Duke combined my accounts from my new apt and old apt with out my knowledge On October 26th I called duke to have my power turned off at my apartment in kissimmee because I was moving to champions gate and had power turned on thereThey said the power would be turned off and a bill would be sent for my apt in KissimmeeWell now in December I get a bill for $due because they never turned off the electric at my apartment in kissimmee which I was billed for November even though I didnt live thereI have spent days calling, hours on the phoneThe people who work at duke are not even documenting my phone calls, they are very rude and have hung up on me multiple timesI had asked to speak to a manger and the person working at Duke energy refused to transfer me to a manager and said she would just hang upThe Duke energy representative also admitted to combining my new account and old account with out my permissionThis needs to be fixed
Power shut off 10am no warningNo noticeNo call or emailPaid bill and reported at 1033amStill no power over hours later I was away all week on vacation forgot or just missed the billFirst time everThey just shut off my power without warning of any kindNo phone calls not a knock at the door, no call text or email I immediately run to make a payment within a half hour of this, call it in and provide the receipt number at 1033am 11/It is now 6pm..and I am still without powerIts hot, I havent been able to cook anything the entire day! Despite right after calling in my payment and being told there are plenty of techs in the area and it shouldnt be more than a few hours...yet over hours later its 80+ degrees
I have had trouble with duke energy since May I have tried to get them to rectify the disconection fees I encoured in this process of tryint Account # [redacted]
Duke energy charged me in the month of Dec the month of Jan2othey charged me I ONLY HAD MY HEAT ON ONE NIGHT THIS MONTHtHEY WOULD NOT SEND ANYONE OUT TO SEE IF IT WAS A MISTAKE .CAN YOU HELP ME? Product_Or_Service: ENERGY Order_Number: NONE Account_Number: [redacted] ***
I made an online payment to Duke on the evening of 3/8/ Shortly after payment was made, I received receipt confirmation that payment of $was received (it was also deducted from my checking on evening of 3/8) I contacted Duke's offices a few days later to make sure payment was received/posted/applied accordingly to my account and was told by Sergio in Duke's billing department that payment was received and it cleared on 3/9, nothing is owed/past due, and account is current/up-to-date and I don't owe anything until next month (April) Per [redacted] 's customer service department, Duke gave initial authorization on March but never submitted final charge to [redacted] so, therefore, the original hold fell off system and amount was never deducted....not until twelve (12) days later, which resulted in overdraft fess because I was continuously making debit card purchases assuming that the original Duke payment of $had been paid and satisfied when, in reality a
Duke Energy sent me a past due notice threatening to shut off my power [redacted] even though I paid the [redacted] the date it was due I called to discuss this and was told that this letter was generated automaticallyIt is a violation to send a past due notice to a customer who paid their [redacted] on timeIf this is indeed a system generated letter, you may want to consider a system enhancement that looks at when payments are initiated and not when they are processed in your systemI'm sure this is a rampant problem with Duke Energy and I'm going to do everything I can to shed light on this problem
Consistently not providing valuable service within a timely fashion four times in a row Duke energy has failed as a company to delivery a service needed to support a familyDuke energy has failed to maintain power lines over the last years in the Deltona area in the North west part of townIn the hurricanes hit power was interrupted for days after each storm and then again for Mathew on 10/7/still no information or contact numbers available For the 4th time in a row our neighbors across the street and behind us have had un interrupted service in all stormsAnd we sit in the dark looking at their lights again with no end in sight, with power trucks coming into the area and then all leaving with no power and no crews, no one to call and Duke not releasing any new informationAny other company would be out of business for treating their customers this wayWe have even thought of selling the house to move to a different location to get out from under Duke Ener
