Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2015/07/06) */
Personnel Concepts sincerely regrets that the complainant had a negative experience; this company has been a valued customer of Personnel Concepts since October 2013. Personnel Concepts has performed a thorough review of all activity on this...

account, including call recording review. In regards to the initial requests to have the contact information changed on the account, it is Personnel Concepts standard practice and policy to update the company contact information upon request. Personnel Concepts has request the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has been removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/03) */
Per the request noted by the complainant, Personnel Concepts has set the internal codes to remove this account from all future calls, emails, faxes and mailers; please note that fax suppression takes up to 30 days, and mail suppression takes up...

to 6 - 8 weeks due to campaigns already in process. Personnel Concepts records indicate the Personnel Concepts representatives were attempting to contact the person shown on the account as the authorized purchaser to advise that the California and Federal Labor Law Poster purchased in November 2014 was up for renewal and to advise that there has been changes to the federal and state notifications and postings. Personnel Concepts regrets that the complainant does not see the value in the products and solutions offered.
Initial Response Summary:
Personnel Concepts has removed this company from all future contact, as advised please allow 6 - 8 weeks for mail suppression and up to 30 days for fax suppression.

Personnel Concepts sincerely regrets the complainant had a negative experience, the records show that this company has been a valued customer of Personnel Concepts since 2014, with five orders placed and no previous complaints noted.In an effort t to successfully resolve this complaint, Personnel...

Concepts has entered full credit for balance in question under credit memo 61256483; the company does not need to return any of the merchandise in question.   Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity.   Personnel Concepts records indicate that Personnel Concepts received a mail order card with check for the purchase of the Florida Compliance Service Subscription then on 05/11/17 a representative from Personnel Concepts contacted the company and spoke with the Office Manager who advised she was the authorized purchaser for the company.  The records show that the Office Manager authorized the representative to and the OSHA Compliance Poster Subscription Service, the Federal FLSA Poster Subscription and the EEO Subscription Service. The Operations Manager provided her email address and requested the invoice be sent there.     Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved.  This order shipped via UPS under tracking number 1Z0306XY[redacted]5 and was delivered on 05/18/17. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department.  Personnel Concepts records show there was no communication received from the company.   As previously stated; Personnel Concepts has issued full credit for the open balance on the account.  The company will not need to return any of the merchandise in question.  Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process.  Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.Response Summary: Full call recording review has been requested.  Full credit has been issued for the open balance.  Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity.  This account has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/08/05) */
As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue credit for the balance on this account. As the complainant also requested, Personnel Concepts set the internal codes to permanently remove this...

account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts has also requested this account be removed from all collection efforts.
Personnel Concepts records indicate the order in question was placed over the phone by the complainant on 2/22/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concept records show there was no contact from the company regarding this order. Personnel Concepts Accounts Receivable Department made several attempts to contact the company to resolve the balance. The records indicate that on two occasions the Accounts Receivable representative spoke with the complaint and on each call the complainant refused to discuss the invoice and terminated the call. As stated in the initial portion of this response, upon receipt of this complaint Personnel Concepts issued full credit for the balance on the account, and Personnel Concepts confirms the account balance is zero.
Response Summary: Personnel Concepts has permanently removed this account from all future contact and from all collection activity. Personnel Concepts has issued credit for the open balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12332136, and find that this resolution is satisfactory to me.Thank you very much! [redacted]

Initial Business Response /* (1000, 5, 2016/06/29) */
Upon receipt of this complain t, Personnel Concepts immediately confirmed the receipt of a mail order card form the company for the purchase of the Michigan and Federal Labor Law Poster. As the complainant requested this order was cancelled on...

