Personnel Concepts Limited

Initial Business Response /* (1000, 5, 2016/03/09) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this account from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts records indicate that Personnel Concepts received a mail order card from the company for the purchase of the New York and Federal Labor Law Poster. On 01/25/16 an agent from Personnel Concepts contacted the company and spoke with the complainant who identified herself as the Owner and authorized purchaser for the company. The complainant advised that the company has zero employees and is not hiring. The agent advised the Labor Law Poster was not required posting for this company. The complainant agreed to change the order to the New York Family Owned Business Kit, the Worker Misclassification Prevention Kit and the New York OSHA Subscription Service. The complainant requested the invoice be emailed and provided the email address. This order shipped in two shipments via UPS under tracking number 1Z0306XYXXXXXXXXXX and was delivered on 02/16/16 and tracking number 1Z0306XYXXXXXXXXXX which was delivered on 02/10/16. Personnel Concepts records also show that on 02/03/16 and 02/04/16 the Manager for the company called in to the Customer Service Department and requested to return the merchandise as he did not approve the order, the agent advised that the Owner had placed the order and advised of the return process which is clearly noted on each invoice, and advised of the 100% satisfaction guarantee, if a customer is not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling. The return of the products was set up and the products were received back on 02/18/16 and the credit was issued for the order. Personnel Concepts confirms the account balance is zero. Personnel Concepts has requested the Quality Assurance team review all call recordings to and from this company regarding this order and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: This account has permanently suppressed from all future contact. A thorough review of all call recordings with notification of any issues to the appropriate management staff has been requested. Personnel Concepts confirms receipt and credit for the returned merchandise.

Initial Business Response /* (1000, 5, 2016/02/16) */
Upon receipt of this complaint Personnel Concepts immediately removed this account from all collection activity and issued full credit for the order in question under credit memo XXXXXXXX and confirms this account balance is now zero. ...


Personnel Concepts records indicate this order was placed on 10/22/15 and a request was made at the point of sale for the invoice to be emailed to the "Practice Manager" of the company. Personnel Concepts clearly prints their 100% satisfaction guarantee on each invoice, but Personnel Concepts has no record of the company notifying Personnel Concepts that the products were not received until the Accounts Receivable Department began the efforts to contact the company for payment of the invoice. Personnel Concepts regrets that the company had this issue.
Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.
Response Summary: Full credit was issued for the order in question. This company has been permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted Personnel Concepts agreement. I wish that this will be the last time we will be in contact with the company. Good day.

Revdex.com:
The account with personnel concepts has been cleared to zero, and they removed me from their company contact list. Thank you very much to Revdex.com. I have reviewed the response made by the business in reference to complaint ID 12484644, and find that this resolution is satisfactory to me.

Response: Personnel Concepts sincerely regrets the complainant had a negative experience.  The records indicate this company has been a valued customer of Personnel Concepts since 2014.  This complaint was immediately escalated to the Customer Service Supervisor.  The review of the...

activity on the account shows that the order in question was placed on 12/1/17, in the amount of $455.49 when a representative contacted the company and spoke with the manager of the company.  The records indicate the manager authorized the Arizona Compliance Management Subscription Package.  Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, less shipping and handling,  and requests the company contact the Customer Care Department at ###-###-#### to arrange the return.  Personnel Concepts records show that the complainant called in on 12/19/17 to dispute the order and advised she wanted to return the merchandise, the representative provided the complaint with the return merchandise authorization.  In an effort to successfully resolve this complaint to the satisfaction of both parties, Personnel Concepts has issued full credit for this order.  The company does not need to return the products.  Personnel Concepts confirms the account balance is zero.  Personnel Concepts has request the Quality Assurance Team thoroughly review both the sales call recording and the recording of the inbound call and to escalate the findings to the appropriate management staff for immediate handling to ensure this issue is not repeated.Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts hopes that these actions will resolve the concerns raised by the complainant. Summary: Full credit has been issued for the order in question.  This company has been removed from all future contact.

