Personnel Concepts Limited

Initial Business Response / [redacted] (1000, 5, 2016/07/18) */ Upon receipt of this complaint, Personnel Concepts immediately confirmed the receipt of a mail order card from the company for the purchase of the Pennsylvania and Federal Labor Law Poster, Personnel Concepts has cancelled this orderPersonnel Concepts is unable to return the check submitted by the company as all checks received are immediately deposited in the bank for security reasons, Personnel Concepts has requested a refund check be expedited to the companyPersonnel Concepts has requested the Quality Assurance Team review the recordings of all call placed to the company and to immediately notify the appropriate management staff of any issues found during this reviewAs the complainant requested, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process Response Summary: Personnel Concepts confirms the mail order received was cancelled and has requested a refund check be expedited to the companyThis company has been permanently suppressed from all future contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Personnel Concepts sincerely regrets that the complainant had a negative experience [redacted] Concepts has performed a thorough review of all activity on this account, including call recording reviewPersonnel Concepts records show that an order card was received from the company for the purchase of the Michigan and Federal Labor Law PosterAn agent from Personnel Concepts contacted the company to confirm the information as well as offer additional products to assist the company with their compliance needsThe agent spoke with an employee who identified themselves as the Veterinarian Assistant and the authorized purchaserThe assistant approved to additionally purchase an OSHA Safety Poster and a Fair Labor Standard Act Poster, with a subscription service that provides new posters each time there is a change to these guidelinesThe employee also added an Interviewing & Hiring Program, and an Affordable Care Act PosterThe assistant requested to be invoiced for the remaining balance of $This order shipped on was delivered to the company on 04/22/via UPS under tracking number 1Z0306XYXXXXXXXXXXPersonnel [redacted] clearly prints the 100% satisfaction guarantee on each invoice which advises the company that if they are not completely satisfied with the products they may be returned within days, and requests the company contact the Customer Care Department at X-XXX-XXX-XXXX to arrange the returnPersonnel Concepts records do not show any communication from the company until the Accounts Receivable Department began making attempts to speak with someone at the company regarding the remaining balance for this orderPersonnel Concepts received a faxed note from a Doctor at the office on 07/15/advising the company wanted to return the products and advising this complaint had been filedIn an effort to successfully resolve this complaint Personnel Concepts has issued full credit for this order under credit memos XXXXXXXX and confirms this account now has a zero balance and has been removed from all collection activityPersonnel Concepts has confirmed that all information provided on file for this company, has now been removed from all future mail, phone calls, email and faxes; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional informationPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activity, full credit has been issued for the orders in the amount of $This company's information has been submitted for permanent suppression from all contact

Response: Personnel Concepts sincerely regrets the complainant had a negative experience The review of the activity on the account shows that the order in question was placed on 11/11/17, in the amount of $313.04when Personnel Concepts received a order through the internet for the purchase of the [redacted] Compliance Service Subscription; a representative contacted the company and spoke with the complainant, and as the complainant noted, she requested time to research When there was no response from the complainant another representative contacted the company and spoke with a Manager, who advised she was the authorized purchaser The records indicate the Manager authorized to upgrade the original order to include full poster replacement, which ensures the company receives a new poster each time there is a change for one full year The Manager also authorized the [redacted] OSHA Compliance Poster Subscription, the FLSA Compliance Poster Subscription and the EEO Compliance Subscription The records indicate that the Manager requested to be noted as the primary decision maker for the company Personnel Concepts has requested the Quality Assurance Team thoroughly review all call recordings related to this order and to immediately notify the appropriate management staff of the findings so any issues found can be dealt with quickly In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order, and has removed this company from all collection activity The company does not need to return the products Personnel Concepts confirms the account balance is zeroAs requested by the complainant, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts hopes that these actions will resolve the concerns raised by the complainant Summary: Full credit has been issued for the order in question This company has been removed from all future contact