Another 1247$ big came in the mailAfter my wife was told one thing by corporate, they came and shut off our lights anyway! MY WIFE SPOKE WITH SHEROLIN A REPRESENTATIVE OF DUKE ENERGY THAT WORKS AT THE CORPORATE OFFICE.WE WHERE INSTRUCTED HOW TO BE ABLE TO PAY OUR HIGH [redacted] DOWN AFTER BEING STUCK WITH A HIGH [redacted] WHEN WE MOVED INTO OUR NEW HOMESince then we have yet to see the services that where promised to us, and no one from this company had held its word on the agreement that was agreed uponOur light where disconnected to pay, and even though my wife was told exactly what to do from corporate they still cut our lights off and made us pay almost 600$ to have pur services restored, still adding a 40$ late feeThe customer service reps have been rude and unhelpful, and after paying 600$ at 2pm It is now 5:30pm and we are still baking in the Florida heat without any electricityThat's right even after paying an outrageous amount to have our services restoredThis is not the f
Reconnecting service took over hours My service was disconnected on 10/4/at around 1:pmI paid the needed amountReceived a text message stating the service is connected and if there was a problem to callUpon returning home, 2hrs after recieving said text messageMy power still was not restored and called the said numberSpoke to an agent, told I would have service no later than 12:amIt it now 1:am and no service and a whole refrigerator full of now spoiled foodI've been sitting in an silent,dark and hot apartment for hours and I'm asthmatic,
I need help/assistance for my account I am very displeased with my experience as a Duke energy customerI have been a Duke energy customer since May and I don't feel that I deserve the treatment that I have receivedI would really like for someone to explain to me how I lost my privilege of making a payment arrangement and was kicked off of budget billing when if the website was working I wouldn't be in this mess.THIS MGNT COMP IS CHARGING TENANT $25, FOR SIMPLY MAILING A LETTER I stumbled onto this info and inquired, as opposed to being notified This is very disturbing and unfortunate I was told by a web support supervisor that I was taken off budget billing as of March due to my history of paymentsI explained to her that my trouble started in February when duke revamped its websiteI made a payment arrangement for the end of the month (2/28), however, I logged on 2/only to discover that there was no way to make my paymentI began to call Duke energy between the
last month on 05/02/i make a payment of $leaving no balance on the account but now my bill for this month is $ went I contact Duke Energy they ask me if my house was seasonal I said no and she said thats weird she said to give her a minute and went she get back on the phone she said that they change the meter and the meter didn't work for a month and thats why they charge for days of service but that is not true because if I make a payment on 05/02/and the change the meter witch they say it wasn't running for a month how I have zero balance after that payment and beside that the month just starting
Due Energy messed up and damaged my yard and I didn't even requested their service! Duke Energy workers appeared at my residence about days ago and I haven't even called themThey were working on a neighbors house but accessed an electric box in my propertyThey proceeded with cutting bushes around the box then after they finished with the job, they just left without cleaning up after themselves! The bushes left on my property have damaged my lawnI contacted customer service and they promised to take care of the issue but nothing happenedIf they need to access to something, they have to clean up after themselvesNow they damaged my lawn so they owe me $for landscape repairs
Never had an account with this company, yet have collections on my credit report for this company An account was opened fraudulently under my name, and I just now learned of it when I look at my credit report I see the original creditor was "DUKE ENERGY CAROLINAS PROGRESS" and that I owe $I would like to see any signed documents this company has of me opening an account with them, I have filed a complaint with the FTC and will be filing a FCRA 605B, I am going to contact the collections agency as wellI have nothing on my credit except this, I have placed a freeze on all credit reportsThis is fraud, and I am not getting any answers via the phone with this company
was being double charged monthly and when confronted I was told id be getting refund never happened, instead billed double more times mother passed away in feb 2018, had to take over utilities until house sold under a reverse mortgage the bills monthly were started receiving double bills in each monthpaid thinking it was to close accountinstead I found I was being charged double each monthwhen I called corporate they said id be refundednever happened! instead the charged me double and refused to close account I held back on paying this since I knew by my records I didn't owethe sent to collectionthey forced me to set account under my name , explaining this would clear it upit did not!! it made me responsible for these faulty billsvery rude corporateI am in FPL area I cant have Duke
