Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2016/01/13) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint full credit was issued for the open order in question in the amount of $251.04. Personnel Concepts has requested the Quality...

Assurance Team perform a thorough review all call recordings, both inbound and outbound and escalate the findings to the appropriate management staff for immediate handling.
Personnel Concepts received a mail order card from the company for the purchase of the Indiana & Federal Labor Law Poster. On 12/03/15 an agent from Personnel Concepts contacted the company to confirm the information on the order card and review other possible areas Personnel Concepts could assist the company with in meeting their compliance needs. Per the documentation, the agent requested to speak with the person whose name was on the order card, but was advised that person is no longer employed, the agent was advised by an employee of the company to speak with a different employee in the Human Resource Department, the agent spoke with the individual who identified himself as the Director of Human Resources and authorized purchaser for the company. Personnel Concepts records indicate this individual did approve to additionally purchase an OSHA Safety Poster and the Fair Labor Standards Act Poster along with a subscription service that would ensure the company would receive a new poster each time a revision is made for one full year. The gentleman also approved the purchase of the Interview and Hiring Kit and the Affordable Care Act Poster., and requested to be invoiced for the balance on the account. Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within 30 days and advises the company to contact the Customer Care department to arrange the return. Personnel Concepts records indicate that the complainant called in on the date of this complaint and advised the Customer Care Agent that the person that placed the order was not authorized to purchase and the company did not want the additional merchandise. The agent provided the complaint with the information to return the products. As previously noted in this response, Personnel Concepts has adjusted the account balance to zero under credit memo XXXXXXXX. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. Personnel Concepts has set the internal codes to have all information on file for this company suppressed from all mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.
Initial Response Summary: Full credit issued for the outstanding balance. A request was made for full Quality Assurance review of all call recordings, with escalation of all findings. Company permanently suppressed from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since issuing our complaint, we have received documentation stating that we no longer owe a bill to [redacted]. We are happy with this resolution.

Initial Business Response /* (1000, 5, 2016/01/27) */
Upon receipt of this complaint Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. The open balance of $260.63 for the order in question has been credited under credit memo XXXXXXXX; Personnel Concepts confirms the account balance is zero.
Personnel Concepts records indicate that on 12/14/15 [redacted] received a mail order card with credit card information for the purchase of the California and Federal Labor Law Poster. On 12/15/15 an agent from Personnel Concepts contacted the company and spoke with the complainant who identified herself as the authorized purchaser for the company. The agent reviewed the company demographics with the complainant and was advised the company has six employees, one posting location, all employees read English and the company offers health insurance to their employees. The agent discussed the additional posting needs, such as the OSHA Safety Poster, the FLSA Compliance Poster, and the HIPAA Information Poster among others. The records indicate the complainant approved the additional items discussed. The order shipped via UPS on 12/16/15 under tracking number 1Z0306XYXXXXXXXXXX; UPS shows the order was delivered on 12/21/15. Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within 30 days and advises the company to contact the Customer Care department to arrange the return. Personnel Concepts has no record of the company calling in to discuss this issue. Personnel Concepts has requested the Quality Assurance Department perform a thorough review of all calls, both inbound and outbound, and escalate the findings to the appropriate management staff for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: Full credit has been issued for the order in question. This account has permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] emailed Personnel Concepts AR on 1/22/16 concerning the invoice and received this response: "I've endorsed your concern to the proper department (Customer Service) for review and resolution. We'll get in touch with you should we have any questions."
Best Regards,
[redacted]
Accounts Receivable Representative
Personnel Concepts
No one got in touch with [redacted] as the email states. Further more [redacted] did not order $260.00 worth of posters to begin with. An order for $25.90 was placed and product was received and will not be returned since it was paid for,
[redacted]
Accounting Dept
Final Business Response /* (4000, 9, 2016/02/01) */
Upon receipt of the response from the complainant Personnel Concepts escalated this issue to the Customer Service Supervisor who reviewed the complaint with the AR documentation. It was confirmed that the complainant did send the request to the AR email on 01/22/16, however, for some reason, the concern was not forwarded to the CS team until 01/26/16, which was reviewed on 01/27/16 and the CS team found that the credit for the order and the refund to the credit card had already been issued. Personnel Concepts regrets the delay in the concern being escalated as promised and assures the complainant that this issue will be handled by the Customer Service and AR Management to ensure this issue is not repeated. Personnel Concepts appreciates being notified of this and sincerely thanks the complainant for bringing this to the attention of Personnel Concepts management. Personnel Concepts confirms this company has been permanently removed from all contact; as stated in the initial response "please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process".
Final Consumer Response /* (2000, 11, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/20) */
Upon receipt of this complaint Personnel Concepts removed the company from third party collection efforts and set the internal codes to permanently remove the company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail...

