Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2016/03/15) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested
Initial Consumer Rebuttal /* (2000, 7, 2016/03/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So long as no one contacts me or any of my satellite offices in the future I am satisfied. Please check your recordings back at least two years as that is how long this has been going on. Thank you Revdex.com.
Final Consumer Response /* (3000, 13, 2016/06/14) */
Personnel Concepts has begun calling us again. I have asked to be on a "no call" list but they continue to call every telephone number they can get within my firm, including our satellite offices. How can I get them to stop the phone calls? Thank you kindly,
H [redacted]
Final Business Response /* (4000, 15, 2016/06/15) */
Personnel Concepts sincerely apologizes to the complainant, upon further investigation Personnel Concepts did locate additional addresses and phone numbers that appear to be associated with this company. Each of these addresses and phone numbers have now been permanently removed from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process. Personnel Concepts requests the company contact the Customer Service Department at X-XXX-XXX-XXXX if there are any additional calls received to ensure the number dialed is added to the suppression list.

Initial Business Response /* (1000, 5, 2016/07/19) */
Upon receipt of this complaint, Personnel Concepts immediately requested all information provided by the complainant be permanently suppressed from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression...

and thirty days for fax suppression due to campaigns already in process. If there are any other addresses or phone numbers associated with this company, please contact the Customer Care Department at X-XXX-XXX-XXXX to have the codes set to remove the additional information from contact as well.
Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. Personnel Concepts regrets the complainant did not see the value in the products offered.
Response Summary: All information provided by the complainant has been permanently removed from all future contact, and Personnel Concepts has requested the complainant contact the Customer Care Department if there are any additional addresses or phone numbers associated with this company.

(The consumer indicated he/she ACCEPTED the response from the business.)
It appears that the company is examining an internal problem with the failure to receive my 3 letters. Also, it has removed my office from their contact list. Plus while they may have spoke with the same employee about the return of the merchandise at my expense, my letters (which were "lost" in their company) clearly requested Personnel Concepts to provide me with instructions to return the merchandise to them at their expense.This may explain why they did not respond to my requests and correct this situation.

Initial Business Response /* (1000, 5, 2016/03/29) */
Personnel Concepts sincerely regrets the complainant had a negative experience. Personnel Concepts records show that this company has been a valued customer of Personnel Concepts since February, 2012. Upon receipt of this complaint...

notification was sent to the Sales Manager to notify them of the issues described by the complainant. A request was also sent to the Quality Assurance team requesting all calls be reviewed and all findings be forwarded to the appropriate management staff for immediate handling.
Per the request of the complainant, Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.
Response Summary: Personnel Concepts management was immediately notified of the issues described by the complainant for immediate handling. The company has been permanently suppressed from all future contact. Full call recording review has been requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for removing us from your contact list.

Initial Business Response /* (1000, 5, 2016/01/21) */
Personnel Concepts sincerely regrets the complainant had a negative experience, Personnel Concepts records show that this company has been a valued customer of Personnel Concepts since 01/2010. Upon receipt of this complaint Personnel Concepts...

immediately set the internal codes to remove the account from all contact; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings in and escalate the findings to the appropriate management staff for immediate handling. As the complainant requested, Personnel Concepts has issued full credit for the order placed on 10/06/15 in the amount of $266.94 under credit memo XXXXXXXX and approved refund in full. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findings. This account has been permanently suppressed from all contact. Full credit and refund has been issued for the order in question.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/22) */
Personnel Concepts sincerely regrets the complainant had a negative experience. Upon receipt of this complaint notification was sent to the Sales Manager as well as the Customer Service Manager to notify them of the issues described by the...

complainant. A request was also sent to the Quality Assurance team requesting all calls, inbound and outbound, be reviewed and all findings be forwarded to the appropriate management staff for immediate handling.
Per the request of the complainant, Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.
Response Summary: The management was immediately notified of the issues described by the complainant for immediate handling. The company has been permanently suppressed from all future contact. Full call recording review has been requested.

Initial Business Response /* (1000, 5, 2016/02/29) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.

