Personnel Concepts Limited

As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue full credit for the order in question and to remove this company from all collection activity Personnel Concepts set the internal codes to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process Personnel Concepts records indicate the order in question was placed over the phone by the complainant on 5/31/ Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within days for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return Personnel Concepts records show there was no contact from the company regarding this order until the complainant emailed the Accounts Receivable Department on 09/27/to advise she would return the posters, the representative responded that the invoice was days past due, and advised of the return policy The representative did offer the complainant a 30% discount Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and immediately escalate the findings to the Manager for handling with the representatives involved As stated in the initial portion of this response, upon receipt of this complaint Personnel Concepts issued full credit for the balance on the account, and Personnel Concepts confirms the account balance is zeroResponse Summary: Personnel Concepts has permanently removed this account from all future contact Personnel Concepts has issued credit for the order in question

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] explained to me what had transpired and there were miscommunications throughout (my company and their company)I ultimately wanted to purchase the item, just needed some more information on the product before the purchase was completed

Initial Business Response / [redacted] (1000, 5, 2016/05/27) */ Personnel Concepts sincerely regrets this company had a negative experience, the records show that this company has been a valued customer of Personnel Concepts since January with no previous concerns notedPersonnel Concepts confirms full credit has been issued for the orders in question, and per the complainants request the refund for the shipping charge incurred by the customer has been credited and flagged for refund in the amount of $Personnel Concepts has requested the Accounts Receivable Department Manager expedite this refundThe Customer Service Supervisor has left a voice mail for the complainant requesting a copy of the receipt for this charge for Personnel Concepts records Personnel Concepts requested the Quality Assurance team fully review all calls related to these orders, this review has been completed and the issues found were immediately sent to the Sales Manager for internal handling with the agent involved Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please note fax suppression takes up to thirty days and mail suppression takes six to eight weeks due to campaigns in process Response summary; Full credit has been issued for the orders in question; refund has been approved for the shipping charge incurred by the company for shipping the products backThe Quality Assurance Team has performed call recording review and has advised the manager of the issues found Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/06/10) */ The check was received by our office this weekWe thank the Revdex.com for handling this case for us and resolving it

Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove all information provided by the complainant from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process Personnel Concepts obtains mailing lists from several well respected mail house sources.Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service, and sincerely apologizes to the complainant for any inconvenience this issue has caused Personnel Concepts is consistently testing new verbiage on the mailers, and regrets the mailer received by the complainant did not meet the consumers’ expectations This complaint was escalated to the Marketing Department for review.Response Summary: All information provided has been permanently suppressed from all future contactThis concern has been escalated to the appropriate management staff for immediate review

Initial Business Response / [redacted] (1000, 5, 2016/05/12) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePer the complainants request Personnel Concepts immediately set the internal codes to permanently remove this account from all future contact including: calls, emails, faxes and mailers; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both outbound and inbound) and escalate the findings to the appropriate management staff for immediate handlingPersonnel Concepts has adjusted the open balance on the account to zero, and has removed the account from all collection activity Personnel Concepts sincerely believes this will satisfy this issue for both partiesPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Initial Response Summary: Full credit has been issued for the outstanding balanceA request was made for full quality assurance review of all call recordings, with escalation of all findingsCompany permanently suppressed from all contact

Response: Personnel Concepts sincerely regrets the complainant had a negative experience The review of the activity on the account shows that the order in question was placed on 03/20/18, in the amount of $when Personnel Concepts received a mail order card with check #for the purchase of the South Carolina and Federal Labor Law Poster; a representative contacted the company and spoke with the Office Manager, who advised they were the authorized purchaser for the company The records indicate the Office Manager authorized to upgrade the original order to two South Carolina Employer Notification Services, which includes the OSHA Safety Posters, The FLSA Compliance Posters and provides the company with new posters each time a change or revision is made to the posters The records indicate that the Office Manager requested to be billed for the additional charges Then on 03/26/the records show that the Office Manager called in to dispute the order The representative that spoke with the Office Manager issued full credit for the order under credit memo 61317728, dated 03/26/ Personnel Concepts has requested the Quality Assurance Team thoroughly review all call recordings related to this order and to immediately notify the appropriate management staff of the findings so any issues found can be dealt with quickly In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has approved refund for the payment received The company does not need to return the products Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainantSummary: Full credit has been issued for the order in question This company has been removed from all future contact

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Personnel Concepts has submitted all information provided by the complainant for permanent deletion from all future mail listsPersonnel Concepts obtains mailing lists from several well respected mail house sources, and apparently the information provided by one of these sources incorrectly showed the complainant as a current owner/manager of a company, Personnel Concepts sincerely apologizes for any inconvenience this has causedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer serviceTo ensure Personnel Concepts successfully resolves your complaint, all information provided has been permanently removed from all contact including mailing lists, call, email, and faxes; due to production timing please allow 6-weeks for mailers to stop due to campaigns already in process Initial Response Summary Complainant has been permanently suppressed from all future contact; please allow 6-weeks for mail suppression

Initial Business Response / [redacted] (1000, 5, 2016/05/02) */ Personnel Concepts has submitted all information on file for this account for permanent deletion from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts obtains mailing lists from several well respected mail house sources, and apparently the information provided by one of these sources incorrectly showed the employee of the school as the authorized purchaser, Personnel Concepts sincerely apologizes for any inconvenience this has causedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Initial Response Summary This account has permanently suppressed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Personnel Concepts sincerely regrets the complainant had a negative experience, Personnel Concepts records show that this company has been a valued customer of Personnel Concepts since 01/Upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the account from all contact; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings in and escalate the findings to the appropriate management staff for immediate handlingAs the complainant requested, Personnel Concepts has issued full credit for the order placed on 10/06/in the amount of $under credit memo XXXXXXXX and approved refund in fullPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findingsThis account has been permanently suppressed from all contactFull credit and refund has been issued for the order in question Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12447479, and find that this resolution is satisfactory to me

