Peterson Residential/Commercial Builders, Inc

Door to door move, but we ended up having to move part of our belongingsIt took over weeks to complete the move with multiple additional appts
We have been asking Coleman Allied for a reduction in charges for our move from Seattle to DenverWe hired them to do a door to door move, but the company was very disorganized and we ended up having to help them sort our belongings on the day of the move (7/23/18) for over hours and then we had to help them move our belongings into one of the destinations in Denver later that eveningThey started unpacking our belongings at 5pm and there were two stops to the moveAfter hours they had only half of the first destination moved inThey asked my husband to help to make it go fasterAfter hours they finished, but did not have time to put together any of the furnitureThe next day, they finished the second half of the move, unloading my sister's belongings at her apartmentJust this portion of the move took full days, when it w

Allied Van Lines lost, destroyed, damaged and lied to us all the way through the move from Locust Grove Georgia to Vero Beach Florida They lied from the beginning and have caused us so much trouble The first thing that happen is a wedding ring came up missing *** and *** told us not to worry all their employees were bonded and for us to wait until we unpacked that they were sure the ring would show up They led us to believe that if the ring didn't show up our insurance would pay for it We upgraded all of the insurance I told the packer NOT to touch anything in the dresser until I returned to the room He paid no attention and when I came back I opened the drawer and asked him why the touched that piece of furnitureHe had moved everything into different boxes We unpacked and could not find the ring I immediately contacted *** They stated not to worry They lost so much of our belongings that it is unreal I packed chemicals that wer

ALL of my personal items were to be delivered within days of the pickup date of 5/Now days later I still do not have my couch
The movers picked up all of my personal belongings on Wednesday 5/in Orlando, FLAs stated in our binding contract I was to receive all of my belongings within daysOn Sunday 6/one mover showed up stating that he had everything but my couch which is noted in his notes left in the delivery paperworkHe was told they had contacted me and made we aware it would soon arriveThey did notAfter several failed attempts via phone and emails to my local contact (***) a secretary gave me the number to file a claimThe local movers in charge of my move have had little to no communication with me and never returned calls or emails since the delivery of all other items occurredI had to file a claim with Allied Van Lines their parent company The claim adjuster (***) with Allied said the couch had been found in NJ and would

Only delivered half of possessions on July 12, As of Aug 1, 2016, we still do not have the other portion of our possessions
Please reference my registration # is *** My contract stated you would deliver my belongings between July - I received a call from the driver on July 7th stating he would deliver our possessions on July 11th but he only had a partial loadHe stated nobody told him about the "overflow" I called the manager (***) of the local office in Pensacola, FL and asked why they were not delivering all of our belongings He stated it would be delivered on July or On July 11th,the driver called and stated he would not be able to deliver that day and he would arrive the following day on July 12thI received an email from *** (consumer customer care) on July asking how our delivery was going I advised her we did not receive our delivery I have not heard back from *** since although I called and left a voicemail So, I

Excessive moving charges without final receipt
Coleman said: I must ask that you provide full payment preauthorization for the difference of $1, This amount will only be pre-authorized and will be pending until the driver submits his documents This is standard procedure and if in fact the packing of the mirror cartons has changed, it will reflect in the driver's documents, and your balance will be adjusted accordingly Driver's documents have not yet been submitted
Coleman went ahead and charged me the without providing the final driver's documents I asked for the driver's document but they never sent it and never replied That amount is in addition to the original estimate of $ The original weight estimate was for lbsI had to add more stuff to be moved which increased the estimated weight by 19.76% to a second estimate of lbs Yet, the 1,that they added was 26% of the original $It does not make sense that the percent i

We scheduled a move with these folks and it was admittedly a bit complicated as they had to pick up our things, put them in storage for weeks, and then move them to our new homeWe only moved miles from one side of Atlanta to the other, but apparently that was too much That meant that everything was essentially touched twice as many times; unfortunately the result for us was A LOT of damaged furniture, our best furniture! Chief among the damaged items was our expensive cherry china cabinet that had one entire corner broken off The end of our dining table look liked it had been dragged across the pavementThis was previously a pristine dining room set of heirloom quality cherryIts not anymore and will never be and that was perhaps the most precious expensive furniture they moved Three separate end tables were seriously damaged: one all but destroyed with two of the four legs ripped off it, another looked like the corner was drug across the ground, and the other chipped up in several places One of our kitchen chairs with arms, had an arm broken off, and our cherry office desk was just entirely laid waste in pieces and the desktop ripped off and scratched upThe desk was merely left in pieces in our new basementand it appears to be history In addition, several boxes of dishware looked to be flattened somehow and the contents broken SAD! I had actually relied upon Allied to move us when I was in the Air Force, always with excellent resultsSadly that is no longer the case, I will never uses these guys again I was also mislead on the billing, as they promised me they would refund the cost of a shuttle if it was not used, and yet no shuttle was used however they never refunded me the $as promised We've filed a claim for the ruined furniture, but there is simply no way to really return my wife's dear heirloom dining room furniture to its previous pristine stateThey also dont really seem to care about the damage and have done absolutely nothing to help fix it or provide any suggestions whatsoever, except of course send a form I was told a QA inspector would be at the pickup and at the delivery to insure the quality of the moves; yet none ever showed up, nor has one ever contacted us after the fact to help us get our furniture that they destroyed fixed or replaced I am thoroughly disappointed! Let me emphasize thatthese guys were a huge dissapointement on how they cared for our furniture Merely moving it is not enoughit needs to arrive in the same condition it left, and on that level they failed!