Initial Response: In an effort t to successfully resolve this complaint, Personnel Concepts has written off the unpaid balance in the amount of $229.24; the company does not need to return any of the merchandise in question.   Personnel Concepts confirms this account has a zero balance,...

and has removed this company from all collection activity.   Personnel Concepts records show that an order card was received from the company on 04/22/16 with check number 3317 for the purchase of the Wisconsin and Federal Labor Law Poster, on 04/26/16 a representative from Personnel Concepts contacted the company and spoke with the Manager who advised he was the authorized purchaser for the company, the records indicate that the Manager authorized the representative to add the OSHA Safety Poster and the FLSA Poster with a subscription service that provides the company updated posters each time there is a revision or change to the posters for one  full year.  The Manager also authorized the Interview and Hiring Kit and the Affordable Care Act Poster be added to the order.  The Manager requested to be invoiced for the additional items.  Personnel Concepts has requested the Quality Assurance team review all call recordings regarding this order and to immediately escalate the findings to the Manager for handling with the representatives involved.  This order shipped via UPS on 04/26/16 under tracking number 1Z0306XY[redacted]2 and was delivered on 05/04/16 and was signed for by the Manager.  Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company that if they are not completely satisfied with the products they may be returned within thirty days, and requests the company to contact the Customer Care Department.  Personnel Concepts records show there was no communication received from the company until 07/18/16 when the complainant contacted the Customer Service Department to advise he would not be paying the bill, the representative advised the complainant of the return policy and offered a discount on the order, the complainant declined the discount.  The Accounts Receivable Team did make several attempts to contact the company to resolve the open balance but did not receive any response until the company was advised the account would be turned over to a collection agency.  The complainant called in and advised a complaint would be filed.   Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please allow thirty days for fax suppression and six to eight weeks for mail suppression due to campaigns already in process.  Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service.   Response Summary: Full call recording review has been requested.  Full credit has been issued for the open balance and Personnel Concepts confirms the account balance is zero, and this account has been removed from all collections activity.  This account has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/03/10) */
Personnel Concepts has submitted all information provided by the complainant for permanent deletion from all future mail lists. Personnel Concepts obtains mailing lists from several well respected mail house sources, and apparently the...

information provided by one of these sources incorrectly showed the complainant as a current owner/manager of a company, Personnel Concepts sincerely apologizes for any inconvenience this has caused. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. To ensure Personnel Concepts successfully resolves your complaint, all information provided has been permanently removed from all contact including mailing lists, call, email, and faxes; due to production timing please allow 6-8 weeks for mailers to stop due to campaigns already in process.
Initial Response Summary
Complainant has been permanently suppressed from all future contact; please allow 6-8 weeks for mail suppression.

Initial Business Response /* (1000, 5, 2015/09/03) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account. In regards to the initial requests to have the company removed from all...

contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts has requested the Quality Assurance team review all call recordings and escalate the findings to the appropriate management staff for immediate handling to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information on file for the company has been removed from all future mail, phone calls, faxes and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information on file for the company has been submitted for suppression from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, if you do not contact us again, and train your employees to listen when companies ask to be removed from your call list, then my complaint will be satisfied, and I hope it will help others! It's a terrible feeling to be harassed, and it is not a good way to help people. Obviously, if we receive more phone calls, we will reopen the complaint. Thank you for responding!

Personnel Concepts records show that the complainant contacted the Customer Care Department on 10/2/17 to set up the return of the items that were added to the original order, the representative that received the call  issued credit for the order in question under credit memo 61270275 and set...

the internal codes to permanently remove this account from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Further review of Personnel Concepts records show that Personnel Concepts received an order card with check number 5814 for the purchase of the Indiana and Federal Labor Law Poster.  On 09/19/17 a representative contacted the company and spoke to an employee who identified himself as the “Director” for the company and authorized purchaser for the company.  The Director upgraded the order to the Employer Notification Subscription Service, which includes the Labor Law Poster, the OSHA Safety Poster, and the FLSA Compliance Poster which provides full poster replacements as updates or revisions are made to the poster, the Director also added the NLRA Compliance Poster and the I-9 Compliance Poster.   Personnel Concepts clearly prints the 100% Satisfaction Guarantee on each invoice, which advises the company if they are not completely satisfied with the products they may return them within thirty days, less shipping and handling and requests the company contact the Customer Care Department at ###-###-####. Response Summary: Personnel Concepts confirms the account balance is zero, and refund for the payment received has been approved.  All information provided by the complainant has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2015/06/22) */
Personnel Concepts sincerely regrets that the complainant had a negative experience. Personnel Concepts has performed a thorough review of all activity on this account, including call recording review. In regards to the initial requests to have...

the contact information changed on the account, it is Personnel Concepts standard practice and policy to update the company contact information upon request. Personnel Concepts has escalated this concern and findings to the appropriate management staff to ensure the policies are strictly enforced, and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with labor law posting requirements, as well as maintain world class customer service. Personnel Concepts has confirmed that all information provided by the complainant, as well as all information on file for the company, has now been removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts sincerely believes this will satisfy this issue for both parties.
Initial Response Summary:
Personnel Concepts performed a thorough review of all account activity. All information provided by the complainant as well as the information on file for the company has been submitted for suppression from all contact.

