Personnel Concepts Limited

Response:  Personnel Concepts sincerely regrets this customer had a negative experience.  Personnel Concepts has requested the Quality Assurance team to perform full call recording review of all activity related to this order, and to escalate the findings to the appropriate management...

staff.  A review of the activity and documentation on this account shows that the order in question was placed on 01/17/18 when Personnel Concepts received a mail order form for the purchase of the [redacted] & Federal Labor Law Poster; a representative contacted the company and spoke with the an employee who identified himself as the authorized purchaser.  The records indicate the employee authorized the representative to upgrade the order to the [redacted] Employer Notification Subscription Service, which includes the State and Federal Poster as well as the FLSA Compliance Poster and the OSHA Safety Poster.  The employee also added the IRCA and NLRA Posters.  Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, less shipping and handling,  and requests the company contact the Customer Care Department at [redacted] to arrange the return.  Personnel Concepts records show that another employee from the company called in on 01/26/18 and advised she wanted to return the merchandise, the representative that took the call set up to have the products returned.  In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order, and approved refund for the initial payment received.   Personnel Concepts confirms the account balance is zero.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question, and refund has been approved.  This company has been removed from all future contact.

Initial Business Response /* (1000, 5, 2016/08/03) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has escalated this complaint to the Communications Team to ensure this complaint is handled immediately.
Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. This concern has been escalated to the appropriate management staff for immediate review.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/10) */
Per the request of the complainant Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts sincerely regrets the company had a negative experience, Personnel Concepts records show this company has been a valued customer of Personnel Concepts since 04/2010. Personnel Concepts has requested the Quality Assurance team review all calls, both inbound and outbound, and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. Personnel Concepts confirms this account has a zero.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If we are removed from their call list we are satisfied. We will give the 6 to 8 week time frame to complete. Thank you.

Initial Business Response /* (1000, 5, 2016/06/22) */
Upon receipt of this complaint Personnel Concepts confirmed the order in question was released by the representative that the complainant spoke with on 06/21/16, and confirms that no additional items were added to this order prior to it being...

released. This order shipped on 06/21/16 under UPS tracking number 1Z0306XYXXXXXXXXXX. Due to the issues described by the complainant, Personnel Concepts has issued full credit for this order and has approved expedited refund for the payment received.
Per the complainants request the internal codes were set to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.
Response Summary: Personnel Concepts confirms the order in question was released as the complainant requested. This company has permanently been suppressed from all future contact. Full credit and refund has been approved for the order in questions.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/07/27) */
Personnel Concepts records show that a mail order card was received from the company on 06/20/16 with check number 4812 for the purchase of the 2016 Texas Labor Law Poster. Personnel Concepts representatives attempted to contact the company to...

confirm the information on the mail order card; however the representatives were unable to speak with anyone with authority to discuss. This order shipped on 07/18/16 via UPS and was delivered on 07/22/16. The check that was received with the order was payment in full and the account has a zero balance. Personnel Concepts records show that the only other order placed by this company was from 04/09/15 when Personnel Concepts received a mail order card and check for the purchase of the 2015 Texas Labor Law Poster. This order was also paid in full with the check that was received with the order card. Personnel Concepts has no record of sending this company any invoice as both purchases were paid in full.
Upon receipt of this complaint, Personnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and up to thirty days for fax suppression due to campaigns already in process.
Response Summary: Personnel Concepts has performed a thorough account review and documented the findings in this response. Personnel Concepts has permanently removed this account from all future contact.

Response: Personnel Concepts sincerely regrets the complainant had a negative experience.  Personnel Concepts records show this company have been a valued customer since February, 2014.  The records also show that on 02/01/18 a request was made to cancel the order Personnel Concepts...

received via mail for the purchase of the Texas and Federal Labor Law Poster.  The order was cancelled as requested.Personnel Concepts has request the Quality Assurance Team perform a thorough review of all call recording regarding this order and to escalate any issues found to the appropriate management staff.Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression.  Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Response Summary: Personnel Concepts confirms the order received via mail has been cancelled.  A full quality assurance review has been requested.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact. Tell us why here...

Initial Business Response /* (1000, 5, 2016/02/04) */
Response: Personnel Concepts regrets the company had a negative experience. Personnel Concepts issued full credit for the order in question under credit memo # XXXXXXXX and has approved full refund of the payment received via credit card for...

