Personnel Concepts Limited

Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this account, including call recording review In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Per the complainant’s request, Personnel Concepts has submitted all on file for the company to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression Personnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activity All information on file for the company has been submitted for suppression from all contact

Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ Personnel Concepts sincerely regrets this company had a negative experience, Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since XX-XXXX, with six orders placedIn regards to the recent calls, Personnel Concepts received a mail order card for the purchase of the Texas and Federal Labor Law Poster with credit card information noted for paymentIt is Personnel Concepts standard practice to contact the company and confirm the order and payment information prior to shipmentPersonnel Concepts agents were attempting to reach the person whose name appeared on the order card as the person authorizing the purchaseUnfortunately, as the complainant advised, the agents were unable to reach this person; the agents were requested to call back at later timesOn 02/23/an attempt was made to contact the purchaser, the company representative that answered the phone advised the agent that there was a Revdex.com complaint filed and requested to be removed from all contactThe agent released the and the codes were set to remove this company from all future contact; please note that mail suppression takes six to eight weeks and faxes take up to thirty days due to campaigns already in process Response Summary: This account has been permanently suppressed from all future contact

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has issued full credit for the order in question under credit memo XXXXXXXX in the amount of $and would like to assure the complainant that the sales tactics describable are certainly outside of Personnel Concepts policiesPersonnel Concepts has requested the Quality Assurance team review all call recordings related to this order and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer servicePersonnel Concepts has confirmed that all information on file for the company has been removed from all future mail, phone calls, faxes and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts issued full credit for the order in questionPersonnel Concepts performed a thorough review of all account activityAll information on file for the company has been submitted for suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Personnel Concepts sincerely apologizes to the complainantUpon receipt of this complaint the Customer Service Manager was notified of the issues the complainant encounteredPersonnel Concepts standard policy is to remove a company from contact upon request, and the issues the complainant describes are certainly outside of this policyPersonnel Concepts has also requested the Quality Assurance team review each call, both inbound and outbound, and advise the appropriate management staff of any additional issues foundPersonnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-weeks, and fax suppression takes up to days due to campaigns already in processPersonnel Concepts appreciates the complainant bringing this issue to the attention of the management and assures this will be handled immediately Response Summary: The management staff has been advised of the issues for immediate handlingThis company has been permanently suppressed from all future contact, Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you very much, we really appreciate it

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Personnel Concepts sincerely regrets that the complainant had a negative experiencePersonnel Concepts has performed a thorough review of all activity on this accountPersonnel Concepts records show that an order card was received from the company for the purchase of the Washington and Federal Labor Law PosterAn agent from Personnel Concepts contacted the company to confirm the information as well as offer additional products to assist the company with their compliance needsThe agent spoke with the complainant who identified herself as the Executive Assistant and the authorized purchaserThe complainant approved to additionally purchase an OSHA Safety Poster and a Fair Labor Standard Act Poster and the HIPAA poster, with a subscription service that provides new posters each time there is a change to these guidelinesThe employee also added an Interviewing & Hiring Program, and an Affordable Care Act PosterThe employee requested to be invoiced for the remaining balance of $This order shipped on was delivered to the company on 12/15/via UPS under tracking number 1ZXXXXXXYXXXXXXXXXXPersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice which advises the company that if they are not completely satisfied with the products they may be returned within days, and requests the company contact the Customer Care Department at X-XXX-XXX-XXXX to arrange the returnPersonnel Concepts records show that on 01/23/the complainant called in to request to return the merchandiseThe agent that took the call explained the day policy and the offered the complainant a 25% discount to keep the order, the complainant agreed to this arrangementOn 01/17/another representative from Personnel Concepts called the company and spoke with the complainant, during this call the complainant agreed to purchase the Equal Employment Compliance Program with a one year subscription service and the Emergency Preparedness Poster Bundle, and again requested to be invoiced for the total of $On 01/19/Personnel Concepts received an email from a different employee of the company requesting to cancel this order as these items were already being address by the companyPersonnel Concepts responded to this email advising the products had already shipped and requested the employee contact Customer Care department to arrange the return of the productsOn 02/03/the employee did call in and the return was authorized under return number XXXXXXXX, unfortunately Personnel Concepts has no record of the products being received backIn an effort to successfully resolve this complaint Personnel Concepts has issued full credit for both orders under credit memos XXXXXXXX and XXXXXXXX and confirms this account now has a zero balance and has been removed from all collection activityPersonnel Concepts has confirmed that all information provided on file for this company, has now been removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional informationPersonnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary: Personnel Concepts performed a thorough review of all account activity, full credit has been issued for the both orders in the amount of $This company's information has been submitted for permanent suppression from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you to the Revdex.com for helping resolve this issue

