Duke Energy has erroneously charged me in Excess of $for one months electricThe have erroneously shut off my power with a sick asthmatic person in my homeThey charged the tax payer for a power plant that was never built and "accidentally" destroyed another, never claiming any financial liability for their mistakes and violation of public trust Now after Hurricane Irma, Duke made every effort to restore businesses, but my neighborhood, including some very elderly and needy neighbors are forced to sufferWalmart, Target and Innisbrook (that is housing many Duke employees) are priorities over those living paycheck to paycheckThey have their power I personally have lost in excess of $worth of food and my fish are dying, not to mention my wife, year old daughter and little dog are sick from the heat Every day we now report the outage in our neighborhoodEveryday Duke tells us it must be on, because there's no record of any outage reportedA Duke representative went so far as to blame me for, stating I just need to turn on my breakersITS MY WHOLE NEIGHBORHOODHundreds of peopleThey don't all need to flip their breakers We already pay the highest rates in the state and despite all of their blunders, Duke is seeking a rate increase next year Duke has been a pox on the great state of Florida and a burden on our wallets and tax dollars Plan to see me at every public meetingI will post/disclose my discontent on every public forum I will do everything in my power to build a coalition to erradicate this parasitic organization from this state
Contract with Duke Energy for two outdoor lights Have attempted since June to have both lights repaired One light still has not been repaired Contract with Duke Energy for two outdoor lights Have been requesting repair of the lights since June One light still has not been repaired although I keep getting billed for it as if it was working Light needs to be repaired or removed I would prefer that it be repaired
Duke Energy XXXX XXth St S Saint Petersburg, FL XXXXX-XXXX Dear Sirs, I attempted to file a complaint against Duke Energy in your website, to no availTherefore, I am emailing my complaint to you along with pertinent contact information We have been customers of Duke Energy for many years with no payments issues whatsoeverWe always paid on timeWhile my husband was stationed at FtBragg, we were customers of Duke Energy in NC, and simultaneously in Florida at my residence in Waterford Cir W., Tarpon Springs, FL Both accounts were never late, and we never caused an inconvenience to Duke Energy Due to his combat-related injuries, my husband was medically discharged as a 100% permanent and total disabled vetUpon our return to Florida, we bought a new house to better serve our needsMy husband and I called Duke Energy and we were told that it does not matter that we were good-paying customers for years, Duke will access Equifax report and based on
Duke Energy is taking advantage of customers because of the monopoly they have on electricityI complained about the jump in my bill about months ago yet they are still giving me high bills again and are trying to convince me thats its my fault when I know how long I use the electricity in my houseI live in an apartment thats small and its only myself and a [redacted] year old kid who is in school most of the day while I workI turn the air conditioner off most of the time and cook very littleI also run the washing machine once a weekI lived in the same apartment complex in another apartment that is way bigger than the current one and had FOUR people living there yet the bill was lowerThis last recent bill is way too high and something needs to be done about itI am sick and tired of being robbed blind by this electric company! There are charging me way too much money and trying to convince me that it is correct and I know its not [redacted]
