Personnel Concepts Limited

Initial Business Response / [redacted] (1000, 5, 2016/05/16) */ mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPer the additional request from the complainant requesting credit for the invoice in question, full credit was issued on 05/13/in the amount of $214.85, the company does not need to return any of the merchandiseIn regards to the portion of the complaint regarding requesting to receive the call recording for this sale, Personnel Concepts records the calls for internal use only, such as for training purposes, and does not release any recordings outside of the businessPersonnel Concepts has requested the Quality Assurance Team review this call, as well as the inbound calls received from the company and to immediately advise the Sales and Customer Service Managers of any issues found during this review Response Summary: Full credit has been issued for the order in questionThe Quality Assurance Team has been requested to review all recordings and escalate the findingsThis company has been permanently suppressed from all future contact Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe that this company is a fraud and should not be able to business in this country, periodthey have outright lied to me about a order they said I placed, which I didn'tafter several phone calls to them about the alleged purchasethere are hundreds complaints on the Revdex.com of this same thing happening with this company I do not accept this response or any response from a company that laughs at the thought of this happening(they are very aware of these complaints) [redacted] b&d bobcat and landscaping inc Final Consumer Response / [redacted] (4200, 11, 2016/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe that this company is a fraud and should not be able to business in this country, periodthey have outright lied to me about a order they said I placed, which I didn'tafter several phone calls to them about the alleged purchasethere are hundreds complaints on the Revdex.com of this same thing happening with this company I do not accept this response or any response from a company that laughs at the thought of this happening(they are very aware of these complaints) [redacted] b&d bobcat and landscaping inc Final Business Response / [redacted] (4000, 13, 2016/05/24) */ Please see the response noted 05/19/to the Revdex.com: Personnel Concepts sincerely regrets the complainant did not accept the initial response to this complaintPersonnel Concepts takes these complaints very seriously, and made a sincere effort to resolve the complaint by immediately issuing full credit for the order in question and permanently removing the company from all contact, as the complainant requestedAs also noted in the original response, Personnel Concepts has requested the Quality Assurance Team review this call, as well as the inbound calls received from the company and to immediately advise the Sales and Customer Service Managers of any issues found during this reviewPersonnel Concepts uses these recording reviews as tools to identify any issues as well as any training opportunities for the employees

In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $under credit memo [redacted] Personnel Concepts confirms this account has a zero balancePersonnel Concepts also approved refund of the payment received in the amount of $ In regards to the portion of the complaint that the advertisement made the company believe that they were required by law to buy the poster, Personnel Concepts prints on the mailer that the complainant mailed in; "individual posters are available for free from the government"Personnel Concepts records show that an order card was received from the company on 07/25/with check number for the purchase of the Indiana and Federal Labor Law Poster, on 08/09/a representative from Personnel Concepts contacted the company and spoke with the Financial Secretary who advised she was the authorized purchaser, the records indicate that the complainant authorized the representative to add the OSHA Safety Poster and the FLSA Poster with a subscription service that provides the company updated posters each time there is a revision or change to the posters for one full yearThe Secretary also authorized the purchase of the Affordable Care Act Poster and the National Labor Relations Act Poster be added to the orderThe Secretary requested to be invoiced for the additional itemsPersonnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involvedThis order shipped via UPS on 08/11/under tracking number 1Z0306XY [redacted] and UPS noted that the package was refused on 08/18/(the date of this response)Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care DepartmentPersonnel Concepts records show there was no communication received from the company regarding any concern about this orderPersonnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in processPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service; Personnel Concepts regrets the complainant did not see the value in the products ordered Response Summary: Full call recording review has been requestedFull credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero, and refund has been approved from the payment received with the mail order cardThis account has been permanently suppressed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ As the complainant requested, Personnel Concepts has also requested the Accounts Receivable team issue credit for the order in questionAs the complainant also requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts also requested this account be removed from all collection efforts Personnel Concepts records show that a mail order card was received from the company for the purchase of the Maryland and Federal Labor Law PosterA representative contacted the company on 12/11/and spoke with the complainantThe complainant confirmed the information on the order card and discussed the additional items with the agentThe complainant requested the agent call back and speak with the Human Resources Department for approval prior to processing the orderOn 12/16/an agent from Personnel Concepts was able to speak with the Human Resources Representative and did receive the approval to release the order, including the additional items that were previously discussed with the complainantThis order shipped on 12/22/and was delivered on 01/05/and was signed for by "Ross" at the companyPersonnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return Personnel Concept records show there was no contact from the company until 03/10/when the Accounts Receivable Department called and spoke with the complainant, the complainant requested a copy of the invoice be emailed to him, this was done immediatelyThen on 04/27/the Accounts Receivable agent again placed a call to the company and spoke with the Human Resources Representative who advised he did not receive the invoice, another copy of the invoice was sent to his email addressOn 05/02/the Human Resources Representative called in and advised he wanted to return the products, the Accounts Receivable agent advised of the day return policy, and this order was well beyond days, the Human Resource Representative requested to speak with a supervisor, the agent placed the call on hold and the line went deadLater on 05/02/the Administrative Assistant with the same name as the person that signed for the UPS delivery of the order called in to the Customer Care DepartmentThe Assistant requested to return the products and was again advised of the day policy, the Assistant was offered, and accepted a 25% discount, which was immediately deducted from the invoiceThe agent advised the Assistant per the documentation, the order was authorized by the person the complainant requested Personnel Concepts contact to approve the order during the initial contact on 12/11/ As stated in the initial portion of this response, this order has been fully credited and Personnel Concepts confirms the account balance is zero Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has permanently removed this account from all future contactPersonnel Concepts has issued credit for the order in questionThis account has permanently been removed from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The resolution proposed by Personnel Concepts is what we requested in the first place

