Personnel Concepts Limited

Personnel Concepts has escalated this complaint to the Communications Team to ensure this complaint is handled immediately.  Personnel Concepts has confirmed that the internal codes were set on this account to permanently remove this company from all contact on 09/22/16 (the date of the...

original complaint), Personnel Concepts appreciates the complainant notification of this issue and assure the complainant that every effort will be made to determine what caused the company to begin receiving mailers again.   If there are other addresses or phone numbers that are associated with this company, please contact the Customer Care Department at 1-800-333-3795 to provide the additional details for suppression.    To assist in investigating this complaint, Personnel Concepts requests the complainant provide a copy of the mailer received. Personnel Concepts confirms the account balance is zero.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.   Response Summary:  This account has permanently suppressed from all future contact. This concern has been escalated to the appropriate management staff for immediate review and handling.

Initial Business Response /* (1000, 5, 2015/10/14) */
[redacted] has performed a thorough review of all activity on this account. [redacted] records show that a mail order card with check #1202 was received from the company for the purchase of the Arizona and Federal Labor Law...

Poster. On 10/12/15 an agent from [redacted] contacted the company to confirm the information as well as offer additional products to assist the company with their compliance needs. The agent spoke with the complainant who identified herself as the Senior Partner and authorized purchaser for the company. The agent reviewed the company demographics with the complainant who advised the company has two employees and is in the process of hiring two additional employees, the company does not currently provide health insurance, but will when the additional employees are hired. The agent discussed some additional items to assist the company with meeting their compliance needs; such as an OSHA Poster, the Fair Labor Standard Act Poster and HIPAA Compliance Poster, and an Interview and Hiring Program. The agent advised the complainant the cost for these items would an additional $241.04, which includes a subscription service that would provide the company all updates to these postings for one full year. The complainant requested to get a call back number to reach the agent, but the agent advised she did not have an inbound line and asked if she could call the complainant back, the complainant agreed. On 10/13/15another agent from [redacted] attempted to contact the complainant, the agent was advised by the owner of the company that the complainant had filed this complaint; the owner requested to cancel the order and requested a refund. The agent immediately canceled the original order and the payment was coded for refund. In an effort to successfully resolve this complaint [redacted] has request the Account Payable Department escalate the refund payment to the company as quickly as possible. [redacted] has set the internal codes on this account to permanently cease all contact, including all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are additional phone numbers or addresses that should be added to the suppression, please feel free to contact the customer service team at XXX-XXX-XXXX and provide any additional information. [redacted] sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
[redacted] performed a thorough review of all account activity. The refund request has been escalated for immediate payment. This company's information has been submitted for permanent suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for sending the refund. Some of the statements in the response above are not accurate, but does not affect the outcome. Thanks again!

Initial Business Response /* (1000, 5, 2016/04/27) */
As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and...

fax suppression takes thirty days due to campaigns already in process. Per the additional request from the complainant, Personnel Concepts has also requested the Accounts Receivable team issue refund for the payment made by the complainant to the collection agency.
Personnel Concepts records show the order in questions was placed on 09/30/15 and was delivered on 10/05/15. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling. Personnel Concept records show there was no contact from the company until 02/18/16 when the complainant called in to the Customer Care Department and advised he was not authorized to place this order. The agent advised the complainant, per the documentation, the order was authorized by the person the complainant requested Personnel Concepts contact to approve the order during the initial contact on 09/30/15. The customer care agent advised the complainant of the thirty day return policy during this conversation. The next communication from the company was on 04/20/16 when the person that authorized the order called in to question why the account had gone to a collections agency; the caller was advised that this was due to the delinquency of the open invoice.

Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has permanently removed this account from all future contact. Personnel Concepts has issued credit for the order in question and has approved refund for the payment received by the collection agency.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was refunded the money, I greatly appreciate the way it was handled thank you!

Response:  Personnel Concepts sincerely regrets the complainant had a negative experience.  Personnel Concepts records show this company has been a valued customer since February 2012.  Upon receipt of this complaint, the complainants concerns were immediately escalated to the...

Department Manager for immediate investigation and review with all representatives involved.  Personnel Concepts apologizes to the complainant for the issues encountered.  In an attempted to successfully resolve this complaint, Personnel Concepts has issued full credit for the order in question and has approved refund for the payment received for the order for the subscription service in the amount of $410.00.Personnel Concepts confirms the account balance is zero, and Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and letters; please note that fax suppression takes up to thirty days and mail suppression takes up to six to eight weeks due to campaigns already in process.

Initial Business Response /* (1000, 5, 2016/06/16) */
In an effort t to successfully resolve this complaint, Personnel Concepts entered full credit for unpaid balance on in the amount of $139.90 under credit memo XXXXXXXX; the company does not need to return any of the merchandise in question. ...