I am seeing a charge for an asset securitization fee that I did not receive any correspondence from Duke Energy about I spoke with Drea and was informed that there was an asset securitization fee on my account and that it is being assessed to all customers due to Duke Energy's Crystal River Nuclear Plant closing and the customers needing to pay for the plant closingI advised the CSR that this did not make sense and asked what correspondence was sent to customers notifying them of this feeShe stated that a bill insert was sent along with the bill in the mailI advised that I receive electronic bills and she stated that it was online in the bill insert areaUnaware that I was online at the time she directed me to the site, and I informed her that there was a message saying "page cannot be displayed." I switched browsers twice and still had the same problemDrea also logged in and had the same issueThis is bad business because customers are blind sided by the fee and reps are u
BILLING ERROR AND DISCONNECTION SERVICES I AM A SINGLE MOTHER OF [redacted] INCLUDING ONE THAT NEEDS SPECIAL CARE, I RECEIVED A BILL FROM THE COMPANY STATING THAT I HAVE TILL 1/TO PAY MY DEPOSIT, ON THE 1/THEY DISCONNECTED MY ELECTRICITY, I CALLED AND WHAT THEY SAID IS THAT THE BILL WAS NOT CORRECT, THAT I NEEDED TO PAY IN ORDER TO GET IT CONNECTED, I DON'T UNDERSTAND HOW A BILL CAN BE INCORRECT, I EXPLAINED TO THEM THAT IT WAS GOING TO BE REALLY COLD AND HE STATED THAT HE DON'T CARE SURE ENOUGH HE DIDN'T CARE, I ASKED SOMEONE FOR THE MONEY AND I PAID BUT EVEN NO HE STATING THAT I HAVE TO WAIT HOURS THIS IS TOO MUCH I HAVE NO PLACE TO GO OR MONEY THIS IS RIDICULES THIS PEOPLE JUST CARE ABOUT MONEY
Me & city of Gulfport sent a PO to get a security light installed over months ago in high crime areaCity submitted PO and has followup many times Over months ago myself and the city of Gulfport contacted Duke to install security light on pole in a high crime area of the streetDuke was unresponsive and the city followed up several calls as well as myself over the course of monthsLast months under the light a woman had her car broken unto while she was unloading groceries and another neighbors garage was broken intoThe police have been out numerous times and suggested the city and I get a light for the areaWhich we have been trying to do now for months! Whenever a call is put into Duke to check on the status Duke says they can't contact the lighting department as they can only email that department! Really? So I have called times in weeks and had Duke reps send a high priority email to the lighting department and still nobody will respond Besides this issue
After years of on time impeccable and loyal payment history, I had an unusual occurrence happen, which in turn led to my power being disconnected without my knowledge, and while my children were at home sleeping during a 100+ degree day.If that is not bad enough, I am now being charged a "Deposit" on my account, which is almost the size of a Mortgage payment, on top of my already extremely high energy bill.additionally, they will not allow me any " extra time" to come up with this payment, since it is a "deposit on my account" Product_Or_Service: Electric Power
acc# XXXXX XXXXX deposit to pay when moved in I was charged a deposit to move into my home at [redacted] XXXXX and had sold my home in may of called to tell them I had sold the home and nolonger need service at that location.they(she)ask were the check could be mail to told her that I would call to give a address to were it can be mailed in or days called the 4th day they had allready mailed the check and receeived a [redacted] in may that the amount due was I was told that a part of my deposit went to that month just before stopping service and that was applyed for service when the power was off and told to turn it off in the first week of june my [redacted] was paid every month at walmarts or by credit card my [redacted] each mo that I lived there
Constant loss of power servicetimes last wknd, several times during the week, and now today Since Duke has taken over from Progress Energy, their service has went from poor to terribleWe have hundreds of outages per yearWe had last weekend, several during the week, and we now are experiencing yet another outageThis is unacceptableThere is no excuse they can give which is valid at this pointIf it is because of limbs falling on lines, trim the limbs, faulty equipment? Repair itIf there were any other way to get power from another vendor, I would do so, even if the price were much higher....but the power companies have a monopoly on service in their areasThis should be illegal