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database, including the email address, the business address, the phone number or the complainant's namePersonnel Concepts would be happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, or the company name, or the company address, or an order numberThis information will be used solely to locate the account in questionThe complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at XXX-XXX-XXXXPersonnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirementsPersonnel Concepts has confirmed that all information that was provided by the complainant has now been removed from all future mail; please allow 6-weeks for mail suppressionPersonnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made Response Summary: Personnel Concepts requests the complainant to provide sufficient information to locate the account in the database All information that was provided has been permanently suppressed from all future contact Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi thereI find that hard to believe that you can not figure it outCapGrow Partners LLCI will not provide the address as I do not want to start receiving mail as wellYou call of our staff once a weekPlease remove [redacted] at [redacted] Please remove [redacted] at [redacted] Please remove [redacted] at [redacted] We will be escalating this problem if we receive further phone communications from your teamThanks Final Business Response / [redacted] (4000, 9, 2015/11/16) */ Personnel Concepts appreciates the complainant for providing the additional informationUpon receipt Personnel Concepts immediately added the additional phone numbers for permanent suppression from all contactIf there are any additional phone numbers or addresses that are associated with this company, please contact the customer service department at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2016/05/12) */ Per the complainants request, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept this response, as long as they adhere to their word

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12332136, and find that this resolution is satisfactory to me.Thank you very much! [redacted] ***

Personnel Concepts sincerely regrets that the complainant had a negative experience In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request Personnel Concepts has escalated this concern to the Marketing Manager for investigation Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be permanently removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression Personnel Concepts sincerely believes this will satisfy this issue for both parties Initial Response Summary:Personnel Concepts performed a thorough review of all account activity All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact

Initial Business Response / [redacted] (1000, 5, 2016/04/08) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently been suppressed from all future contact A thorough review of all call recordings, with notification of any issues to the appropriate management staff, has been requested

Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process Personnel Concepts records indicate that a mail order card was received from the company for the purchase of the North Carolina & Federal Labor Law PosterAn agent from Personnel Concepts contacted the business on 01/20/to confirm the information on the order card as well as discuss additional items to assist the company in meeting their compliance needsThe documentation on the account indicates the agent spoke with the Technician who identified herself as the authorized purchaser for the company, the Technician approved to upgrade the poster to a subscription service that would also include the OSHA Safety Poster and the Fair Labor Standards Act Poster and also ordered the Interview and Hiring Kit and Affordable Care Act Poster and would provide the business a new poster each time there is any change to the postingsOn 02/03/the Technician called into Personnel Concepts Customer Service Department and advised the complainant requested she call in to discuss this order, the representative reviewed the details of the order and requested to speak with the complainantThe complainant took the call and the representative reviewed the items included in the order and advised they were the core requirements for the company and advised that she would speak with her manager about offering a discount for this orderThe complainant agreed and advised that she had something else to take care of and put the Technician back on the phoneThe manager did approve a 30% discount which was offered to the Technician who advised she would need to present this to the complainant and advised she would call back the next dayNo further calls have been received regarding this offerIn an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order and has removed the company from all collection activity, and has canceled the subscription service included with this orderPersonnel Concepts has requested the Quality Assurance team review all call recordings to the company regarding this order and notify the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requestedFull credit has been issued for the order placed and the company has been removed from all collections activity Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Technician was falsely lead to believe that she was responding to the initial order placed by the OwnerThis was stated in the call backs! The bills sent did no include the 30% discountI, the Owner, informed the Technician that I did not want to pay for something I did not order on the initial form faxed inI wanted to return all posters, but the one I ordered and wanted to pay that priceSince PC has issued a credit and stopped communications, I am satisfiedMaybe in the future they fill what is ordered and allow business owners to call back if any further posters are neededThank you Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/03/02) */ Personnel Concepts sincerely regrets that this company had a negative experience; Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since August, As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts has requested the Quality AssurancePersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has been permanently suppressed from all future contactA thorough call recording review with escalation of the findings has been requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) this company had never made a purchase until and we will never make another purchaseThey tell you the poster cost and then ask you for your payment of or moreI expect for them to adhere to the no call and no mail as they have promised to do so

Personnel Concepts has set the internal codes to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process Personnel Concepts also requested this account be removed from all collection efforts Personnel Concepts records indicate the order in question was placed over the phone by the President of the company on 10/25/16, and was delivered under UPS tracking number [redacted] on 11/01/ Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return Personnel Concept records show the complainant called in on 10/26/and requested to speak with the supervisor, the representative that the complainant spoke with advised that the supervisor was on another call, the complainant advised she wanted to cancel the order and the representative advised the order had already shipped and advised the complainant to refuse the package The complainant again requested the supervisor, the representative attempted to transfer the call but the line went dead Personnel Concepts has requested the quality assurance team perform full call recording review and to notify the appropriate management of any issues found during these communications.Personnel Concepts issued full credit for this order under credit memo [redacted] , and Personnel Concepts confirms the account balance is zeroResponse Summary: Personnel Concepts has permanently removed this account from all future contact Personnel Concepts has issued credit for the order in question