$30.50. Personnel Concepts records only show that the credit card payment processed in the amount of $30.50, the $52.34 the complainant advised appears to be the initial hold that was placed on the card. If the complainant's bank is advising the charge was more than the $30.50 Personnel Concepts would need to see proof of the additional charge in order to issue additional refund. In regards to the issues noted regarding the sales calls received, Personnel Concepts has requested the Quality Assurance Team perform a review of all calls (outbound and inbound) and escalate any issues found to the Sales Manager for immediate handling. Personnel Concepts goal is to help businesses ensure that they in 100% full compliance with the labor law posting requirements, as well as maintain world class customer service.
Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes, and mail; please note mail suppression takes 6-8 weeks and fax suppression takes up to 30days due to campaigns in process.
Response Summary: Full credit has been issued for the order in question and refund for the payment received has been approved. This company has been permanently suppressed from all future contact. A full review of all call recordings has been requested with escalation of the findings to the management staff.

Initial Business Response /* (1000, 5, 2016/03/09) */
Personnel Concepts sincerely apologizes to the complainant. It is Personnel Concepts standard policy to only accept permission to charge a credit card from the person whose name appears on the card. This incident was immediately escalated to...

the Personnel Concepts representative's manager for immediate handling to ensure this issue is not repeated.
Personnel Concepts records show that an email was received from the complainant on 03/08/16 advising of this issue, the Customer Service agent that received the email immediately issued full credit for the order and refund processed to the credit card provided. The agent also set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process.
Response Summary: The internal codes have been set to permanently remove this company from all future contact. Full credit has been issued for the order in question and full refund was completed to the credit card. Personnel Concepts offers sincere apologies to the complainant for this issue.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the quick response from Personnel Concepts and the return of my money. I do see and additional charge in my card in the amount of $38.90, which I am assuming is for the original order I placed.

Initial Business Response /* (1000, 5, 2015/08/19) */
Per the request noted by the complainant, Personnel Concepts has fully credited the order placed on 06/01/15 in the amount of $272.34, and has approved refund to the company for the orders placed on 02/11/15 and 04/16/15 for a total refund of...

$188.80 (both of these orders were initiated by the company mailing in an order card requesting to purchase). Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may return them within 30 days and requests the company to contact the Customer Care Department to arrange the return. A thorough review of all Personnel Concepts records was performed and no attempt was found that the company contacted Personnel Concepts to advise they were dissatisfied. Personnel Concepts also advises companies on the mail order cards that the company sent in that Personnel Concepts intention is to help employers "protect your company from government fines for labor law posting violations". The mailer goes on to say that included with this product is "a $17,000 'We Pay the Fine' Reimbursement Guarantee" that transfers the burden of posting compliance and potential fines to our firm. Finally, to help employers with their decision to purchase from Personnel Concepts, the mailer informs that, "If you are not completely satisfied with our products, return them within 30 days" for a full refund. The mailer also states that "individual posters are available for free from the government". Personnel Concepts regrets that the complainant does not see the value in the products received. Personnel Concepts has permanently removed this company from all mailers, phone calls, faxes and emails; please allow 6-8 weeks for mailer suppression and 30 days for fax suppression due to campaigns already in process.
Initial Response Summary
Full credit has been issued for the open order placed on 06/01/15. Refund has been approved for the orders placed on 02/11/15 and 04/16/15. This company has permanently been suppressed from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Personnel Concepts appreciates the complainant providing the company information, this was very helpful in locating the account.
In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $280.89. Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity.
Personnel Concepts records on 11/18/15 a representative from Personnel Concepts contacted the company and spoke with the Manager who advised he was the authorized purchaser for the company. The Manager authorized the representative to place an order for three Anti-Discrimination Posters and three HIPAA Information Posters, the Manager requested to be invoiced for this order. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. This order shipped via UPS under tracking number 1Z0306XY0391742627 and was delivered on 11/25/15. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department. Personnel Concepts records show there was no communication received from the company until this complaint was received. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process.
Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity. This account has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2015/12/03) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the account from all contact; please allow 6-8 weeks for mail...

suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts confirms the receipt of the mail order card with credit card information from the company on 11/26/15. Personnel Concepts standard practice is to contact the company to confirm the company and payment information on the order card, unfortunately this order remained on hold as the representatives were unable to make contact with the complainant. Personnel Concepts cancelled this order confirms that no charge was placed on the company's credit card. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Initial Response Summary: The pending order from the order card received has been canceled. This account has been permanently suppressed from all contact.

Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove all information provided by the complainant from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already...

in process.  Personnel Concepts obtains mailing lists from several well respected mail house sources, and it appears that an invalid list was received.  Personnel Concepts has escalated this complaint to the Communications Team to ensure this complaint is handled immediately.Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service, and sincerely apologizes to the complainant for any inconvenience this issue has caused.  Response Summary:  All information provided has been permanently suppressed from all future contact. This concern has been escalated to the appropriate management staff for immediate review.

Initial Business Response /* (1000, 5, 2015/11/25) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account. In regards to the initial requests to have the company removed from...

contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2016/04/20) */
Response: Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax...

suppression due to campaigns already in process. Personnel Concepts has issued full credit for the order in question under credit memo XXXXXXXX and has approved refund for the payment received from the company and confirms the account balance is zero. Personnel Concepts has no record of receiving any of the products back as of the date of this response.
Personnel Concepts requested the Quality Assurance team review all call recordings related to this order and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated. The Sales Manager has covered this with the representative that spoke with the Secretary of the Church. Personnel Concepts sincerely apologizes to the Church, and assures this issue will not be repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A quality assurance review of the call recording of this call, with notification of any issues to the appropriate management staff has been completed and the issue has been covered with the representative. Full credit has been issued and refund approved.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The church board accepts this response and appreciates the speediness and efficiency in this matter. In regards to the product, it was refused at the post office and the secretary does not know what became of it from there and hopes your product returns to the company. Thank you North Street Baptist Church.

Initial Business Response /* (1000, 5, 2016/05/13) */
Response: Upon receipt of this complaint, Personnel Concepts has issued full credit for the orders in question under credit memos #XXXXXXXX and #XXXXXXXX; the company will not need to return any of the merchandise in dispute.
Personnel...

Concepts documentation shows that two mail order cards were received from the company for the purchase of the Louisiana and Federal Labor Law Poster, both order cards were signed by the complainant. On 12/09/15 an agent from Personnel concepts contacted the company to confirm the information on the order cards. The records indicate that the agent spoke with the complainant who confirmed the information and advised the office has fewer than fifty employees, offers health insurance, has one posting location, and has no employees that only read Spanish. The agent reviewed some additional compliance requirements the company would need; the complainant advised he wanted to do some research prior to placing the order. Personnel Concepts waited one week for the complainant to respond then resumed efforts to contact the company for a decision. The orders were automatically released by the system on 01/04/16 due to the time sensitive information on the postings. Personnel Concepts has requested the Quality Assurance Team review these calls and to notify the Sales Manager of any issues found. Personnel Concepts clearly prints their 100% Satisfaction Guarantee on each invoice which advises the customer the they are not completely satisfied with the products they may be returned within 30 days less shipping and handling. Personnel Concepts Account Receivable Team made several attempts to contact the company regarding the open balance, Personnel Concepts has no record of any contact from the company prior to February 23, 2016, when complainant contacted the Accounts Receivable Department and advised he did not authorize the orders to be shipped. The representative that received this call advised the complainant of the return policy.
As previously stated in this response, full credit has been issued for these orders and the company will not need to return any of the merchandise. Personnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process.
Response Summary: Full credit has been issued for the orders in question. The Quality Assurance Team has been requested to review all calls in regards to these orders. Personnel Concepts has set the internal codes to permanently remove this account from all future contact.

Initial Business Response /* (1000, 5, 2015/12/16) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account. In regards to the initial requests to have the company removed from...

contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. Per the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $234.24 under credit memo 6[redacted]0. Personnel Concepts confirms this account has a zero balance. Personnel Concepts also approved refund of the payment received in...

the amount of $10.90.
In regards to the portion of the complaint that the advertisement made the company believe that they were required by law to buy the poster, Personnel Concepts prints on the mailer that the complainant mailed in; "individual posters are available for free from the government". Personnel Concepts records show that an order card was received from the company on 07/25/16 with check number 1149 for the purchase of the Indiana and Federal Labor Law Poster, on 08/09/16 a representative from Personnel Concepts contacted the company and spoke with the Financial Secretary who advised she was the authorized purchaser, the records indicate that the complainant authorized the representative to add the OSHA Safety Poster and the FLSA Poster with a subscription service that provides the company updated posters each time there is a revision or change to the posters for one full year. The Secretary also authorized the purchase of the Affordable Care Act Poster and the National Labor Relations Act Poster be added to the order. The Secretary requested to be invoiced for the additional items. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. This order shipped via UPS on 08/11/16 under tracking number 1Z0306XY[redacted]8 and UPS noted that the package was refused on 08/18/16 (the date of this response). Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department. Personnel Concepts records show there was no communication received from the company regarding any concern about this order. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service; Personnel Concepts regrets the complainant did not see the value in the products ordered.
Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero, and refund has been approved from the payment received with the mail order card. This account has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/05/27) */
Personnel Concepts sincerely apologizes to the complainant for the issues encountered. This complaint was immediately escalated to the Personnel Concepts Customer Service Manager, and a thorough review of all activity was completed. The issues...

