Pier 1 Imports

I have been a platinum card member and have spent a lot at Pier 1. I received a gift card right before shortly before the covid shutdown. I attempted to use but stores were closed. I called and was
Told I could use when they reopened. When out of isolation and return to MN I went to a store In June that was shown to be open (many miles) it was Closed. I called another store and Was told I could use card until July 5th. Placed An order Right away Online as the store was a drive and it would not accept my gift card. So several days later
Traveled to another store out of the way and was told
TOO LATE! missed it by days. Was treated rudely
When I tried to explain.....
what a horrible way to honor your best customers!
To be told false info twice and treated rude and loose my
Gift card purchased by my sister with little
Money to give!!!’ What a waste of a good store. Gifts cards are legally
Not Allowed to expire.... the store was still open!!!!!
Exceptions are never made for
Legit situations in a time of a Pandemic??? How awful and what a horrible Reflection on Pier 1!

Seems I am not the only one that has this problem. Pier 1 is not accepting gift cards anymore and I was not aware of this. I have attempted unsuccessfully at reaching multiple people in their customer support center as well as regional and directors at the store level. I have $370 in gift cards that I am told I can no longer use. Due to Covid-19 we have not been shopping nor were we aware the Pier1 stores were going out of business. On a whim, we went into the store in Cary on July 4th and were told the gift cards were no longer being accepted on Jul 3rd. A day late and $370 out of our pocket. I would like to re-coup this money as I feel this very wrong. Appreciate your help!!

I placed a order using my gift card before the July 2nd date, for whatever reason they cancelled the order after July 2nd and now they won’t accept my gift card in the store. Now I am out of 50 dollars and I completed the steps I needed too before the deadline. I want my money back

After the reopening of the Pier One stores after the Covid-19 quarantines, there was no information that I received either via email or at the store that I visited that let me know our gift cards would not be usable after a certain date. I even went to a store and used part of my gift card and NO ONE informed me to make sure that I use the remainder by a certain date, nor were there Any signs near the register or in the store informing people of this situation. If a store is still open for business there is no reason the gift card should not be taken when it is considered like having cash. This is equivalent to stealing from the customer!

I have a 75.00 gift card that I was unable to use. I tried to use it at the store this week, even when they were getting a whole new truckload of items in the store. I was told that it couldn't be used I haven't been able to shop before July 2nd due to covid. And most things were sold out online.

Ordered wicker furniture set May 28th and the order was charged to my account when they supposedly sent the order early June. Finally received part of the furniture last Tuesday. Very expensive order and the corner piece of the sectional is missing. Sectional looks ridiculous without the corner piece. Telephoned pier one last Wednesday to inform them of the missing piece as the order says completed on line and the shipping company informed me that they are still waiting on one piece of my order to arrive. Hours spent waiting on hold to speak with a representative that informs me that they have sent the entire order and that if the carrier does not find the missing piece then I am out of luck because there are no corner pieces of this set left. Funny they are selling the exact same sectional online still only much cheaper now . The representative stated that she would try to locate my missing piece of furniture and would call me back. She stayed that if she could not reach me by phone she would email me. Of course now 6 days later no return call and no email. So disgusted that I have been charged for a full set of furniture (long before any furniture arrived) and I have a sectional without a corner piece and a damaged chair also. I was a loyal customer for years. This is fraud! They should be held accountable.

I ordered an outdoor couch cushion in Ivory, and was told it could take up to 21 days to process. This was understandable considering the fact that the company is going out of business. Surprisingly, I received that package from them within 2.5 weeks, which was nice. However, upon opening the package, I find a Salmon/pink colored cushion instead of Ivory. I tried to contact customer relations through the number provided on their website, was on hold for 2+ hours, only for the call to be dropped. I found two other phones, which immediately disconnected as the Customer Service offices were "closed" even though I was well within the normal business hours... 2 PM CST on a weekday. I have also attempted to use the live chat feature, make it to number 1-5 in the queue only to have it disconnect and tell me no one is available. When I contacted my local store I was told that they were not able to help and to just "keep trying" even though the offices claim to be closed. I am at my wits end trying to find someone to talk to to either replace the cushion with the correct item or to have it refunded.

I ordered 3 pieces of furniture from pier 1’s website on 5/27/20. I paid $2,472.35 (this included $169 for a delivery charge). The order # is ***. On my account on their website it says all 3 items were sent to the carrier on 6/8/20 and my order is complete. My credit card was billed $2,472.35 on 6/9/20. Today is 7/13/20 (47 days since I ordered & 35 days since they said they sent it to the delivery company they use) and I still have not received anything from them or any explanation as to where my furniture is. It is almost impossible to get ahold of anyone at pier 1. I tried the txt & chat numerous times but neither one worked. I called & waited on hold for about 2 hours and the person was unable to tell me where my furniture is, only that 2 items (missing still 1) were sent to the delivery company on 6/8 (35 days ago) and the other one will be sent when they can get to it. I called the delivery company and twice now they have told me they don’t have anything. I don’t know what else to do at this point. Will someone please me?