Initial Business Response /* (1000, 5, 2015/07/28) */
Personnel Concepts sincerely regrets that the complainant had a negative experience; this company has been a valued customer of Personnel Concepts since March 2010. Personnel Concepts has performed a thorough review of all activity on this...

account, including call recording review. In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to immediately set the internal codes to ensure the company is not contact again. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has been removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2015/10/12) */
Personnel Concepts sincerely regrets the complainant had a negative experience. Personnel Concepts records show that this company has been a valued customer since 03/28/2011 with a total of five orders placed with no previous concerns. Upon...

receipt of this complaint, Personnel Concepts immediately issued full credit for the open balance on the account in the amount of $250.54 and removed the account from all collection activity. Personnel Concepts records show that on 06/18/15 an agent from Personnel Concepts contacted the company and spoke with the complainant, who identified herself as the Executive Director and authorized purchaser for the company. The agent discussed the demographics of the company and offered some products that would assist the company in meeting their compliance needs. The complainant agreed to purchase Equal Employment Opportunity Poster with a one year subscription service that assures the company that Personnel Concepts will provide any updates to the poster for one full year. The complainant also agreed to purchase the Global Harmonizing System Training Program and the Pregnancy Discrimination Prevention Program. The complainant requested to be invoiced for this purchase. This order shipped on 06/18/15 and was delivered on 06/24/15. Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within 30 days and advises the company to contact the Customer Care department to arrange the return. Personnel Concepts has no record of any attempt from the company to advise they were in anyway unsatisfied. Personnel Concepts' records do show numerous attempts by the Accounts Receivable department to contact the company regarding this invoice, and on 08/31/15 the complainant called in to advise the merchandise had been returned. Personnel Concepts has no record of receiving the merchandise back so the Accounts Receivable representative advised proof of return would be required, the complainant advised she would have the person that took the posters back to call in with the proof of return. To date there has been no further contact from the company. In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the order in the amount of $250.54 under credit memo XXXXXXXX. Personnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes up to 6-8 weeks and fax suppression takes up to 30 days due to campaigns already in process.
Response Summary: Full credit has been issued for the order in question and the company has been removed from all collection activity. This account has permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/03/24) */
Per the complainants request Personnel Concepts has set the internal codes to permanently remove this company from all future calls, email, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts records indicate that a mail order card and check was received from the company for the purchase of the Minnesota and Federal Labor Law Poster. Upon receipt of this complaint, Personnel Concepts cancelled the pending order and approved refund for the payment received.
Response Summary: Personnel Concepts has permanently removed this company from all future contact. The pending order has been cancelled and full refund for the payment received has been approved.

Initial Business Response /* (1000, 5, 2016/06/10) */
In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for this order on in the amount of $229.94 under credit memo XXXXXXXX; the company does not need to return any of the merchandise in question. ...

Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the appropriate Sales or Customer Service Manager for handling with the representatives involved. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process.
Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero. This account has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm very happy with the response from Personnel Concepts. I appreciate this being taken care of in a timely manner.

Upon receipt of this complaint Personnel Concepts immediately set the internal codes to permanently remove this account from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and 30 days for fax suppression due to campaigns already in progress. ...

Personnel Concepts requests the complainant notify Personnel Concepts Customer Care Department at ###-###-#### if there are any additional addresses or phone numbers associated with the company so the additional information can also be permanently removed from contact.  Personnel Concepts confirms the balance of this account is zero. Personnel Concepts has requested full call recording review with notification to the appropriate management staff of any issues found.   Response Summary: This account has been permanently suppressed from all future contact.  Personnel Concepts confirms the account balance is zero.

Initial Business Response /* (1000, 5, 2015/11/11) */
Unfortunately, Personnel Concepts was unable to investigate this complaint as none of the information provided by the complainant to the Revdex.com matches any information in Personnel Concepts database, including the email address,...

the business address, the phone number or the complainant's name. Personnel Concepts would be happy to assist the complainant and review all communication with the company if the complainant would provide the phone number being dialed, or the company name, or the company address, or an order number. This information will be used solely to locate the account in question. The complainant can provide this information to Personnel Concepts via this complaint, or by contacting the customer service department at XXX-XXX-XXXX. Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements. Personnel Concepts has confirmed that all information that was provided by the complainant has now been removed from all future mail; please allow 6-8 weeks for mail suppression. Personnel Concepts looks forward to receiving the additional information and assures the complainant a prompt resolution will be made.
Response Summary:
Personnel Concepts requests the complainant to provide sufficient information to locate the account in the database.
All information that was provided has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi there. I find that hard to believe that you can not figure it out. CapGrow Partners LLC. I will not provide the address as I do not want to start receiving mail as well. You call 3 of our staff once a week. Please remove [redacted] at [redacted] Please remove [redacted] at [redacted] Please remove [redacted] at [redacted] We will be escalating this problem if we receive further phone communications from your team. Thanks.
Final Business Response /* (4000, 9, 2015/11/16) */
Personnel Concepts appreciates the complainant for providing the additional information. Upon receipt Personnel Concepts immediately added the additional phone numbers for permanent suppression from all contact. If there are any additional phone numbers or addresses that are associated with this company, please contact the customer service department at XXX-XXX-XXXX.

