Peterson Residential/Commercial Builders, Inc

The Shawnee, KS location "disposed" of our personal property without our permission or notifying us while storing our items during a move
We recently completed a move from WA state to KS state June, Excellent notes were made of all our items including our custom made Italian furniture, our private wine collection from overseas etcWe have a bottle by bottle inventory as well as all liquor permitsWe were present and inspected all initial packing and loading of our personal property onto the moving truck, and at that time we noticed no problems or difficulties
Our goods had arrived in KS before we arrived and therefore necessitated some time in storageThe total amount of time in storage was approximately days between arrival of our goods and delivery to our homeUpon delivery of our goods we discovered that many of our goods had been severely damaged This includes having a mirror completely snapped off a motorcycle, a wooden bookcase completely shattered rendering it

Completely inept after the initial estimate and packing groupYou don't send a 2/full truck to pick up contents of a sq ft homeDriver refused to accept the fact that there was no way it would fitDriver had no tools or dolleys, and was completely unprepared to move gun safes that were clearly on the estimateDriver refused to call for second truck, which they conveniently call "overflow", until mid-day Saturday during an Alabama football game (of course there are no drivers available on a Saturday)
Original driver who is not qualified to work at a *** finally took his semi trailer back to yard in Huntsville and picked up a local truck to finish loadingWhen returning to HSV with the "local" truck, it was evident that he had no help unloading it, as many of the boxes and items were damaged (we suspect that they were tossed off the truck, as the items were packed well and many dishes shattered)
Unloading, the same driver still had no tools or dolleys, and we had a local safe mover handle the gun safes againCompletely ineptDriver stomping around acting like he was doing us a favor
After numerous phone calls and mis information from even Vice Presidents over the course of the next days, we finally saw our "overflow" shipment arrive in a condition that was completely horribleThe overflow driver stated that the condition of the boxes received were damaged before he picked them up from the HSV warehouse
Yes, many items damaged, not finished fighting with claims for damages yet If you can, avoid at all costs
The icing on the cake is the fact that this poor excuse for a company can't even process credit cards properlyThe entire move was paid for in advance, but they failed to process one of the paymentsThis has resulted in several collection letters and phone callsThe final payment due to their error was made today, and I received notification of another fun certified letter coming in the mail today
Maybe I should have waited more days to pay

The amount of items that were damaged during shipment for a military member
I moved from Gulfport Ms to Pearl Harbor Hi on military orders and the amount of stuff that was damaged due to poor handling of household goods is indescribableThe main item I want to focus on is a motorcycle that when it left my house in Gulfport was in full operating and legal state When it arrived in Pearl Harbor I found that the crate was busted open and the motorcycle took on heavy damage The entire back end of the motorcycle was crushed and the frame is bent making the bike unusable I had to pick pieces of the bike off the ground when it was rolled out of the crateThe engine was tweaked so much from the frame that it now leaks oil and gas like a faucet This is my daily driver that is now a broken gas and oil covered paperweight

Carrier altered documents after signed by shipper, driver completed Inventory Tally Sheet without input from shipper, over-charged for packing
Complaint involves a move from South Carolina to Ohio in August of
Carrier added numbers to the Addendum to Bill of Lading & Freight Bill after the document signed by shipper;
Charges for more boxes "Carrier Packed" than numbers reported on Household Good Descriptive Inventory sheets;
Numbers for items delivered on Inventory Tally Sheets completed by driver without input from shipper differ from those checked by shipper upon delivery (and Inventory Tally Sheets not provided to shipper until several months after the move and noted that several items that never left the origin were delivered); insurance claim denied on the basis of these incorrect Inventory Tally Sheets;
Coleman/*** has not responded to phone calls, emails, and certified letters inquiring about these issues and/or requesting additional information

