with the person whose name was on the order card; however the representatives were never transferred to the correct person so were continuing the attempts to reach the correct personIt is Personnel Concepts standard practice to confirm all information on the order card prior to releasing the order Upon receipt of this complaint, Personnel Concepts has cancelled this order and approved expedited refund for the payment received with the order card Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and days for fax suppression due to campaigns that are already in process Response Summary: Personnel Concepts has permanently removed this company from all future contactThe order received via mail order card has been cancelled and the refund for the payment received has been approved from refund

Personnel Concepts sincerely regrets the complainant had a negative experience This complaint was immediately escalated to the Customer Service Supervisor The review of the activity on the account shows that the order in question was placed on 08/08/17, in the amount of $ The records show that this order shipped via UPS on 08/08/under tracking number [redacted] Upon receipt of this complaint the tracking was investigated and UPS shows the package was delivered to the company on 08/14/17, but UPS shows that the package was left at the front door, so no signature was obtained Personnel Concepts has issued full credit for this order, and has removed this account from all collection activity Personnel Concepts apologizes to the complainant for any inconvenience this has caused Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainantSummary: Full credit has been issued for the order in question This company has been removed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ Per the complainants request Personnel Concepts has set the internal codes to permanently remove this company from all future calls, email, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts confirms that the order placed by the company via the mail order card has been canceled and this account has a zero balancePersonnel Concepts has requested the Quality Assurance Team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling Response Summary: This account has been permanently removed from all contactThe order placed by the company has been cancelledA request has been made to have all call recordings reviewed and the findings forwarded to the management staff Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the Quality Assurance reviewWhen the calls continued to come, even when asking to stop, I felt as though I was dealing with "strong arm tactics" Thank you

Initial Business Response / [redacted] (1000, 5, 2016/03/30) */ Per the complainants request [redacted] has set the internal codes to permanently remove this company from all future calls, email, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to... campaigns already in process. [redacted] has requested the Quality Assurance Team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling. Response Summary: This account has been permanently removed from all contact. A request to have all call recordings reviewed and the findings forwarded to the management staff. Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for removing us from call list.

Personnel Concepts has no record of receiving the merchandise back, upon receipt of this complaint a request was sent to the Accounts Receivable team issue full credit for the open balance on this account. Personnel Concepts has set the internal codes to permanently remove this account... from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts also requested this account be removed from all collection efforts. Personnel Concepts records indicate the order in question was placed over the phone by the complainant on 03/08/16, and was delivered under UPS tracking number 1Z0306XY [redacted] 3 ON 03/15/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concept records show the complainant called in to the Accounts Receivable Department on 06/16/16 and advised he would return the merchandise, the representative that the complainant spoke with explained that the order was past 30 days but the complaint insisted he would return the products the next day. Personnel Concepts Accounts Receivable Department made several additional attempts to contact the company to resolve the balance but no further contact was made.As stated in the initial portion of this response, upon receipt of this complaint Personnel Concepts issued full credit for the balance on the account, and Personnel Concepts confirms the account balance is zero. Response Summary: Personnel Concepts has permanently removed this account from all future contact, and from all collection activity. Personnel Concepts has issued credit for the open balance.

Initial Business Response / [redacted] (1000, 5, 2016/08/03) */ Personnel Concepts records confirm that a mail order card was received from the company on 06/17/for the purchase of the PCI Compliance Program for Credit Card Merchants; the mail order card shows that the company requested to be billed for the product in the amount of $On 06/21/a representative from Personnel Concepts contacted the company to confirm the information on the mail order card, the representative spoke with the complainant and the records indicate that the complainant also authorized the representative to include additional items with the order and again requested to be billed for the productsPersonnel Concepts records also confirm that on 07/20/the complainant sent an email to the Customer Service Department and called in to the Customer Service Department on 07/28/Personnel Concepts has requested the Quality Assurance Team perform full call recording review of the sales call and has requested the Sales Manager be immediately notified of any issues foundIn regards to the concerns regarding the emails and the inbound calls, these concerns were escalated to the Customer Service Manager who immediately handled these concerns internallyPersonnel Concepts sincerely apologizes to the complainant for the issues encountered Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process Response Summary: A thorough review of all activity related to this account has been performed and Personnel Concepts assures the complainant that the issues encountered have been dealt with internallyPersonnel Concepts confirms the account balance is zeroThis account has been permanently suppressed

Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have the company removed from contact, it is Personnel... Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at 1-800-333-3795 to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties. Initial Response Summary:Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11827181, and find that this resolution is satisfactory to me

Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have the company removed from contact, it is Personnel
Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties. Initial Response Summary:Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response /* (1000, 5, 2016/05/27) */
Per the complainant's request, Personnel Concepts has issued full credit for the order in question and removed this company from all collection activity
Personnel Concepts has sent the internal codes to permanently remove this company from
all calls, emails, faxes and mailers; please all thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns in process
Personnel Concepts has requested full account review of the activity on this account from the Quality Assurance Team, and requested any issues found be escalated to the appropriate management staff
Response Summary: Personnel Concepts issued full credit for the order in questionThis company has been removed from all collection activityPersonnel Concepts has removed this company from all future contact

In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $under credit memo *** the company does not need to return any of the merchandise in question. Personnel Concepts confirms this account has a
zero balance, and has removed this company from all collection activity. Personnel Concepts records indicate that check *** was received from the company with no order card included. On 02/08/a representative from Personnel Concepts contacted the company and spoke with the AP Administrator who advised she was the authorized purchaser for the company The records show that the representative discussed the demographics of the company and suggested the Ohio Compliance Subscription Service which includes the State and Federal Guidelines Poster, the OSHA Guidelines Poster, the HIPAA Guidelines Poster, the Federal FLSA Poster and the Equal Employment Opportunities Poster and includes full poster replacement for one year when ever a change is made to the postingsThe AP Administrator authorized these items and requested to be invoiced for the balance of the order and provided the email address to have the invoice sent to. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. This order shipped via UPS on 02/08/under tracking number *** and was delivered on 02/14/and was signed for by the AP Administrator. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department. Personnel Concepts records show there was no communication received from the company. As previously stated; Personnel Concepts has issued full credit for this open balance. The company will not need to return any of the merchandise in question. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity. This account has been permanently suppressed from all future contact

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12416736, and find that this resolution is satisfactory to me, as long as we no longer receive any correspondence from this company We asked them several times before and they refused.*** ***Office ManagerHelping Hands Early Education Center

Personnel Concepts sincerely regrets the complainant had a negative experience. Upon receipt of this complaint, Personnel concepts issued full credit for the order in question, and approved refund for the payment of $received. This account has been removed from all collection
activity.Personnel Concepts records show that a mail order card with check #101, in the amount of $was received from the company on 04/21/for the purchase of the California and Federal Labor Law Poster. The payment received was the amount shown on the mail order card for the shipping charge, the price of the poster was $plus tax. The invoice the customer received was for the open balance on the account. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice, which advises the customer if they are not completely satisfied the products can be returned within days, Personnel Concepts has no record of any contact from the company prior to this complaint.As stated, Personnel Concepts has issued full credit for this order and approved refund for the payment received. The company does not need to return the merchandise. The account has been removed from all collection activity. Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process