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database, including the email address provided by the complainantPersonnel Concepts would be happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, the company name, or the company addressThis information will be used solely to locate the account in questionThe complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at XXX-XXX-XXXXPersonnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirementsPersonnel Concepts has confirmed that all information that was provided by the complainant has now been removed from all future mail, calls, faxes and email; please allow 6-weeks for mail suppression and up to days for fax suppression due to campaigns that are already in processPersonnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made Response Summary: Personnel Concepts requests the complainant to provide sufficient information to locate the account in the database All information that was provided has been permanently suppressed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/03/24) */ Per the complainants request Personnel Concepts has set the internal codes to permanently remove this company from all future calls, email, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts records indicate that a mail order card and check was received from the company for the purchase of the Minnesota and Federal Labor Law PosterUpon receipt of this complaint, Personnel Concepts cancelled the pending order and approved refund for the payment received Response Summary: Personnel Concepts has permanently removed this company from all future contactThe pending order has been cancelled and full refund for the payment received has been approved

Initial Business Response / [redacted] (1000, 5, 2016/04/18) */ Response: In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the open balance on the account. The company will not need to return the merchandise. Personnel Concepts confirms receipt of a mail... order card and check for the purchase of the Ohio & Federal Labor Law Poster. On 02/24/19 a representative from Personnel Concepts contacted the company and spoke with the Pastor, as the complainant states. The records indicate the Pastor confirmed the information on the order card and advised the representative the Church has four employees, offers health insurance, does not employ minors, and has one posting location. The Pastor additionally authorized the order to include the OSHA Safety Poster, the Fair Labor Standard Act Poster and the HIPAA Poster with a subscription service that would provide the company an updated poster each time there was a change for one full year. The Pastor also added the Interview and Hiring Kit and an Affordable Care Act Poster. Personnel Concepts clearly prints their 100% Satisfaction Guarantee on each invoice which advises the customer the they are not completely satisfied with the products they may be returned within 30 days less shipping and handling. Personnel Concepts has no record of any contact from the company prior to April 15, 2016, when both the complainant and the Pastor called in to the Customer Care Department. The representatives that received these calls advised the complainant and the Pastor of the return policy. Personnel Concepts has set the internal codes to permanently remove the Church from all calls, emails, faxes and mailers; please note mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process. Response Summary: Full credit has been issued for the open balance on this account. This account has been permanently suppressed from all contact. Personnel Concepts confirms the account balance is zero. Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you.