Wait time for reconnection after interruption of services March My service was interrupted because I had not paid in a timely mannerYet after I paid my services took more than hours to be restoredI have a home based business and a child that waited all day for a warm bottleThis is unacceptableThere should be a reasonable window of to hours given to costumers as to when their sir services will be restoredThis is bad businessElectricity is a basic human need in a modern business arena and customers shouldn't have this need being played out by the monopoly of dukes employees who decide when it's convenient for them to restore servicesIf this is the case they should not interrupt services not knowing if there is a sickly child or someone who depend on electricity to make a livingFurthermore there should not be a monopoly of electricity provider in one areaCustomers should have the ability to not patronize a business if they do not agree with their busine
Requested new service installation on 03/and as of today the service have not been turned on I requested new service with Duke Energy for my new residence location in [redacted] FloridaDeposit payment was issued on 03/03/17, as per their request, and as of today no service have been completed There have been couple of situations, first they claimed that the Construction Permit was not submitted, which when I contacted the [redacted] FL Office on this, I was informed that it was emailed to them Second they claimed that the pole installed by the Contractor was not in compliance with Duke Energy's requirements, when I contacted the contractor they informed that it complies with FL State requirements, not sure if is that Duke have different ones, is that legal? Duke wanted me to paid $1,to them to install a new pole, which make no sense to me and not pay for it, besides I did not had that money to pay them for something that the contractor did by adding an additional lift pole,
To change Duke energy account I have to wait for the technician for hours!!! Can't pick up my medicineWhat is I diy waiting for the service??? To change Duke energy account on my name (after divorce) I have to wait for the technician for hours!!! Can't pick up my medicineWhat if I die waiting for the service??? I called to the customer service for help asking to give me approximate time when technician will be at my house but got nothingThe woman said I have to stay home and wait, or I have to put my dog inside the house (which is impossible) and left open my backyard gate (which is impossible)What is wrong with this companyAtt (for example), they will give me approximate time (hours) to stay home and wait for the att technician Why Duke Energy doesn't care about the customers? Is there any possibility to change Energy provider? NO, because they are a MONOPOLISTS
I CAN'T GET A [redacted] FROM THEMI HAVE CONTACTED THEM ,BY PHONE, E-MAIL, AND THEY STILL CAN'T SEND ME A *** I AM AT MY WIT'S END I HAVE RECEIVED A COUPLE OF BILLS BY MAILI HAVE TO CALL THEM TO GET A [redacted] SENTTHIS MONTH IT DIDN'T COME, EVEN THOUGH I WAS PROMISED A *** I WAS TOLD TO PAY ONLINETHE ONLY WAY TO GET AN AMOUNT DUE TOTAL ONLINE IS TO HAVE PAPERLESS BILLING OR AUTOMATIC CARD DEDUCTION NEITHER OF THESE ARE MY CHOICE WAY TO PAYMY ACCTINFO IS : [redacted] 526WALTON VILLAGE WAY TARPON SPRINGS, FL XXXXX ACCT.#XXXXXXXXXX I CAN'T BELIEVE THAT I CAN'T GET A ***PLEASE HELPI BET IF I DIDN'T PAY, THEY WOULD BE SENDING ME A SHUT OFF NOTICE REALLY FAST
Hi,I've attempted to enroll in Duke Energy's ebill program, both times unsuccessfullyEach time i've been charged a $returned item charge, but every inquiry as to what information is incorrect has been met with negligence.Not one of the Duke Energy representative's could provide me with proof as to why the item was returned, only that the account number came back as invalidI've used the same account for over years and am enrolled in countless other bill pay services, so I find this highly unlikelySecond, they did say the last digits they could recover match my account number, but the other digits must be off.I'm looking for concrete evidence of the incorrect informationThe refunded the first returned item charge as a courtesy, but never found the cause of the problem and suggested I try again at a later timeThat later time was 4/15/where I attempted to enroll but received a returned item charge days later Product_Or_Service: Electrical Account_Number: 30959-
Had service with Duke for yearsReturned my deposit per their policyMoved to new home, wouldn't allow a transferAsked for deposit again! Duke Energy's policy is to return your deposit after months of service We lived in our home for years, they returned our deposit We bought a new home and I called to transfer service and the customer service representative I spoke with said I wasn't allowed to transfer services because someone had already canceled my serviceI told him that makes no senseI know I didn't cancel my service, and my husband did not eitherI wasn't happy after going back and forth with the rep and I reluctantly gave them an additional deposit that they were requiring me to give them to start new serviceI needed to make sure we had service as the the weekend was approaching and didn't want to be without service for myself and my family Later that day I told my husband the story and how ridiculous it was so he called back and spoke to another rep and
