Personnel Concepts Limited

Personnel Concepts sincerely regrets the company had a negative experience.  Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since 10/08/13, with five orders placed.  Personnel Concepts records also show that a mail order card with check...

#1994 was received from the company on 08/01/16 to purchase the renewal of the Vermont Compliance Service Subscription, the previous service was purchased on 06/30/15, the mail order card advised the company that their service expired on 06/15/16.  The calls the company has been receiving were from representatives attempting to confirm the information on the mail order card. In an effort to successfully resolve this complaint, Personnel Concepts has cancelled this order and confirms the account balance is zero, the refund for the payment received has been approved.  Personnel Concepts has set the internal codes to permanently remove this company from all future calls, e-mail, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Response Summary: Personnel Concepts has cancelled the order placed by the company via mail order card and confirms this account balance is zero.  This account has been permanently suppressed from all future contact.

Personnel Concepts sincerely regrets that the complainant had a negative experience.  In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has escalated this...

concern to the Marketing Manager for investigation.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be permanently removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2016/06/23) */
As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue credit for the open balance on the account in the amount of $229.24. As the complainant also requested, upon receipt of this complaint the...

internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts also requested this account be removed from all collection efforts.
Personnel Concepts records show that a mail order card was received from the company for the purchase of the Texas and Federal Labor Law Poster. A representative contacted the company on 02/20/16 and spoke with the manager, who advised he was the authorized purchaser for the company. The manager confirmed the information on the order card and discussed the additional items with the agent. The manager authorized the representative to include the OSHA Safety Poster and, the FLSA Poster with a subscription service that would provide all updates to these posters for one full year. The manager also added the Interview Kit and the Affordable Care Act poster to this order. The manager requested to be invoiced for the additional items and provided the same email address as provided by the complainant to the Revdex.com. This order shipped on 02/20/16 and was delivered on 02/26/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concepts records show the complainant called in twice on 02/26/16, the first call was to question the additional items added to the order, the representative advised the complainant of the authorization received from the manager. The complainant called back and requested to cancel the order, but the representative advised the items had already shipped and requested the company refuse the delivery.
Personnel Concept records show the products have not been returned to date. The records also indicate the Accounts Receivable Team has made several follow up calls to request the merchandise be returned, but has had no response. As stated in the initial portion of this response, this order has been credited and Personnel Concepts confirms the account balance is zero. The company will not need to return the products.
Response Summary: Personnel Concepts has issued credit for the order in question, and has removed the account from all collection activity. This account has permanently been removed from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/06) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account. In regards to the initial requests to have the company removed from all...

contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information on file for the company, has been removed from all future mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your valuable intervene.

Initial Business Response /* (1000, 5, 2015/06/18) */
Personnel Concepts sincerely regrets that the complainant had a negative experience; this company has been a valued customer of Personnel Concepts since August 2013. Personnel Concepts has performed a thorough review of all activity on this...

account. In regards to the request on June 9th, 2015 to be removed from contact, an agent from Personnel Concepts contacted the company on this date at 12:38 PM to discuss the renewal of the one year subscription service purchased on 08/14/14. The agent spoke with the complainant who is shown on the account as the authorized purchaser. The complainant advised the agent that the company is working with a local HR company for their compliance needs. The agent advised the complainant that Personnel Concepts had been providing these items for the company since 2013, the complainant requested a phone number to call back as she wanted to contact the HR company to confirm these items would be supplied, the agent provided the complainant the customer service number.. At 1:31 PM on the same date the complainant contacted the customer service department and requested to have the company removed from contact as she just confirmed the local HR company would provide the company with their compliance needs. The customer service agent immediately set the internal codes to remove the company from contact and advised the complainant of the timing needed to suppress the company. Personnel Concepts database shows there have been no further attempts from Personnel Concepts to call this company. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed all information on file for the company has been removed from all future mail, phone calls, and email as the customer service representative advised when the complainant called in; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional information. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity as documented in this response. This company's information has been submitted for permanent suppression from all contact.

Personnel Concepts records show that check number 136676 was received from the company with no order information.  The Accounts Receivable Team has been attempting to contact the company to inquire if they were attempting to place an order, or where the company wanted the funds assigned,...

however, Personnel Concepts was unable to gain any contact.Upon receipt of this complaint Personnel Concepts has requested the team to refund the company the $10.90 payment received.Personnel Concepts has set the internal codes to permanently remove this company from all contact, please note that mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process. Response Summary: Full refund for the payment received has been authorized.  This company has been permanently suppressed from all contact. Tell us why here...

