Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2016/05/12) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/12) */
Personnel Concepts sincerely apologizes to the complainant. Upon receipt of this complaint the Customer Service Manager was notified of the issues the complainant encountered. Personnel Concepts standard policy is to remove a company from...

contact upon request, and the issues the complainant describes are certainly outside of this policy. Personnel Concepts has also requested the Quality Assurance team review each call, both inbound and outbound, and advise the appropriate management staff of any additional issues found. Personnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-8 weeks, and fax suppression takes up to 30 days due to campaigns already in process. Personnel Concepts appreciates the complainant bringing this issue to the attention of the management and assures this will be handled immediately.
Response Summary: The management staff has been advised of the issues for immediate handling. This company has been permanently suppressed from all future contact,
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much, we really appreciate it.

Initial Business Response /* (1000, 5, 2015/10/13) */
[redacted] sincerely regrets that the complainant had a negative experience. [redacted] has performed a thorough review of all activity on this account, including call recording review. Per the complainants request [redacted]...

[redacted] immediately set the internal codes to permanently remove this account from all future contact including: calls, emails, faxes and mailers; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact [redacted] customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. [redacted] sincerely believes this will satisfy this issue for both parties. [redacted]' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.
Initial Response Summary:
[redacted] performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2015/11/10) */
Personnel Concepts sincerely apologizes to the complainant. Upon receipt of this complaint a thorough investigation was completed. Personnel Concepts confirms receipt of the request from the complainant to opt out from the mailing list. ...

Personnel Concepts Customer Service Department did respond with a request for additional information, such as the company name, company address etc. The complainant provided the information requested and again requested to be removed as soon as possible. In error the Customer Service Department responded that an order had been shipped, and the complainant again responded that there was no order placed and was only requesting to be removed from all contact. The Customer Service Department sent another response sincerely apologizing and advised the complainant that no order was placed and the agent intended to inform the complainant to please allow 8-10 weeks for mailers to cease (this is due to campaigns already in process). The last message also advised that if the complainant had any questions to please contact the Customer Service Department at X-XXX-XXX-XXXX. Personnel Concepts confirms that there have been no orders placed with the information provided by the complainant and regrets any inconvenience this caused the complainant.
Response Summary: Personnel Concepts has thoroughly investigated this complaint and apologizes to the complainant for any inconvenience caused by this error. Personnel Concepts confirms that all information provided by the complainant has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business. However, I would suggest to them that they not troll for addresses to send out their order forms to. Their order forms are clearly designed to make people think they'll be out of compliance with a law if they don't order the forms (which are freely available from the government). I can only assume they found my address in the Board of Psychology's list of public addresses, which is an inappropriate use of these addresses.

Response:   Personnel Concepts sincerely apologizes to the complainant for the issues encountered.  Personnel Concepts records show that the complainant contacted the Customer Service Department via the chat portal on 09/19/16 to discuss an issue with the contacts received on that...

date.  The representative escalated this concern to the Supervisor as the issues noted by the complainant are definitely outside of Personnel Concepts standard policies and procedures.  The supervisor immediately set the internal codes to immediately remove this company from all future contact, and the representative advised the complainant the mail suppression would take eight to ten weeks due to campaigns that are already in process, and contact from the other channels would stop within 24-48 hours.   Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  The Customer Service Representative confirmed with the complainant that the pending order had been cancelled and apologized to the complainant for any inconvenience caused by these issues.Initial Response Summary:Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for permanent suppression from all contact.

Response: Personnel Concepts sincerely regrets the loss of this company as a customer, Personnel Concepts records show that this company has been a valued customer since 04/11/14 with seven orders placed and no concerns previously noted.As the complainant requested, Personnel Concepts immediately...

set the internal codes to permanently remove this account from all future calls, emails, faxes and mailers; please note that mail suppression will take six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process.Personnel Concepts records indicate the complainant contacted the Customer Service Department today, September 20,2016, and arranged to return the merchandise in question.  Upon receipt of this complaint, Personnel Concepts has issued full credit for this order under credit memo [redacted].  The company will not need to return any of the merchandise.  Personnel Concepts confirms the account balance is zero.Response Summary: Company permanently removed from all future contact.  Full credit has been issued for the order in questions and the company does not need to return the merchandise.