Duke combined my accounts from my new apt and old apt with out my knowledge On October 26th I called duke to have my power turned off at my apartment in kissimmee because I was moving to champions gate and had power turned on thereThey said the power would be turned off and a bill would be sent for my apt in KissimmeeWell now in December I get a bill for $due because they never turned off the electric at my apartment in kissimmee which I was billed for November even though I didnt live thereI have spent days calling, hours on the phoneThe people who work at duke are not even documenting my phone calls, they are very rude and have hung up on me multiple timesI had asked to speak to a manger and the person working at Duke energy refused to transfer me to a manager and said she would just hang upThe Duke energy representative also admitted to combining my new account and old account with out my permissionThis needs to be fixed
Power shut off 10am no warningNo noticeNo call or emailPaid bill and reported at 1033amStill no power over hours later I was away all week on vacation forgot or just missed the billFirst time everThey just shut off my power without warning of any kindNo phone calls not a knock at the door, no call text or email I immediately run to make a payment within a half hour of this, call it in and provide the receipt number at 1033am 11/It is now 6pm..and I am still without powerIts hot, I havent been able to cook anything the entire day! Despite right after calling in my payment and being told there are plenty of techs in the area and it shouldnt be more than a few hours...yet over hours later its 80+ degrees
I have had trouble with duke energy since May I have tried to get them to rectify the disconection fees I encoured in this process of tryint Account # [redacted]
Duke energy charged me in the month of Dec the month of Jan2othey charged me I ONLY HAD MY HEAT ON ONE NIGHT THIS MONTHtHEY WOULD NOT SEND ANYONE OUT TO SEE IF IT WAS A MISTAKE .CAN YOU HELP ME? Product_Or_Service: ENERGY Order_Number: NONE Account_Number: [redacted] ***
I made an online payment to Duke on the evening of 3/8/ Shortly after payment was made, I received receipt confirmation that payment of $was received (it was also deducted from my checking on evening of 3/8) I contacted Duke's offices a few days later to make sure payment was received/posted/applied accordingly to my account and was told by Sergio in Duke's billing department that payment was received and it cleared on 3/9, nothing is owed/past due, and account is current/up-to-date and I don't owe anything until next month (April) Per [redacted] 's customer service department, Duke gave initial authorization on March but never submitted final charge to [redacted] so, therefore, the original hold fell off system and amount was never deducted....not until twelve (12) days later, which resulted in overdraft fess because I was continuously making debit card purchases assuming that the original Duke payment of $had been paid and satisfied when, in reality a
Duke Energy sent me a past due notice threatening to shut off my power [redacted] even though I paid the [redacted] the date it was due I called to discuss this and was told that this letter was generated automaticallyIt is a violation to send a past due notice to a customer who paid their [redacted] on timeIf this is indeed a system generated letter, you may want to consider a system enhancement that looks at when payments are initiated and not when they are processed in your systemI'm sure this is a rampant problem with Duke Energy and I'm going to do everything I can to shed light on this problem
Consistently not providing valuable service within a timely fashion four times in a row Duke energy has failed as a company to delivery a service needed to support a familyDuke energy has failed to maintain power lines over the last years in the Deltona area in the North west part of townIn the hurricanes hit power was interrupted for days after each storm and then again for Mathew on 10/7/still no information or contact numbers available For the 4th time in a row our neighbors across the street and behind us have had un interrupted service in all stormsAnd we sit in the dark looking at their lights again with no end in sight, with power trucks coming into the area and then all leaving with no power and no crews, no one to call and Duke not releasing any new informationAny other company would be out of business for treating their customers this wayWe have even thought of selling the house to move to a different location to get out from under Duke Ener