suppression and 30 days for fax suppression due to campaigns already in process. The order in question has been written off.
Personnel Concepts records show that the order in questions was placed over the phone by the Office Manager and authorized purchaser for the company on 04/08/15, which is why Personnel Concepts was unable to provide the proof of order that the complainant is requesting. The order shipped via UPS on the same date as the order was placed under tracking number [redacted], UPS shows the order was delivered on 04/10/15, but unfortunately did not gain the signature of the receiver. Per the Office Manager's request the original invoice was emailed to her email address, which she provided at the point of placing this order. Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice which advises the company if they are not completely satisfied with the products they may return them within 30 days and advises the company to contact the Customer Care department to arrange the return. Personnel Concepts records show that there was no contact from the company prior to the inbound call received on 01/16/16. Personnel Concepts records do show that the Accounts Receivable Department made several attempts to contact the company regarding the outstanding balance but received no response to the message, emails and faxes sent, so the account was assigned to a third party collections company in October 2015.
Response Summary: Full credit has been issued for the order in question and the company has been removed from all collection activity. This account has permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While personal concepts does not have the proof of purchase and delivery that we were asking for, they are writing off the debt. We as satisfied with this outcome. We would have gladly paid were they able to provide the proof we were requesting, but as they cannot we are happy with this outcome.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12527105, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2016/02/29) */
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. ...

Personnel Concepts records indicate that a mail order card was received from the company for the purchase of the North Carolina & Federal Labor Law Poster. An agent from Personnel Concepts contacted the business on 01/20/16 to confirm the information on the order card as well as discuss additional items to assist the company in meeting their compliance needs. The documentation on the account indicates the agent spoke with the Technician who identified herself as the authorized purchaser for the company, the Technician approved to upgrade the poster to a subscription service that would also include the OSHA Safety Poster and the Fair Labor Standards Act Poster and also ordered the Interview and Hiring Kit and Affordable Care Act Poster and would provide the business a new poster each time there is any change to the postings. On 02/03/16 the Technician called into Personnel Concepts Customer Service Department and advised the complainant requested she call in to discuss this order, the representative reviewed the details of the order and requested to speak with the complainant. The complainant took the call and the representative reviewed the items included in the order and advised they were the core requirements for the company and advised that she would speak with her manager about offering a discount for this order. The complainant agreed and advised that she had something else to take care of and put the Technician back on the phone. The manager did approve a 30% discount which was offered to the Technician who advised she would need to present this to the complainant and advised she would call back the next day. No further calls have been received regarding this offer. In an effort to successfully resolve this complaint, Personnel Concepts has issued full credit for this order and has removed the company from all collection activity, and has canceled the subscription service included with this order. Personnel Concepts has requested the Quality Assurance team review all call recordings to the company regarding this order and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested. Full credit has been issued for the order placed and the company has been removed from all collections activity.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Technician was falsely lead to believe that she was responding to the initial order placed by the Owner. This was stated in the call backs! The bills sent did no include the 30% discount. I, the Owner, informed the Technician that I did not want to pay for something I did not order on the initial form faxed in. I wanted to return all posters, but the one I ordered and wanted to pay that price. Since PC has issued a credit and stopped communications, I am satisfied. Maybe in the future they fill what is ordered and allow business owners to call back if any further posters are needed. Thank you Revdex.com.

Initial Business Response /* (1000, 5, 2016/02/23) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.

Initial Business Response /* (1000, 5, 2016/07/06) */
Personnel Concepts sincerely regrets the company had a negative experience. Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since 02/20/12, with eight orders placed.
Personnel Concepts...

records also show that a mail order card was received from the company on 06/14/16 to purchase the renewal of the Compliance Service Subscription for the companies Hawaii and Federal Labor Law Poster purchased on 07/07/15. In an effort to successfully resolve this complaint, Personnel Concepts has cancelled this order and confirms the account balance is zero. Personnel Concepts has set the internal codes to permanently remove this company from all future calls, email, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.
Response Summary: Personnel Concepts has cancelled the order placed by the company via mail order card and confirms this account balance is zero. This account has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/30) */
Per the complainants request [redacted] has set the internal codes to permanently remove this company from all future calls, email, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. [redacted] has requested the Quality Assurance Team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling.
Response Summary: This account has been permanently removed from all contact. A request to have all call recordings reviewed and the findings forwarded to the management staff.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for removing us from call list.