06/28/16, Personnel Concepts has requested the Quality Assurance Team review the recording of the call placed to the company on this date and to immediately notify the appropriate management staff of any issues found during this review. Personnel Concepts confirms no charges were placed to the credit card provided and that this account has a zero balance. Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.
Response Summary: Personnel Concepts confirms the mail order received was cancelled on the date the complainant made the request and confirms that no charges were placed on the credit card provided with the mail order card received. This company has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept it, as my immediate complaint was handled, however, I still strongly believe this company needs to be investigated for its operational procedures, which I strongly believe again, borders on unlawful conduct, and would welcome either a Congressional or an IG investigation, if not at least, a Revdex.com. Thank you however Revdex.com for taking care of this problem. I strongly encourage anyone else reading these complaints to start posting on facebook, twitter, Instagram, etc. to warn others.

Initial Business Response /* (1000, 5, 2016/02/23) */
A Review of Personnel Concepts records found that on 02/19/16 the complainant spoke with a representative and advised that she had previously requested the order received via mail be cancelled. The representative immediately cancelled the order...

as requested. Personnel Concepts has requested the Quality Assurance Team to review all calls made to this company and immediately escalate any issues found to the appropriate Sales Manager.
Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks, and fax suppression takes up to thirty days due to campaigns already in progress.
Response Summary: Personnel Concepts confirms the order in question has been cancelled. The Quality Assurance Team has been requested to review all calls placed to this company and escalate the findings to the appropriate management staff. This company has permanently been suppressed from all contact.

Initial Business Response /* (1000, 5, 2015/10/26) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have...

the company removed from contact, it is Personnel Concepts standard practice to cease contact upon request. It is Personnel Concepts policy that all representatives of the company identify themselves as calling from Personnel Concepts (an independent company that is in no way related to the government). Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has been removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
NO MORE PHONE CALLS!!!
Thank You.
Final Consumer Response /* (2000, 10, 2015/10/28) */

Response: Personnel Concepts sincerely regrets that the complainant had a negative experience.  In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has...

escalated this concern to the Marketing Manager for investigation.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.    Initial Response Summary: Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12379429, and find that this resolution is satisfactory to me.

Response:  Personnel Concepts would sincerely like to assist the complainant with the concerns noted, however Personnel Concepts has done a thorough review of the company database and found no account matching the information provided by the complainant; the address, the phone number, the email...

address, and the complainant’s name were all checked with no matching account found. Personnel Concepts requests the complainant to provide any information available to assist with locating this account, such as the order number, the account number, or the business phone number, or address.  Once received Personnel Concepts will strive to assist the complainant with these issues. Summary: Personnel Concepts has no account matching the information provided in this complaint.

Initial Business Response /* (1000, 5, 2016/02/01) */
Personnel Concepts sincerely regrets the complainant had a negative experience. This complaint has been escalated to the Customer Service Supervisor who removed the phone number from the account it was previously assigned to. Personnel...

Concepts received a mail order card from a company and this phone number appears to have been written on the order card prior to being mailed in to Personnel Concepts. This could have been error on the company's documentation, or may have been misread by Personnel Concepts order card scanner. Personnel Concepts regrets any frustration this has caused the complainant.
Personnel Concept confirms this phone number has been permanently removed from contact.
Response Summary: Personnel Concepts has permanently removed this phone number from all future calls and apologizes to the complainant for the inconvenience this has caused.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My number has not been removed. I rec'd another call on yesterday at 12:22pm. I was also told that my number was being removed and that was a lie. Please just stop calling.
Final Business Response /* (4000, 9, 2016/02/04) */
Final Response: Personnel Concepts regrets that the complainant received the additional call while Personnel Concepts was in process of reviewing the complaint and removing the complainant's phone number from all contact. Review of Personnel Concepts database shows there have been no additional attempts to this phone number since the response noted on 02/01/16. Personnel Concepts confirms this phone number has been permanently removed from all future contact.

Initial Business Response /* (1000, 5, 2016/02/17) */
Personnel Concepts confirms receipt of a mail order card from this company for the purchase of the South Carolina and Federal Labor Law Poster. Personnel records indicate a representative from Personnel Concepts contacted the company on...

