Personnel Concepts Limited

Upon receipt of this complaint, Personnel Concepts immediately confirmed the receipt of a mail order card with check number from the company for the purchase of the Massachusetts and Federal Labor Law Poster, Personnel Concepts records show that on 11/29/a representative contacted the company and spoke with the person that had signed the check that was received The representative discussed the company demographics and suggested additional items that would assist the company with fulfilling their compliance needs The records show the employee transferred the call to the complainant who requested the order be cancelled and the check received returned The representative immediately cancelled the order as requested and advised that Personnel Concepts is unable to return the check submitted by the company as all checks received are immediately deposited in the bank for security reasons Personnel Concepts has requested a refund check be expedited to the company Personnel Concepts has requested the Quality Assurance Team review the recordings of all calls placed to the company and to immediately notify the appropriate management staff of any issues found during this review Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processResponse Summary: Personnel Concepts confirms the mail order received was cancelled and has requested a refund check be expedited to the company This company has been permanently suppressed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/07/18) */ Personnel Concepts sincerely regrets that the complainant had a negative experienceIn regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be permanently removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression Personnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response / [redacted] (1000, 5, 2016/03/07) */ Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process Personnel Concepts records indicate that a mail order card was received from the company for the purchase of the South Carolina & Federal Labor Law PosterAn agent from Personnel Concepts contacted the business on 01/22/to confirm the information on the order card as well as discuss additional items to assist the company in meeting their compliance needsThe documentation on the account indicates the agent spoke with the complainant who identified himself as the owner and authorized purchaser for the company, the complainant advised the agent that the company had zero employees, the agent advised that the company was not required to post the poster that was ordered and advised the complainant of the alternate merchandise that would assist the company with meeting the compliance requirementsPersonnel Concepts records also indicate that the complainant spoke with the Accounts Receivable department on 03/04/and advised he did not authorize this merchandise and has not received the merchandiseIn an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order and has requested the refund for the payment received be expeditedPersonnel Concepts has requested the Quality Assurance team review all call recordings to the company regarding this order and notify the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requestedFull credit has been issued for the order placed and the request has been sent for the refund to be expedited

Initial Business Response / [redacted] (1000, 5, 2016/03/29) */ Personnel Concepts sincerely regrets the complainant had a negative experiencePersonnel Concepts records show that this company has been a valued customer of Personnel Concepts since February, Upon receipt of this complaint notification was sent to the Sales Manager to notify them of the issues described by the complainantA request was also sent to the Quality Assurance team requesting all calls be reviewed and all findings be forwarded to the appropriate management staff for immediate handling Per the request of the complainant, Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process Response Summary: Personnel Concepts management was immediately notified of the issues described by the complainant for immediate handlingThe company has been permanently suppressed from all future contactFull call recording review has been requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for removing us from your contact list

Initial Business Response / [redacted] (1000, 5, 2016/03/10) */ Personnel Concepts has submitted all information provided by the complainant for permanent deletion from all future mail listsPersonnel Concepts obtains mailing lists from several well respected mail house sources, and apparently the information provided by one of these sources incorrectly showed the complainant as a current owner/manager of a company, Personnel Concepts sincerely apologizes for any inconvenience this has causedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer serviceTo ensure Personnel Concepts successfully resolves your complaint, all information provided has been permanently removed from all contact including mailing lists, call, email, and faxes; due to production timing please allow 6-weeks for mailers to stop due to campaigns already in process Initial Response Summary Complainant has been permanently suppressed from all future contact; please allow 6-weeks for mail suppression

(The consumer indicated he/she ACCEPTED the response from the business.) It appears that the company is examining an internal problem with the failure to receive my lettersAlso, it has removed my office from their contact listPlus while they may have spoke with the same employee about the return of the merchandise at my expense, my letters (which were "lost" in their company) clearly requested Personnel Concepts to provide me with instructions to return the merchandise to them at their expense.This may explain why they did not respond to my requests and correct this situation

Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested

Personnel Concepts has been in business for years and Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements while providing world class customer service to U.Ssmall businessesPersonnel Concepts confirms receipt of a mail order card on 01/28/for the purchase of the All-On-One Space Saver Illinois and Federal Labor Law Poster which was paid with check #in the amount of $ It is standard policy for a representative of Personnel Concepts to contact the company and discuss the demographics of the company to ensure that all posting and notification requirements are in place The conversations described by the complainant are certainly not in alignment with these policies Personnel Concepts has requested the quality assurance team perform full call recording review of all calls placed to this company and to immediately escalate the findings to the appropriate management staff In an effort to successfully resolve this complaint, Personnel Concepts has issued credit for the $payment received with the original mail order, and has requested the refund be expedited All information provided by the complainant has been submitted for permanent deletion from all future mailing, email, fax and phone lists This will ensure that the complainant is permanently removed from further solicitations from our company Please note that mail suppression takes 6-weeks and fax suppression takes up to days due to campaigns already in process Personnel Concepts sincerely hopes these actions will successfully resolve this complaint to the satisfaction of the complainant Again, Personnel Concepts sincerely apologizes for any inconvenience Response Summary: Full credit has been issued for the order in question and full refund of the payment received has been expedited Full call recording review has been requested with escalation to the appropriate management staff This company has been permanently removed from all future contact

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint full credit was issued for the order in question under credit memo; XXXXXXXX, issued 09/29/15, in the amount of $Personnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both outbound and inbound) and escalate the findings to the appropriate management staff for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer serviceAs requested by the complainant, all information on file for this company has been suppressed from all mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process Initial Response Summary: full credit issued for outstanding balanceRequest was made for full quality assurance review of all call recordings, with escalation of all findingsCompany permanently suppressed from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied that this case has been handledI do not want any further contact with this company and I have been assured that this is the case Final Consumer Response / [redacted] (3000, 12, 2015/10/16) */ This company is sending us unsolicited mail and offers I have complained about this company beforeThey have mailed us letters and packages containing materials we did not request and then expect us to pay for itAfter my last complaint to the Revdex.com, its was resolved that Personnel Concepts should suppress any further communication with the address State Route Dundee, NY XXXXXYet we are still receiving mail from themWe do not wish to receive any more communication with this company, addressed to any person, at [redacted] XXXXX Please, no more contact! This is our second request! Final Business Response / [redacted] (4000, 14, 2015/10/19) */ Final Response: Per the initial response noted by Personnel Concepts, mail suppression takes up to 6-weeks due to campaigns that were already in process as of the date of the response, Personnel Concepts sincerely apologizes if the company received additional mailersPlease allow the remaining 3-weeks for the mailers to completely ceasePersonnel Concepts confirms all information on file for this company has been permanently coded for suppression from all contact

Initial Business Response / [redacted] (1000, 5, 2016/08/15) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording reviewIn regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon requestPersonnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePer the portion of the complaint regarding the order placed, on 06/06/Personnel Concepts received an order through the Web Site from the company requesting to order two of the Arizona State and Federal Labor Law PostersA representative from Personnel Concepts contacted the company and spoke with the complainantPersonnel Concepts records indicate the complainant authorized the representative to add a subscription service for the posters, and to also purchase two OSHA Safety Posters, two Fair Labor Standard Act Posters, and two HIPAA Compliance Posters all with subscription services and requested to be invoiced for these itemsPersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care DepartmentPersonnel Concepts records show there was no communication was received from the company prior to this complaint being filedIn an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order under credit memo XXXXXXX, and has requested a refund check be expedited as quickly as possiblePer the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppressionPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activityFull credit has been issued for the order placed and the refund has been approved from the payment receivedAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept their response, however, I have to say that I NEVER would have authorized a subscription serviceTheir operators have very heavy accents and it was hard to understand him at timesI appreciate the credit and the business removing us from their contact list Thank You