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording reviewIn regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/07/20) */ Personnel Concepts records show that a call was received from the owner of the company on 07/18/16, the owner requested to know what had changed on his postings since the companies last purchaseThe representative advised the owner that the records indicate the last purchase from the company was from and that there had been changes to the OSHA Guidelines, the Workman's Compensation Notice and the North Carolina Minimum Wage PanelThe owner questioned why the state did not sell these, the representative advised that the items are available through the state, but the state does not provide the updates, the business would need to do the research to ensure the requirements are kept up to dateThe representative advised the owner that Personnel Concepts provides the posters, but also provides the service that ensures all revisions and or changes to the posters would be provided to the company for one full year at no additional charge, and offers the fine guarantee that assures the company Personnel Concepts pays the fines up to $17,if the company is found to be out of complianceThe owner advised the representative that he would be filing a complainant and requested to be removed from all future contactAs the owner requested, the representative immediately set the internal codes to permanently remove the company from all future calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to mailers already in process In regards to the request for a refund, Personnel Concepts records confirm there was one order placed on 08/08/Personnel Concepts prints the 100% Satisfaction Guarantee on each invoice which advises the company if they are not completely satisfied with the products they may be returned within daysPersonnel Concepts has no previous notification from the company that they were in any way dissatisfied with the products, so would be unable to provide a refund for this order Response Summary: Personnel Concepts has performed a thorough review of the account activity and has documented the findings in this responsePersonnel Concepts confirms this company has been permanently removed from all future contact Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I love how they twist the truthI guess that's why I'm the only one that has submitted a complaint?? I never would have asked for a return of money due to the fact of my original complaintDo the right thing and refund my money Final Business Response / [redacted] (4000, 9, 2016/07/28) */ In an effort to successfully resolve this complaint, [redacted] has issued credit for the order placed on 08/08/under credit memo #XXXXXXXX in the amount of 111.90, and has requested a refund check be expedited to the company [redacted] confirms this company has been permanently removed from all future contact Final Consumer Response / [redacted] (2000, 11, 2016/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording review In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Personnel Concepts regrets the complainant did not see the value in the product ordered Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at 1-800-333-to request the additional information also is added to suppression Personnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activity All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Personnel Concepts records show that on 08/15/a representative contacted the company and spoke with an employee of the company who advised he was an authorized purchaserThe purchaser authorized the order of thirteen Colorado Labor Law PostersThe purchaser requested to be invoiced for the itemsPersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the returnPersonnel Concepts records show that on 08/23/the complainant called in and advised she would not pay to ship the products back, and advised she would file this complaint The representative that took the call issued full credit for the order under credit memo 61164854, dated 08/23/16, but the complainant had already terminated the call before the representative could provide the details Personnel Concepts has set the internal codes to permanently suppress this company from any future calls, emails, faxes or mailers; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process Response Summary: Personnel Concepts confirms this account balance is zeroThis account has permanently been removed from all contact

Initial Business Response / [redacted] (1000, 5, 2016/04/08) */ This complaint was immediately escalated to the Sales Manager for handling Personnel Concepts confirms the internal codes have been set to permanently remove this account from all future calls, emails, faxes and mailers The package the company received was sent in error and Personnel Concepts sincerely apologizes to the company for any inconvenience this issue has caused, there is no need for the complainant to return the merchandise Response Summary: This account has been permanently suppressed from all contactThis issues encountered by the company have been escalated to the Sales Manager for immediate handlingPersonnel Concepts sincerely apologizes to the complainant Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I HAVE BEEN TOLD WE WERE REMOVED FROM THIS LIST BEFOREBUT WILL ACCEPT THIS RESPONSE, BECAUSE IT CAME THROUGH THE Revdex.comHOWEVER, I RESERVE THE RIGHT TO SEND ANOTHER COMPLAINT IF WE ARE CONTACTED BY THIS COMPANY EVER AGAIN

Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ Upon the receipt of this complaint, Personnel Concepts issued full credit and refund to the company credit card for the order placed on 03/125/in the amount of $Personnel Concepts also issued full credit for the order placed by the complainant on 05/18/in the amount of $149.90, however, on this order Personnel Concepts records indicate the complainant requested to be invoiced, and did not provide any credit card informationPersonnel Concepts confirms the account balance is zero Per the additional request of the complainant, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please note that fax suppression takes up to thirty days and mail suppression takes six to eight weeks due to mailers already in process Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the orders placed by this company, and approved full refund to the credit card for the payment receivedThis company has been permanently suppressed from all future contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Since the company agreed to refund the $and the $to the library's card, this is acceptableThank you

Initial Business Response / [redacted] (1000, 5, 2016/04/27) */ As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processUpon receipt of this complaint Personnel Concepts has cancelled the pending order and approved refund for the payment receivedPersonnel Concepts confirms receipt of a mail order card with check number for the purchase of the Colorado and Federal Labor Law PosterOn 04/19/a Personnel Concepts representative contacted the business and spoke with the ownerThe owner provided the company demographics, such as the company has three employees, does not offer health coverage, has no Spanish only speaking employees, no minors are employedThe representative discussed additional compliance needs of the company, the owner advised she would like to research this and requested the representative call backPersonnel Concepts has requested the Quality Assurance Team perform a thorough review of all call recordings and send the results to the appropriate management staff for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has been permanently suppressed from all future contactThe order placed via the mail order card has been cancelled and the refund for the payment received has been approvedA thorough call recording review with escalation of the findings has been requested Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) All is great except the doctor never requested them to call back, she wants them to leave us alone just as much as I, the secretary, doesShe informed me she requested them to send back the check, but I know for a fact that this company is lying about her requesting them to call her backThat never happenedThat is a blantant lieThank you Final Business Response / [redacted] (4000, 9, 2016/04/29) */ Personnel Concepts regrets the complainant did not accept the initial responseThe response was the detail of the documentation Personnel Concepts had on file for this orderThe reason that Personnel Concepts requested the Quality Assurance team review of the call recordings is to ensure that the manager is notified of the issues found during the contact with the owner for immediate handlingPersonnel Concepts appreciates the complainant bringing these concerns to the management team Personnel Concepts confirms this account has been permanently suppressed from all future contact and that the account balance is zero, and the refund for the payment received has been approved