Completely inept after the initial estimate and packing groupYou don't send a 2/full truck to pick up contents of a sq ft homeDriver refused to accept the fact that there was no way it would fitDriver had no tools or dolleys, and was completely unprepared to move gun safes that were clearly on the estimateDriver refused to call for second truck, which they conveniently call "overflow", until mid-day Saturday during an Alabama football game (of course there are no drivers available on a Saturday)
Original driver who is not qualified to work at a *** finally took his semi trailer back to yard in Huntsville and picked up a local truck to finish loadingWhen returning to HSV with the "local" truck, it was evident that he had no help unloading it, as many of the boxes and items were damaged (we suspect that they were tossed off the truck, as the items were packed well and many dishes shattered)
Unloading, the same driver still had no tools or dolleys, and we had a local safe mover handle the gun safes againCompletely ineptDriver stomping around acting like he was doing us a favor
After numerous phone calls and mis information from even Vice Presidents over the course of the next days, we finally saw our "overflow" shipment arrive in a condition that was completely horribleThe overflow driver stated that the condition of the boxes received were damaged before he picked them up from the HSV warehouse
Yes, many items damaged, not finished fighting with claims for damages yet If you can, avoid at all costs
The icing on the cake is the fact that this poor excuse for a company can't even process credit cards properlyThe entire move was paid for in advance, but they failed to process one of the paymentsThis has resulted in several collection letters and phone callsThe final payment due to their error was made today, and I received notification of another fun certified letter coming in the mail today
Maybe I should have waited more days to pay

They overcharged us & did not deliver for five weeks beyond the promised dateWe told them we could not download until the 12th but did the 9th
We were told the cost would be $to move from *** NM to *** CoThat was to include them packing and moving itWe ended up packing about half of the stuff and were not given but $creditWe were promised they would pick up by the 7thThe truck that they sent was overloaded and the driver called them around 9am requesting a second truckWe did not get that truck until 8pm that night!!! We also told them that we cannot download the truck to our new home until the 12th of JanuaryThe driver informs us that he had to be to Chicago for another load and had to download the 9th even though we were clear that we could not until the 12thWe were not told that the second load would go to El Paso's warehouse and not be delivered for additional weeksIn fact they promised delivery by the 15th of JanuaryIt did not get to us u

We have had nothing but wonderful experiences with Allied Van Lines, both in Chicago and in FloridaOur move from Chicago to Orlando was absolutely seamless (even in the middle of a hurricane!)They were completely communicative with us the entire time, and they made the entire process feel easy and free of stressIn Seminole County in Florida, I'd like to specifically mention Todd, who was an excellent help for our next move--communicative, professional, on-time and trustworthyYou can't pick better or more reliable movers

Thoroughly unprofessional moving serviceDamaged home, refuses to respond to calls, complaints
In June of this year, we moved from ***, Kansas to the ***Our shipment was approximately 13,poundsLocal Manhattan, KS company decided to truncate a four-day process into twoWe voiced our concerns to the local 'quality assurance' (QA) specialist from the transportation officeWe expressed our grievances over the manner of packing, the haste in which it was being done, the abject rudeness of the team leader, and made note of the physical damage being done to our residenceThe QA guy calmly conveyed our concerns to the team leader, with whom he was on a first-name basis, and with whom there was no cooperationThe QA guy merely expressed exasperation of his inability to affect any change and advised us on the claims process
When the pack-out was completed, the movers vanished like thieves in the night before we could get to the usual damage claim form we have

I have an overall good experience moving from New Orleans to Chicago this year
Pros:
Pricing stayed the same
Not one glass/decorative item was broken
Aaron R*** and Joan A*** (in NOLA) were professional and answered questions patiently
Cons:
The couch wasn't wrapped at all for the move - so it need some cleaning on delivery
A couple of low value book shelves were broken in transit
Again, overall a pleasant experienceIt would be great to have an estimate of packing time since it took until 10PM for packing day

My furniture was not picked up or delivered on timeWhen furniture was delivered many pieces were broken and torn up Terrible customer service
My furniture was to be picked up 9/Driver arrived and stated he couldn't take my stuff because the truck was fullSo instead of calling it in, he showed up to my house with a full truck saying well I cant take your stuff today We were on the phone for several hours trying to figure out what we were gong to do Well finally, it was decided that a truck would come on 9/and load up my belongings Since pickup didn't happen when promised, I was told that my stuff would be stored in a warehouse for a few days until they could get it deliveredOn 10-3-16, I received a text saying that all my furniture didn't make it on the truck and that my delivery would be made in shipments, which was not part of the agreement Days turned in to a weekOn 10-3-only half of my furniture was put on a truck because again, truck had no roomDa