02/12/16 to confirm the information on the order card, as well as to discuss any additional compliance needs the company may have. The representative spoke with the Administrator of the company who identified herself as the authorized purchaser for the company. The Administrator agreed to upgrade the poster to a subscription service that would provide all updates to this poster for one full year and also includes the OSHA Safety Poster and the FLSA Compliance Poster. The Administrator also authorized the purchase of an Interview Kit and the Affordable Care Act Poster. Personnel Concepts has requested the Quality Assurance Team fully review this call to confirm this information is correct, and has requested that if any issues are found during this review to immediately escalate the issues to the appropriate Sales Manager.
Personnel Concepts has approved full credit for this order under credit memo # XXXXXXXX, and confirms this account balance is now zero. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks, and fax suppression up to thirty days due to campaigns already in process.
Response Summary: Full credit was issued for the order in question. This company has permanently been suppressed from all contact. The Quality Assurance Team has been requested to perform a call recording review and escalate the findings to the appropriate management staff.

Initial Business Response /* (1000, 5, 2016/01/14) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the account from all contact; please allow 6-8 weeks for mail...

suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both inbound and outbound calls) and escalate the findings to the appropriate management staff for immediate handling. Personnel Concepts standard practice and policy is to remove a company from contact upon request, Personnel Concepts will review all activity to ensure this policy is strictly enforced and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findings. This account has been permanently suppressed from all contact.

Initial Business Response /* (1000, 5, 2016/05/24) */
Personnel Concepts records indicate the an email was received from the complainant on 05/20/16 advising that the order placed on 05/19/16 was not authorized, as the person named on the invoice was not an authorized purchaser for the company. ...

This was immediately escalated to the Customer Service Supervisor who approved full credit for the order in question. The credit was issued under credit memo XXXXXXXX in the amount of $943.52. An email response was sent to the complainant apologizing for the inconvenience. The email further advised the complainant that the internal codes were set on the account to permanently remove the account from contact, and advised the complainant that suppression takes 8-10 weeks for mailers to cease; this is due to campaigns already in process.
Personnel Concepts records indicate that on 05/12/16 an agent from Personnel Concepts contacted the company and spoke with the complainant, the agent advised of notification requirements that are available that were not part of the order placed on 03/29/16. The complainant requested the agent send the details of these products for her review prior to placing an order. On 05/19/16 another agent placed a follow up call and spoke with an employee who identified herself as a manager and authorized purchaser for the company. This manager approved the order and requested the invoice be emailed to the complainant. Personnel Concepts has requested the Quality Assurance Team review this call and escalate the findings to the appropriate sales manager. Personnel Concepts regrets the company had a negative experience.
Response Summary: Full credit was issued for the order in question. Call recording review has been requested for all calls related to this order. This account has been permanently suppressed from all future contact
Initial Consumer Rebuttal /* (3000, 7, 2016/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know why this people insist the order was authorized. The only people to authorize any purchases about this is ME AND THE OWNER. I NEVER AUTHORIZED ANYTHING NOR THE OWNER NOR THE MANAGER OF THE FLOOR THAT DAY. They called three different numbers and talked to three different person. They called the employee two times to say something the owner never said. I don't know why they just don't own up to how shady they do business. The only call I got was from a very very rude agent who was trying to sell me something else and I said no. How can they say any of us approved an order we already purchased from them and the worse is they even doubled the order. Talk about RIDICULOUS! It's just so FRAUDULENT! These kinda businesses needs to be shut down and investigated and sued.. a class action lawsuit so they learn their lesson not to mess with people like that. Own up to your fraudulent ways instead of making up stories to justify your ridiculousness. I'm not an isolated case. Yelp and Revdex.com reviews about this company all say the same thing: YOU GUYS ARE A SCAM!!!!!
Final Business Response /* (4000, 9, 2016/05/25) */
Personnel Concepts regrets the complainant did not accept the initial response. Personnel Concepts has done as the complainant requested in the "desired resolution section of this complaint", and also issued full credit for the order in question. Personnel Concepts also requested call recording review by the Quality Assurance Team, this review has now been completed and the findings were sent to the appropriate management staff for immediate handling with the agents in question.
Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service; Personnel Concepts sincerely regrets that the complainant had a negative experience, and will use the findings of this investigation as training and process development to ensure the issues encountered are not repeated.