Personnel Concepts has no record of receiving the merchandise back, upon receipt of this complaint a request was sent to the Accounts Receivable team issue full credit for the open balance on this account.   Personnel Concepts has set the internal codes to permanently remove this account...

from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process.  Personnel Concepts also requested this account be removed from all collection efforts.  Personnel Concepts records indicate the order in question was placed over the phone by the complainant on 03/08/16, and was delivered under UPS tracking number 1Z0306XY[redacted]3 ON 03/15/16.  Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return.  Personnel Concept records show the complainant called in to the Accounts Receivable Department on 06/16/16 and advised he would return the merchandise, the representative that the complainant spoke with explained that the order was past 30 days but the complaint insisted he would return the products the next day.  Personnel Concepts Accounts Receivable Department made several additional attempts to contact the company to resolve the balance but no further contact was made.As stated in the initial portion of this response, upon receipt of this complaint Personnel Concepts issued full credit for the balance on the account, and Personnel Concepts confirms the account balance is zero. Response Summary: Personnel Concepts has permanently removed this account from all future contact, and from all collection activity.  Personnel Concepts has issued credit for the open balance.

Personnel Concepts has been in business for 27 years and Personnel Concepts goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements while providing world class customer service to U.S. small businesses. Personnel Concepts confirms receipt of a mail...

order card on 01/28/17 for the purchase of the 2017 All-On-One Space Saver Illinois and Federal Labor Law Poster which was paid with check #3098 in the amount of $10.90.  It is standard policy for a representative of Personnel Concepts to contact the company and discuss the demographics of the company to ensure that all posting and notification requirements are in place.  The conversations described by the complainant are certainly not in alignment with these policies.  Personnel Concepts has requested the quality assurance team perform full call recording review of all calls placed to this company and to immediately escalate the findings to the appropriate management staff.   In an effort to successfully resolve this complaint, Personnel Concepts has issued credit for the $10.90 payment received with the original mail order, and has requested the refund be expedited.  All information provided by the complainant has been submitted for permanent deletion from all future mailing, email, fax and phone lists.  This will ensure that the complainant is permanently removed from further solicitations from our company.   Please note that mail suppression takes 6-8 weeks and fax suppression takes up to 30 days due to campaigns already in process.  Personnel Concepts sincerely hopes these actions will successfully resolve this complaint to the satisfaction of the complainant.  Again, Personnel Concepts sincerely apologizes for any inconvenience Response Summary: Full credit has been issued for the order in question and full refund of the payment received has been expedited.  Full call recording review has been requested with escalation to the appropriate management staff.  This company has been permanently removed from all future contact.

Initial Business Response /* (1000, 5, 2015/09/30) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint full credit was issued for the order in question under credit memo; XXXXXXXX, issued 09/29/15, in the amount of $266.89. Personnel...

Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both outbound and inbound) and escalate the findings to the appropriate management staff for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. As requested by the complainant, all information on file for this company has been suppressed from all mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.
Initial Response Summary: full credit issued for outstanding balance. Request was made for full quality assurance review of all call recordings, with escalation of all findings. Company permanently suppressed from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that this case has been handled. I do not want any further contact with this company and I have been assured that this is the case.
Final Consumer Response /* (3000, 12, 2015/10/16) */
This company is sending us unsolicited mail and offers.
I have complained about this company before. They have mailed us letters and packages containing materials we did not request and then expect us to pay for it. After my last complaint to the Revdex.com, its was resolved that Personnel Concepts should suppress any further communication with the address 5090 State Route 14 Dundee, NY XXXXX. Yet we are still receiving mail from them. We do not wish to receive any more communication with this company, addressed to any person, at [redacted] XXXXX.
Please, no more contact! This is our second request!
Final Business Response /* (4000, 14, 2015/10/19) */
Final Response: Per the initial response noted by Personnel Concepts, mail suppression takes up to 6-8 weeks due to campaigns that were already in process as of the date of the response, Personnel Concepts sincerely apologizes if the company received additional mailers. Please allow the remaining 3-5 weeks for the mailers to completely cease. Personnel Concepts confirms all information on file for this company has been permanently coded for suppression from all contact.

Initial Business Response /* (1000, 5, 2016/07/15) */
Response: In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for the order in question under credit memo #XXXXXXXX. The company will not need to return the merchandise. Personnel Concepts has also...