Personnel Concepts confirms the receipt of two orders placed by the company via the web site for the purchase of two Georgia & Federal Labor Law Posters and one Nebraska & Federal Labor Law Poster, upon receipt of this complaint, Personnel Concepts requested the Customer Service Supervisor...

release these orders with no further attempts to contact the company.   It is Personnel Concepts standard practice to contact the company to discuss the demographics of the company to ensure that all compliance needs are discussed.  Personnel Concepts has requested the Quality Assurance Team perform a thorough review of all call recordings, with immediate notification to the appropriate management staff of any issues found.As the complainant requested, Personnel Concepts has set the internal codes to permanently remove this company from all calls, emails, faxes and mailers; please note mail suppression takes six to eight weeks and fax suppression takes up to thirty days due to campaigns already in process.Response Summary: As the complainant request the orders placed have been released for shipment with no further attempts to contact the company.  This account has been permanently suppressed from all contact.

Initial Business Response /* (1000, 5, 2016/03/15) */
Response: Personnel Concepts sincerely regrets that the company had a negative experience. Per the complainant's request Personnel Concepts has set the internal codes to permanently remove this company from all future calls, emails, faxes and...

mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.
Review of Personnel Concepts records show that on 03/02/16 the Customer Service Manager did approve the complainant to return the merchandise at Personnel Concepts expense once he was advised that the employee of the company who authorized the order did not have the authority to approve purchases.
Review of the UPS tracking information for the return merchandise authorization that was sent to the customer under UPS tracking number 1Z767R3F9095993565 Personnel Concepts did not receive the products back until 03/14/16, full credit was issued and the refund for the payment received with the mail order card was expedited.
Personnel Concepts confirms that the account balance is zero.
Response Summary: This account has been permanently suppressed from all contact. Full credit has been issued for the order in question and the request has been made to expedite the refund to the credit card that was provided on the order card.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today, 3/18/2016 we have still not seen a refund credited back to our account.
Final Consumer Response /* (2000, 11, 2016/03/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received the refund. VERY glad this is over! Thank you to the Revdex.com ! Where would we be without you !
Final Business Response /* (4000, 9, 2016/03/22) */
Personnel Concepts records show that the credit was issued on 03/15/16 (the date of the initial response) under credit memo XXXXXXXX placing the credit back on the credit card provided on the order card mailed in by the company. The Accounts Receivable Department has sent a copy of the credit memo as well as a letter of confirmation for the credit. Please confirm with your credit card company that the funds were received back to your account. If there are any further issues please contact the Accounts Receivable department at XXX-XXX-XXXX.

Upon receipt of this complaint Personnel Concepts immediately issued credit for the open balance on the account under credit memo 61265227, and has removed the account from all collection activity.  Personnel Concepts confirms that account balance is now zero.  Personnel Concepts has set...

the internal codes to permanently remove this company from all future calls, emails, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Personnel Concepts records show that the order in question was initially placed over the phone on 04/17/17 when a representative called the company and spoke with the Director, who advised she was the authorized purchaser.    The records indicate that the Director- authorized the purchase of the Workplace Identity Theft Prevention Program, the Wrongful Termination Prevention Kit and the Slips, Trips and Falls Prevention Program.  The Director requested to be invoiced for the products.  On 09/08/17 the complainant contacted the Customer Care Department and advised the representative that the order was unauthorized and the person that placed the order thought she was only taking a message.   The representative that she spoke with escalated the concern to the supervisor who contacted the complainant on 09/11/17 to let her know that he had reviewed the concern and was issuing credit for the order.   Response Summary: Full credit has been issued for the open balance on the account, and the account has been removed from all collection activity.  This company has been removed from all future contact.

Initial Business Response /* (1000, 8, 2016/01/04) */
Personnel Concepts sincerely regrets the complainant had a negative experience, upon receipt of this complaint Personnel Concepts immediately set the internal codes to remove the account from all contact; please allow 6-8 weeks for mail...

suppression and 30 days for fax suppression due to campaigns already in process. Personnel Concepts has requested the Quality Assurance Team perform a thorough review all call recordings (both inbound and outbound calls) and escalate the findings to the appropriate management staff for immediate handling. Personnel Concepts standard practice and policy is to remove a company from contact upon request, Personnel Concepts will review all activity to ensure this policy is strictly enforced and this issue is not repeated. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service. Personnel Concepts regrets the complainant did not see the value in the products ordered.
Initial Response Summary: A request was made for full Quality Assurance review of all call recordings, with escalation of all findings. This account has been permanently suppressed from all contact.