found were covered with the representatives that spoke with the complainant, and have been incorporated into the future employee training to ensure these actions are not repeated. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process.
Response Summary: Personnel Concepts sincerely apologizes to the complainant. The issues found have been covered by the Customer Service Manager to ensure these actions are not repeated. This company has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did you cancel the invoice #XXXXXXXXXX for $457.64?
Final Business Response /* (4000, 9, 2016/06/01) */
Final Response: Personnel Concepts entered full credit for this order on 05/26/16 in the amount of $457.64 under credit memo XXXXXXXX. Personnel Concepts again apologizes to the complainant for not including this information in the original response. Personnel Concepts confirms this account has a zero balance, and the internal codes have been set to permanently remove this company from all future contact.
Final Consumer Response /* (2000, 11, 2016/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/17) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account. Personnel Concepts records show that an order card was received from the...

company for the purchase of the Washington and Federal Labor Law Poster. An agent from Personnel Concepts contacted the company to confirm the information as well as offer additional products to assist the company with their compliance needs. The agent spoke with the complainant who identified herself as the Executive Assistant and the authorized purchaser. The complainant approved to additionally purchase an OSHA Safety Poster and a Fair Labor Standard Act Poster and the HIPAA poster, with a subscription service that provides new posters each time there is a change to these guidelines. The employee also added an Interviewing & Hiring Program, and an Affordable Care Act Poster. The employee requested to be invoiced for the remaining balance of $239.19. This order shipped on was delivered to the company on 12/15/14 via UPS under tracking number 1ZXXXXXXYXXXXXXXXXX. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice which advises the company that if they are not completely satisfied with the products they may be returned within 30 days, and requests the company contact the Customer Care Department at X-XXX-XXX-XXXX to arrange the return. Personnel Concepts records show that on 01/23/15 the complainant called in to request to return the merchandise. The agent that took the call explained the 30 day policy and the offered the complainant a 25% discount to keep the order, the complainant agreed to this arrangement. On 01/17/15 another representative from Personnel Concepts called the company and spoke with the complainant, during this call the complainant agreed to purchase the Equal Employment Compliance Program with a one year subscription service and the Emergency Preparedness Poster Bundle, and again requested to be invoiced for the total of $392.18. On 01/19/15 Personnel Concepts received an email from a different employee of the company requesting to cancel this order as these items were already being address by the company. Personnel Concepts responded to this email advising the products had already shipped and requested the employee contact Customer Care department to arrange the return of the products. On 02/03/15 the employee did call in and the return was authorized under return number XXXXXXXX, unfortunately Personnel Concepts has no record of the products being received back. In an effort to successfully resolve this complaint Personnel Concepts has issued full credit for both orders under credit memos XXXXXXXX and XXXXXXXX and confirms this account now has a zero balance and has been removed from all collection activity. Personnel Concepts has confirmed that all information provided on file for this company, has now been removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional information. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity, full credit has been issued for the both orders in the amount of $570.09. This company's information has been submitted for permanent suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to the Revdex.com for helping resolve this issue.

Initial Business Response /* (1000, 5, 2016/03/07) */
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. ...

Personnel Concepts records indicate that a mail order card was received from the company for the purchase of the South Carolina & Federal Labor Law Poster. An agent from Personnel Concepts contacted the business on 01/22/16 to confirm the information on the order card as well as discuss additional items to assist the company in meeting their compliance needs. The documentation on the account indicates the agent spoke with the complainant who identified himself as the owner and authorized purchaser for the company, the complainant advised the agent that the company had zero employees, the agent advised that the company was not required to post the poster that was ordered and advised the complainant of the alternate merchandise that would assist the company with meeting the compliance requirements. Personnel Concepts records also indicate that the complainant spoke with the Accounts Receivable department on 03/04/16 and advised he did not authorize this merchandise and has not received the merchandise. In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order and has requested the refund for the payment received be expedited. Personnel Concepts has requested the Quality Assurance team review all call recordings to the company regarding this order and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested. Full credit has been issued for the order placed and the request has been sent for the refund to be expedited.