Upon using this moving company, we found that we needed to finish the job ourselves since there wasn't enough room left on the truck
April move from ***

Complaint about ability to meet desired timeline
Contract GBL # ***
Moving Manager:***
Order was placed and household goods were picked up but box #1, utility box, was left at the original location and I had to pack it in my personal vehicle to move myselfHousehold goods were to be delivered by JulyI received no contact from the moving company until July and, after numerous calls, got a person at the company to research my GBL and discover it was still in Alabama and had not been transported
After speaking to the company, I informed them that I was starting my civilian career in July and could not accept deliveryMy partner could accept the delivery on any day except WednesdayThe representative says the only day they could deliver was July or else my household goods will be sent to storage for future delivery late August/early September
The company broke the contract that was advertised as being able to complete delivery and resulted in si

After move December 15,2017, I finally have gotten to see things more clearlyi was getting ready to work on projectR-emailed and called
On December 15, we moved from ***Movers came and loaded the truck Thursday I had to pay a little over 5000, after the packing the truck was informed move will not recieve items till the following Monday, I got that corrected and we movedBeing in *** for a little of months, I begin to unpack crafting items Looked through every box again to discover was missingCalled Coleman Early July Left Message, Late July 26, Online Chat Claim form revieved Called company again August 7, Left Message.August 9, called Coleman again no answers, no ordersI don't know what going on no communication to prepare fo any wounds

Coleman American packed my house in *** Florida, October 6, 2015, and loaded household goods October 7, When I unpacked boxes in my Edmond, Oklahoma, home, it was discovered that the packers had erroneously removed and packed four large glass shelves which were to remain in the entertainment center for the buyersI contacted *** with Coleman American and she advised that they would reimburse me for costs involved to return the shelves to the buyers of my home The buyers were remaining in their *** *** home until January, After they arrived in Florida, I sent the shelves via UPS to themI mailed a letter to Coleman American, attention ***, January 29, 2016, along with copies of charge slips totaling $ After repeatedly attempting to communicate with *** with no response, I contacted *** *** the Coleman American Representative I met with to arrange my move, and he advised he would be sure that I would be paid Now, he also won't re

*** American guaranteed that our furniture would be delivered between May and June They failed to deliver on time
We have contacted the company in Omaha that picked up our furniture but they know nothing about what happened to it and referred us to the national customer service line We have repeatedly contacted them and all that we have been able to learn is that our items are in a warehouse some place and they can't find a driver to deliver them This is no way to run a businessWe are camping out in an empty house with no idea when our furniture may arrive They allow us to make a claim for paper plates and a few items, but this falls short of addressing the inconvenience that their inefficiency has caused

My scheduled delivery date was May 18-May I was called the morning of May by *** *** who said they would deliver my belongings on May
My house was scheduled to be moved on May The driver came at AM and help arrived at AMWe were told we would be packed up by 2P and the driver/help left our house at 7POur delivery was scheduled for May 18-May and we would be given a hour notice from our driverOn Sunday around 4P I called our driver directly via cell phone and he was not aware of any delivery scheduled for usI tried reaching out to our move coordinator *** *** and our moving consultant *** ***I did not hear from anyone until Monday morning at 10AM and was told by *** that our delivery would not occur until May *** recommended I contact customer service to file a delivery delay complaintI called the number *** provided and did not hear back from them until 1130AMShe (*** ***) could not help me until I verifi

Our moving coordinator failed to coordinate our move correctly and the driver abandoned our belongings
6/28th the packers were set to arrive at amThey didn't arrived until pmThey sent a guy and a girlThe guy was originally one who worked in the office but they sent home into the field this day6/All of our things weren't loaded and sent to the warehouse like they were suppose to be7/The international delivery driver abandoned our belongings instead of picking them up to ship7/Shannon Davis told us our things are waiting to be assigned a driverI also spoke to Jon Combs7/Shannon Davis informed us that our belongings will be delivered at 7/In our contract that we signed and have prepaid approximately $10,for this move stated a delivery spread of 7/11-7/