removed this account from all collection activity and confirms the account has a zero balance.
Personnel Concepts records indicate Personnel Concepts received a mail order card from the company for the purchase of the Florida & Federal Labor Law Poster, on 06/20/16 a representative from Personnel Concepts contacted the company and spoke with complainant who identified himself as the Owner and authorized purchaser for the company. The records indicate the complainant advised he had zero employees on payroll and had no intention of hiring, the representative advised the complainant that he would not need the poster originally ordered due to having no employees and discussed the Family Owned Business Kit, the OSHA Safety Poster and the Equal Employment Opportunity Poster with a subscription service that would provide the company all updates each time there was a change for one full year, the complainant agreed to purchase these items and requested to be invoiced for the order total of $191.85. This order shipped on 06/20/16 via UPS under tracking number 1Z0306XYXXXXXXXXXX and was delivered on 06/27/16. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return. Personnel Concepts has no record of receiving any notification from the complainant that he was in anyway dissatisfied. Personnel Concepts has requested the Quality Assurance Team perform a thorough review of all call recordings, with immediate notification to the appropriate management staff of any issues found.
Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process.
Response Summary: Full credit has been issued full credit for the order in question; this account has been removed from all collection activity.
This account has been permanently suppressed from all contact. Personnel Concepts confirms the account balance is zero.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Personnel Concepts sincerely regrets the complainant had a negative experience.  This complaint was immediately escalated to the Customer Service Supervisor.  The review of the activity on the account shows that the order in question was placed on 08/08/17, in the amount of $659.89. ...

The records show that this order shipped via UPS on 08/08/17 under tracking number 1[redacted]1.  Upon receipt of this complaint the tracking was investigated and UPS shows the package was delivered to the company on 08/14/17, but UPS shows that the package was left at the front door, so no signature was obtained.  Personnel Concepts has issued full credit for this order, and has removed this account from all collection activity.  Personnel Concepts apologizes to the complainant for any inconvenience this has caused.   Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question.  This company has been removed from all future contact.

Initial Business Response /* (1000, 5, 2016/07/20) */
Personnel Concepts records show that a call was received from the owner of the company on 07/18/16, the owner requested to know what had changed on his postings since the companies last purchase. The representative advised the owner that the...

records indicate the last purchase from the company was from 2014 and that there had been changes to the OSHA Guidelines, the Workman's Compensation Notice and the North Carolina Minimum Wage Panel. The owner questioned why the state did not sell these, the representative advised that the items are available through the state, but the state does not provide the updates, the business would need to do the research to ensure the requirements are kept up to date. The representative advised the owner that Personnel Concepts provides the posters, but also provides the service that ensures all revisions and or changes to the posters would be provided to the company for one full year at no additional charge, and offers the fine guarantee that assures the company Personnel Concepts pays the fines up to $17,000 if the company is found to be out of compliance. The owner advised the representative that he would be filing a complainant and requested to be removed from all future contact. As the owner requested, the representative immediately set the internal codes to permanently remove the company from all future calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to mailers already in process.
In regards to the request for a refund, Personnel Concepts records confirm there was one order placed on 08/08/14. Personnel Concepts prints the 100% Satisfaction Guarantee on each invoice which advises the company if they are not completely satisfied with the products they may be returned within 30 days. Personnel Concepts has no previous notification from the company that they were in any way dissatisfied with the products, so would be unable to provide a refund for this order.
Response Summary: Personnel Concepts has performed a thorough review of the account activity and has documented the findings in this response. Personnel Concepts confirms this company has been permanently removed from all future contact.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I love how they twist the truth. I guess that's why I'm the only one that has submitted a complaint?? I never would have asked for a return of money due to the fact of my original complaint. Do the right thing and refund my money.
Final Business Response /* (4000, 9, 2016/07/28) */
In an effort to successfully resolve this complaint, [redacted] has issued credit for the order placed on 08/08/14 under credit memo #XXXXXXXX in the amount of 111.90, and has requested a refund check be expedited to the company.
[redacted] confirms this company has been permanently removed from all future contact.
Final Consumer Response /* (2000, 11, 2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.

Initial Business Response /* (1000, 5, 2016/04/08) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Personnel Concepts regrets the complainant did not accept the initial response.  Personnel Concepts mail campaigns are scheduled up to eight weeks in advance, and the mail vendors have the mailers staged at the Post Office to be mailed within this timeframe.  Once the account has been selected and the mailers have been received by the Post Office there is no way to have the mail piece removed.  This is the same process for the fax campaigns; the lists are pulled and sent to the fax vendor weeks in advance and are staged for automatic release.   This complaint has been escalated to the Communications Team for review of the current process to determine if any adjustments can be made.

Initial Business Response /* (1000, 5, 2016/01/06) */
Upon receipt of this complaint, [redacted] launched a thorough investigation. On 04/14/15 [redacted] received a mail order card with check [redacted] for the purchase of the Massachusetts and Federal Labor Law Poster. [redacted]...

[redacted] contacted the company to confirm the information on the mail order card. The agent spoke with the owner of the company who confirmed the information and also added the OSHA Safety Poster and the Fair Labor Standard Act Poster along with a subscription service that would provide the company a new poster when an update occurred for one full year. This order was paid in full by the company and no complaints have been noted to date. The posters the complainant recently received were part of this service, so there is no new invoice.
On 07/20/15 an agent again contacted the business and another order was placed for the purchase of the Equal Employment Opportunity Policy Poster, the Emergency Preparedness Poster Bundle, and the National Labor Relations Act Compliance Kit. On 10/21/15 the complainant contacted the Customer Care Department and advised the order was unauthorized, the agent that took the call immediately issued a return merchandise authorization number to the complainant and advised the call tag would be emailed the next day. The merchandise was received back on 11/20/15 and full credit was issued for this order. In an effort to successfully resolve this complaint, [redacted] has set the internal codes to remove this account from all future contact including phone, email, fax and mailers: please allow 6-8 weeks for mailer suppression and 30 days for fax suppression due to campaigns already in process.
Response Summary: [redacted] has performed a thorough review of all activity on this account. [redacted] has permanently removed this account from all future contact.

Response:  Personnel Concepts sincerely regrets the complainant had a negative experience.  This complaint was immediately escalated to the Customer Service Supervisor.  The review of the activity on the account shows that the order in question was placed on 01/06/18, in the amount of...

$252.89 when Personnel Concepts received a mail order form and check # 6620 for the purchase of the Michigan & Federal Labor Law Poster; a representative contacted the company and spoke with the receptionist of the company, who advised she is the authorized purchaser.  The records indicate the receptionist advised there were five employees, the company does not offer health insurance, and there are no minors and no employees that speak/read only in Spanish.  The representative discussed additional items available to assist the company with their compliance needs.  The receptionist authorized the representative to add the Employer Notification Subscription Service to the order, which includes the Labor Law Poster, originally ordered by the company and the OSHA Safety Poster, the FLSA Poster and includes a new poster whenever there are revisions or changes to the original poster.  The receptionist also authorized the I-9 Compliance Poster and the NLRA Compliance Poster. Personnel Concepts has requested the Quality Assurance team review all calls regarding this order and to notify the appropriate management staff of any issues found during this review.  A review of UPS tracking shows that the company did refuse the package, and it is out for delivery at this time.  In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order under credit memo 61295710, and approved full refund for the initial payment received from the company.  Personnel Concepts confirms the account balance is zero.  Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question and refund for the payment received has been approved.  This company has been removed from all future contact.

Personnel Concepts sincerely regrets that the complainant did not accept the original response to this complaint.  Personnel Concepts does sincerely apologize to the complainant for the issues encountered.  As promised in the original response the Quality Assurance Team completed a thorough review of all call recordings and escalated the findings to the appropriate management staff for immediate handling with the representatives involved.  Personnel Concepts also confirms that the refund check that was promised was mailed on 03/03/17; the check number is 80420 in the amount of $10.90.

Initial Business Response /* (1000, 5, 2016/03/07) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts records indicate that the complainant called in on 03/04/16 and requested the order placed via mail order card be cancelled. The Customer Service agent immediately cancelled the order as requested. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.

Initial Business Response /* (1000, 5, 2016/05/03) */
Review of Personnel Concepts records show that an order card with check was received for the purchase of the Florida and Federal Labor Law Poster. Personnel Concepts representatives were attempting to contact the company and speak with the...

person whose name was written on the order card; however the representatives were never transferred to the correct person so were continuing the attempts to reach the correct person. It is Personnel Concepts standard practice to confirm all information on the order card prior to releasing the order.
Upon receipt of this complaint, Personnel Concepts has cancelled this order and approved expedited refund for the payment received with the order card.
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and 30 days for fax suppression due to campaigns that are already in process.
Response Summary: Personnel Concepts has permanently removed this company from all future contact. The order received via mail order card has been cancelled and the refund for the payment received has been approved from refund.

Initial Business Response /* (1000, 5, 2016/07/18) */
Upon receipt of this complaint, Personnel Concepts immediately confirmed the receipt of a mail order card from the company for the purchase of the Pennsylvania and Federal Labor Law Poster, Personnel Concepts has cancelled this order. Personnel...

Concepts is unable to return the check submitted by the company as all checks received are immediately deposited in the bank for security reasons, Personnel Concepts has requested a refund check be expedited to the company. Personnel Concepts has requested the Quality Assurance Team review the recordings of all call placed to the company and to immediately notify the appropriate management staff of any issues found during this review. As the complainant requested, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.
Response Summary: Personnel Concepts confirms the mail order received was cancelled and has requested a refund check be expedited to the company. This company has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.