I am writing to express my dissatisfaction with the moving company services providedThe whole process from packing the items to delivery
January 22,
Dear Sir/Madam,
RE: #XXXXXX
I am writing to express my strong dissatisfaction with your service
On January 16, the movers arrived to our new home at *** *** Dr., *** COThe
driver showed up with two gentlemen from the *** Springs officeThe truck did not contain any
floor coveringsI was told that she did not pack the truck and there weren't anyI said there will be no
one hauling items into our home without the floor coverings as we have brand new hardwood floors
After much back and forth, they finally agreed to go to the warehouse and retrieve themThe driver
that was sent revealed to me this was her first time driving and stated, she had to slam on the brakes
because she wasn't sure she would clear a bridge
Also, many comments were made about the packing of the item

The moving company refused to move my piano as the contract saidThey did not finish to assemble the furnitureThe dinning table was damage
On 08/29/2017, Coleman Worldwide Moving company (Allied Van) delivered my furnitureThey refused to move my piano to the second floor instead of leaving the piano in the garageThey also did not finished to assemble the furniture after they disassembled themThe dinning table got serious damageSome furniture miss small parts and screws
I called them many times and they still refused to resolve these issues

Very unprofessional movers at origin locationThrowing our boxes, dropping boxes, and cussing at each other
We were recently forced to deal with your moving company during a military move to Japan Our HHG shipment from *** Ga to *** Japan was picked up from Ga on October and was delivered on December We have your workers on video arguing all day at the origin location and throwing our boxes into the truckWe also have pictures of all the nails and trash they left in the drivewayThey did not bond our boxes on locationOnce they were delivered on the 12th of December, we have pictures of everything that is brokenStuff that cannot be replaced that my mother and father, that are now deceased, gave meMy son's bedroom furniture ruinedWe can't even put their beds together as the bolts and screws are missingOur queen size mechanical bed frame legs are all bent I will be talking with a lawyer about the damages and bringing a lawsuit against your companyNo

I had a scheduled delivery appointment and the company failed to deliver my goodsI am sitting in a place with no bedding and nothing to cook with
I had a scheduled delivery of ONLY 500lbs of household goods today July between 0800-I got a phone call from some it a saying his truck was broken they were not comingThere were several options available to the it at this company available, for example they could have rented from ***, ***, ***, or any other rental agency for a small moving truck to deliver my items today! I have had zero customer service

Similar to a previous poster, we were assigned this company for our military moveDue to our location, we were assigned to the Jessup, MD branch of the companyI have never met movers so rude and worthlessThe general manager, Rick D*** has to be the most unprofessional manager there isSomehow, it was decided that two 60-year olds to pack all of our stuffFor perspective, we are a family of and were living in a large story home with bedrooms, bathroomsOur house was cluttered but far from "disgusting" as described by Thelma, one of the movers they sentShe went out to her truck, called Rick (the manager) and refused to come back inWhen I spoke with Rick, he was extremely rude and said he'd be sending quality control to our house and if it really was as disgusting as described, he'd see to it that we were cancelledRick explained to me that I needed to be considerate of the fact that our movers were older and had some knee and back issues and to help them as much as I could *if* they came back in after quality control leftLast time I checked, it is not the responsibility of the clients to do the job of the employees! If they were in such a position to need that help, why were they sent in the first place?!
Quality control cameLow and behold, our house was....that's right....just fineThere was no reason for anyone to refuse to pack anything
Looking back, I wish we would have just told Thelma to get the hell out of our houseOur year olds could have done a better job with much nicer attitudes
This woman had the nerve to pack my husbands wedding band he had left sitting by the sinkWell, sort ofIt's yet to be foundThe box she had listed it as being packed in was unpacked and gone through many times with no sign of the ringAs if that wasn't bad enough, she only went on to further demonstrate her amazing packing skills!
She wrapped a inch, plastic, doll house toy in pieces of packing paper and taped all the way around it
Seriously, the number of boxes we opened to find things like this was almost unfathomable! Not to mention the boxes we opened to discover she had just thrown everything in
Moral of my review: if you EVER have to choose a moving company from the Jessup/DMV area, pick anyone else or do it yourself! My husbands wedding band is still missing and so many of our things have been discovered broken

