Pillars of Augusta Life Magazine

I just called customer service about an on-line billing problem and Ryan was amazing He was very professional, explained they were having issues with the billing website, credited me for the late payment fee, and got me all set up for auto-pay so I don't have to worry in the future What a difference a customer service representative can make! Do I wish my payments weren't so high, well of course

My power was turned off just because of an easily resolved billing issue which resulted in my AC unit motor being shorted out and needing repair
At the beginning of Febmy bank account info was compromised and as an act of security my bank closed that account and opened up a new one for meThe online billing was paid from the bad account which resulted in the payment not being cleared with the bank
If Duke Energy could've called and asked me about it I would have been able to resolve the issue on the spot but instead my power was shut off with no warningI quickly resolved the issue and agreed to pay the fees they charged me for turning the power back on and so forth BUT what I cannot stand for is that my air conditioning would not come back on after the power was restored and I had a licensed HVAC tech out to my house and tell me the blower motor was shorted out due to the power surge when the power was cut off or onI have complained to the Energy company but their only answ

The company is making individual families suffer without power during unacceptably high temperatures to get malls and shopping centers back up
On several occasions I have contacted them for reports and updatesThis company shows no sense of urgency in helping there customers get power back and are giving misinformation to customers about when service *** be restored

I received a *** from Duke Energy for double my standard *** for the month of August
On or about 08/07/2017, I contacted Duke Energy to transfer my service effective 08/25/due to a move from an apartment to a houseI had been on budget billing which averaged my *** on a month cycle based on the previous yearI was currently under a *** of $and had automatic payments sent from my bank before the due dateWhen I received my *** for Aug (due in September) it was $When I called to find out what happened and why my *** was so high, I was told I had to pay the balance from the budget billingI don't have a problem paying the *** but it would have been nice to know this when I scheduled the transfer of service so I could have planned for this additional expenseBut now, it's nearly September and I've just moved which is an added expense and I have other bills that have additional expenses due to the move and additionally an electric *** that is double my nor

budget billing discrepancies
they are charging me a month on my budget billing which is way offmy bill was under for months but they still seem to be charging me even thought its supposed to change every months and be lower if the actual bill is loweri had bills last year that maybe added up to
maybe which has been paid off but they continue to add more charges on my account falsely and charging me more and more

Duke Energy is taking advantage of customers because of the monopoly they have on electricityI complained about the jump in my bill about months ago yet they are still giving me high bills again and are trying to convince me thats its my fault when I know how long I use the electricity in my houseI live in an apartment thats small and its only myself and a * year old kid who is in school most of the day while I workI turn the air conditioner off most of the time and cook very littleI also run the washing machine once a weekI lived in the same apartment complex in another apartment that is way bigger than the current one and had FOUR people living there yet the bill was lowerThis last recent bill is way too high and something needs to be done about itI am sick and tired of being robbed blind by this electric company! There are charging me way too much money and trying to convince me that it is correct and I know its not*** ***

Had service with Duke for yearsReturned my deposit per their policyMoved to new home, wouldn't allow a transferAsked for deposit again!
Duke Energy's policy is to return your deposit after months of service We lived in our home for years, they returned our deposit We bought a new home and I called to transfer service and the customer service representative I spoke with said I wasn't allowed to transfer services because someone had already canceled my serviceI told him that makes no senseI know I didn't cancel my service, and my husband did not eitherI wasn't happy after going back and forth with the rep and I reluctantly gave them an additional deposit that they were requiring me to give them to start new serviceI needed to make sure we had service as the the weekend was approaching and didn't want to be without service for myself and my family Later that day I told my husband the story and how ridiculous it was so he called back and spoke to another rep and

Failure to maintain tree trimming on their easement
Repeat calls to Duke Energy about trees growing into transformer; setting trees on fire and pulling on wires has not resulted in any assistance from the companyOn Monday a man showed up, assume he was a lineman, he never identified himselfHe just walked onto my property and said nothing about the treesToday a private tree service apparently hired by Duke showed up and said there was no problemTrees are trimmed every years unless there is an emergencyThere is a problem and the trees need to be trimmed before my shed catches fire or my family gets hurtPrivate tree trimmers won't trim the trees because they said Duke has toNo one seems willing to helpTrees on their easement have pulled my telephone wire off my house and their response was "hire an electrician to fix it"

For years every time it rained my whole neighborhood would lose powerA while back the power company came out and trimmed all the trees and growth around all the transformers on two of the three streets in my neighborhoodUnfortunately they did not take care of their equipment on my road and on Sept2, all houses on my street lost power for hoursThe rude people answering phones at duke energy, are ridiculous, every one we spoke to told us different lies about why its out and how long it would be out forWe were supposed to get text messages updating us, never got anyWhen I asked why they had not trimmed the growth around the transformers on our street she did not know why and asked if I would like them to come out, I agreed for them to since they should have done it when they did the other two streets, and if they had then most likely our whole street would not have lost hundreds of dollars worth of food, and had to suffer the inconvenience of hours without power

Duke Energy has been completely unprofessional and unorganized since the power outage caused by Irma
I am going on days with no powerDuke Energy has provided different stories online than the ones they tell when you callTheir outage map has changed it's range for my address twice and I am not sure how that is possible unless they changed the electrical grid my street is onAlso I should note that part of the range they have showing on the map now already have powerAlso I reported my outage again twice today 9/and each time I got a message back from Duke stating an outage was never reported in my area which is not trueI have screenshots for proofOne day I called and they said someone was dispatched to my area at 9:45AM and I did not get power that dayThe next time I called on 9/the female employee advised me that the duke systems and the systems of the out of state techs do not communicate so if there is an issue the out of state techs have to drive to the duke e

My wife recently moved and since then we have had issues with billingDuke has given incorrect fees and taking out of account later than scheduled
My wife recently moved and since then we have had issues with billingDuke has given incorrect fees and I have been slapped with a outstanding balance I was unaware of considering when I moved I was given a break down of the balance I would oweDuke also has been taking out of account later than scheduled causing issues with my account considering I have other bills taking out my account automaticallyThis is the third time this has happened and I spoke with a manager March and the only answer I could get is well they have a third party and they take out later and the funds should be there if I know I have a bill hat needs to be paid with them

On 11/27/I spoke to a customer service rep in regards to my online request to have my services at my old address closed on 12/22/and to transfer the new address to my nameThe customer service rep stated that my request will be worked and confirmed the dates with meShe stated that on 11/28/the name will transfer to my name at my new address and that my old address the services will be shut off on 12/22/I get a message from my landlord on 1/5/who the new address elecyric account was still in his nameI called to Duke Energy customer service rep on 1/5/to find out what is going onThe customer service rep stated that my services was not closed at the old address and she sees no request to have my name transferred to the new addressI have the screenshot of my online request for the services closed and the name transferShe then goes and states that it was never done because there should be an additional $deposit to the account to do thisI looke

I am making a complaint about Duke Energy because of their poor customer services to me as a customerI spoke to "Linda" this afternoon regarding a billing issue that was supposed to stop on May 13th, because we sold our other residence at *** *** ***, Holiday, FL *** I expected the billing to stop on the same day and not May 16th, The new owner stated that he contacted Duke Energy that same day on May 13th, sometime in the morning to have services changed to his name Linda explained to me that it is their policy to change the services the following business day in this case May 16th, I was attempting to receive a logical explanation from Linda as to why they wouldn't change it that same dayShe explained to me that it is their policy She also became rather irate and very unfriendly to me I stated to her that Duke Energy is gauging their services to their policies and procedures instead of taking care of their customersLinda hung up the phone

Duke Energy repaired a streetlight & destroyed my front lawn Work was done by *** and/or *** Failed to repair lawn to original state
On 1/11/16, Duke Energy subcontracted Sedgwick and/or *** Company (XXX) XXX-XXXX to repair a non-working streetlight on the tree lawn in front of my house My front lawn was destroyed during this repair On 1/13/16, I contacted Duke and filed a damage claim, number XXXXXXXXXXXXXXXOn 1/13/16, I received a phone call from Trish of *** (XXX) XXX-XXXX, who advised someone would come out to my house on 1/15/16, look at the damage and contact me to discuss repairs Since I was out of town on 1/15/16, I can't verify if anyone came to my house or not and I never received a call back From what I remember, possibly between January 20-22, 2016, I came home and observed that a patch of sod had been placed on top of the damaged area of my lawn and was just thrown on top of the ruined area I have photos of the lawn before and after

I am being required to provide an unnecessary security deposit to establish service with Duke Energy
My husband and I are relocating to Largo, FL from out of state next monthOn 6/30/16, I registered for an account at the Duke Energy website and attempted to establish service to begin 7/18/at *** *** *** in Largo Upon submitting our info, including my social security numbers, I was informed that a $deposit is required to establish serviceMy husband and I have excellent credit, and the only recent credit inquiry was made on 6/20/by a rental house property management firm who informed my husband and I that we have "stellar credit."
Assuming there must be a mistake, I followed up by calling Duke Energy three times on 6/20/and speaking with three customer service reps to determine the reason for the security deposit requirement and whether it could be waived or met using a guarantor or a letter of reference from out current utility companyI received vague answe

Shut me off with $past dueNo warnings, No Calls!
I was past due for $which I figured was small enough to wait until next months billThis morning, my service was disconnectedNo warningsNo noticesNo phone calls! Just shut me off over such a small bill! I immediately made a payment which they tacked on $more dollars and a so-called "convenience fee" for paying over the phoneI explained they did not properly contact me and they only relayed that I was past due since last monthI don't appreciate this and would like more notice before shutting me offAnd over $measly dollars!? Come on! I've probably got about bucks worth of food that is going to go bad now not to mention the Florida heat may jeopardize my pets healthFurry animals stuck in a home without air conditioner in degree heat, i'll be lucky if they are still living when I get home from work! As you can see, this has stressed me out greatly due to them not following up as expectedAlso,

Duke Energy did not process a request to cancel automatic bank draft and charged a return check feeRefused to waive fee
I called Duke Energy on 12/20/and cancelled Automatic Bank draft by phone because they make it impossible to change your bank information onlineI paid my *** with my debit card that same day to ensure that it was paid on timeThe representative I spoke to over the phone did not make any notes on the account according to the reps I spoke to on 12/29/Keep in mind, it is IMPOSSIBLE to cancel or update automatic bank draft on their websiteSo how did it get cancelled? By magic? They continued to try and draft money from my old bank accountDuke has now charged me a return check fee for THEIR mistakeI hope the incompetent people that work for Duke Energy in Florida lose their jobsI also spoke to a supervisor whose answer was "there are no notes on the account so there is nothing I can do"That is ***A customer who pays their *** on time g

More than 1/months without a street light after initially reporting outage
A different type of light bulb was installed in the street light on our street in mid JuneAfter installation, it came on for one night onlyI have been calling Duke Energy since to alert them to the outageThe first work order number that I kept was on 07/03/and is #***XXXXI was informed that it would take working days to repairI called them back on 07/11/and told them the light still was not coming onThey said it is noted on their records that the work had been completedThe woman I spoke to acted like she did not believe me when I told her that it most definitely is not coming on at nightRound and round, she finally put in another request for it to be checked, again taking another working days to repairThis # is ***XXXXI was then told that it was not the bulb being faulty but that the underground wiring had to be replaced and would take working days for this repairIt h

Constant loss of power servicetimes last wknd, several times during the week, and now today
Since Duke has taken over from Progress Energy, their service has went from poor to terribleWe have hundreds of outages per yearWe had last weekend, several during the week, and we now are experiencing yet another outageThis is unacceptableThere is no excuse they can give which is valid at this pointIf it is because of limbs falling on lines, trim the limbs, faulty equipment? Repair itIf there were any other way to get power from another vendor, I would do so, even if the price were much higher....but the power companies have a monopoly on service in their areasThis should be illegal

Please see attached complaint