Coleman in FL: mover packed March 28,'16, several items- missing or damaged
Company is liable for full replacement value for goods lost!
Leak in van, many items water damagedboxes missingI am still realizing several things were not delivered Driver had non- employee help unload van I was told to just write down the boxes with no tags and the driver , who delivered late at night, just put an X on inventory as they were "dumped in my apartmentDriver was very rushed, so l was not given time to check contents of each box When I unpacked I realized there were many items missing including my Franciscon China and Serling silver service for I n fact I am still realizing other things that are missing Adjuster closed case writing a trace for missing items and boxes was negative
I am years old , have moved several times and have never had this problemThe water staining in itself was too much For example water stained a sampler my grandmother made in This

Moving company broke my refrigerator, and does not help to resolve the issue Weeks without a refrigerator because of this company.Broken items, smashes boxes, missing items, refrigerator broken I would have been willing to work with them, but they are of zero help after I paid thousands of dollars
Product_Or_Service: cross country move

Trying to bill me for a shuttle I was told would not be a cost to me AFTER delivery had occurred, so there were no alternatives to pursue
Chose this company out of from a AAA referral agency for a FL- TX moveFelt great about the decision until I flew back to Florida to meet the movers, and they never showed upMy moving coordinator couldn't even figure out what was going on for over four hoursShe was sweet and I knew it wasn't her fault so I let it goFast forward a month to my furniture arriving in Texasthe driver called as he was getting close to the state to coordinate date and confirm detailsHe wasn't aware of the second stop I had requested to pick up a few things from my parents' house, but was fine to do itHe looked up my delivery address - a high rise which was mentioned in the quote process - and expressed concern on the ability to get his 70' tractor into the loading dock at the buildingAt his request I checked with my building manager who confirmed that w

Coleman Allied were paid high bucks instead they handled my households disrespectfully: lost, broke, scratched many items, delivered my furniture wet
On July 14, I hired Coleman moving services through the broker *** that promised a unique moving experienceThe day of the truck loading at the origen place in ***, TN, the truck and crew showed up hours lateThen the broker *** changed the storage facility to ***, Flinstead of ***, TnThe big surprise came on September 21, when the deliver crew unloaded my household: to begin with the tool box #disappeared with all the screws, nuts and bolts to assembly my furnitureColeman have to hired a third party to came and assembly my tables and it took a couple of days
Secondly, many boxes and furniture items such as the sofas, chairs and others were dumped
Third, many furniture were scratched and/or broken: the hutch, the china cabinet (broken and scratched), buffet (leg broken), ceramic vases

THE COMPANY CHARGED US AN EXTRA THAT WAS NOT ON OUR ORIGINAL MOVING CONTRACTBROKE OUR FURNITURE
07/11/MOVERS HOURS LATE FOR OUR HOUSE TO MOVE
07/14/MS *** *** CALLED WHILE FURNITURE WAS EN ROUTE TO TELL ME THE COMPANY HAD MISTAKENLY UNDERCHARGED US BY (NOT IN OUR MOVING CONTRACT)
I HAD CALLED MS *** MANY TIMES TO VERIFY THAT THE AMOUNT ON CONTRACT WAS CORRECT, SHE DID NOT RETURN MY CALLS
07/15/I ASKED THE MOVER (IDENTIFIED AS ***) TO CHECK OUR BED AFTER HE REASSEMBLED IN OUR NEW HOMEMR *** INSISTED THE BED WAS CORRECT REFUSED TO LOOK AT OUR BED, AND DROVE AWAY
OUR CHILDREN'S CRIBS WERE NOT CORRECTLY ASSEMBLED, MY WIFE HAD TO SPEND SEVERAL HOURS TAKING APART AND REASSEMBLING (THEY WERE UNSAFE AND WOULD HAVE COLLAPSED HAD THE CHILDREN BEEN PLACED INSIDE
THE MOVERS DESTROYED OUR CHILDREN'S DRESSER
07/22/- OUR BED COLLAPSED WHEN WE WERE LYING IN BED
07/24/SPOKE WITH MR *** *** AT MR ***

Did not arrive on time, did not have/ran out of supplies, took hours longer than estimate, things still not delivered, now in breach of contract
Movers called on 6/to state they were in route (~min away)I left workThey arrived an hour and min laterThey did not have tie down strapsMover said he "had never done inventory before." I had everything packed in boxes except the furnitureThey ran out of pads (I told them they needed more around pm, at 5:15pm they offered to shrink wrap my leather furniture)I had to call the office to get them to bring more padsThey stunk of cigarette smoke and left my things out in the rain on the porch and truckThey took over hours to do what was supposed to be a 4-6h jobI was late to a graduation event and missed a whole day of work as a result
I called to inform the office of my experience and was told the targeted delivery date was 6/(range 6/26-7/per the contract) and they would be in contact with meOn Monday