Coleman American Moving moved my furniture into my garage while my floors were being repairedThey damaged my wood TV console
12/11/The movers damaged my wood TV console by leaving multiple deep gouges and scratches on the front

Allied removed items from my home in Las Vegas with proper paddingIt arrived in Tennessee in thin plasticMultiple furniture items were damagedWe paid Allied in full to pick up our belongings on 8/to drive to MurfreesboroThey called the day before stating a truck broke down and they would not be able to load our belongings until 8/We informed them this was not workable for us because we had to leave our home prior to 8/After much stress they reported they had located a truck to pick up our items 8/The movers arrived on 8/who were contract workers with AlliedThey wrapped our furniture in pads and treated it with great careThey denied having a truck that broke downAllied had overbookedWhat Allied also failed to mention to us was our items would sit in a storage until a driver could transport them cross countryThis should have been explained in advance and we would have selected a different moving companyOur items arrived in Murfreesborro on 9/The movers and driver started moving items off the truckThey were wrapped in thin plastic but no furniture padsMultiple items were scratched, indented, and damagedMy husband mentioned contacting the credit card company to inform them of the issue to see if the charge should be disputedAllied started loading our items back on the truck and made a call to corporateThey threatened to leave with our stuff (which is highly illegal to hold your household goods hostage) and I called the policeCorporate then called me saying the driver loaded the truck back up due to inclamite weatherI asked, "What inclamite weather?" Not a rain drop in sightThe police spoke to them and they started unloading our items againOne of the movers stepped in dog poop and tracked it all through our placeSo far we've estimated in damagesThey were paid approximately to complete this job right and they were beyond negligentWe were blamed for crushed boxes by the driver because we didn't fill them high enoughInstead they shouldn't put heavy boxes on top of light onesItems itemized as damaged thus far include a makeup vanity, antique night stand, white plant stand, counter height stools, bookcases, a television stand, Maytag washer, black wooden desk, leather desk chair, night stand, hand painted dresserWe do have pictures of the items coming off the truck and damages

The coleman/allied I am making a complain is in *** .cathey never delivered my furniture and belongings and it's over a week now.No answers
May my furniture was taken out for the warehouse in *** *** .ca My furniture was suppost to be delivered to me in Deerfield beach florida between june through the 8thSo far I been in Florida for a week an still I never received my furnitureWhen I call them they blow me off and give me no answers They pretend they don't know what day I will get my stuff but they are lying The days I was support to get my furniture they told me it was still in san Diego warehouse
I just want my stuff back and I hope nothing was stolen I have a nine year old daughter too and she wants her items clothes etc back to Every time I call I get no answers from these ignorant dumb
people who are very unprofessional

After move December 15,2017, I finally have gotten to see things more clearlyi was getting ready to work on projectR-emailed and called
On December 15, we moved from ***Movers came and loaded the truck Thursday I had to pay a little over 5000, after the packing the truck was informed move will not recieve items till the following Monday, I got that corrected and we movedBeing in *** for a little of months, I begin to unpack crafting items Looked through every box again to discover was missingCalled Coleman Early July Left Message, Late July 26, Online Chat Claim form revieved Called company again August 7, Left Message.August 9, called Coleman again no answers, no ordersI don't know what going on no communication to prepare fo any wounds

Only delivered half of possessions on July 12, As of Aug 1, 2016, we still do not have the other portion of our possessions
Please reference my registration # is *** My contract stated you would deliver my belongings between July - I received a call from the driver on July 7th stating he would deliver our possessions on July 11th but he only had a partial loadHe stated nobody told him about the "overflow" I called the manager (***) of the local office in Pensacola, FL and asked why they were not delivering all of our belongings He stated it would be delivered on July or On July 11th,the driver called and stated he would not be able to deliver that day and he would arrive the following day on July 12thI received an email from *** (consumer customer care) on July asking how our delivery was going I advised her we did not receive our delivery I have not heard back from *** since although I called and left a voicemail So, I