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this accountIn regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePer the complainant's request, Personnel Concepts has submitted all information regarding this account to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppressionPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Personnel Concepts sincerely regrets that the complainant had a negative experienceIn regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings related to this phone number and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePer the complainant's request, Personnel Concepts has submitted all information on file for the company to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppressionPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: All information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are now promising to stop harassing me with repeated phone calls and if they do that I will be satisfied

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the company from all future contactIn regards to the sales calls the customer mentioned, Personnel Concepts has escalated this concern to the Quality Assurance Team requesting call recording review for each attempt made to this companyPersonnel Concepts has strict policies regarding the sales process and will not tolerate any dishonestyPersonnel Concepts sales agents are trained to review the company's demographics with the authorized purchaser and assist the company in meeting their compliance needsThe findings of this review will be forwarded to the sales agent's managers for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting and notification requirementsPersonnel Concepts has confirmed that all information on file for this company has now been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppressionIf there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional informationPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Company's information has been submitted for permanent suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) No further contact from the company is desired Final Consumer Response / [redacted] (2000, 18, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have one billing address and one physical address, both of which Personnel Concepts clearly HAS and HAD on file for our company as they have used BOTH addresses in the past to mail our original purchase as well as additional material sent to our billing addressAgain, we desire NO further contact from Personnel Concepts as we DO NOT plan on continuing business with themWe do not feel we should have to call to confirm our addresses and or phone numbersNone of which have changed from the time our initial transaction took placeWe will continue to report issues as they arise Final Business Response / [redacted] (4000, 16, 2015/09/17) */ Final Response: Upon receipt of this additional information from the complainant Personnel Concepts performed another review of this accountThe address provided on this updated complaint is not the same address that was originally provided by the complainant, nor was this new address in the Personnel Concepts databaseIn the original response Personnel Concepts requested the complainant to advise if there were any additional addresses or phone numbers; Personnel Concepts has no record of being notified of this additional addressThis address has now been added to the suppression list for all contactThe mail the complainant is receiving is probably mail order cards offering Personnel Concepts products, as Personnel Concepts had no way of knowing this address was associated with this company there was no previous suppression of this addressAs stated in the original response; if there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional information

In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the order in question and confirms this account now has a zero balance and has been removed from all collection activityPersonnel Concepts will not require the company to return the merchandise Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process Review of Personnel Concepts records show that the order in question was placed on 11/26/by the Paralegal for the companyPersonnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days, less the S&H and requests the company contact the Customer Care Department at 1-800-333-to arrange the returnPersonnel Concepts records show that the Paralegal that placed the order did call the office on 12/03/and advised she did not want the productsThe representative for Personnel Concepts waved the day policy and explained the process to return the productsOn 01/06/an agent from the Accounts Receivable Department was advised by the company that the products were being returnedTo date, Personnel Concepts has no record of receiving the products back to date Response Summary: Full credit has been issued for the order in questionThis company has been removed from all collection activityThe internal codes have been set to permanently remove this company from all future contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12010362, and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12334193, and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12423792, and find that this resolution is satisfactory to me.Thank you

Personnel Concepts records show that an order card was received from the company on 09/13/with check number [redacted] for the purchase of the Oregon and Federal Labor Law Poster, on 09/14/16a representative from Personnel Concepts contacted the company and spoke with the bookkeeper who advised she wanted to research prior to approving the order Then on 09/22/another representative contacted the company and was requested to cancel the order and issue a refund The representative did as was requested, and Personnel Concepts records show that refund check [redacted] was mailed to the company on 09/23/ Personnel Concepts process is to immediately deposit checks upon receipt for the security of the customer Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer serviceResponse Summary: Personnel Concepts has issued a refund check to the company This account has been permanently suppressed from all future contact

Personnel Concepts sincerely regrets that the complainant had a negative experience Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since 11/04/11, with seven order placedPersonnel Concepts records show that an order card with check number was received from the company on 08/17/for the purchase of the renewal of the company’s Texas Employer Notification Subscription service, which provides the company all updates whenever there is a change or revision to the original poster for one full year Personnel Concepts representatives were attempting to contact the complainant to confirm the information on the order card On 09/07/(the date of this complaint) a representative spoke with the complainant and confirmed the information and released the order, as the complainant requested Upon receipt of this complaint full credit was issued for the order in question under credit memo [redacted] , dated 09/07/16, the company does not need to return the merchandise when it is received Personnel Concepts confirms the balance on this account is zero Personnel Concepts approved full refund of the payment receivedAs the complainant requested, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process Initial Response Summary: Full credit has been issued for the order in question This company has been permanently suppressed from all future contact

Response: Personnel Concepts records show the complainant contacted the Customer Care Department on 07/11/to discuss this issue The representative that took the call immediately escalated the concern to the supervisor and issued full credit for the order in question under credit memo [redacted] and confirmed that this account would be removed from all contact Please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in progress Personnel Concepts immediately escalated this complaint to the Quality Assurance Team and requested full call recording review be performed, and any issues found are escalated to the appropriate management staff for immediate handling Personnel Concepts confirms that this account is reflecting a zero balanceResponse Summary: Full call recording review has been requested with escalation of any issues found Full credit has been issued for the order in question This company has been permanently suppressed from all future contact