I paid Duke energy dollars and dollars on June they have not credited it to my account instead they credited it to my brothers account
no credit to my account
I am being double charged for paying my *** online
In paying my *** on the duke energy website I get charged $feeHowever, when you pay the *** you are sent to a 3rd party website that also charges you a feeThis is misleading and highway robberyDuke Energy should STOP charging its customers to pay online since the third party company they use charges as wellI paid an extra $on my *** just to pay my *** online which is supposed to be convenientThat is NOT a large sum of moneyBut I don't make enough money to be paying extra on fees since they already overcharge for energy
No Notice of Interruption
Request of Non-SERVICE Deposit and *** disconnect if NON- SERVICE DEPOSIT is made
Account No: XXXXX-XXXXX
Stoughton remarried in 6/9/Now known as Mrs***
On or around March 8, my power was disconnected, without ANY noticeAlthough you might state that I did receive a notice that my power would be disconnected on such-in-such, date, I never received it! What proof do you have that I received it???However its funny that I have no problem with getting my monthly *** via online directly to my my email address, (I signed up for paperless years ago)Sending your finally notices via certified mail to your customer, as proof that in fact that they did receive the final notice would be a no brainier; I know that this duke Energy can afford the certified mail fee! Furthermore I did receive this monthly statement on April 26, 2017, requesting a NON-SERVICE DEPOSIT of $or your *** disconnect my power on May 17, or I *** be dis
Duke is requiring an additional deposit after a year of serviceWe already have a $deposit on the account and have never exceeded that amount
Duke Energy account #XXXXX-XXXXXDuke is requiring an additional deposit of $We already gave them a $deposit upon acquiring service a year agoOur bill has never exceeded the original deposit and they have been paid each month all of the money owed to themRequiring extra money on top of an already high deposit and above the already high electric bill is absurdThey turned our power off one month and it wasn't even due to be turned off for a couple of daysI don't even recall receiving a noticeALL of the other power companies I've dealt with in the past gave at least weeks grace period and then a warning Apparently Duke will turn your power off in less than weeks after the due date I paid the bill immediately upon returning to a powerless home and the power turned back on immediatelyEvery once in awhile, our bill
Deposits on ** year old account at different locations
Duke energy taking deposits on a business with location that has been in good standing for going on ** years.Now all of the sudden wanting a $10,deposit so we can keep the power on
Deposits on ** year old account at different locations
Consistently not providing valuable service within a timely fashion four times in a row
Duke energy has failed as a company to delivery a service needed to support a familyDuke energy has failed to maintain power lines over the last years in the Deltona area in the North west part of townIn the hurricanes hit power was interrupted for days after each storm and then again for Mathew on 10/7/still no information or contact numbers available For the 4th time in a row our neighbors across the street and behind us have had un interrupted service in all stormsAnd we sit in the dark looking at their lights again with no end in sight, with power trucks coming into the area and then all leaving with no power and no crews, no one to call and Duke not releasing any new informationAny other company would be out of business for treating their customers this wayWe have even thought of selling the house to move to a different location to get out from under Duke Ener
Paid my bill with my checking account June 21, 2018, a few hours later received email saying check was returned and I will be getting a fee billed
I paid my electric bill of $on June 21,I entered my bank account info and double checked it to make sure everything was correctA few hours later I received an email saying my check was rejected and I would be getting a bill for a returned check fee I called duke energy and they tell me it's still pending and they wouldn't verify my account number with meI called my bank and they tell me there was no attempt to take the moneyI read reviews on this company and I'm not the only one this has happened toI was meticulous when I entered my information I know it was correctThis is also the first time I have paid my bill out of my checking account I usually pay with my debit card and pay a fee each time so I figured I would use my checking account number to pay to avoid the fee, now I'm being billed a returned check fee and