Personnel Concepts records show that a mail order card and check #2379 was received from the company on 0725/16 to purchase the renewal of the Compliance Service Subscription for the companies California Compliance Service Subscription purchased on 02/03/15.  Personnel Concepts representatives...

made several attempts to contact the company to confirm the information, but unfortunately, no contact was made.  This order was released and shipped on 08/22/16.   In an effort to successfully resolve this complaint, Personnel Concepts has issue for credit for this order and full refund has been approved, and confirms the account balance is zero.  Personnel Concepts has set the internal codes to permanently remove this company from all future calls, email, faxes and mailers; please allow six to eight weeks for mail suppression and thirty days for fax suppression due to campaigns already in process.Response Summary: Personnel Concepts has issued for credit for the order placed by the company via mail order card and has approved full refund for the payment received.  This account has been permanently suppressed from all future contact.

Initial Business Response /* (1000, 5, 2016/02/09) */
Upon receipt of this complaint Personnel Concepts set the internal codes to permanently remove this company from all future calls, emails, faxes and mail; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to...

campaigns already in process. Personnel Concepts confirms the account balance is zero.
Personnel Concepts has requested the Quality Assurance team review all calls, both inbound and outbound and notify the appropriate management staff of any issues found for immediate handling. Personnel Concepts policy is that orders can only be placed upon approval from the authorized purchaser for the company, the actions described by the complainant are certainly outside of this policy. Personnel Concepts' goal is to help businesses ensure that they are in 100% full compliance with all labor law posting and notification requirements, as well as maintain world class customer service.
Response Summary: Personnel Concepts confirms this account has a zero. This account has permanently suppressed from all future contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/05/06) */
As the complainant requested, upon receipt of this complaint the internal codes were immediately set to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and...

fax suppression takes thirty days due to campaigns already in process. Per the additional request from the complainant regarding "not to be charged", Personnel Concepts records show that on 05/05/16 an employee for the company called in to the Customer Care Department and advised that he nor the owner authorized this order, the owner came on the phone and advised he would file this complaint, the call was then disconnected. The agent advised the department supervisor who approved credit to be issued for the order in question, this credit was issued immediately under credit memo #XXXXXXXX.
Personnel Concepts records show the order in questions was placed over the phone on 12/16/15 and was delivered on 12/23/15 and was signed for by "[redacted]". Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling. Personnel Concept records show there was no contact from the company until 05/05/16 when the employee called in to the Customer Care Department and advised the order was not authorized. Personnel Concepts records indicate that the Accounts Receivable Team made numerous attempts to contact the company for resolution of the open balance. Several messages were left with no response, and letters and faxes went unanswered.
Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has permanently removed this account from all future contact. Personnel Concepts has issued credit for the order in question and has removed the account from all collection activity.

Initial Business Response /* (1000, 5, 2016/05/04) */
As the complainant requested, Personnel Concepts has also requested the Accounts Receivable team issue credit for the order in question. As the complainant also requested, upon receipt of this complaint the internal codes were immediately set...