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Per the complainant's request, upon receipt of this complaint Personnel Concepts immediately issued for full credit for the order placed by the complainant on 06/17/in the amount of $and has approved full refund for the payment receivedPersonnel Concepts also set the internal codes to permanently suppress all information related to this company from all future contactPlease allow six to eight weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days and advises the company to contact the Customer Care department to arrange the returnPersonnel Concepts has no record of any attempt from the company to advise they were in anyway unsatisfiedPersonnel Concepts goal is to help businesses ensure that they in 100% full compliance with the labor law posting requirements, as well as maintain world class customer serviceIt is Personnel Concepts standard practice and policy to cease contact upon request and has requested the Quality Assurance team review all call recordings to this company and if there were any previous requests from the company to be removed from contact to escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated Initial Response Summary Personnel Concepts immediately issued full credit for the order placed by the complainant and approved full refund for the payments receivedAll information related to this company has been permanently suppressed from all future contact; please allow 6-weeks for mail suppression, and days for fax suppression Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Response: Personnel Concepts sincerely regrets the complainant had a negative experience This complaint was immediately escalated to the Customer Service Supervisor The review of the activity on the account shows that the order in question was placed on 01/06/18, in the amount of $when Personnel Concepts received a mail order form and check # for the purchase of the Michigan & Federal Labor Law Poster; a representative contacted the company and spoke with the receptionist of the company, who advised she is the authorized purchaser The records indicate the receptionist advised there were five employees, the company does not offer health insurance, and there are no minors and no employees that speak/read only in Spanish The representative discussed additional items available to assist the company with their compliance needs The receptionist authorized the representative to add the Employer Notification Subscription Service to the order, which includes the Labor Law Poster, originally ordered by the company and the OSHA Safety Poster, the FLSA Poster and includes a new poster whenever there are revisions or changes to the original poster The receptionist also authorized the I-Compliance Poster and the NLRA Compliance PosterPersonnel Concepts has requested the Quality Assurance team review all calls regarding this order and to notify the appropriate management staff of any issues found during this review A review of UPS tracking shows that the company did refuse the package, and it is out for delivery at this time In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order under credit memo 61295710, and approved full refund for the initial payment received from the company Personnel Concepts confirms the account balance is zero Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainantSummary: Full credit has been issued for the order in question and refund for the payment received has been approved This company has been removed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/05/06) */ As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPer the additional request from the complainant regarding "not to be charged", Personnel Concepts records show that on 05/05/an employee for the company called in to the Customer Care Department and advised that he nor the owner authorized this order, the owner came on the phone and advised he would file this complaint, the call was then disconnectedThe agent advised the department supervisor who approved credit to be issued for the order in question, this credit was issued immediately under credit memo #XXXXXXXX Personnel Concepts records show the order in questions was placed over the phone on 12/16/and was delivered on 12/23/and was signed for by " [redacted] "Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handlingPersonnel Concept records show there was no contact from the company until 05/05/when the employee called in to the Customer Care Department and advised the order was not authorizedPersonnel Concepts records indicate that the Accounts Receivable Team made numerous attempts to contact the company for resolution of the open balanceSeveral messages were left with no response, and letters and faxes went unanswered Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has permanently removed this account from all future contactPersonnel Concepts has issued credit for the order in question and has removed the account from all collection activity

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Personnel Concepts records indicate that the complainant also sent in notification of this complaint via email to the Customer Service emailThe representative that received the complaint immediately issued full credit for the order in question under credit memo (#XXXXXXXX), and approved refund to the credit card provided for the initial payment received with the placed via the internet in the amount of $ Personnel Concepts received the order on 06/04/for the purchase of two Minnesota State and Federal Law PostersOn 06/08/the records indicate that the complainant's wife spoke with a sales agent and authorized to add two OSHA Retail Posters, two Fair Labor Standard Act Posters and on HIPAA Information PosterPersonnel Concepts prints the 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied the products may be returned within daysThe complainant did question what the invoice was for on 06/11/15, and the Customer Service Representative advised that this was the order approved by the complainant's wifeNo further communication was received until the complainant contacted the Accounts Receivable department on 08/12/disputing the sale, the representative escalated the concern to the Quality Assurance Team who reviewed the call recording and advised that the complainant's wife identified herself as an owner for the company and did approve the additional merchandisePersonnel Concepts regrets any confusion regarding this order and confirms that full credit has now been issued, and the refund is in process Personnel Concepts permanently removed all information regarding this account from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process Response Summary: Full credit has been issued for the order in question; full refund has been approved for the payment receivedThis company has been permanently suppressed from all future contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for taking care of this

Personnel Concepts records show that check number was received from the company with no order information The Accounts Receivable Team has been attempting to contact the company to inquire if they were attempting to place an order, or where the company wanted the funds assigned, however, Personnel Concepts was unable to gain any contact.Upon receipt of this complaint Personnel Concepts has requested the team to refund the company the $payment received.Personnel Concepts has set the internal codes to permanently remove this company from all contact, please note that mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in processResponse Summary: Full refund for the payment received has been authorized This company has been permanently suppressed from all contactTell us why here