Initial Business Response / [redacted] (1000, 5, 2016/08/03) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has escalated this complaint to the Communications Team to ensure this complaint is handled immediately Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactThis concern has been escalated to the appropriate management staff for immediate review Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12379429, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ [redacted] sincerely apologizes to the complainant Upon receipt of this complaint, [redacted] set the internal codes to permanently remove this phone number from all contactIn regards to the initial requests to have the phone number removed from contact, it is [redacted] standard practice and policy to cease contact upon request, [redacted] has requested the Quality Assurance Team perform a review of all calls and escalate any issues found to the appropriate management staff for immediate handling Response Summary: This phone has been permanently suppressed from all future contactA full review of all call recordings has been requested with escalation of the findings to the management staff Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the account from all contact; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both inbound and outbound calls) and escalate the findings to the appropriate management staff for immediate handlingPersonnel Concepts standard practice and policy is to remove a company from contact upon request, Personnel Concepts will review all activity to ensure this policy is strictly enforced and this issue is not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer servicePersonnel Concepts regrets the complainant did not see the value in the products ordered Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findingsThis account has been permanently suppressed from all contact

Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ Personnel Concepts confirms that on 02/17/the complainant contacted the Accounts Receivable Department and requested the order and payment received via mail be cancelled and the credit card not be chargedThe order was immediately cancelled and no charge was placed on the credit card as requested Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks, and fax suppression takes up to thirty days due to campaigns already in progress Response Summary: Personnel Concepts confirms the order placed has been cancelled and no charge was placed on the credit card provided on the mail order cardThis company has permanently been suppressed from all contact

Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database, including the email address provided by the complainantPersonnel Concepts would be happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, the company name, or the company address that would appear on the accountThis information will be used solely to locate the account in questionThe complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at ###-###-####Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirementsPersonnel Concepts has confirmed that all information that was provided by the complainant to the Revdex.com has been removed from all future mail, calls, faxes and email; please allow 6-weeks for mail suppression and up to days for fax suppression due to campaigns that are already in processPersonnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made Response Summary: Personnel Concepts requests the complainant to provide sufficient information to locate the account in the database All information that was provided has been permanently suppressed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts confirms the account balance is zero Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeatedPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) So long as no one contacts me or any of my satellite offices in the future I am satisfiedPlease check your recordings back at least two years as that is how long this has been going onThank you Revdex.com Final Consumer Response / [redacted] (3000, 13, 2016/06/14) */ Personnel Concepts has begun calling us againI have asked to be on a "no call" list but they continue to call every telephone number they can get within my firm, including our satellite officesHow can I get them to stop the phone calls? Thank you kindly, H [redacted] Final Business Response / [redacted] (4000, 15, 2016/06/15) */ Personnel Concepts sincerely apologizes to the complainant, upon further investigation Personnel Concepts did locate additional addresses and phone numbers that appear to be associated with this companyEach of these addresses and phone numbers have now been permanently removed from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in processPersonnel Concepts requests the company contact the Customer Service Department at X-XXX-XXX-XXXX if there are any additional calls received to ensure the number dialed is added to the suppression list

Initial Business Response / [redacted] (1000, 5, 2016/06/23) */ As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue credit for the open balance on the account in the amount of $As the complainant also requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in processPersonnel Concepts also requested this account be removed from all collection efforts Personnel Concepts records show that a mail order card was received from the company for the purchase of the Texas and Federal Labor Law PosterA representative contacted the company on 02/20/and spoke with the manager, who advised he was the authorized purchaser for the companyThe manager confirmed the information on the order card and discussed the additional items with the agentThe manager authorized the representative to include the OSHA Safety Poster and, the FLSA Poster with a subscription service that would provide all updates to these posters for one full yearThe manager also added the Interview Kit and the Affordable Care Act poster to this orderThe manager requested to be invoiced for the additional items and provided the same email address as provided by the complainant to the Revdex.comThis order shipped on 02/20/and was delivered on 02/26/Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the returnPersonnel Concepts records show the complainant called in twice on 02/26/16, the first call was to question the additional items added to the order, the representative advised the complainant of the authorization received from the managerThe complainant called back and requested to cancel the order, but the representative advised the items had already shipped and requested the company refuse the delivery Personnel Concept records show the products have not been returned to dateThe records also indicate the Accounts Receivable Team has made several follow up calls to request the merchandise be returned, but has had no responseAs stated in the initial portion of this response, this order has been credited and Personnel Concepts confirms the account balance is zeroThe company will not need to return the products Response Summary: Personnel Concepts has issued credit for the order in question, and has removed the account from all collection activityThis account has permanently been removed from all contact Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: The account with personnel concepts has been cleared to zero, and they removed me from their company contact listThank you very much to Revdex.comI have reviewed the response made by the business in reference to complaint ID 12484644, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/03/09) */ Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processPersonnel Concepts records indicate that an agent from Personnel Concepts contacted the company on 01/30/The agent spoke with an employee with the company who identified herself as the Director and authorized purchaser for the companyThe Director agreed to purchase the Harassment and Discrimination Prevention Program, the Workplace Identity Theft Prevention Program and the I-Self-Audit KitThe Director requested the invoice be mailed to her attentionThis order shipped via UPS under tracking number 1Z0306XYXXXXXXXXXX and was delivered on 02/18/Personnel Concepts records also show that on 03/02/the Director called in to the Customer Service Department, but during the conversation the Director requested the representative call her backThe representative did as requested, but after several attempts was unable to get an answerThen on 03/04/the Director called back in and requested to return the merchandise, the agent advised of the return process which is clearly noted on each invoice, and advised of the 100% satisfaction guarantee, if a customer is not completely satisfied with the products they may be returned within for full credit minus the shipping and handlingThe return of the products was set upThen on 03/07/the complainant called in and advised the order was not authorizedThe representative advised the complainant of the documentation and advised the return had already been arranged with the DirectorIn an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order and confirms the account balance is zeroThere is no refund as there was no payment made for this order Personnel Concepts has requested the Quality Assurance team review all call recordings to and from this company regarding this order and notify the appropriate management staff of any issues found for immediate handlingPersonnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service Response Summary: This account has permanently suppressed from all future contactA thorough review of all call recordings with notification of any issues to the appropriate management staff has been requestedFull credit has been issued for the order in question