Duke Energy charged a $Deposit fee on this months bill
Duke Energy charged a $Deposit fee on this months energy billDuke Energy stated they charged this deposit due to my bank, Wells Fargo, returning a check meant for Duke EnergyI paid Duke Energy this check via their online payment platform
I had in excess of $10,in my account at the time so a lack of funds was not the reason for the check being returnedI paid the bill before my payments scheduled due dateWhen I received notice that I had not yet paid my Duke Energy bill, I immediately logged back on to Duke Energy and paid the outstanding bill via the same online platform without any issues
I did not know my check did not go through to Duke Energy until I received the notice of late paymentI thought the payment had gone through because I received an email from Duke Energy stating that my payment had been confirmed and the payment had been made to my Duke Energy account (confirmation # ***)
T
My spouse had done a complaint about a week ago and now it's about to be weeks without service and we have done everything they have asked
My electric has been out for weeks and all they do it place me on hold and transfer us to a deferent department
Several months ago I paid duke energy to convert an above ground to partially under ground utilityThey left behind two unused poles Within 2-weeks AT&T and Bright-house removed their lines from the old poles., so duke energy could remove the poles completely, this was around February time frame, is now almost June, and despite several calls to Duke Energy, the old poles are still on my property, they have also left behind a tension auger poking out the ground, that is a trip hazard I need help with any government agency to ensure Duke Energy simply does its job
Contract with Duke Energy for two outdoor lights Have attempted since June to have both lights repaired One light still has not been repaired
Contract with Duke Energy for two outdoor lights Have been requesting repair of the lights since June One light still has not been repaired although I keep getting billed for it as if it was working Light needs to be repaired or removed I would prefer that it be repaired
Issues w/ energy rebate, power surge problem & major problem w/ Duke Pollution & soot from Crystal River Power plant blackening my roof & driveway
1st issue is Energy Rebate for Reflective Roofing material since discontinuedCustomer could get rebate but only if they used licensed contractor w/ their license numberI spent a few hundred hours applying gallons of Cool Coat roofing material at $per bucket(called: Urethanizer by *** Paint Company out of Orlando) to a roof of square feet w/ four foot overhang around houseIt dropped the roof temperature from degrees to degrees cutting the cost of A/C about 30% However, Duke won't let consumer participate cause I put material on myselfThat is outrageous, should be credited the $rebate and please note FL Power & Light offers a $rebate for same materialMy home is larger than majority of commercial & small businessesNow Duke discontinued the rebate this yearI've spent over $3,in roofin
Service was incorrectly removed from my name by an anonymous party and Duke is charging me to reinstate my account from their error
I just noticed that my power bill was not automatically withdrawing from my accountUpon investigating my account had been disabled despite that I've still had powerSomeone called duke and claimed my address as their ownAfter almost hours on the phone they created a new account number for me and got me back as the owner of my addressHowever not only are they charging me to back pay the time that someone else paid forThey are also charging me a new $security deposit for an error that I had no part inI never asked to have my service disabled or taken out of my name, nor was I ever notified that this had happenedI should at the very least not be getting charging a brand new security deposit, this is outrageous and possibly a scamTheir customer service was incredibly rude with me on the phone and dodged around the security deposit fee, a
They refused to cancel my services and are still charging me even though I canceled TWICEThey are profiting off both myself and the new residents
I recently moved from FL to CO and wanted to cancel my services with Duke EnergyI called a week before I moved to cancel my services on a specific date (August 25th 2017)I provided my new address so that they could send me my final paymentOnce I got the bill forwarded to me, it was for double what I normally paidI called and they told me that the services were still in use and I was being charged for whoever was living in my old apartmentThey claimed they had no record of me canceling services at the end of August and that I had to pay this billI refused and told them I would only pay what I used up until the 25th of August when it was supposed to be canceledI requested to have services canceled again and they refused to give me a confirmation number so that I can have proof of my cancelation this timeI spoke with manageme