As the complainant requested, Personnel Concepts has requested the Accounts Receivable team issue credit for the order in question.  As the complainant also requested, Personnel Concepts set the internal codes to permanently remove this account from all future mail, faxes, emails and calls;...

please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process.  Personnel Concepts records indicate the order in question was placed over the phone by the complainant on 8/30/16.   Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return.  Personnel Concept records show there was no contact from the company regarding this order prior to receipt of this complaint.  Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and immediately escalate the findings to the Manager for handling with the representatives involved.   As stated in the initial portion of this response, upon receipt of this complaint Personnel Concepts issued full credit for the balance on the account, and Personnel Concepts confirms the account balance is zero.   Response Summary: Personnel Concepts has permanently removed this account from all future contact.  Personnel Concepts has issued credit for the order in question.

Personnel Concepts sincerely regrets that the complainant had a negative experience.  In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has escalated this...

concern to the Marketing Manager for investigation.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.   Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2016/02/10) */
Per the request of the complainant Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts records show this company requested to be removed from all calls on 01/19/16 and a thorough search of the data base showed no additional attempts to the phone number on the account, which matches the phone number provided by the complainant. Personnel Concepts has requested the Quality Assurance team review all calls, both inbound and outbound, and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts requests the complainant contact the Customer Care Department at X-XXX-XXX-XXXX if there are any additional addresses or phone numbers associated with this complaint so the additional information can also be permanently removed from all contact.
Response Summary: This account has permanently suppressed from all future contact. Personnel Concepts confirms this account has a zero.

Initial Business Response /* (1000, 5, 2016/04/18) */
Response: In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the open balance on the account. The company will not need to return the merchandise. Personnel Concepts confirms receipt of a mail...

order card and check for the purchase of the Ohio & Federal Labor Law Poster. On 02/24/19 a representative from Personnel Concepts contacted the company and spoke with the Pastor, as the complainant states. The records indicate the Pastor confirmed the information on the order card and advised the representative the Church has four employees, offers health insurance, does not employ minors, and has one posting location. The Pastor additionally authorized the order to include the OSHA Safety Poster, the Fair Labor Standard Act Poster and the HIPAA Poster with a subscription service that would provide the company an updated poster each time there was a change for one full year. The Pastor also added the Interview and Hiring Kit and an Affordable Care Act Poster. Personnel Concepts clearly prints their 100% Satisfaction Guarantee on each invoice which advises the customer the they are not completely satisfied with the products they may be returned within 30 days less shipping and handling. Personnel Concepts has no record of any contact from the company prior to April 15, 2016, when both the complainant and the Pastor called in to the Customer Care Department. The representatives that received these calls advised the complainant and the Pastor of the return policy.
Personnel Concepts has set the internal codes to permanently remove the Church from all calls, emails, faxes and mailers; please note mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process.
Response Summary: Full credit has been issued for the open balance on this account. This account has been permanently suppressed from all contact. Personnel Concepts confirms the account balance is zero.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12334193, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2016/04/22) */
Personnel Concepts sincerely regrets that this company had a negative experience. Personnel Concepts has issued full credit for order in question, and approved refund of the payment received with the order card from the company. Personnel...

Concepts confirms the account balance is zero. The complainant does not need to return any of the merchandise received.
Upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. This complaint was immediately escalated to the Customer Service Manager for handling with the representative that received the inbound call, and has requested the Quality Assurance team review all inbound and outbound calls, with notification to the Sales and Customer Service Managers of any issues found. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: Full credit has been issued for the order in question, with refund of the payment received. This account has been permanently suppressed from all future contact. A thorough call recording review with escalation of the findings has been requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the prompt resolution. We are happy with this out come.
Regards

Personnel Concepts sincerely regrets that the complainant had a negative experience.  Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since 11/04/11, with seven order placed. Personnel Concepts records show that an order card with check number...

62267 was received from the company on 08/17/16 for the purchase of the renewal of the company’s Texas Employer Notification Subscription service, which provides the company all updates whenever there is a change or revision to the original poster for one full year.  Personnel Concepts representatives were attempting to contact the complainant to confirm the information on the order card.  On 09/07/16 (the date of this complaint) a representative spoke with the complainant and confirmed the information and released the order, as the complainant requested.  Upon receipt of this complaint full credit was issued for the order in question under credit memo [redacted], dated 09/07/16, the company does not need to return the merchandise when it is received.  Personnel Concepts confirms the balance on this account is zero.   Personnel Concepts approved full refund of the payment received. As the complainant requested, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.   Initial Response Summary: Full credit has been issued for the order in question.  This company has been permanently suppressed from all future contact.