Initial Business Response /* (1000, 5, 2015/11/16) */
Upon receipt of this complaint Personnel Concepts immediately issued for full credit for the order placed by the complainant on 11/11/in the amount of $under credit memo XXXXXXXXPersonnel Concepts also set the internal codes to
permanently suppress all information related to this company from all future contactPlease allow six to eight weeks for mail suppression and days for fax suppression due to campaigns already in processWith regard to the complainant's concern regarding the mailer, the envelopes clearly state "Personnel Concepts" in the return address portion, and nowhere on the envelope does it state Personnel Concepts is any way associated with the governmentWith regard to the complainants concerns regarding the advertisements, the information that Personnel Concepts places on these mailers is true and accurate, and cites verifiable facts and has been attorney-reviewedThe advertisements are not designed to intimidate consumersIn fact, these mailers state directly that Personnel Concepts intention is to help employers "protect your company from government fines for labor law posting violations"The mailer goes on to say that included with this product is "a $17,'We Pay the Fine' Reimbursement Guarantee" that transfers the burden of posting compliance and potential fines to our firmFinally, to help employers with their decision to purchase from Personnel Concepts, the mailer informs that, "If you are not completely satisfied with our products, return them within days" for a full refundThe mailer also states that "individual posters are available for free from the government"Personnel Concepts goal is to ensure the businesses ensure that they in 100% full compliance with the labor law posting requirements, as well as maintain world class customer serviceThe subscription bundle the complainant ordered contained the required postings and notificationsPersonnel Concepts regrets that the complainant did not see the value in these items
Initial Response Summary
Personnel Concepts immediately issued full credit for the order placed by the complainantAll information related to this company has been permanently suppressed from all future contact; please allow 6-weeks for mail suppression, and days for fax suppression
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept that as long as I deny shipment delivery I will not have to pay for return shipmentThe response by the company is still not in-line with my experience with themI don't think they should put other companies through a similar position
Please read the following:
Item - I had to send emails to state cancellation only to tell me the items had been sent (this a business day later) after sending emails, I had to be the one to call Personal Concepts to resolve the issue - Full credit was NOT given at the time of the callI was told that I would need to "not accept" the delivery, and once the delivery was received by PC, they refund the said chargedYou can use a reference code but I would like to see a time stamp on itWas it before PC was contacted by Revdex.com or at the time of my call with PC?
Item - No it does show a government seal, as I never stated thatIt was printed (marketed) as such that one would perceive it to be associated/affiliated to governmentAs for the verifying with an attorney as being accurate in their review, is the attorney under retainer by PC? Usually attorneys find ways that can help their clients to best suit their end goal of following within legal guidelines but still not completely transparentAs stated in Item the nondisclosure wasn't sent until after the fact in the invoiceAlthough there may not be printed verbiage with an affiliation with the government there is still enough to have the layperson not recognize itThis would include myself
Item - There was no initial paperwork associated with the disclaimer of the "we pay the fine"I did not receive a mailer that in-depth, it was a postcard type formAs I had stated, no invoice or contract or other paperwork was sent prior to a sign consent formConfirmation was taken from a phone conversationThat is my primary complaint/concernIt was NOT clear to the total amount
Item - Yes it states there is a day return policy, but why then should I have to pay for return shipping if all stated above had occurredThe items were sent prior to sending an invoiceSo there was no way to cancel the order once I received the invoice to review and send written confirmation back to the sellerPlease NOTE all the information was on the invoice NOT the original form
Item - There is value in the concept of the OSHA requirements but not the inflated price you charge
Final Consumer Response /* (4200, 10, 2015/11/19) */
I never used to receive emails from Personnel Concepts or their affiliates (i.eCyber Security Incident Response Team (CSIRT)) before todayIronic how after I had made a complaint and replied to their response, I would then start receive spam associated to themThey did say that after days this would stop but it didn't begin until today, not straight after my initial transaction
Just suspicious practices and want to be sure I brought to Revdex.com's attention
Final Business Response /* (4000, 12, 2015/11/24) */
Final Response: Personnel Concepts regrets the complainant was not satisfied with the response provided
In regards to item - Personnel Concepts attempts to ship each order the same day it is placedThe initial response advised the complainant the full credit was issued for full credit for the order placed by the complainant on 11/11/in the amount of $under credit memo XXXXXXXX upon receipt of the complaint, not the time of the phone call from the complainantThis was in an effort to resolve the complaint to the satisfaction of the complainantThe customer service representative the complainant spoke with was correct in advising that the credit would be issued when Personnel Concepts receives the products back, as this is the process in place
In regards to item - Personnel concepts regrets again that the complainant did not accept the initial responsePersonnel Concepts is constantly testing new marketing techniques and does have the company attorney review all advertisements prior to approve the new mailers for releaseThis concern has been forwarded to the appropriate management staff to notify the team of the complainants concerns
In regards to item - The "We Pay the Fine" Reimbursement Guarantee Is printed in a box at the bottom of the right side of the mailer that the customer mailed in to place the original orderThe invoice is sent when the order is shippedPersonnel Concepts contacts the company when a mail order card is received to confirm the information on the mail order card as well as discuss the company demographics, in this case the complainant advised the company and provide additional products to help the company meet their compliance needsPersonnel Concepts policy requires the sales representative thoroughly review all products that are included in the order, as well as provide the correct dollar amount of the orderPersonnel Concepts has requested the Quality Assurance Team perform a thorough review of the sales call for this order and to notify the appropriate management staff of any issues found so the issues can be addressed immediately
In regards to item - This is addressed in the response to item 3; invoices are sent when the order has been shipped, not at the time the order is placedPersonnel Concepts will review this concern and look into the possibility of sending an "Order Acknowledgement" when an order is placed, but because the orders are shipped the same day as the order is placed Personnel Concepts will need to review the full process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf I receive further communication from this business, I will re-open the complaint

Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove all information provided by the complainant from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already
in process Personnel Concepts obtains mailing lists from several well respected mail house sources, and it appears that an invalid list was received. Personnel Concepts has escalated this complaint to the Communications Team to ensure this complaint is handled immediatelyPersonnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service, and sincerely apologizes to the complainant and the tenants for any inconvenience this issue has caused. Response Summary: All information provided has been permanently suppressed from all future contactThis concern has been escalated to the appropriate management staff for immediate review

Personnel Concepts sincerely regrets the complainant had a negative experience, Personnel Concepts records show this company has been a valued customer of Personnel Concepts since November with six orders placed.Personnel Concepts has set the internal codes to permanently remove this company
from all contact; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process If there are other addresses or phone numbers that are associated with this company, please contact the Customer Care Department at ###-###-#### to provide the additional details for suppression. In regards to the portion of the complaint regarding the subscription updates received, Personnel Concepts records show that the company placed an order and paid for the subscription services, these services were to be in effect until 07/31/2017, based on this complaint Personnel Concepts has cancelled these services and has approved a prorated refund for the payment receivedPersonnel Concepts confirms the account balance is zero. Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. Personnel Concepts regrets the complainant does not see the value in the merchandise offered. Response Summary: This account has permanently suppressed from all future contactThe active subscription services have been cancelled and a prorated refund has been approved

Upon receipt of this complaint Personnel Concepts launched an investigation into this account. This investigation found that Personnel Concepts did receive a written complaint from this company that was escalated to the management staff. Personnel Concepts records show the management
contacted MrHill, who had signed the letter, and offered a sincere apology for the negative customer experience with this order. The Customer Service Manager sent a letter to MrHill stating the Personnel Concepts records indicate that a credit was issued on 01/25/in the amount of $to close the open balance for the order, and assured that the account balance is zero. The Manager also issued a full refund in the amount of $for the original payment received with the mail order cardThis account has been permanently removed from all future mailing, email, fax and phone lists. This will ensure the company will not receive any further solicitations from Personnel Concepts; please note that male suppression takes up to 6-weeks and fax suppression takes up to days due to campaigns already in process.Personnel Concepts records additionally indicate that the Key Accounts Manager of the company did contact the Customer Service Department on 01/25/to also dispute this order. The representative that spoke with Key Accounts Manager immediately issued the credit for the order and did provide the credit memo number of 61204681.Again, Personnel Concepts sincerely apologizes for any inconvenience Response Summary: Original complaint letter received was responded to by Personnel Concepts Management Staff. Full credit has been issued for the order in question. Full refund has been approved for the payment received. This company has been permanently suppressed from all future contact