Initial Business Response /* (1000, 5, 2015/05/14) */
Upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the company from all future contact. In regards to the sales calls the customer mentioned, Personnel Concepts has escalated this concern to the...

Quality Assurance Team requesting call recording review for each attempt made to this company. Personnel Concepts has strict policies regarding the sales process and will not tolerate any dishonesty. Personnel Concepts sales agents are trained to review the company's demographics with the authorized purchaser and assist the company in meeting their compliance needs. The findings of this review will be forwarded to the sales agent's managers for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting and notification requirements. Personnel Concepts has confirmed that all information on file for this company has now been removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression. If there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional information. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Company's information has been submitted for permanent suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
No further contact from the company is desired.
Final Consumer Response /* (2000, 18, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have one billing address and one physical address, both of which Personnel Concepts clearly HAS and HAD on file for our company as they have used BOTH addresses in the past to mail our original purchase as well as additional material sent to our billing address. Again, we desire NO further contact from Personnel Concepts as we DO NOT plan on continuing business with them. We do not feel we should have to call to confirm our addresses and or phone numbers. None of which have changed from the time our initial transaction took place. We will continue to report issues as they arise.
Final Business Response /* (4000, 16, 2015/09/17) */
Final Response: Upon receipt of this additional information from the complainant Personnel Concepts performed another review of this account. The address provided on this updated complaint is not the same address that was originally provided by the complainant, nor was this new address in the Personnel Concepts database. In the original response Personnel Concepts requested the complainant to advise if there were any additional addresses or phone numbers; Personnel Concepts has no record of being notified of this additional address. This address has now been added to the suppression list for all contact. The mail the complainant is receiving is probably mail order cards offering Personnel Concepts products, as Personnel Concepts had no way of knowing this address was associated with this company there was no previous suppression of this address. As stated in the original response; if there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12464322, and find that this resolution is satisfactory to me. I sincerely that Revdex.com for your work in helping me resolve this matter. I would also like to thank Peronnel Concepts for their understanding. I will take this experience and learn from it. Thank you. - [redacted]

Initial Business Response /* (1000, 5, 2016/01/15) */
Personnel Concepts regrets the company had a negative experience, Personnel Concept records show this company has been a valued customer of Personnel Concepts since 12/2010.
Upon receipt of this complaint, Personnel Concepts issued full credit...

for the order in question and approved the refund of the payment received with the order card. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes, and mail; please note mail suppression takes 6-8 weeks and fax suppression takes up to 30days due to campaigns in process. Personnel Concepts has requested the Quality Assurance Team perform a review of all calls and escalate any issues found to the appropriate management staff for immediate handling.
Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within 30 days and advises the company to contact the Customer Care department to arrange the return. Personnel Concepts has no record of any attempt from the company to advise they were in anyway unsatisfied and regrets the customer does not see the value in the products offered.
Response Summary: Full credit has been issued for the order in question and refund for the payment received has been approved. This company has been permanently suppressed from all future contact. A full review of all call recordings has been requested with escalation of the findings to the management staff.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove all information provided by the complainant from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already...

in process.  Personnel Concepts obtains mailing lists from several well respected mail house sources.Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service, and sincerely apologizes to the complainant for any inconvenience this issue has caused.  Personnel Concepts is consistently testing new verbiage on the mailers, and regrets the mailer received by the complainant did not meet the consumers’ expectations.  This complaint was escalated to the Marketing Department for review.Response Summary:  All information provided has been permanently suppressed from all future contact. This concern has been escalated to the appropriate management staff for immediate review.

Initial Business Response /* (1000, 5, 2015/12/21) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the account from all contact; please allow 6-8 weeks for mail...

suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both inbound and outbound calls) and escalate the findings to the appropriate management staff for immediate handling. Personnel Concepts standard practice and policy is to remove a company from contact upon request, Personnel Concepts will review all activity to ensure this policy is strictly enforced and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. Personnel Concepts regrets the complainant did not see the value in the products ordered.
Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findings. This account has been permanently suppressed from all contact.