Charged additional deposit after transferring services to another addressNever late on my paymentsOver $added to bill Hello, My name is [redacted] and I currently have service with Duke Energy at: [redacted] ***, [redacted] ***I transferred my service recently from my apartment to my new home and was advised at the time I switched that there would be a final bill from my apartment and days until I got the new bill for my homeNo mention of paying an additional deposit was ever mentionedSeveral days ago I got a notice in my email that said my bill due was over $and due in weeksI called duke energy and was advised that my old bill, new bill and new deposit were transferred over to my new billI was completely fine with paying for the consumption but was extremely upset that I was being charged $additional deposit on top of the one that duke energy already had on my account from my previous addressI am NEVER late on my bill and onl
Duke Energy unethical billing practices Duke Energy has recently found it necessary to fine me $for a returned check feeMy bank screwed up, not me, due to a technical glitch in their payment systemI noticed the problem and paid in full on the 10/19/due date Now, Duke Energy finds it necessary to charge me a $deposit because of the afore mentioned returned check even though I paid on timeI find this highly unethical and unnecessaryThe auto-pay glitch has been resolved as proven by my next on time payment which is now paid via eBillI cannot believe that a power utility for which I have no choice in selecting can do thisI have no recourse than to pay it because they will shut off my power and customer service takes advantage of this factI hope they choke on that $because they obviously need it more than I do at this point
High deposit charged to initiate serviceUnwilling to re-calculate deposit Account Number: XXXXX-XXXXX I started service with Duke Energy (Progress Energy) at [redacted] STONE CREEK DR, TARPON SPRINGS, FL XXXXX with the account number XXXXX-XXXXX on February 16, The account was connected on February 17, Duke Energy requested a deposit in the amount of $to initiate serviceAccording to their policies, the deposit equals two months billsI find the deposit to be excessive and unfair for the size of my home and is more than likely related to the previous customer at this residence who neglected to maintain their bills (also experienced issues with other companies for this address because the last customer was delinquent) On February 22, 2016, the payment instrument used to pay $was returned due error on my part, I do not dispute this, resulting in Duke Energy issuing a disconnection for February 29, if a payment of $was not received I contacted Du
advertisement for helping the consumerMaking reading from the metersCharging people for energy they are not usingRefusing to inspect I live alone and I am rarely homeAll my lights are off and all my lights are ledMy ac stays at and is off most of the dayI never use heatDuke refuses to come out to check my meterThey always Give me excusesMy Bill is a month and it only started like this when it got cold out and never dropsI have had my apartment checked by an electrician and no issues were foundI even turn off my breakers when I go to workDuke keeps charging me no matter what I do
the bill statement is too high the bill statement is way too high & is not clear what they are charging for, they have a monopoly so there is no opportunity to seek elsewhere for a different company with a better competitive rate & when you reach out to them there is no a clear explanation why the bill is so high
I am building a new home in Winter Garden, and though the contractor has met with Duke engineering three times, we are still waiting for power hookup. We have been trying to get Duke to hook up our power, and we keep getting the run around. First they said "three days" after they received the electrical inspection. Then it was "three days from the time they put the parts on the truck" and now (more than three days later), they say there is an "engineering problem." This is after our contractor has met with Duke Engineering three times. Now the engineer will not take calls from us or our contractor. If there was any other choice for power, I would go with them, as Duke has not been easy or helpful. We can not move forward with the remainder of the house construction until Duke does their part. This is SO FRUSTRATING!