Another 1247$ big came in the mailAfter my wife was told one thing by corporate, they came and shut off our lights anyway! MY WIFE SPOKE WITH SHEROLIN A REPRESENTATIVE OF DUKE ENERGY THAT WORKS AT THE CORPORATE OFFICE.WE WHERE INSTRUCTED HOW TO BE ABLE TO PAY OUR HIGH [redacted] DOWN AFTER BEING STUCK WITH A HIGH [redacted] WHEN WE MOVED INTO OUR NEW HOMESince then we have yet to see the services that where promised to us, and no one from this company had held its word on the agreement that was agreed uponOur light where disconnected to pay, and even though my wife was told exactly what to do from corporate they still cut our lights off and made us pay almost 600$ to have pur services restored, still adding a 40$ late feeThe customer service reps have been rude and unhelpful, and after paying 600$ at 2pm It is now 5:30pm and we are still baking in the Florida heat without any electricityThat's right even after paying an outrageous amount to have our services restoredThis is not the f
Reconnecting service took over hours My service was disconnected on 10/4/at around 1:pmI paid the needed amountReceived a text message stating the service is connected and if there was a problem to callUpon returning home, 2hrs after recieving said text messageMy power still was not restored and called the said numberSpoke to an agent, told I would have service no later than 12:amIt it now 1:am and no service and a whole refrigerator full of now spoiled foodI've been sitting in an silent,dark and hot apartment for hours and I'm asthmatic,
I need help/assistance for my account I am very displeased with my experience as a Duke energy customerI have been a Duke energy customer since May and I don't feel that I deserve the treatment that I have receivedI would really like for someone to explain to me how I lost my privilege of making a payment arrangement and was kicked off of budget billing when if the website was working I wouldn't be in this mess.THIS MGNT COMP IS CHARGING TENANT $25, FOR SIMPLY MAILING A LETTER I stumbled onto this info and inquired, as opposed to being notified This is very disturbing and unfortunate I was told by a web support supervisor that I was taken off budget billing as of March due to my history of paymentsI explained to her that my trouble started in February when duke revamped its websiteI made a payment arrangement for the end of the month (2/28), however, I logged on 2/only to discover that there was no way to make my paymentI began to call Duke energy between the
last month on 05/02/i make a payment of $leaving no balance on the account but now my bill for this month is $ went I contact Duke Energy they ask me if my house was seasonal I said no and she said thats weird she said to give her a minute and went she get back on the phone she said that they change the meter and the meter didn't work for a month and thats why they charge for days of service but that is not true because if I make a payment on 05/02/and the change the meter witch they say it wasn't running for a month how I have zero balance after that payment and beside that the month just starting
Due Energy messed up and damaged my yard and I didn't even requested their service! Duke Energy workers appeared at my residence about days ago and I haven't even called themThey were working on a neighbors house but accessed an electric box in my propertyThey proceeded with cutting bushes around the box then after they finished with the job, they just left without cleaning up after themselves! The bushes left on my property have damaged my lawnI contacted customer service and they promised to take care of the issue but nothing happenedIf they need to access to something, they have to clean up after themselvesNow they damaged my lawn so they owe me $for landscape repairs
Never had an account with this company, yet have collections on my credit report for this company An account was opened fraudulently under my name, and I just now learned of it when I look at my credit report I see the original creditor was "DUKE ENERGY CAROLINAS PROGRESS" and that I owe $I would like to see any signed documents this company has of me opening an account with them, I have filed a complaint with the FTC and will be filing a FCRA 605B, I am going to contact the collections agency as wellI have nothing on my credit except this, I have placed a freeze on all credit reportsThis is fraud, and I am not getting any answers via the phone with this company
was being double charged monthly and when confronted I was told id be getting refund never happened, instead billed double more times mother passed away in feb 2018, had to take over utilities until house sold under a reverse mortgage the bills monthly were started receiving double bills in each monthpaid thinking it was to close accountinstead I found I was being charged double each monthwhen I called corporate they said id be refundednever happened! instead the charged me double and refused to close account I held back on paying this since I knew by my records I didn't owethe sent to collectionthey forced me to set account under my name , explaining this would clear it upit did not!! it made me responsible for these faulty billsvery rude corporateI am in FPL area I cant have Duke