I made an online payment to Duke on the evening of 3/8/ Shortly after payment was made, I received receipt confirmation that payment of $was received (it was also deducted from my checking on evening of 3/8) I contacted Duke's offices a few days later to make sure payment was received/posted/applied accordingly to my account and was told by Sergio in Duke's billing department that payment was received and it cleared on 3/9, nothing is owed/past due, and account is current/up-to-date and I don't owe anything until next month (April) Per ***'s customer service department, Duke gave initial authorization on March but never submitted final charge to *** so, therefore, the original hold fell off system and amount was never deducted....not until twelve (12) days later, which resulted in overdraft fess because I was continuously making debit card purchases assuming that the original Duke payment of $had been paid and satisfied when, in reality a
Duke Energy demands $deposit without notice
I received bill yesterday and with no notice Duke Energy decided to tack on a $deposit requirement and my it's due in a little over weeks I have never had my electricity disconnected by Duke Energy for non-paymentAccount #: ***
Duke Energy is refusing to refund my deposit after two years of good service as they promised
When I moved into my current address duke energy required I pay a deposit in order to get the serviceI was told as long as I didnt have any service disruptions due to non payment, it would be refunded to me in years timeNow they are refusing to refund it stating I received late notices and that disqualifies me which is not what they originally told meI have made several attempts to have them change the date my *** is due from the end of the month to the first week of the month as thats when my budget allows me to make paymentsThey have refused all requests
BILLING ERROR AND DISCONNECTION SERVICES
I AM A SINGLE MOTHER OF * INCLUDING ONE THAT NEEDS SPECIAL CARE, I RECEIVED A BILL FROM THE COMPANY STATING THAT I HAVE TILL 1/TO PAY MY DEPOSIT, ON THE 1/THEY DISCONNECTED MY ELECTRICITY, I CALLED AND WHAT THEY SAID IS THAT THE BILL WAS NOT CORRECT, THAT I NEEDED TO PAY IN ORDER TO GET IT CONNECTED, I DON'T UNDERSTAND HOW A BILL CAN BE INCORRECT, I EXPLAINED TO THEM THAT IT WAS GOING TO BE REALLY COLD AND HE STATED THAT HE DON'T CARE SURE ENOUGH HE DIDN'T CARE, I ASKED SOMEONE FOR THE MONEY AND I PAID BUT EVEN NO HE STATING THAT I HAVE TO WAIT HOURS THIS IS TOO MUCH I HAVE NO PLACE TO GO OR MONEY THIS IS RIDICULES THIS PEOPLE JUST CARE ABOUT MONEY
Over years we have paid a balance that should not have been owed and had it refunded each time and given a balance but we are still in collections
We set up auto payment for our account at the XXXX XXth ** south Gulfport, FL in when we bought our home In August that year we moved for work and rented our home, we recieved our full deposite back and were told we had a balance A couple months later we received a collections notice for an amount owed to Duke energy I called and spoke with three representatives and a manager who could not find out what the charge was for and told me that the balance was and that the collections would be removed A few months later we got another notice and after spending days getting passed around the company via phone transfers Someone in Billing said that the charge was what was left after our deposit(which we received in full) was applied The amount was an electric bill of over $for a single month of an sq ft home
Unfortunately, one morning I woke up without any notice whatsoever - all of my power out My refrigerator was not working and my food was going badAlso, that morning I had to go to work and my vehicle was stuck in the garage So I was not able to attend my job which I lost out on my wages for that day I called my local Duke energy company to try and resolve this problemAfter being on the phone for an hour and being transferred from one manager to the other - which were all completely and utterly rude to me - I got no whereThe last manager that I spoke to went as far as giving me a FAKE complaint number(This complaint being against how I was treated from their customer service department) They finally transferred me to somebody else and I also lodged a complaint with them and got an incident numberI was told I hear back within business daysIt's been over a week and I have still NOT been contactedI was not able to attend work and a lot of the food in my fridge spoil