Duke turned our electric bill for collection with out mailing a final bill sent to us We have moved from [redacted] X New Port Richey Fl to IllI have called Duke energy to have our electric turned off, because we were movingI gave Duke our new address, so they can mail the final bill to [redacted] X [redacted] IL with my cell phone number XXX-XXX-XXXXTo find out Duke had sent us to collection on July 10th, Which we have not received a final bill from Duke as of today 09/20/I have called the collection company up spoke with a supervisor Kyrie I was given till Sept to pay the billif not, it will go on are credit reportCollection company name is Helvey & Associates XXX-XXX-XXXX ref # XXXXXXXXXX I feel this is wrong for Duke turning our final bill over to a collection company to collect on a billFor why we had our power turned off in June of We have dealt with a lot with the moveThe moving company had over charged us and p
I am making a complaint about Duke Energy because of their poor customer services to me as a customerI spoke to "Linda" this afternoon regarding a billing issue that was supposed to stop on May 13th, because we sold our other residence at [redacted] ***, Holiday, FL *** I expected the billing to stop on the same day and not May 16th, The new owner stated that he contacted Duke Energy that same day on May 13th, sometime in the morning to have services changed to his name Linda explained to me that it is their policy to change the services the following business day in this case May 16th, I was attempting to receive a logical explanation from Linda as to why they wouldn't change it that same dayShe explained to me that it is their policy She also became rather irate and very unfriendly to me I stated to her that Duke Energy is gauging their services to their policies and procedures instead of taking care of their customersLinda hung up the phone
Duke Energy is requiring my residence to allow them to install a smart meter in place of my current working electricity meter. If I do not allow them to install a smart meter they will charge me $95 plus an additional $15 per month for them to replace my current meter with a new "non-transmitting" meter.I advised Duke Energy that I would just like to keep my current meter because it works fine. Duke Energy is refusing to let me keep my current meter in place because they are saying that my current meter is "obsolete". However, this cannot be true because it still works and they are still billing me based on this supposedly "obsolete" meter. Duke Energy is replacing all of these "obsolete" meters with "smart meters" at no additional cost to the consumer but if they want a "Non-transmitting" smart meter installed than they are charging a $95 fee plus an additional $15 per month for a meter reading fee.This is a total scam.I want to keep my current meter because it is not obsolete, it wor
Late fee received as a result of a clerical error on bill pay I recd' a partial bill, due to a replacement of my meter and no reading The bill included a $late fee for a balance of from previous bill, with a note that failure to pay by due date could result in add'l charges I would like to argue that anyone who has been a customer for as many years as we have should be treated with more sensitivity It is evident that anyone who has had continual service is being responsible, my credit rating indicates 100% payment There is absolutely no risk of loss, therefore no reason for penalty I suggest that you re-structure your late payment penalty to make it more commensurate with the crime You policy encourages disconnection when there is no threat of loss My service has traditionally be disconnected wherever there was a death in my family and I was out of town and not thinking about bills, or an illness or some other unusual circumstance that warranted forgiveness Yo
Duke Energy has erroneously charged me in Excess of $for one months electricThe have erroneously shut off my power with a sick asthmatic person in my homeThey charged the tax payer for a power plant that was never built and "accidentally" destroyed another, never claiming any financial liability for their mistakes and violation of public trust Now after Hurricane Irma, Duke made every effort to restore businesses, but my neighborhood, including some very elderly and needy neighbors are forced to sufferWalmart, Target and Innisbrook (that is housing many Duke employees) are priorities over those living paycheck to paycheckThey have their power I personally have lost in excess of $worth of food and my fish are dying, not to mention my wife, year old daughter and little dog are sick from the heat Every day we now report the outage in our neighborhoodEveryday Duke tells us it must be on, because there's no record of any outage reportedA Duke representative went so far as to blame me for, stating I just need to turn on my breakersITS MY WHOLE NEIGHBORHOODHundreds of peopleThey don't all need to flip their breakers We already pay the highest rates in the state and despite all of their blunders, Duke is seeking a rate increase next year Duke has been a pox on the great state of Florida and a burden on our wallets and tax dollars Plan to see me at every public meetingI will post/disclose my discontent on every public forum I will do everything in my power to build a coalition to erradicate this parasitic organization from this state