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate their quick reply and resolution and look forward to receiving the creditHowever, I still believe their "advertising" to be misleading and threateningSee attached mailer that ironically came in today's mail to meIn very large print is says "suspension of coverage" and indicates that we must buy a new poster as it is mandatoryIt is extremely pushy of them and no where on the form does it say that the posters are available for free from the government (which they are)So, while I am satisfied with our particular complaint resolution, I still believe their deceitful and threatening mailings should be stopped so as to protect other small businesses and consumers from being defrauded I look forward to being dropped from their contact list Thank you Revdex.com for a speedy resolution

Initial Business Response / [redacted] (1000, 5, 2016/04/15) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Typical answerAs said in my initial report, I insist in a change of procedure on handling former clients so that others do not have to deal with the same issues many before me have had Final Consumer Response / [redacted] (2000, 11, 2016/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Change your ways or I will reopen this complaintI will be checking to ensure the complaints stop soon Final Business Response / [redacted] (4000, 9, 2016/04/20) */ Final Response: Personnel Concepts regrets the complainant did not accept the response providedPersonnel Concepts does take this complaint very seriouslyThe reason for the request for Quality Assurance call recording review is to find and notify the management of any issues found to assist in making any necessary changes to the procedures currently in place and to assist with locating any potential training opportunities for the representativePersonnel Concepts appreciates the complainant bringing this concern to the attention of managementAs advised in the initial response, Personnel Concepts confirms this account has permanently been removed from all future contact, and Personnel Concepts confirms the account balance is zero

Initial Business Response / [redacted] (1000, 5, 2016/05/12) */ This complaint was immediately escalated to the Accounts Receivable ManagerIn an effort to successfully resolve this complaint the open balance of $on this account was written off and the Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processThe account has been removed from all collection activity Review of the account details found that on 11/17/Personnel Concepts received a mail order card with check number for the purchase of the Illinois and Federal Labor Law PosterThen on 11/27/Personnel Concepts received a debit of $from the bank for the ck#as "Stop Payment"The complainant did place several calls to the Accounts Receivable Department and was advised of the reason for the open balance on the account, the complainant advised she would follow up with the bankThe complainant advised that she did not place the stop payment pm the check and that she confirmed with the bank, however the payment was not returned to Personnel ConceptsPersonnel Concepts Accounts Receivable team made attempts to resolve this issue with the customer's bank, however each time they were advised the bank would investigate and no resolution or payment was received Response Summary: Personnel Concepts confirms this account has a zero balance and has been removed from all collection activityThis account has been permanently removed from all contact

Initial Business Response / [redacted] (1000, 5, 2016/04/08) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested

Response: Personnel Concepts would sincerely like to assist the complainant with the concerns noted, however Personnel Concepts has done a thorough review of the company database and found no account matching the information provided by the complainant; the address, the phone number, the email address, and the complainant’s name were all checked with no matching account foundPersonnel Concepts requests the complainant to provide any information available to assist with locating this account, such as the order number, the account number, or the business phone number, or address Once received Personnel Concepts will strive to assist the complainant with these issuesSummary: Personnel Concepts has no account matching the information provided in this complaint

Personnel Concepts has requested the Quality Assurance Team perform full call recording review of the sales call and has requested the Sales Manager be immediately notified of any issues found Personnel Concepts records show that the complainant called in on 08/05/and advised the representative that took the call of the concerns and issues regarding this order, this has been escalated to the Customer Service Manager for full review of the call and immediate handling of these concerns internallyPersonnel Concepts sincerely apologizes to the complainant for the issues encountered Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process Response Summary: A thorough review of all activity related to this account has been performed and Personnel Concepts assures the complainant that the issues encountered have been dealt with internallyPersonnel Concepts confirms the account balance is zeroThis account has been permanently suppressed from all contact

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Response: Personnel Concepts sincerely apologizes to the complainantUpon receipt of this complaint the Sales Manager was notified of the issues the complainant encounteredPersonnel Concepts confirms the order for the order card received was immediately cancelled on 01/21/as requested and confirms the account has a zero balancePersonnel Concepts has also requested the Quality Assurance team review all calls placed to the company, and notify the appropriate management staff of any issues found as the description of the conversation the company had with the Personnel Concepts employee is certainly outside of Personnel Concepts policies and proceduresPersonnel Concepts assures the complainant that the threatening behavior described will not be toleratedPersonnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-weeks, and fax suppression takes up to days due to campaigns already in processPersonnel Concepts appreciates the complainant bringing this issue to the attention of the management and assures this will be handled immediately Response Summary: The management staff has been advised of the issues for immediate handlingThis company has been permanently suppressed from all future contact, Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do know that how one employee behaves does not mean that everyone in the company behaves the same wayI appreciate them jumping on the situation and assuring it will be handled thouroghlyThat employee did ruin my perception, but the response definately improved it