Wait time for reconnection after interruption of services March My service was interrupted because I had not paid in a timely mannerYet after I paid my services took more than hours to be restoredI have a home based business and a child that waited all day for a warm bottleThis is unacceptableThere should be a reasonable window of to hours given to costumers as to when their sir services will be restoredThis is bad businessElectricity is a basic human need in a modern business arena and customers shouldn't have this need being played out by the monopoly of dukes employees who decide when it's convenient for them to restore servicesIf this is the case they should not interrupt services not knowing if there is a sickly child or someone who depend on electricity to make a livingFurthermore there should not be a monopoly of electricity provider in one areaCustomers should have the ability to not patronize a business if they do not agree with their busine
Requested new service installation on 03/and as of today the service have not been turned on I requested new service with Duke Energy for my new residence location in [redacted] FloridaDeposit payment was issued on 03/03/17, as per their request, and as of today no service have been completed There have been couple of situations, first they claimed that the Construction Permit was not submitted, which when I contacted the [redacted] FL Office on this, I was informed that it was emailed to them Second they claimed that the pole installed by the Contractor was not in compliance with Duke Energy's requirements, when I contacted the contractor they informed that it complies with FL State requirements, not sure if is that Duke have different ones, is that legal? Duke wanted me to paid $1,to them to install a new pole, which make no sense to me and not pay for it, besides I did not had that money to pay them for something that the contractor did by adding an additional lift pole,
To change Duke energy account I have to wait for the technician for hours!!! Can't pick up my medicineWhat is I diy waiting for the service??? To change Duke energy account on my name (after divorce) I have to wait for the technician for hours!!! Can't pick up my medicineWhat if I die waiting for the service??? I called to the customer service for help asking to give me approximate time when technician will be at my house but got nothingThe woman said I have to stay home and wait, or I have to put my dog inside the house (which is impossible) and left open my backyard gate (which is impossible)What is wrong with this companyAtt (for example), they will give me approximate time (hours) to stay home and wait for the att technician Why Duke Energy doesn't care about the customers? Is there any possibility to change Energy provider? NO, because they are a MONOPOLISTS
I CAN'T GET A [redacted] FROM THEMI HAVE CONTACTED THEM ,BY PHONE, E-MAIL, AND THEY STILL CAN'T SEND ME A *** I AM AT MY WIT'S END I HAVE RECEIVED A COUPLE OF BILLS BY MAILI HAVE TO CALL THEM TO GET A [redacted] SENTTHIS MONTH IT DIDN'T COME, EVEN THOUGH I WAS PROMISED A *** I WAS TOLD TO PAY ONLINETHE ONLY WAY TO GET AN AMOUNT DUE TOTAL ONLINE IS TO HAVE PAPERLESS BILLING OR AUTOMATIC CARD DEDUCTION NEITHER OF THESE ARE MY CHOICE WAY TO PAYMY ACCTINFO IS : [redacted] 526WALTON VILLAGE WAY TARPON SPRINGS, FL XXXXX ACCT.#XXXXXXXXXX I CAN'T BELIEVE THAT I CAN'T GET A ***PLEASE HELPI BET IF I DIDN'T PAY, THEY WOULD BE SENDING ME A SHUT OFF NOTICE REALLY FAST
Hi,I've attempted to enroll in Duke Energy's ebill program, both times unsuccessfullyEach time i've been charged a $returned item charge, but every inquiry as to what information is incorrect has been met with negligence.Not one of the Duke Energy representative's could provide me with proof as to why the item was returned, only that the account number came back as invalidI've used the same account for over years and am enrolled in countless other bill pay services, so I find this highly unlikelySecond, they did say the last digits they could recover match my account number, but the other digits must be off.I'm looking for concrete evidence of the incorrect informationThe refunded the first returned item charge as a courtesy, but never found the cause of the problem and suggested I try again at a later timeThat later time was 4/15/where I attempted to enroll but received a returned item charge days later Product_Or_Service: Electrical Account_Number: 30959-
Had service with Duke for yearsReturned my deposit per their policyMoved to new home, wouldn't allow a transferAsked for deposit again! Duke Energy's policy is to return your deposit after months of service We lived in our home for years, they returned our deposit We bought a new home and I called to transfer service and the customer service representative I spoke with said I wasn't allowed to transfer services because someone had already canceled my serviceI told him that makes no senseI know I didn't cancel my service, and my husband did not eitherI wasn't happy after going back and forth with the rep and I reluctantly gave them an additional deposit that they were requiring me to give them to start new serviceI needed to make sure we had service as the the weekend was approaching and didn't want to be without service for myself and my family Later that day I told my husband the story and how ridiculous it was so he called back and spoke to another rep and