Personnel Concepts confirms this account has a zero balance, and has removed this company from all collection activity.
Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the appropriate Sales or Customer Service Manager for handling with the representatives involved. Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process.
Response Summary: Full call recording review has been requested. Full credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero. This account has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/07/13) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. Personnel Concepts received an email...

request from the company on 07/12/16 (the date of this complaint) requesting the account be removed from all contact. The representative that received the request immediately set the internal codes to permanently remove the account from all future contact, as requested; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for permanent suppression from all contact.

Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review.  In regards to the initial requests to have the company removed from contact, it is Personnel...

Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all on file for the company to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ###-###-#### to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.    Initial Response Summary: Personnel Concepts performed a thorough review of all account activity.  All information on file for the company has been submitted for suppression from all contact.

Initial Business Response /* (1000, 5, 2016/05/09) */
As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and...

fax suppression takes thirty days due to campaigns already in process. Per the additional request from the complainant requesting the invoice be "wiped out", Personnel Concepts request the Accounts Receivable Manger removed this account from all collection activity and to write off the outstanding balance, this request was immediately honored.
Personnel Concepts records show the order in questions was placed over the phone on [redacted] and was delivered on 10/29/15 and was signed for by the same employee that placed the order. [redacted] Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling. Personnel Concept records show there was no contact from the company until this complaint was received. Personnel Concepts records indicate that the Accounts Receivable Team made numerous attempts to contact the company for resolution of the open balance. Several messages were left with no response, and letters and faxes went unanswered.
Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has permanently removed this account from all future contact. Personnel Concepts has written off the order in question and has removed the account from all collection activity.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Business meets our requests to wipe out the balance and end future communications.

Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review.  In regards to the initial requests to have the company removed from contact, it is Personnel...

Concepts standard practice and policy to cease contact upon request.  Personnel Concepts has requested the [redacted] team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated.  Personnel Concepts’ goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.  Per the complainant’s request, Personnel Concepts has submitted all information on file for the company to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at [redacted] to request the additional information also is added to suppression.   Personnel Concepts sincerely believes this will satisfy this issue for both parties.    Initial Response Summary: Personnel Concepts performed a thorough review of all account activity.  All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.Tell us why here...

Initial Business Response /* (1000, 5, 2016/07/15) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have...

the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts uses the findings of these reviews to determine any changes, and/or additions, to the current training program in place and appreciates the complainant providing such detail of the experience encountered by this company. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at X-XXX-XXX-XXXX to request the additional information also is added to suppression.
Initial Response Summary:
Personnel Concepts has performed a thorough review of all account activity. Personnel Concepts has requested the findings of this investigation per provided to the appropriate management staff for immediate handling and has requested the training materials in place be reviewed for possible changes or additions based on the experience encountered by this company. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11849543, and find that this resolution is satisfactory to me.I will add though, that the reason we asked to cancel the order is because this is the second time we placed an order and they called hard selling more than $300 more than the order.  I told the salesman we are not interested and that their constant calling is annoying.  He would not stop selling added and unwanted products.

Initial Business Response /* (1000, 5, 2016/05/18) */
Personnel Concepts sincerely regrets that this company had a negative experience. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as...

maintain world class customer service. Personnel Concepts sincerely regrets the company did not see the value in the products ordered. Upon receipt of this complaint, full credit was issued for the order placed on 12/23/15 in the amount of $189.90 under credit memo XXXXXXXX, and has requested the Accounts Receivable Manager remove this account from all collection activity.
Personnel Concepts records confirm a mail order card was received from the company for the purchase of the Florida and Federal Labor Law Poster, the records also indicate that on 12/23/15 an agent spoke with the Pay Roll Department for the company and the additional merchandise was authorized. This order shipped under UPS tracking number: 1Z0306XYXXXXXXXXXX, and was delivered on 01/04/16. Personnel Concepts clearly prints their 100% Satisfaction Guarantee on each invoice which advises the customer the they are not completely satisfied with the products they may be returned within 30 days less shipping and handling. Personnel Concepts Account Receivable Team made several attempts to contact the company regarding the open balance, and left several messages and sent several reminder letters; Personnel Concepts has no record of any contact from the company prior the receipt of this complaint.
Personnel Concepts has set the internal codes to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts has requested the Quality Assurance Team review all call recordings for this account and to escalate any issues found to the appropriate management staff for immediate handling.
Response Summary: This account has been permanently suppressed from all future contact. Full credit has been issued for the order in question and full refund for the payment received has been approved. A thorough call recording review with escalation of the findings has been requested. This account has been removed from all collection activity.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Almost all of Personnel Concepts response is inaccurate. No one (payroll dept) authorize any additional merchandise. As stated in original complaint, I repeatedly said send only what was ordered!!!!! amount was $15.90 We did send a check #1326 in the amount of $174.00 out on 5/17/16 to Personnel Concepts due to collection notice. PLEASE RETURN. Do not send any literature to us any more.

Response:  Personnel Concepts sincerely regrets the complainant had a negative experience.  This complaint was immediately escalated to the Customer Service Supervisor.  The review of the activity on the account shows that the order in question was placed on 12/29/17 when Personnel...