I paid Duke energy dollars and dollars on June they have not credited it to my account instead they credited it to my brothers account
no credit to my account
I am being double charged for paying my *** online
In paying my *** on the duke energy website I get charged $feeHowever, when you pay the *** you are sent to a 3rd party website that also charges you a feeThis is misleading and highway robberyDuke Energy should STOP charging its customers to pay online since the third party company they use charges as wellI paid an extra $on my *** just to pay my *** online which is supposed to be convenientThat is NOT a large sum of moneyBut I don't make enough money to be paying extra on fees since they already overcharge for energy
No Notice of Interruption
Request of Non-SERVICE Deposit and *** disconnect if NON- SERVICE DEPOSIT is made
Account No: XXXXX-XXXXX
Stoughton remarried in 6/9/Now known as Mrs***
On or around March 8, my power was disconnected, without ANY noticeAlthough you might state that I did receive a notice that my power would be disconnected on such-in-such, date, I never received it! What proof do you have that I received it???However its funny that I have no problem with getting my monthly *** via online directly to my my email address, (I signed up for paperless years ago)Sending your finally notices via certified mail to your customer, as proof that in fact that they did receive the final notice would be a no brainier; I know that this duke Energy can afford the certified mail fee! Furthermore I did receive this monthly statement on April 26, 2017, requesting a NON-SERVICE DEPOSIT of $or your *** disconnect my power on May 17, or I *** be dis
Duke is requiring an additional deposit after a year of serviceWe already have a $deposit on the account and have never exceeded that amount
Duke Energy account #XXXXX-XXXXXDuke is requiring an additional deposit of $We already gave them a $deposit upon acquiring service a year agoOur bill has never exceeded the original deposit and they have been paid each month all of the money owed to themRequiring extra money on top of an already high deposit and above the already high electric bill is absurdThey turned our power off one month and it wasn't even due to be turned off for a couple of daysI don't even recall receiving a noticeALL of the other power companies I've dealt with in the past gave at least weeks grace period and then a warning Apparently Duke will turn your power off in less than weeks after the due date I paid the bill immediately upon returning to a powerless home and the power turned back on immediatelyEvery once in awhile, our bill
Deposits on ** year old account at different locations
Duke energy taking deposits on a business with location that has been in good standing for going on ** years.Now all of the sudden wanting a $10,deposit so we can keep the power on
Deposits on ** year old account at different locations
Consistently not providing valuable service within a timely fashion four times in a row
Duke energy has failed as a company to delivery a service needed to support a familyDuke energy has failed to maintain power lines over the last years in the Deltona area in the North west part of townIn the hurricanes hit power was interrupted for days after each storm and then again for Mathew on 10/7/still no information or contact numbers available For the 4th time in a row our neighbors across the street and behind us have had un interrupted service in all stormsAnd we sit in the dark looking at their lights again with no end in sight, with power trucks coming into the area and then all leaving with no power and no crews, no one to call and Duke not releasing any new informationAny other company would be out of business for treating their customers this wayWe have even thought of selling the house to move to a different location to get out from under Duke Ener
Paid my bill with my checking account June 21, 2018, a few hours later received email saying check was returned and I will be getting a fee billed
I paid my electric bill of $on June 21,I entered my bank account info and double checked it to make sure everything was correctA few hours later I received an email saying my check was rejected and I would be getting a bill for a returned check fee I called duke energy and they tell me it's still pending and they wouldn't verify my account number with meI called my bank and they tell me there was no attempt to take the moneyI read reviews on this company and I'm not the only one this has happened toI was meticulous when I entered my information I know it was correctThis is also the first time I have paid my bill out of my checking account I usually pay with my debit card and pay a fee each time so I figured I would use my checking account number to pay to avoid the fee, now I'm being billed a returned check fee and