to permanently remove this account from all future mail, faxes, emails and calls; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process. Personnel Concepts also requested this account be removed from all collection efforts.
Personnel Concepts records show that a mail order card was received from the company for the purchase of the Maryland and Federal Labor Law Poster. A representative contacted the company on 12/11/15 and spoke with the complainant. The complainant confirmed the information on the order card and discussed the additional items with the agent. The complainant requested the agent call back and speak with the Human Resources Department for approval prior to processing the order. On 12/16/16 an agent from Personnel Concepts was able to speak with the Human Resources Representative and did receive the approval to release the order, including the additional items that were previously discussed with the complainant. This order shipped on 12/22/15 and was delivered on 01/05/16 and was signed for by "Ross" at the company. Personnel Concepts clearly prints the 100% satisfaction guarantee on each invoice that advises the company if they are not completely satisfied with the products they may be returned within 30 for full credit minus the shipping and handling and advises the company to contact the Customer Care Department to arrange the return.
Personnel Concept records show there was no contact from the company until 03/10/16 when the Accounts Receivable Department called and spoke with the complainant, the complainant requested a copy of the invoice be emailed to him, this was done immediately. Then on 04/27/16 the Accounts Receivable agent again placed a call to the company and spoke with the Human Resources Representative who advised he did not receive the invoice, another copy of the invoice was sent to his email address. On 05/02/16 the Human Resources Representative called in and advised he wanted to return the products, the Accounts Receivable agent advised of the 30 day return policy, and this order was well beyond 120 days, the Human Resource Representative requested to speak with a supervisor, the agent placed the call on hold and the line went dead. Later on 05/02/16 the Administrative Assistant with the same name as the person that signed for the UPS delivery of the order called in to the Customer Care Department. The Assistant requested to return the products and was again advised of the 30 day policy, the Assistant was offered, and accepted a 25% discount, which was immediately deducted from the invoice. The agent advised the Assistant per the documentation, the order was authorized by the person the complainant requested Personnel Concepts contact to approve the order during the initial contact on 12/11/15.
As stated in the initial portion of this response, this order has been fully credited and Personnel Concepts confirms the account balance is zero.
Response Summary: In an effort to successfully resolve this complaint, Personnel Concepts has permanently removed this account from all future contact. Personnel Concepts has issued credit for the order in question. This account has permanently been removed from all contact.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The resolution proposed by Personnel Concepts is what we requested in the first place.

Initial Business Response /* (1000, 5, 2016/05/12) */
Response: Upon receipt of this complaint, Personnel Concepts has issued full credit for the order in question under credit memo #XXXXXXXX; the company will not need to return any of the merchandise in dispute.
Personnel Concepts records show...

that a mail order card was received from the company for the purchase of the California and Federal Labor Law Poster. On 03/29/16 an agent from Personnel concepts contacted the company to confirm the information on the order card, as well as the information file for the company. The records indicate that the agent spoke with the receptionist who advised she was the authorized purchaser for the office. The receptionist confirmed the information and advised the office has five employees, does not offer health insurance, does not employ minors and has one posting location. The receptionist authorized the agent to add a subscription service that provides the company a new poster each time there is a revision to the postings, along with the OSHA Safety Poster, the Fair Labor Standard Act Poster, the Emergency Safety Poster and an Interview and Hiring Kit and the Affordable Care Act Poster. Personnel Concepts immediately requested the Quality Assurance Team review this call and to notify the Sales Manager of any issues found. Personnel Concepts records also show that the Office Manager called in on 04/05/16 and advised that the company only ordered one poster, the agent reviewed the details of the additional items with the Office manager and offered a 25% discount. The Office Manager advised she would discuss this with her boss. Then on 05/10/16 the Office Manager called back in and advised she wanted to return, the agent advised of the 30 day return policy, but approved the return at the companies expense for the shipping charge. As previously stated in this response, full credit has been issued for this order and the company will not need to return any of the merchandise. [redacted] Concepts has also requested the Quality Assurance Team review these calls and to notify the [redacted] Service Manager of any issues found.
Personnel Concepts has set the internal codes to permanently suppress this account from all future calls, emails, faxes and mailers; please note that mail suppression takes six to eight weeks and fax suppression takes thirty days due to campaigns already in process
Response Summary: Full credit has been issued for the order in question. The Quality Assurance Team has been requested to review all outbound and inbound calls in regards to the order. Personnel Concepts has set the internal codes to permanently remove this account from all future contact.

Initial Business Response /* (1000, 5, 2016/04/08) */
This complaint was immediately escalated to the Sales Manager for handling.
Personnel Concepts confirms the internal codes have been set to permanently remove this account from all future calls, emails, faxes and mailers.
The package the...

company received was sent in error and Personnel Concepts sincerely apologizes to the company for any inconvenience this issue has caused, there is no need for the complainant to return the merchandise.
Response Summary: This account has been permanently suppressed from all contact. This issues encountered by the company have been escalated to the Sales Manager for immediate handling. Personnel Concepts sincerely apologizes to the complainant.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I HAVE BEEN TOLD WE WERE REMOVED FROM THIS LIST BEFORE. BUT WILL ACCEPT THIS RESPONSE, BECAUSE IT CAME THROUGH THE Revdex.com. HOWEVER, I RESERVE THE RIGHT TO SEND ANOTHER COMPLAINT IF WE ARE CONTACTED BY THIS COMPANY EVER AGAIN.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12703801, and find that this resolution is satisfactory to me. Thank you very much. I expect all communication to be ceased by the end of April.