I used a gift card to purchase items from Pier 1 in mid June and received an email that my items had shipped. When my order arrived part of the order was missing. I checked my email to see that a merchandise credit had been issued but was no longer valid since their policy for use of e-credit was expired after July 2. After trying to reach Pier 1 on this issue, it seems they are impossible to reach. The text number they gave to reach them immediately responded with "not receiving incoming text messages." When on hold to speak to a representative I am disconnected.

RE: Item *** On May 15-2020. I was charged $438.82 for a floral shaped 6x9 rug from Pier 1. The rug was to be brought into my home by a delivery someone. I absolutely did not agree for anyone to come into the home for delivery. Our home has been on lock down due to the Pandemic. My father had a heart attack ( his health has been poor) I could and would never agree to anyone coming into the home and carry germs that could hurt/kill my father. I refused the rug and delivery during this pandemic. Pier 1 acknowledged the rug. However, kept my money that I work hard for as you do. Pier 1 has the item and my money.
Poor ethical business practice. During the Covid-19 our Governor stated that no one was to come into the home to pass on illness which would cause death. I have called put on hold I was the 200th caller, down to 1 caller and said cant take call. I have written and emailed both with no response. This company is terrible how they handle this.

I ordered $2000 worth of product from Pier1 (online) and May 30th. My credit card has been billed. I have tried calling three different times, waiting up to an hour and 45 minutes, to only have my call disconnected. I've tried their chat feature, waiting for over 20 minutes. When the chat feature said I was 2nd in queue, it disconnected, stating that there were no agents available to chat. I tried calling Ryder (their shipping agents) and they said they can't see anything until the actual furniture arrives to their warehouse. Pier 1 states that it will take 14-21 business days to ship items. Today is the 31st business day and I have yet to receive any information. I am beyond frustrated.

I have placed an order on 5/24/2020 and have yet to receive the items ordered and have not received any shipping information or updates. I have tried calling to hear that shipping can take up to 21 days but we are well beyond that period of time. I have tried calling multiple times but get disconnected each time. I spent a total of $328.28 on these items that I have not received.

It has been three weeks since my order was placed (order ***) and it has not shipped. You cannot reach them by phone, email or online chat. They keep lowering prices on items, not lowering the price you paid, and not shipping any items blaming Covid which is an easy scapegoat. I want a refund or my items shipped immediately. Thanks.

In mid June 2020 I read an article stating Pier 1 Imports was closing and gift cards needed to be redeemed before July2, 2020. In June, I attempted to call and find out the balance on my gift card and could not reach anyone so I went online to buy items to use up the balance of my gift card and it would not accept my card. I've been trying to get in touch with someone, anyone for days!

Today I finally reached someone who told me my balance was $49.03 but told me it could no longer be used. She also said everyone was having trouble getting through and not just today. I went online and search again for some way to contact Customer Service but with no luck. There is a Coronavirus stay in place for me because of health concerns and the fact Pier 1 Imports made it virurually impossible to use the gift cards during the final days is WRONG! It's not right that they get to keep my $49.03!!

We ordered 3 umbrella bases for a total of about $300. The website shows 3 tracking numbers. One was delivered damaged (the website shows it delivered), another shows the shipment was damaged and gives no further information. The 3rd shows it’s been in Savannah GA for more than a month. The order was placed late May.

Placed online order on 5/23/20 of qty 3 of item #*** dinnerware sets. $116.95 each. I received qty 2 on 6/17/20. The remainder of qty. 1 still shows in pier1 system as "ready to go" and has a UPS tracking # assigned to it, for over a month now, UPS has no record of this until received by Pier1. My contact attempts by phone and chat have been unsuccessful. Please note on 6/17 I was charged for the entire order in the amount $378.04 I would prefer to receive my order in it's entirety or a least an update of when it will ship. Thank you for your assistance.

I have a $25 gift card and have been told that the money was recently transferred to another gift card, which I never did. I wasn’t able to use the gift card. I cannot get through to customer relations through chat or phone.

On June 4th I purchased several furniture items from Pier 1 with White Glove Delivery Service. These items are:

Swingasan Chair, Stand, & Cushion
48" Round Table
40" glass table cover
4 Capri dining chairs

I havea been charged $1,864 for these items plus a lamp that I received. I have not been contacted about delivery and every single attempt I have made to contact the company for a status has resulted in being disconnected.

$875 worth of products has not arrived and not shipped in over 45days. They said it would be up to 21days till it would be shipped. Customer service will not take my calls and online chat is not available.

I purchased a $250 gift card for my mother and found out that Pier1 was going out of business shortly after. Pier1.com is no longer accepting gift cards as online payments and can only be used for in store. The issue is that my mother lives in rural area and does not have a car and the closest location is 1.5 hours away. I contacted customer support about this matter and after waiting 2.5 hours to speak with someone and the representative said there was nothing they could do.