Response: Personnel Concepts sincerely regrets the complainant had a negative experience Personnel Concepts records show this company have been a valued customer since February, The records also show that on 02/01/a request was made to cancel the order Personnel Concepts received via mail for the purchase of the Texas and Federal Labor Law Poster The order was cancelled as requested.Personnel Concepts has request the Quality Assurance Team perform a thorough review of all call recording regarding this order and to escalate any issues found to the appropriate management staff.Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in processIf there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression Personnel Concepts sincerely believes this will satisfy this issue for both parties Response Summary: Personnel Concepts confirms the order received via mail has been cancelled A full quality assurance review has been requested All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contactTell us why here

Response: Personnel Concepts sincerely regrets the complainant had a negative experience Personnel Concepts records show that a mail order form for the purchase of the Iowa & Federal Labor Law Poster with check # in the amount of $was received from the company on 01/26/18; Personnel Concepts representatives attempted to contact the company and speak with the authorized purchaser for the company to confirm the information on the order card, as well as discuss the company demographics to determine what the compliance needs for the company are, which is standard operating procedure The records indicate the representatives were unable to gain contact, so the order was released on 02/23/ In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order The company does not need to return the products, a full refund has been approved for the payment received Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainantSummary: Full credit has been issued and refund has been approved for the order in question This company has been removed from all future contact

Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ Personnel Concepts records indicate that on 02/22/an agent from Personnel Concepts contacted the company and spoke with the Office Manager who identified themselves as the authorized purchaser for the companyThe Office Manager authorized the purchase of the OSHA Safety Poster, the Equal Employment Opportunity Anti Discrimination Poster and the HIPAA Poster and a subscription service for each poster which assures the business that Personnel Concepts will provide all updates and revisions to these posters for one full yearThe Office Manager requested the invoice be mailed to their attentionUpon receipt of this complaint Personnel Concepts issued full credit for this order under credit memo XXXXXXXX and confirms this account balance is zeroPersonnel Concepts has requested the Quality Assurance Team review all call recordings to this company and escalate the findings to the appropriate management staff for immediate handlingPer the complainant's request, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-weeks for mail suppression and days for fax suppression due to campaigns already in process Response Summary: Full credit has been issued for the order in questionThis company has permanently been suppressed from all future contactFull call recording review has been requested with escalation of the findings to the appropriate management staffPersonnel Concepts sincerely believes that these actions will successfully resolve this complaint to the satisfaction of both parties

Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ A Review of Personnel Concepts records found that on 02/19/the complainant spoke with a representative and advised that she had previously requested the order received via mail be cancelledThe representative immediately cancelled the order as requestedPersonnel Concepts has requested the Quality Assurance Team to review all calls made to this company and immediately escalate any issues found to the appropriate Sales Manager Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks, and fax suppression takes up to thirty days due to campaigns already in progress Response Summary: Personnel Concepts confirms the order in question has been cancelledThe Quality Assurance Team has been requested to review all calls placed to this company and escalate the findings to the appropriate management staffThis company has permanently been suppressed from all contact