Contract with Duke Energy for two outdoor lights Have attempted since June to have both lights repaired One light still has not been repaired Contract with Duke Energy for two outdoor lights Have been requesting repair of the lights since June One light still has not been repaired although I keep getting billed for it as if it was working Light needs to be repaired or removed I would prefer that it be repaired
Duke Energy XXXX XXth St S Saint Petersburg, FL XXXXX-XXXX Dear Sirs, I attempted to file a complaint against Duke Energy in your website, to no availTherefore, I am emailing my complaint to you along with pertinent contact information We have been customers of Duke Energy for many years with no payments issues whatsoeverWe always paid on timeWhile my husband was stationed at FtBragg, we were customers of Duke Energy in NC, and simultaneously in Florida at my residence in Waterford Cir W., Tarpon Springs, FL Both accounts were never late, and we never caused an inconvenience to Duke Energy Due to his combat-related injuries, my husband was medically discharged as a 100% permanent and total disabled vetUpon our return to Florida, we bought a new house to better serve our needsMy husband and I called Duke Energy and we were told that it does not matter that we were good-paying customers for years, Duke will access Equifax report and based on
Duke Energy is taking advantage of customers because of the monopoly they have on electricityI complained about the jump in my bill about months ago yet they are still giving me high bills again and are trying to convince me thats its my fault when I know how long I use the electricity in my houseI live in an apartment thats small and its only myself and a [redacted] year old kid who is in school most of the day while I workI turn the air conditioner off most of the time and cook very littleI also run the washing machine once a weekI lived in the same apartment complex in another apartment that is way bigger than the current one and had FOUR people living there yet the bill was lowerThis last recent bill is way too high and something needs to be done about itI am sick and tired of being robbed blind by this electric company! There are charging me way too much money and trying to convince me that it is correct and I know its not [redacted]
I am seeing a charge for an asset securitization fee that I did not receive any correspondence from Duke Energy about I spoke with Drea and was informed that there was an asset securitization fee on my account and that it is being assessed to all customers due to Duke Energy's Crystal River Nuclear Plant closing and the customers needing to pay for the plant closingI advised the CSR that this did not make sense and asked what correspondence was sent to customers notifying them of this feeShe stated that a bill insert was sent along with the bill in the mailI advised that I receive electronic bills and she stated that it was online in the bill insert areaUnaware that I was online at the time she directed me to the site, and I informed her that there was a message saying "page cannot be displayed." I switched browsers twice and still had the same problemDrea also logged in and had the same issueThis is bad business because customers are blind sided by the fee and reps are u
BILLING ERROR AND DISCONNECTION SERVICES I AM A SINGLE MOTHER OF [redacted] INCLUDING ONE THAT NEEDS SPECIAL CARE, I RECEIVED A BILL FROM THE COMPANY STATING THAT I HAVE TILL 1/TO PAY MY DEPOSIT, ON THE 1/THEY DISCONNECTED MY ELECTRICITY, I CALLED AND WHAT THEY SAID IS THAT THE BILL WAS NOT CORRECT, THAT I NEEDED TO PAY IN ORDER TO GET IT CONNECTED, I DON'T UNDERSTAND HOW A BILL CAN BE INCORRECT, I EXPLAINED TO THEM THAT IT WAS GOING TO BE REALLY COLD AND HE STATED THAT HE DON'T CARE SURE ENOUGH HE DIDN'T CARE, I ASKED SOMEONE FOR THE MONEY AND I PAID BUT EVEN NO HE STATING THAT I HAVE TO WAIT HOURS THIS IS TOO MUCH I HAVE NO PLACE TO GO OR MONEY THIS IS RIDICULES THIS PEOPLE JUST CARE ABOUT MONEY
Me & city of Gulfport sent a PO to get a security light installed over months ago in high crime areaCity submitted PO and has followup many times Over months ago myself and the city of Gulfport contacted Duke to install security light on pole in a high crime area of the streetDuke was unresponsive and the city followed up several calls as well as myself over the course of monthsLast months under the light a woman had her car broken unto while she was unloading groceries and another neighbors garage was broken intoThe police have been out numerous times and suggested the city and I get a light for the areaWhich we have been trying to do now for months! Whenever a call is put into Duke to check on the status Duke says they can't contact the lighting department as they can only email that department! Really? So I have called times in weeks and had Duke reps send a high priority email to the lighting department and still nobody will respond Besides this issue
After years of on time impeccable and loyal payment history, I had an unusual occurrence happen, which in turn led to my power being disconnected without my knowledge, and while my children were at home sleeping during a 100+ degree day.If that is not bad enough, I am now being charged a "Deposit" on my account, which is almost the size of a Mortgage payment, on top of my already extremely high energy bill.additionally, they will not allow me any " extra time" to come up with this payment, since it is a "deposit on my account" Product_Or_Service: Electric Power