Duke Energy charged a $Deposit fee on this months bill
Duke Energy charged a $Deposit fee on this months energy billDuke Energy stated they charged this deposit due to my bank, Wells Fargo, returning a check meant for Duke EnergyI paid Duke Energy this check via their online payment platform
I had in excess of $10,in my account at the time so a lack of funds was not the reason for the check being returnedI paid the bill before my payments scheduled due dateWhen I received notice that I had not yet paid my Duke Energy bill, I immediately logged back on to Duke Energy and paid the outstanding bill via the same online platform without any issues
I did not know my check did not go through to Duke Energy until I received the notice of late paymentI thought the payment had gone through because I received an email from Duke Energy stating that my payment had been confirmed and the payment had been made to my Duke Energy account (confirmation # ***)
T
My spouse had done a complaint about a week ago and now it's about to be weeks without service and we have done everything they have asked
My electric has been out for weeks and all they do it place me on hold and transfer us to a deferent department
Several months ago I paid duke energy to convert an above ground to partially under ground utilityThey left behind two unused poles Within 2-weeks AT&T and Bright-house removed their lines from the old poles., so duke energy could remove the poles completely, this was around February time frame, is now almost June, and despite several calls to Duke Energy, the old poles are still on my property, they have also left behind a tension auger poking out the ground, that is a trip hazard I need help with any government agency to ensure Duke Energy simply does its job
Contract with Duke Energy for two outdoor lights Have attempted since June to have both lights repaired One light still has not been repaired
Contract with Duke Energy for two outdoor lights Have been requesting repair of the lights since June One light still has not been repaired although I keep getting billed for it as if it was working Light needs to be repaired or removed I would prefer that it be repaired
Issues w/ energy rebate, power surge problem & major problem w/ Duke Pollution & soot from Crystal River Power plant blackening my roof & driveway
1st issue is Energy Rebate for Reflective Roofing material since discontinuedCustomer could get rebate but only if they used licensed contractor w/ their license numberI spent a few hundred hours applying gallons of Cool Coat roofing material at $per bucket(called: Urethanizer by *** Paint Company out of Orlando) to a roof of square feet w/ four foot overhang around houseIt dropped the roof temperature from degrees to degrees cutting the cost of A/C about 30% However, Duke won't let consumer participate cause I put material on myselfThat is outrageous, should be credited the $rebate and please note FL Power & Light offers a $rebate for same materialMy home is larger than majority of commercial & small businessesNow Duke discontinued the rebate this yearI've spent over $3,in roofin
Service was incorrectly removed from my name by an anonymous party and Duke is charging me to reinstate my account from their error
I just noticed that my power bill was not automatically withdrawing from my accountUpon investigating my account had been disabled despite that I've still had powerSomeone called duke and claimed my address as their ownAfter almost hours on the phone they created a new account number for me and got me back as the owner of my addressHowever not only are they charging me to back pay the time that someone else paid forThey are also charging me a new $security deposit for an error that I had no part inI never asked to have my service disabled or taken out of my name, nor was I ever notified that this had happenedI should at the very least not be getting charging a brand new security deposit, this is outrageous and possibly a scamTheir customer service was incredibly rude with me on the phone and dodged around the security deposit fee, a
They refused to cancel my services and are still charging me even though I canceled TWICEThey are profiting off both myself and the new residents
I recently moved from FL to CO and wanted to cancel my services with Duke EnergyI called a week before I moved to cancel my services on a specific date (August 25th 2017)I provided my new address so that they could send me my final paymentOnce I got the bill forwarded to me, it was for double what I normally paidI called and they told me that the services were still in use and I was being charged for whoever was living in my old apartmentThey claimed they had no record of me canceling services at the end of August and that I had to pay this billI refused and told them I would only pay what I used up until the 25th of August when it was supposed to be canceledI requested to have services canceled again and they refused to give me a confirmation number so that I can have proof of my cancelation this timeI spoke with manageme