Initial Business Response /* (1000, 5, 2016/07/18) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon...

request.
Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be permanently removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression.
Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2015/05/18) */
Personnel Concepts records indicate that a company representative contacted the Customer Care department this morning and spoke with the supervisor. The company representative requested to speak with the supervisor and was transferred. The...

company representative advised the supervisor that the company had received multiple calls and wanted to be removed from contact. The supervisor immediately set the internal codes to remove the company from all future contact. Upon receipt of this complaint a complete review of all calls made to this company was performed, Personnel Concepts was unable to locate any call recording where the company had previously requested to be removed from contact. Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with the labor law posting and notification requirements. Personnel Concepts regrets that this company does not see the value in the services offered by Personnel Concepts.
Response Summary: Personnel Concepts confirms that this company has been permanently removed from all contact, please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/14) */
Personnel Concepts records show a mail order card and check was received from the company for the purchase of the New York & Federal Labor Law Poster. On 10/28/15 an agent from Personnel Concepts contacted the company and spoke with the...

complainant to confirm the information on the order card as well as discuss the demographics to help with the discussion of additional compliance needs. Personnel concepts records indicate that during this conversation the complainant advised the company does not offer health insurance, so the HIPAA regulations were not included as part of this order. This order shipped on 12/28/15 under UPS tracking number 1Z0306XYXXXXXXXXXX and was delivered on 11/06/15. Then on 12/23/15 Personnel Concepts received an additional order card with check from the company for the purchase of the 2016 All-On-One HIPAA Poster. The agents from Personnel Concepts were requested to contact the complainant to confirm the demographics had changed and that the company did now offer health insurance. Upon receipt of this complaint, Personnel Concepts canceled the pending order and approved refund for the check received with the order card. Per the portion of the complaint regarding the communication from the agents during the call to the company, Personnel Concepts has requested the Quality Assurance Department perform a thorough review of all calls, both inbound and outbound, and escalate the findings to the appropriate management staff. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service and regrets the company does not see the value in the products purchased. Personnel Concepts has set the internal codes to have all information regarding this company suppressed from all mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.
Initial Response Summary: This account has been permanently suppressed from all contact. The pending order from the mail order card received has been cancelled and refund for the payment received for this order has been approved for refund.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
we just send another check out on 1/14/16 so we will be expecting 2 checks back. The reason these checks and order were sent it, isn't because we offer health insurance it was because we were told WE HAD TO HAVE THEM and were not in compliance. So we will be expecting 2 returned checks back, thank you

Initial Business Response /* (1000, 5, 2016/05/16) */
As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and...

fax suppression takes thirty days due to campaigns already in process. Per the additional request from the complainant requesting the invoice be "voided", Personnel Concepts requested the Accounts Receivable Manger remove this account from all collection activity and to issue credit for the open balance of $413.98, this request was immediately honored under credit memo XXXXXXXX.
Personnel Concepts records indicate the order in questions was placed over the phone on 01/18/16 and was delivered on 02/01/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling. Personnel Concepts has requested the Quality Assurance Team review all call recordings regarding this order and immediately notify the Sales Manager of any issues found during this review.
Personnel Concept Accounts Receivable Team made numerous attempts to contact the company for resolution of the open balance. On 04/21/16 one of the representatives was able to reach the complainant who advised he did not authorize the order. The representative attempted to explain the return policy but the complainant was not satisfied as no credit was issued. On 05/12/16 the complainant again spoke with a representative who escalated the concern to the Accounts Receivable Manager. As mentioned earlier in this response, upon receipt of this complaint full credit was issued and the complainant will not need to return the merchandise.
Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has permanently removed this account from all future contact. Personnel Concepts has issued full credit for the order in question and has removed the account from all collection activity. The Quality Assurance Team has been requested to review all call recordings and to report any issues found during this review.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Personnel Concepts sincerely regrets the company had a
negative experience.Personnel Concepts records show
that a representative from Personnel Concepts contacted the company on 08/22/16
and spoke with the complainant.  The
complainant questioned if Personnel Concepts was a branch of...

the California or
Federal Government, the representative advised that Personnel Concepts is a
compliance company.  The
complainant requested to speak with a manager and the call was transferred.  The complainant advised that this
complaint would be filed and requested to be removed from all contact.  The Manager assured the complainant
that the account would be removed from all contact.   Personnel Concepts confirms the
internal codes were set to permanently remove this company from all future
calls, email, faxes and mailers; please allow six to eight weeks for mail
suppression and thirty days for fax suppression due to campaigns already in
process.Personnel Concepts has
requested the quality assurance team perform a full review of all call
recordings placed to this company and to immediately notify the appropriate
manager of any issues found.
Response Summary: Personnel Concepts has permanently
suppressed this company from all future contact and a thorough review of all
call recordings has been requested through the Quality Assurance Team.

Initial Business Response /* (1000, 5, 2016/02/04) */
Response: Upon receipt of this complaint, [redacted] set the internal codes to permanently remove this company from all calls, emails, faxes, and mail; please note mail suppression takes 6-8 weeks and fax suppression takes up to 30days...

due to campaigns in process. In regards to the initial requests to have the company removed from contact, it is [redacted] standard practice and policy to cease contact upon request, [redacted] has requested the Quality Assurance Team perform a review of all calls and escalate any issues found to the appropriate management staff for immediate handling.
Response Summary: This account has been permanently suppressed from all future contact. A full review of all call recordings has been requested with escalation of the findings to the management staff.