Concepts received a mail order card with credit card information for the purchase of the [redacted] and Federal Labor Law Poster.  A representative from Personnel Concepts called the company to confirm the information on the order card, the records indicate the representative spoke with the complainant who advised he was the owner and authorized purchaser for the company.  The complainant authorized the representative to upgrade the order to the [redacted] Employer Notification Subscription Service and added the I-9 Compliance Poster and the NLRA Compliance Poster.  Then on 01/26/17, an employee from the company contacted the Customer Care Department and advised the company wanted to return all of the products.  The representative that spoke to the employee advised of the documentation on the account and authorized the return, and then the employee called back in and advised she filed a complaint, the Customer Service Supervisor approved the representative to issue credit for the order.  The refund was processed back to the credit card on 01/26/17.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question, and Personnel Concepts confirms that the refund was issued back to the credit card provided by the owner.  This company has been removed from all future contact.

Initial Business Response /* (1000, 5, 2016/02/19) */
Personnel Concepts confirms that on 02/17/16 the complainant contacted the Accounts Receivable Department and requested the order and payment received via mail be cancelled and the credit card not be charged. The order was immediately cancelled...

and no charge was placed on the credit card as requested.
Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks, and fax suppression takes up to thirty days due to campaigns already in progress.
Response Summary: Personnel Concepts confirms the order placed has been cancelled and no charge was placed on the credit card provided on the mail order card. This company has permanently been suppressed from all contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12369256, and find that this resolution is satisfactory to me.Thank you, [redacted]

Initial Business Response /* (1000, 5, 2016/04/08) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested.

Final Response: In reviewing the documentation the complainant attached to the complaint with the Revdex.com; the initial letter dated 12/08/15 was mailed to the remittance address noted on the original invoice, this is the address of the payment processing center, the invoice also provides the Non-remittance address for customer communications so Personnel Concepts was unable to receive this letter. The date of the second correspondence was 01/07/16 and the date of the third correspondence was 02/02/16 both of which are after Personnel Concepts had already spoke with the person that placed the order and had arranged for the merchandise to be returned (12/03/15) and the date the Accounts Receivable representative received confirmation from the company that the return of the merchandise was in process by the company on 01/06/16. Personnel Concepts has escalated this concern from the complainant to the Customer Service Supervisor and requested that the internal response process be reviewed. Personnel Concepts confirms that full credit has been issued for the order in dispute and that this company has permanently been suppressed from all future contact.

Response: Personnel Concepts sincerely regrets the complainant had a negative experience.  The review of the activity on the account shows that the order in question was placed on 11/11/17, in the amount of $313.04when Personnel Concepts received a order through the internet for the purchase of...

the [redacted] Compliance Service Subscription; a representative contacted the company and spoke with the complainant, and as the complainant noted, she requested time to research.  When there was no response from the complainant another representative contacted the company and spoke with a Manager, who advised she was the authorized purchaser.  The records indicate the Manager authorized to upgrade the original order to include full poster replacement, which ensures the company receives a new poster each time there is a change for one full year.  The Manager also authorized the [redacted] OSHA Compliance Poster Subscription, the FLSA Compliance Poster Subscription and the EEO Compliance Subscription.  The records indicate that the Manager requested to be noted as the primary decision maker for the company.  Personnel Concepts has requested the Quality Assurance Team thoroughly review all call recordings related to this order and to immediately notify the appropriate management staff of the findings so any issues found can be dealt with quickly.  In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order, and has removed this company from all collection activity.  The company does not need to return the products.  Personnel Concepts confirms the account balance is zero. As requested by the complainant, Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process. Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant.   Summary: Full credit has been issued for the order in question.  This company has been removed from all future contact.

Initial Business Response /* (1000, 5, 2016/04/08) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow six to eight weeks for mail suppression and thirty days for fax suppression...

due to campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all call recordings to this company and notify the appropriate management staff of any issues found for immediate handling to ensure the issues reported in this complaint are not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently been suppressed from all future contact.
A thorough review of all call recordings, with notification of any issues to the appropriate management staff, has been requested.

Initial Business Response /* (1000, 5, 2016/01/14) */
Personnel Concepts sincerely apologizes to the complainant. Personnel Concepts standard policy is to remove a company from contact upon request, and the issues the complainant describes are certainly outside of this policy. Personnel Concepts...

has requested the Quality Assurance team review every call, both inbound and outbound, and advise the appropriate management staff of any issues found. Per the complaints request, a call was placed to the complainant today to acknowledge the request to never be contacted again. Personnel Concepts confirms the internal codes have been set to permanently remove this company from all contact; please note that mail suppression will take 6-8 weeks, and fax suppression takes up to 30 days due to campaigns already in process. Personnel Concepts appreciates the complainant bringing this issue to the attention of the management and assures this will be handled immediately.
Response Summary: The complainant was contacted today to acknowledge the request to never be contacted again. This company has been permanently suppressed from all future contact,