I made an online payment to Duke on the evening of 3/8/ Shortly after payment was made, I received receipt confirmation that payment of $was received (it was also deducted from my checking on evening of 3/8) I contacted Duke's offices a few days later to make sure payment was received/posted/applied accordingly to my account and was told by Sergio in Duke's billing department that payment was received and it cleared on 3/9, nothing is owed/past due, and account is current/up-to-date and I don't owe anything until next month (April) Per ***'s customer service department, Duke gave initial authorization on March but never submitted final charge to *** so, therefore, the original hold fell off system and amount was never deducted....not until twelve (12) days later, which resulted in overdraft fess because I was continuously making debit card purchases assuming that the original Duke payment of $had been paid and satisfied when, in reality a
Duke Energy demands $deposit without notice
I received bill yesterday and with no notice Duke Energy decided to tack on a $deposit requirement and my it's due in a little over weeks I have never had my electricity disconnected by Duke Energy for non-paymentAccount #: ***
Duke Energy is refusing to refund my deposit after two years of good service as they promised
When I moved into my current address duke energy required I pay a deposit in order to get the serviceI was told as long as I didnt have any service disruptions due to non payment, it would be refunded to me in years timeNow they are refusing to refund it stating I received late notices and that disqualifies me which is not what they originally told meI have made several attempts to have them change the date my *** is due from the end of the month to the first week of the month as thats when my budget allows me to make paymentsThey have refused all requests
BILLING ERROR AND DISCONNECTION SERVICES
I AM A SINGLE MOTHER OF * INCLUDING ONE THAT NEEDS SPECIAL CARE, I RECEIVED A BILL FROM THE COMPANY STATING THAT I HAVE TILL 1/TO PAY MY DEPOSIT, ON THE 1/THEY DISCONNECTED MY ELECTRICITY, I CALLED AND WHAT THEY SAID IS THAT THE BILL WAS NOT CORRECT, THAT I NEEDED TO PAY IN ORDER TO GET IT CONNECTED, I DON'T UNDERSTAND HOW A BILL CAN BE INCORRECT, I EXPLAINED TO THEM THAT IT WAS GOING TO BE REALLY COLD AND HE STATED THAT HE DON'T CARE SURE ENOUGH HE DIDN'T CARE, I ASKED SOMEONE FOR THE MONEY AND I PAID BUT EVEN NO HE STATING THAT I HAVE TO WAIT HOURS THIS IS TOO MUCH I HAVE NO PLACE TO GO OR MONEY THIS IS RIDICULES THIS PEOPLE JUST CARE ABOUT MONEY
Over years we have paid a balance that should not have been owed and had it refunded each time and given a balance but we are still in collections
We set up auto payment for our account at the XXXX XXth ** south Gulfport, FL in when we bought our home In August that year we moved for work and rented our home, we recieved our full deposite back and were told we had a balance A couple months later we received a collections notice for an amount owed to Duke energy I called and spoke with three representatives and a manager who could not find out what the charge was for and told me that the balance was and that the collections would be removed A few months later we got another notice and after spending days getting passed around the company via phone transfers Someone in Billing said that the charge was what was left after our deposit(which we received in full) was applied The amount was an electric bill of over $for a single month of an sq ft home
Unfortunately, one morning I woke up without any notice whatsoever - all of my power out My refrigerator was not working and my food was going badAlso, that morning I had to go to work and my vehicle was stuck in the garage So I was not able to attend my job which I lost out on my wages for that day I called my local Duke energy company to try and resolve this problemAfter being on the phone for an hour and being transferred from one manager to the other - which were all completely and utterly rude to me - I got no whereThe last manager that I spoke to went as far as giving me a FAKE complaint number(This complaint being against how I was treated from their customer service department) They finally transferred me to somebody else and I also lodged a complaint with them and got an incident numberI was told I hear back within business daysIt's been over a week and I have still NOT been contactedI was not able to attend work and a lot of the food in my fridge spoil