acc# XXXXX XXXXX deposit to pay when moved in I was charged a deposit to move into my home at [redacted] XXXXX and had sold my home in may of called to tell them I had sold the home and nolonger need service at that location.they(she)ask were the check could be mail to told her that I would call to give a address to were it can be mailed in or days called the 4th day they had allready mailed the check and receeived a [redacted] in may that the amount due was I was told that a part of my deposit went to that month just before stopping service and that was applyed for service when the power was off and told to turn it off in the first week of june my [redacted] was paid every month at walmarts or by credit card my [redacted] each mo that I lived there
Constant loss of power servicetimes last wknd, several times during the week, and now today Since Duke has taken over from Progress Energy, their service has went from poor to terribleWe have hundreds of outages per yearWe had last weekend, several during the week, and we now are experiencing yet another outageThis is unacceptableThere is no excuse they can give which is valid at this pointIf it is because of limbs falling on lines, trim the limbs, faulty equipment? Repair itIf there were any other way to get power from another vendor, I would do so, even if the price were much higher....but the power companies have a monopoly on service in their areasThis should be illegal
Charged additional deposit after transferring services to another addressNever late on my paymentsOver $added to bill Hello, My name is [redacted] and I currently have service with Duke Energy at: [redacted] ***, [redacted] ***I transferred my service recently from my apartment to my new home and was advised at the time I switched that there would be a final bill from my apartment and days until I got the new bill for my homeNo mention of paying an additional deposit was ever mentionedSeveral days ago I got a notice in my email that said my bill due was over $and due in weeksI called duke energy and was advised that my old bill, new bill and new deposit were transferred over to my new billI was completely fine with paying for the consumption but was extremely upset that I was being charged $additional deposit on top of the one that duke energy already had on my account from my previous addressI am NEVER late on my bill and onl
Duke Energy unethical billing practices Duke Energy has recently found it necessary to fine me $for a returned check feeMy bank screwed up, not me, due to a technical glitch in their payment systemI noticed the problem and paid in full on the 10/19/due date Now, Duke Energy finds it necessary to charge me a $deposit because of the afore mentioned returned check even though I paid on timeI find this highly unethical and unnecessaryThe auto-pay glitch has been resolved as proven by my next on time payment which is now paid via eBillI cannot believe that a power utility for which I have no choice in selecting can do thisI have no recourse than to pay it because they will shut off my power and customer service takes advantage of this factI hope they choke on that $because they obviously need it more than I do at this point
High deposit charged to initiate serviceUnwilling to re-calculate deposit Account Number: XXXXX-XXXXX I started service with Duke Energy (Progress Energy) at [redacted] STONE CREEK DR, TARPON SPRINGS, FL XXXXX with the account number XXXXX-XXXXX on February 16, The account was connected on February 17, Duke Energy requested a deposit in the amount of $to initiate serviceAccording to their policies, the deposit equals two months billsI find the deposit to be excessive and unfair for the size of my home and is more than likely related to the previous customer at this residence who neglected to maintain their bills (also experienced issues with other companies for this address because the last customer was delinquent) On February 22, 2016, the payment instrument used to pay $was returned due error on my part, I do not dispute this, resulting in Duke Energy issuing a disconnection for February 29, if a payment of $was not received I contacted Du
advertisement for helping the consumerMaking reading from the metersCharging people for energy they are not usingRefusing to inspect I live alone and I am rarely homeAll my lights are off and all my lights are ledMy ac stays at and is off most of the dayI never use heatDuke refuses to come out to check my meterThey always Give me excusesMy Bill is a month and it only started like this when it got cold out and never dropsI have had my apartment checked by an electrician and no issues were foundI even turn off my breakers when I go to workDuke keeps charging me no matter what I do
the bill statement is too high the bill statement is way too high & is not clear what they are charging for, they have a monopoly so there is no opportunity to seek elsewhere for a different company with a better competitive rate & when you reach out to them there is no a clear explanation why the bill is so high
I am building a new home in Winter Garden, and though the contractor has met with Duke engineering three times, we are still waiting for power hookup. We have been trying to get Duke to hook up our power, and we keep getting the run around. First they said "three days" after they received the electrical inspection. Then it was "three days from the time they put the parts on the truck" and now (more than three days later), they say there is an "engineering problem." This is after our contractor has met with Duke Engineering three times. Now the engineer will not take calls from us or our contractor. If there was any other choice for power, I would go with them, as Duke has not been easy or helpful. We can not move forward with the remainder of the house construction until Duke does their part. This is SO FRUSTRATING!