Initial Business Response / [redacted] (1000, 5, 2016/05/09) */ As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPer the additional request from the complainant requesting the invoice be "wiped out", Personnel Concepts request the Accounts Receivable Manger removed this account from all collection activity and to write off the outstanding balance, this request was immediately honored Personnel Concepts records show the order in questions was placed over the phone on [redacted] and was delivered on 10/29/and was signed for by the same employee that placed the order [redacted] Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handlingPersonnel Concept records show there was no contact from the company until this complaint was receivedPersonnel Concepts records indicate that the Accounts Receivable Team made numerous attempts to contact the company for resolution of the open balanceSeveral messages were left with no response, and letters and faxes went unanswered Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has permanently removed this account from all future contactPersonnel Concepts has written off the order in question and has removed the account from all collection activity Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business meets our requests to wipe out the balance and end future communications

Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ [redacted] sincerely regrets the complainant had a negative experience, upon receipt of this complaint [redacted] immediately set the internal codes to remove the account from all contact; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process [redacted] has requested the Quality Assurance Team perform a thorough review all call recordings in and escalate the findings to the appropriate management staff for immediate handling [redacted] clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within days and advises the company to contact the Customer Care department to arrange the return [redacted] has no record of any attempt from the company to advise they were in anyway unsatisfied [redacted] ' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service [redacted] regrets the complainant did not see the value in the products purchased Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findingsThis account has been permanently suppressed from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (4200, 17, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received yet another notice todaydays after this response was given Final Business Response / [redacted] (4000, 21, 2016/01/07) */ Additional Response: [redacted] apologizes for the delay in respondingPer the initial response noted on 11/30/15, and the final response noted 12/16/15, mail suppression takes 6-weeks from the date of the initial response due to campaigns that are already in processThe timeframe for this will be complete on 01/25/ [redacted] again sincerely apologizes to the complainant and assures this account has been coded to permanently cease all contact

Initial Response: In an effort t to successfully resolve this complaint, Personnel Concepts has written off the unpaid balance in the amount of $229.24; the company does not need to return any of the merchandise in question Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity Personnel Concepts records show that an order card was received from the company on 04/22/with check number for the purchase of the Wisconsin and Federal Labor Law Poster, on 04/26/a representative from Personnel Concepts contacted the company and spoke with the Manager who advised he was the authorized purchaser for the company, the records indicate that the Manager authorized the representative to add the OSHA Safety Poster and the FLSA Poster with a subscription service that provides the company updated posters each time there is a revision or change to the posters for one full year The Manager also authorized the Interview and Hiring Kit and the Affordable Care Act Poster be added to the order The Manager requested to be invoiced for the additional items Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved This order shipped via UPS on 04/26/under tracking number 1Z0306XY [redacted] and was delivered on 05/04/and was signed for by the Manager Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department Personnel Concepts records show there was no communication received from the company until 07/18/when the complainant contacted the Customer Service Department to advise he would not be paying the bill, the representative advised the complainant of the return policy and offered a discount on the order, the complainant declined the discount The Accounts Receivable Team did make several attempts to contact the company to resolve the open balance but did not receive any response until the company was advised the account would be turned over to a collection agency The complainant called in and advised a complaint would be filed Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Response Summary: Full call recording review has been requested Full credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity This account has been permanently suppressed from all future contact

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Personnel Concepts sincerely regrets that the complainant had a negative experience; this company has been a valued customer of Personnel Concepts since October Personnel Concepts has performed a thorough review of all activity on this account, including call recording reviewIn regards to the initial requests to have the contact information changed on the account, it is Personnel Concepts standard practice and policy to update the company contact information upon requestPersonnel Concepts has request the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activityAll information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Personnel Concepts sincerely regrets this company had a negative experience. This company has been a valued customer of Personnel Concepts since 02/27/10, placing twelve orders with no previous complaints noted. Upon receipt of this complaint... Personnel Concepts immediately set the internal codes to remove this account from all future contact. In regards to the initial requests to have the company removed from all contact, it is Personnel Concepts standard practice and policy to cease contact upon request, and the actions described in this complaint are certainly outside of Personnel Concepts standards. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties. Initial Response Summary: Personnel Concepts performed a thorough review of all account activity. All information on file for the company has been submitted for suppression from all contact. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have satisfied my request to remove us from their calling list.