Initial Business Response /* (1000, 5, 2016/04/01) */
Personnel Concepts sincerely regrets that this company had a negative experience; Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since April, 2011.
As the complainant requested, upon receipt...

of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts has requested the Quality Assurance Team perform a thorough review of all call recordings and send the results to the appropriate management staff for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has been permanently suppressed from all future contact. A thorough call recording review with escalation of the findings has been requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.Thank you for your help in the matter. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/31) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has issued full credit for the order in question under credit memo XXXXXXXX in the amount of $348.64 and would like to assure the...

complainant that the sales tactics describable are certainly outside of Personnel Concepts policies. Personnel Concepts has requested the Quality Assurance team review all call recordings related to this order and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information on file for the company has been removed from all future mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts issued full credit for the order in question. Personnel Concepts performed a thorough review of all account activity. All information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/07/07) */
In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $229.24 under credit memo XXXXXXXX; the company does not need to return any of the merchandise in question. ...

Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity.
In regards to the portion of the complaint that the poster ordered by the complainant is available for free from the state, Personnel Concepts prints on the mailer that the complainant mailed in; "individual posters are available for free from the government". Personnel Concepts records show that an order card was received from the company on 02/29/16 with check number 3262 for the purchase of the Pennsylvania and Federal Labor Law Poster, on 03/09/16 a representative from Personnel Concepts contacted the company and spoke with the complainant who advised he was the owner and authorized purchaser for the company, the records indicate that the complainant authorized the representative to add the OSHA Safety Poster and the FLSA Poster with a subscription service that provides the company updated posters each time there is a revision or change to the posters for one full year. The complainant also authorized the Interview and Hiring Kit and the Affordable Care Act Poster be added to the order. The complainant requested to be invoiced for the additional items. Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved. This order shipped via UPS on 03/09/16 under tracking number 1Z0306XYXXXXXX.0952 and was delivered on 03/17/16 and was signed for by the same last name as the complainant. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department. Personnel Concepts records show there was no communication received from the company until 05/24/16 when the complainant contacted the Accounts Receivable Department to advise he would not be paying the bill, the representative advised the complainant of the return policy. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.
Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity. This account has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate their timely response with Revdex.com which I unfortunately had to involve to get a response after several phone call attempts to achieve the same goal!

Initial Business Response /* (1000, 5, 2016/02/24) */
Personnel Concepts sincerely regrets this company had a negative experience, Personnel Concepts records indicate this company has been a valued customer of Personnel Concepts since 07-2011, with five orders placed. As the complainant requested,...

upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all further mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts requested the Quality Assurance Team perform a thorough review of all outbound and inbound calls and escalate the findings to the appropriate management staff for immediate handling.
Response Summary: This account has been permanently suppressed from all future contact. A thorough call recording review with escalation of the findings has been requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/16) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Per the complainants request Personnel Concepts immediately set the internal codes to permanently remove the information provided by the complainant from all...

future contact. Personnel Concepts regrets that the information provided by the customer service representative was inaccurate, please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. Personnel Concepts escalated this error to the appropriate management staff for immediate handling, and Personnel Concepts has requested the Marketing manager notify the mail vendors to cease all mail to this address. Personnel Concepts sincerely believes this will satisfy this issue for both parties. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.
Initial Response Summary:
All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2015/10/06) */
Upon receipt of this complaint, [redacted] set the internal codes to remove this company from all contact, including calls, emails, mailers and faxes; please note mail suppression takes 6-8 weeks and fax suppression takes up to 30 days...

due to campaigns already in progress. Per the request of the complainant, full credit has been issued for the mail order process on 09/17/15, and refund has been approved for the payment made in the amount of $25.90. [redacted] sincerely regrets that the complainant received a notification that the poster ordered was out of date, this was a pre-generated mailer that was referencing the poster purchased on 12/09/13, not the poster that was just ordered, and apologizes for any confusion this notification has caused.
Response summary: Company permanently suppressed from all contact. Full credit and refund have been approved for the order placed on 09/17/15. [redacted] sincerely believes these actions will resolve this complaint to the satisfaction of both parties.

Initial Business Response /* (1000, 5, 2015/11/09) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have...

the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings related to this phone number and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance with this matter.

Initial Business Response /* (1000, 5, 2015/10/02) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have...

the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/07) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon...

request. Personnel Concepts has requested the Quality Assurance team review all call recordings related to this phone number and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant's request, Personnel Concepts has submitted all information on file for the company to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
All information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are now promising to stop harassing me with repeated phone calls and if they do that I will be satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12423792, and find that this resolution is satisfactory to me.Thank you