Duke turned our electric bill for collection with out mailing a final bill sent to us We have moved from [redacted] X New Port Richey Fl to IllI have called Duke energy to have our electric turned off, because we were movingI gave Duke our new address, so they can mail the final bill to [redacted] X [redacted] IL with my cell phone number XXX-XXX-XXXXTo find out Duke had sent us to collection on July 10th, Which we have not received a final bill from Duke as of today 09/20/I have called the collection company up spoke with a supervisor Kyrie I was given till Sept to pay the billif not, it will go on are credit reportCollection company name is Helvey & Associates XXX-XXX-XXXX ref # XXXXXXXXXX I feel this is wrong for Duke turning our final bill over to a collection company to collect on a billFor why we had our power turned off in June of We have dealt with a lot with the moveThe moving company had over charged us and p
I am making a complaint about Duke Energy because of their poor customer services to me as a customerI spoke to "Linda" this afternoon regarding a billing issue that was supposed to stop on May 13th, because we sold our other residence at [redacted] ***, Holiday, FL *** I expected the billing to stop on the same day and not May 16th, The new owner stated that he contacted Duke Energy that same day on May 13th, sometime in the morning to have services changed to his name Linda explained to me that it is their policy to change the services the following business day in this case May 16th, I was attempting to receive a logical explanation from Linda as to why they wouldn't change it that same dayShe explained to me that it is their policy She also became rather irate and very unfriendly to me I stated to her that Duke Energy is gauging their services to their policies and procedures instead of taking care of their customersLinda hung up the phone
Duke Energy is requiring my residence to allow them to install a smart meter in place of my current working electricity meter. If I do not allow them to install a smart meter they will charge me $95 plus an additional $15 per month for them to replace my current meter with a new "non-transmitting" meter.I advised Duke Energy that I would just like to keep my current meter because it works fine. Duke Energy is refusing to let me keep my current meter in place because they are saying that my current meter is "obsolete". However, this cannot be true because it still works and they are still billing me based on this supposedly "obsolete" meter. Duke Energy is replacing all of these "obsolete" meters with "smart meters" at no additional cost to the consumer but if they want a "Non-transmitting" smart meter installed than they are charging a $95 fee plus an additional $15 per month for a meter reading fee.This is a total scam.I want to keep my current meter because it is not obsolete, it wor
Late fee received as a result of a clerical error on bill pay I recd' a partial bill, due to a replacement of my meter and no reading The bill included a $late fee for a balance of from previous bill, with a note that failure to pay by due date could result in add'l charges I would like to argue that anyone who has been a customer for as many years as we have should be treated with more sensitivity It is evident that anyone who has had continual service is being responsible, my credit rating indicates 100% payment There is absolutely no risk of loss, therefore no reason for penalty I suggest that you re-structure your late payment penalty to make it more commensurate with the crime You policy encourages disconnection when there is no threat of loss My service has traditionally be disconnected wherever there was a death in my family and I was out of town and not thinking about bills, or an illness or some other unusual circumstance that warranted forgiveness Yo