Initial Response: Personnel Concepts immediately escalated this complaint to the Quality Assurance Team and requested full call recording review be performed of all outbound and inbound calls, and any issues found be escalated to the appropriate management staff It is Personnel Concepts standard policy to honor all requests to be removed from contact Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and letters; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in progressResponse Summary: Full call recording review has been requested with escalation of any issues found Full credit has been issued, and the refund has been approved This company has been permanently suppressed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Per the request of the complainant Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts records show this company requested to be removed from all calls on 01/19/and a thorough search of the data base showed no additional attempts to the phone number on the account, which matches the phone number provided by the complainantPersonnel Concepts has requested the Quality Assurance team review all calls, both inbound and outbound, and notify the appropriate management staff of any issues found for immediate handlingPersonnel Concepts requests the complainant contact the Customer Care Department at X-XXX-XXX-XXXX if there are any additional addresses or phone numbers associated with this complaint so the additional information can also be permanently removed from all contact Response Summary: This account has permanently suppressed from all future contactPersonnel Concepts confirms this account has a zero

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11849543, and find that this resolution is satisfactory to me.I will add though, that the reason we asked to cancel the order is because this is the second time we placed an order and they called hard selling more than $more than the order I told the salesman we are not interested and that their constant calling is annoying He would not stop selling added and unwanted products

Initial Business Response / [redacted] (1000, 5, 2016/07/29) */ Upon receipt of this complain t, Personnel Concepts immediately confirmed the receipt of a mail order card with check #for payment from the company for the purchase of the Louisiana and Federal Labor Law PosterUpon receipt of this complaint this order was cancelled and a request was submitted for an expedited refund check for the payment receivedPersonnel Concepts has requested the Quality Assurance Team review the recording of the call placed to the company on 07/27/and to immediately notify the appropriate management staff of any issues found during this reviewPersonnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process Response Summary: Personnel Concepts confirms the mail order received was cancelled and a refund check has been requested for the payment receivedA Quality Assurance call review with notification to the appropriate manager for immediate handling of any issues foundThis company has been permanently suppressed from all future contact

Personnel Concepts sincerely regrets the complainant had a negative experience Upon receipt of this complaint, Personnel concepts issued full credit for the order in question, and approved refund for the payment of $received This complaint was escalated to the Customer Care Supervisor, who attempted to contact the complainant to discuss the email requests received; unfortunately the Supervisor was unable to gain contact The Supervisor immediately issued the credit for the order under credit memo 61265214, and confirmed that the subscription services purchased on 05/11/have been cancelledPersonnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts hopes that these actions will resolve the concerns raised by the complainantResponse Summary: Full credit was issued for the order in question Full refund has been approved All subscription services have been cancelled This company has been removed from all contact

Initial Business Response / [redacted] (1000, 5, 2016/05/11) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept this response however, it shouldn't take a complaint to get you to stop callingA simple "No Thank You" - or after about times - a "NOPlease Stop Calling" should do the trickThis is ridiculous and seeing all of the complaints (on a daily basis) I hope something is doneThe way this company does business is not okay!

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Personnel Concepts sincerely regrets that the complainant had a negative experience; this company has been a valued customer of Personnel Concepts since August Personnel Concepts has performed a thorough review of all activity on this accountIn regards to the request on June 9th, to be removed from contact, an agent from Personnel Concepts contacted the company on this date at 12:PM to discuss the renewal of the one year subscription service purchased on 08/14/The agent spoke with the complainant who is shown on the account as the authorized purchaserThe complainant advised the agent that the company is working with a local HR company for their compliance needsThe agent advised the complainant that Personnel Concepts had been providing these items for the company since 2013, the complainant requested a phone number to call back as she wanted to contact the HR company to confirm these items would be supplied, the agent provided the complainant the customer service numberAt 1:PM on the same date the complainant contacted the customer service department and requested to have the company removed from contact as she just confirmed the local HR company would provide the company with their compliance needsThe customer service agent immediately set the internal codes to remove the company from contact and advised the complainant of the timing needed to suppress the companyPersonnel Concepts database shows there have been no further attempts from Personnel Concepts to call this companyPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed all information on file for the company has been removed from all future mail, phone calls, and email as the customer service representative advised when the complainant called in; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional informationPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activity as documented in this responseThis company's information has been submitted for permanent suppression from all contact

Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ Personnel Concepts records indicate that a company representative contacted the Customer Care department this morning and spoke with the supervisorThe company representative requested to speak with the supervisor and was transferredThe company representative advised the supervisor that the company had received multiple calls and wanted to be removed from contactThe supervisor immediately set the internal codes to remove the company from all future contactUpon receipt of this complaint a complete review of all calls made to this company was performed, Personnel Concepts was unable to locate any call recording where the company had previously requested to be removed from contactPersonnel Concepts goal is to help businesses ensure that they are in 100% full compliance with the labor law posting and notification requirementsPersonnel Concepts regrets that this company does not see the value in the services offered by Personnel Concepts Response Summary: Personnel Concepts confirms that this company has been permanently removed from all contact, please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/03/07) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handlingPersonnel Concepts records indicate that the complainant called in on 03/04/and requested the order placed via mail order card be cancelledThe Customer Service agent immediately cancelled the order as requestedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested