Maintenance worker showed up and told us we would have to have our electricity off for 3-hours while they replace a pole, we had no notification 6/13/Duke Energy sent a maintenance worker to the door and informed my husband that they were going to be replacing a pole and the electricity would be off for 3-hoursMy husband works online and both of our kids are home, there is NO electricity and NO air conditioning, its Florida and summertime, its HOTWe never received any notification from them that they would be replacing the pole on Monday 6-13-or we would have made plans for my family not to be home, in the heat with no electricity for 3-hoursWe explained that to the person that came to the door and they told us it was an emergency and needed to replace themThe poles have been marked for almost weeks, obviously not an emergency and within all that time no one had the time to come and notify us of thisI contacted Duke Energy and they did inform me that we were s
Our family rented a home for a year long recovery from major surgery our son underwentThe home owners went to great lengths to move out early so our family could move inOur son had surgery on Wednesday the 13th of JulyThe movers moved our entire life into the new home on Thursday the 14thFamily arrived from out of town on Friday 15th to help my family move, unpack, cook meals etcthe same day DUKE ELECTRIC came to disconnect service at the new home See, there was a lapse in the disconnect and reconnect dates that was overlookedI had already made my deposit and the homeowner also demanded that they leave it onThe homeowner was actually onsite when this guy turned off the power He disconnected it anyway at 5:on a Friday with a house full of my family and pets EVERYONE called DUKEI called themI spoke first to MichealHe explained that my order was a hookup order and he couldn't do anything until MondayI explained the entire situation and he just repeated
Don't ever pay your bill out of the wrong account on accident and then go through Revdex.comThey send all of the paperwork to the Revdex.com so they know EXACTLY who you are; then call you times when you tell them you are only available by email"we have to verify information..." You have my full name, the account number, address and phone number and sent the bills to Revdex.com- yet you need to verify its me?? I paid my bill out of the wrong account ONCE; the bill was about $147-$157; they then tacked on a $security deposit they REFUSED to removeWORST JOKE OF A COMPANY EVER
Duke Energy never noted the right mailing address and sent bills to the service addressNever contacted me about the bill and sent it to a collection agencyNow it is on my credit reportI have had zero late payments in the last years Product_Or_Service: Electric
Duke energy sent me to collections for a "final bill" I do not oweThey claim I was on a balanced billing programI have requested proof Duke energy sent me to collections for a "final bill" I do not oweThey claim I was on a balanced billing programI have requested proof that I asked for this, no responseI made all of my payments on time, including my final payment and feel that this was billed in errorI keep getting the run around between them and the collections agency they are working withThis is a very deceptive method of price gauging as I cannot see how this bill can be so highI do not recall asking for a payment program and even if they did put me on a balanced bill I was there for 12+ months they should have been periodically checking the meter and would have, in my assumption, adjusted the bill accordinglyI provided my new address when I moved out of the apartment and made the final payment based on the last bill sent to me
On May 29, Duke Energy disconnected my services at Cambridge Way, Lake Wales, FL XXXXX per my requestOn that same day, at 8:37pm I received an email from Duke Energy stating that my online statement was ready to view Billing Date: 5/29/18, amount $236.00, previous balance of $ Knowing I had placed a deposit on this account, I assumed some of that deposit may be put towards my account as I had just went through the same thing with my city water services so I decided to wait closer to my due date to be sure the amount owed would be correct before I paid The due date listed on my Duke Energy bill stated 6/20/ 07/03/I received a letter from a collection agency, [redacted] & [redacted] dated 07/02/stating my Duke Energy account had been placed with them for collections I contacted Duke Energy on 07/06/and was told because my bill was due in May, I had waited over a month to pay for services owed and therefore I was turned over to collections I t
Duke Energy made an error in billing and an error charging the customer for a company mistakeWe want this error corrected
In late September I called Duke Energy and requested that Duke Energy end the electronic automatic billing AND send a paper bill to the service address for the final paymentThe Duke Energy representative agreed to do thisDuke Energy did NOT end the electronic payment as agreedIn early November, more than a MONTH later, they attempted to electronically bill what was by then a closed bank accountDuke energy then charged me $Duke Energy should never have charged the bank account in November They had already agreed NOT to do thisWe want the $charge reimbursed
This was my complaint to Duke:
In February our electrician was visiting our house and was appalled by the state of the power line coming into our junction box on the house He said that it was spliced too close to the house and could have exploded This news was horrifying to me as the box was just outside my year old's bedroom When we first called Duke Energy they were not going to send someone out that day The electrician got on t he phone and convinced them to send someone immediately The men in the truck turned up in what looked like HAZMAT suits and after looking at the line called yet another truck and several more men in HAZMAT like suits arrived They addressed the problem
On July the electricity went out in our house and our house alone My husband called Duke and they sent someone out who looked at the line and explained that it was so old it could not be repaired In fact it was from when the house was built in the 1970s They went ahead and laid a line across our lawn and told us not to mow and they would be out to replace the line in a few weeks This is entirely unacceptable We have small children and this is a huge danger
Over two years ago Duke required a ransom deposit of $for receiving a bad check It was a mistake
Now they want 12mo.of no late fee also
The $was held for two years Now the want moof no late fee to return our money The check was mistakenly drawn on a closed acct We explained we had been costumers since This utility is the most mean spirited of any I have experienced in seven states They owe consumers millions and refuse to pay They run the State PUC
Unfair and unwarranted collection of additional deposit amounts with threats of disconnection of power which could lead to health issues
A few weeks ago I went to pay my bill online and entered the incorrect bank account by accident This caused the payment to be rejected by my bank This happened once before maybe a year ago when my wife accidentally did the same Due to this happening twice in a year period (even though it was different people but on the same account) an additional deposit was added to my bill in the amount of SIX HUNDRED FIFTY DOLLARS or my power would be disconnected I tried to call and explain the situation but there was "nothing they could do." This punishment for an honest mistake (which is fairly easy to make if you are using more than one payment method between multiple people on the same online account) is incredibly unwarranted, unfair and frankly disproportionate to the potential "risks" this mistake caused the company I am in firm belief that
budget billing is a scam they claim it will help you with your bill but it puts more money in their pocket and when your bill dollars but their budget plan says its they will say its what you signed up for! which is not true most people sign up for this type of program because they are led to believe it will save them money
I set up a payment arrangement to pay my bill and when I called to pay A different amount was asked, My bill was estimated way to high after the storm
I set up a payment arrangement on my account to pay by the date of 11/15/on the date of 10/02/2017, I called to pay my balance off and was told I had to pay which I never agreed to, I was told that I had to pay this amount because my bill for two weeks was "Estimated" to be which is not possible because my monthly bill is only 230.00-and for two weeks and days we didn't use any power because they failed to restore power in a timely manor, Not only did we spend thousands on hotels but my kids suffered with no power some days because we could not afford a hotel, all I ask the manager at duke energy was to let me pay the agreed upon amount for the payment arrangement, he refused and continued to talk over me and did not allow me to express my concern and told me to let him talk or he would disconnect the
Reconnecting service took over hours
My service was disconnected on 10/4/at around 1:pmI paid the needed amountReceived a text message stating the service is connected and if there was a problem to callUpon returning home, 2hrs after recieving said text messageMy power still was not restored and called the said numberSpoke to an agent, told I would have service no later than 12:amIt it now 1:am and no service and a whole refrigerator full of now spoiled foodI've been sitting in an silent,dark and hot apartment for hours and I'm asthmatic,
In early July, I received a letter stating that residents of my apartment complex should prepare for an all day power outage due to routine maintenance workThis is certainly understandable, albeit, poor timing considering it turns out to be one of the hottest weeks of the summer in FloridaFlash forward to the morning the work is scheduled to commence, and I receive an email from my apartment complex manager saying the work has been cancelledI am outraged and incredibly upset because not only was this work scheduled for the hottest part of the summer, but also that it was cancelled within minutes of it beginning (the power was scheduled to go off at 9:30, I received the email at 9:29).This represents not only a financial hardship for me since I had to rent a hotel room for the night into the day the work was scheduled, but also because not being in air conditioning for extend periods of time represents a MAJOR health issue for me, and could lead to severe balance disfunction and s
I have had one leg my power go out two in the last months .They patch it the fist time and it failed in about to 4week later .They came out again and promise to replace and they did not they patch it again expecting a different result > called or times On 4/2/they called and apologized and said they would be days because they need to mark utility's Wow has already mark them for there install.It's been three weeks and nothing has happen I have called thre or four time with no success.Get promised but so far nothing .I have lost in the last two years tv , two coffee pots and phone >please help
Wont refund deposit as promised
Duke Energy makes you put down a $deposit to start servicesThat was fine, we did that in March of On their website it says that if you have no more than two late payments in a month period, you receive your deposit backWhen I called to ask them when I am getting it refunded they said because I moved locations I have to wait another full year, unless I move again then I need to keep waitingThis makes no sense as I have paid my bill, never had it discontinued and still have them as a provider! Why does it matter if I moved down the street to another location?! The information listed on their website is not what they tell me over the phone and that is not rightSo essentially they are scamming me out of $
Duke Energy has failed to return electrical power to my place of living within a reasonable time
I say reasonable because of the following
They provided me an email and published saying power restoration should be complete "By midnight Sunday, Sept17: The central and northern portions of the service area, including Alachua, Bay, Brevard, Citrus, Columbia, Dixie, Flagler, Franklin, Gilchrist, Gulf, Hamilton, Hernando, Jefferson, Lafayette, Lake, Leon, Levy, Madison, Marion, Orange, Osceola, Polk, Seminole, Sumter, Suwannee, Taylor, Volusia and Wakulla counties"I live in *** county
It has been a total of days since I first reported the outage and as of this moment 96% of the county has power(Florida Division of Emergency Management) yet my property has not
Houses have had power across the street as soon as days after the storm
I do not have not have money for a hotel or a place to sayEvery day I reminded of the sweat-box I live in and the cold showers I mu
Duke Energy assessing additional deposit despite excellent credit, excellent payment history and contrary to their publicly stated policy
Despite excellent credit and a perfect payment history with Duke Energy, they recently assessed an additional $deposit on my account in addition tot he $already on file There was no notice, no explanation, and they buried it in my monthly *** so it was hard to discern
Upon contacting Duke,I was told they could do nothing about it and they refused to run my credit to see if a deposit was even necessary on my account
In a recent Channel investigative report, Duke was quoted as saying
"Any customer whose service is disconnected for nonpayment or has returned payment, *** be assessed a new or additional deposit
Customers whose payments are consistently late - at least recurrent late payments may also be assessed a depositThis is more lenient than the state's Administrative Code, which allows deposits on existi
was being double charged monthly and when confronted I was told id be getting refund
never happened, instead billed double more times
mother passed away in feb 2018, had to take over utilities until house sold under a reverse mortgage
the bills monthly were started receiving double bills in each monthpaid thinking it was to close accountinstead I found I was being charged double each monthwhen I called corporate they said id be refundednever happened! instead the charged me double and refused to close account
I held back on paying this since I knew by my records I didn't owethe sent to collectionthey forced me to set account under my name , explaining this would clear it upit did not!!
it made me responsible for these faulty billsvery rude corporateI am in FPL area I cant have Duke
Me & city of Gulfport sent a PO to get a security light installed over months ago in high crime areaCity submitted PO and has followup many times
Over months ago myself and the city of Gulfport contacted Duke to install security light on pole in a high crime area of the streetDuke was unresponsive and the city followed up several calls as well as myself over the course of monthsLast months under the light a woman had her car broken unto while she was unloading groceries and another neighbors garage was broken intoThe police have been out numerous times and suggested the city and I get a light for the areaWhich we have been trying to do now for months!
Whenever a call is put into Duke to check on the status Duke says they can't contact the lighting department as they can only email that department! Really? So I have called times in weeks and had Duke reps send a high priority email to the lighting department and still nobody will respond
Besides this issue
Maintenance worker showed up and told us we would have to have our electricity off for 3-hours while they replace a pole, we had no notification 6/13/Duke Energy sent a maintenance worker to the door and informed my husband that they were going to be replacing a pole and the electricity would be off for 3-hoursMy husband works online and both of our kids are home, there is NO electricity and NO air conditioning, its Florida and summertime, its HOTWe never received any notification from them that they would be replacing the pole on Monday 6-13-or we would have made plans for my family not to be home, in the heat with no electricity for 3-hoursWe explained that to the person that came to the door and they told us it was an emergency and needed to replace themThe poles have been marked for almost weeks, obviously not an emergency and within all that time no one had the time to come and notify us of thisI contacted Duke Energy and they did inform me that we were s
Our family rented a home for a year long recovery from major surgery our son underwentThe home owners went to great lengths to move out early so our family could move inOur son had surgery on Wednesday the 13th of JulyThe movers moved our entire life into the new home on Thursday the 14thFamily arrived from out of town on Friday 15th to help my family move, unpack, cook meals etcthe same day DUKE ELECTRIC came to disconnect service at the new home See, there was a lapse in the disconnect and reconnect dates that was overlookedI had already made my deposit and the homeowner also demanded that they leave it onThe homeowner was actually onsite when this guy turned off the power He disconnected it anyway at 5:on a Friday with a house full of my family and pets EVERYONE called DUKEI called themI spoke first to MichealHe explained that my order was a hookup order and he couldn't do anything until MondayI explained the entire situation and he just repeated
Don't ever pay your bill out of the wrong account on accident and then go through Revdex.comThey send all of the paperwork to the Revdex.com so they know EXACTLY who you are; then call you times when you tell them you are only available by email"we have to verify information..." You have my full name, the account number, address and phone number and sent the bills to Revdex.com- yet you need to verify its me?? I paid my bill out of the wrong account ONCE; the bill was about $147-$157; they then tacked on a $security deposit they REFUSED to removeWORST JOKE OF A COMPANY EVER
Duke Energy never noted the right mailing address and sent bills to the service addressNever contacted me about the bill and sent it to a collection agencyNow it is on my credit reportI have had zero late payments in the last years Product_Or_Service: Electric
Duke energy sent me to collections for a "final bill" I do not oweThey claim I was on a balanced billing programI have requested proof Duke energy sent me to collections for a "final bill" I do not oweThey claim I was on a balanced billing programI have requested proof that I asked for this, no responseI made all of my payments on time, including my final payment and feel that this was billed in errorI keep getting the run around between them and the collections agency they are working withThis is a very deceptive method of price gauging as I cannot see how this bill can be so highI do not recall asking for a payment program and even if they did put me on a balanced bill I was there for 12+ months they should have been periodically checking the meter and would have, in my assumption, adjusted the bill accordinglyI provided my new address when I moved out of the apartment and made the final payment based on the last bill sent to me
On May 29, Duke Energy disconnected my services at Cambridge Way, Lake Wales, FL XXXXX per my requestOn that same day, at 8:37pm I received an email from Duke Energy stating that my online statement was ready to view Billing Date: 5/29/18, amount $236.00, previous balance of $ Knowing I had placed a deposit on this account, I assumed some of that deposit may be put towards my account as I had just went through the same thing with my city water services so I decided to wait closer to my due date to be sure the amount owed would be correct before I paid The due date listed on my Duke Energy bill stated 6/20/ 07/03/I received a letter from a collection agency, [redacted] & [redacted] dated 07/02/stating my Duke Energy account had been placed with them for collections I contacted Duke Energy on 07/06/and was told because my bill was due in May, I had waited over a month to pay for services owed and therefore I was turned over to collections I t
Duke Energy made an error in billing and an error charging the customer for a company mistakeWe want this error corrected
In late September I called Duke Energy and requested that Duke Energy end the electronic automatic billing AND send a paper bill to the service address for the final paymentThe Duke Energy representative agreed to do thisDuke Energy did NOT end the electronic payment as agreedIn early November, more than a MONTH later, they attempted to electronically bill what was by then a closed bank accountDuke energy then charged me $Duke Energy should never have charged the bank account in November They had already agreed NOT to do thisWe want the $charge reimbursed
This was my complaint to Duke:
In February our electrician was visiting our house and was appalled by the state of the power line coming into our junction box on the house He said that it was spliced too close to the house and could have exploded This news was horrifying to me as the box was just outside my year old's bedroom When we first called Duke Energy they were not going to send someone out that day The electrician got on t he phone and convinced them to send someone immediately The men in the truck turned up in what looked like HAZMAT suits and after looking at the line called yet another truck and several more men in HAZMAT like suits arrived They addressed the problem
On July the electricity went out in our house and our house alone My husband called Duke and they sent someone out who looked at the line and explained that it was so old it could not be repaired In fact it was from when the house was built in the 1970s They went ahead and laid a line across our lawn and told us not to mow and they would be out to replace the line in a few weeks This is entirely unacceptable We have small children and this is a huge danger
Over two years ago Duke required a ransom deposit of $for receiving a bad check It was a mistake
Now they want 12mo.of no late fee also
The $was held for two years Now the want moof no late fee to return our money The check was mistakenly drawn on a closed acct We explained we had been costumers since This utility is the most mean spirited of any I have experienced in seven states They owe consumers millions and refuse to pay They run the State PUC
Unfair and unwarranted collection of additional deposit amounts with threats of disconnection of power which could lead to health issues
A few weeks ago I went to pay my bill online and entered the incorrect bank account by accident This caused the payment to be rejected by my bank This happened once before maybe a year ago when my wife accidentally did the same Due to this happening twice in a year period (even though it was different people but on the same account) an additional deposit was added to my bill in the amount of SIX HUNDRED FIFTY DOLLARS or my power would be disconnected I tried to call and explain the situation but there was "nothing they could do." This punishment for an honest mistake (which is fairly easy to make if you are using more than one payment method between multiple people on the same online account) is incredibly unwarranted, unfair and frankly disproportionate to the potential "risks" this mistake caused the company I am in firm belief that
budget billing is a scam they claim it will help you with your bill but it puts more money in their pocket and when your bill dollars but their budget plan says its they will say its what you signed up for! which is not true most people sign up for this type of program because they are led to believe it will save them money
I set up a payment arrangement to pay my bill and when I called to pay A different amount was asked, My bill was estimated way to high after the storm
I set up a payment arrangement on my account to pay by the date of 11/15/on the date of 10/02/2017, I called to pay my balance off and was told I had to pay which I never agreed to, I was told that I had to pay this amount because my bill for two weeks was "Estimated" to be which is not possible because my monthly bill is only 230.00-and for two weeks and days we didn't use any power because they failed to restore power in a timely manor, Not only did we spend thousands on hotels but my kids suffered with no power some days because we could not afford a hotel, all I ask the manager at duke energy was to let me pay the agreed upon amount for the payment arrangement, he refused and continued to talk over me and did not allow me to express my concern and told me to let him talk or he would disconnect the
Reconnecting service took over hours
My service was disconnected on 10/4/at around 1:pmI paid the needed amountReceived a text message stating the service is connected and if there was a problem to callUpon returning home, 2hrs after recieving said text messageMy power still was not restored and called the said numberSpoke to an agent, told I would have service no later than 12:amIt it now 1:am and no service and a whole refrigerator full of now spoiled foodI've been sitting in an silent,dark and hot apartment for hours and I'm asthmatic,
In early July, I received a letter stating that residents of my apartment complex should prepare for an all day power outage due to routine maintenance workThis is certainly understandable, albeit, poor timing considering it turns out to be one of the hottest weeks of the summer in FloridaFlash forward to the morning the work is scheduled to commence, and I receive an email from my apartment complex manager saying the work has been cancelledI am outraged and incredibly upset because not only was this work scheduled for the hottest part of the summer, but also that it was cancelled within minutes of it beginning (the power was scheduled to go off at 9:30, I received the email at 9:29).This represents not only a financial hardship for me since I had to rent a hotel room for the night into the day the work was scheduled, but also because not being in air conditioning for extend periods of time represents a MAJOR health issue for me, and could lead to severe balance disfunction and s
I have had one leg my power go out two in the last months .They patch it the fist time and it failed in about to 4week later .They came out again and promise to replace and they did not they patch it again expecting a different result > called or times On 4/2/they called and apologized and said they would be days because they need to mark utility's Wow has already mark them for there install.It's been three weeks and nothing has happen I have called thre or four time with no success.Get promised but so far nothing .I have lost in the last two years tv , two coffee pots and phone >please help
Wont refund deposit as promised
Duke Energy makes you put down a $deposit to start servicesThat was fine, we did that in March of On their website it says that if you have no more than two late payments in a month period, you receive your deposit backWhen I called to ask them when I am getting it refunded they said because I moved locations I have to wait another full year, unless I move again then I need to keep waitingThis makes no sense as I have paid my bill, never had it discontinued and still have them as a provider! Why does it matter if I moved down the street to another location?! The information listed on their website is not what they tell me over the phone and that is not rightSo essentially they are scamming me out of $
Duke Energy has failed to return electrical power to my place of living within a reasonable time
I say reasonable because of the following
They provided me an email and published saying power restoration should be complete "By midnight Sunday, Sept17: The central and northern portions of the service area, including Alachua, Bay, Brevard, Citrus, Columbia, Dixie, Flagler, Franklin, Gilchrist, Gulf, Hamilton, Hernando, Jefferson, Lafayette, Lake, Leon, Levy, Madison, Marion, Orange, Osceola, Polk, Seminole, Sumter, Suwannee, Taylor, Volusia and Wakulla counties"I live in *** county
It has been a total of days since I first reported the outage and as of this moment 96% of the county has power(Florida Division of Emergency Management) yet my property has not
Houses have had power across the street as soon as days after the storm
I do not have not have money for a hotel or a place to sayEvery day I reminded of the sweat-box I live in and the cold showers I mu
Duke Energy assessing additional deposit despite excellent credit, excellent payment history and contrary to their publicly stated policy
Despite excellent credit and a perfect payment history with Duke Energy, they recently assessed an additional $deposit on my account in addition tot he $already on file There was no notice, no explanation, and they buried it in my monthly *** so it was hard to discern
Upon contacting Duke,I was told they could do nothing about it and they refused to run my credit to see if a deposit was even necessary on my account
In a recent Channel investigative report, Duke was quoted as saying
"Any customer whose service is disconnected for nonpayment or has returned payment, *** be assessed a new or additional deposit
Customers whose payments are consistently late - at least recurrent late payments may also be assessed a depositThis is more lenient than the state's Administrative Code, which allows deposits on existi
was being double charged monthly and when confronted I was told id be getting refund
never happened, instead billed double more times
mother passed away in feb 2018, had to take over utilities until house sold under a reverse mortgage
the bills monthly were started receiving double bills in each monthpaid thinking it was to close accountinstead I found I was being charged double each monthwhen I called corporate they said id be refundednever happened! instead the charged me double and refused to close account
I held back on paying this since I knew by my records I didn't owethe sent to collectionthey forced me to set account under my name , explaining this would clear it upit did not!!
it made me responsible for these faulty billsvery rude corporateI am in FPL area I cant have Duke
Me & city of Gulfport sent a PO to get a security light installed over months ago in high crime areaCity submitted PO and has followup many times
Over months ago myself and the city of Gulfport contacted Duke to install security light on pole in a high crime area of the streetDuke was unresponsive and the city followed up several calls as well as myself over the course of monthsLast months under the light a woman had her car broken unto while she was unloading groceries and another neighbors garage was broken intoThe police have been out numerous times and suggested the city and I get a light for the areaWhich we have been trying to do now for months!
Whenever a call is put into Duke to check on the status Duke says they can't contact the lighting department as they can only email that department! Really? So I have called times in weeks and had Duke reps send a high priority email to the lighting department and still nobody will respond
Besides this issue