It is mandatory to have online billing to see usage
I have 12KW solar array on my roof and I'm using the charts and info from Duke energy's website to educate my self, also track/improve my usageIn Duke Energy's new website I'm no longer able to view my electrical services usage detailsI was told on the phone that this is now reserved to only customers who are enrolled in the online billing system and I will not be able to see any details, unless I enroll into online billing
Since when receiving my bill via regular mail is wrong and we (people who don't want online billing) are treated differently?
My system has produced over Mega-watts since installed, which is the equivalent of over trees, so I don't think saving the trees is in the root of the company's decision to mistreat its customers
I have been a valued customer of Duke Energy for the last yearsI received a bill with a returned charge, and it was a simple mistakeWe paid the bill online and there were a problem with the account number and the bank sent the check back and we got charged a $return feeI called the company and they said they could not do anything to get the return fee waivedI explained to the representative the situation and I request and a copy of the transaction they said they could not provide itThe Customer service rep and the supervisor was not helpful at allI just needed the transaction count number to ensure it was a fault of mine I also asked could they do an inquiry with there bank to to get the information and they refused toI contacted my bank and they informed me that they never received a transaction from duke in re-gards to the transactionThey would not transfer me to anyone higher so I resorted to going through this process
Yesterday, May 13, at about pm the power went out in the neighborhood (about homes) I didn't count themit involved four streets
A crew came out to look at the issue and told us that the power would be out until midnight!
Today, May 14th the power came back on at am! That's hours!
I talked to the foreman and he told me that they had to come from Tallahassee, because no one in this area wanted to work overnight This incidence happened in Belleair Beach, FL (Clearwater area)
Do I have to mention, that it's degrees inside the house, with the windows open? Do I have to mention, that the food spoiled in the fridge?
We received confusing messages form the maintenance department:
Power will be out until 11:59pm
outage caused by equipment damage
crews working
We apologize while we continue to assess damage
at 7am: crew is enroute
then we called and talked to a human robot -that was no help-
We were giving the run-aroundUnbelievable!
Asking for an additional deposit of after being never late with payments since 01/30/
I been a loyal and paying customer since 01/30/In February of I made a payment with the online system to come out of my account for the due dateRight before the money came out fraud was committed with my account which did not leave enough funds to cover the check as someone took a joy ride around New YorkBefore Duke was even aware we called and spoke to customer service stating the problem and the check may be returned which thanked and assured us that no extra deposit would be coming and all fees will be waived since this was the first timeImagine my surprise when I open April's bill to find a depositI called and asked it to be taken off to a script reading customer service rep who could care lessWhen I asked for a supervisor I get a lecture from him (Jason) between fraud and insufficient fundsWhich if fraud is committed against a bank account it takes over days for
We lost power on 9/10/due to hurricane Irma in the county of Pinellas FloridaAs of today 9/18/we still have no powerI am told to call daily and report my outageThere is no updates or estimated time of resolutionThis morning Duke Energy publicly announced all of my county has power which I do not stillI have had to suffer in extreme heatWe cannot cook or take cold showersI would like an explinantion why my power is still out and when it will be turned back on.We were told Friday 9/by 11:pm did not meetThen told Saturday 9/by 11:pm did not meetTold Sunday 9/11:pmAs of this morning no estimated time
Product_Or_Service: Electric
I had one payment problem in and was put on cash onlyCash only paper billing is causing me to constantly pay late due to my health issues
Account Number: ***
I purchased my house on 7/23/and paid Duke $that day and set up automatic billing
I was unable to move to Florida until the end of August and had to travel extensively for work in September, at which time I contracted walking pneumonia
The first regular automatic payment for my account was not attempted until 9/9/and, due to my own error of using the account that had previously held the downpayment for my house and not my regular checking account, the payment did not go throughI was never notified by email that the payment would process or that there was a problem with my payment
I received a call from a family member who was staying at my house while I was out of town to tell me that I had received a past-due notice from Duke on 9/16/I immediately called in and paid over the ph
I paid my bill to my moms account in error, when we called to resolve the issue, I was told an email would work to clear it up
When we spoke to customer service, the stated an email would clear it up After an email was sent, I received an email stating that they tried several times to contact me This is inaccurate I was told that my elderly mother would have to go and get a notarized letter, or she could pay me back We even got the bank involved, and DUKE ENERGY would not work with them either I was told by one agent that she would not escalate for me, another hung up on me, after telling my mother that she should just pay me back I have sent an email from my email address, my mother sent an email from her email address, the same address they send her bills This is a very hard company to work with as they do not have a clear escalation department They are holding $of my money hostage and will not even let my mother request a refund This is very predatory a
I have been waiting for a month and a half for a refund of my deposit in the amount of $First they said they sent it, but it never got to meSo I called again, gave them a new address, and they said they would cancel the original check (yeah, right, I guess they mean the one that was never mailed?) and then resend a new check to my new address, and I should get it within a weekSo when I did not get it I called today, and the lie of the day is it will be sent out on the 14th of JuneThis is a horrible company to deal with because they just have one lie after anotherAfter I file this complaint I am filing one with the state attorney's office of Florida, and also with whatever regulatory agency that oversees this shyster companyI will also be contacting my credit cad company (the deposit was made with a credit card) and requesting that they refund my money as the company has reneged on a promise to refundMy account number with this company is ***Thank you6/05/
Lack of communication in the aftermath of hurricane Irma6+ days without power even though cause of outage clear and repairableWon't answer phone
Duke clearly was unprepared for this weather event That is unacceptable given the week long warning in the media Duke will not communicate directly with its customers Duke sent out bills in the middle of this with amounts times the normal, citing their inability to read the meters
Duke Energy *** send an Electrician without license to make some updates on my electrical wiring in my house
Duke Energy offersEnergyWise Home, what is a program to save some money for the customerTherefore it is necessary to install some small switchesThis work is supcontracted by Duke Energy
Because of the situation that someone *** go on my electrical wiring, I ask to make to make that this Electrician is licensedI had a conversation with Mike phone XXX-XXX-XXXX around 3:30pm on Oct 20,
The answer from Duke at the end was, no the Electrician is not licensed, but the subcontractor is
My question wasn't answered with a yes or a no, but at the end, Duke Energy as the responsible contract giver , gives those contracts to companies which hold a license, but send out people whiteout license
That means, in case my house *** burn up because of the license electrician, who is responsible, and who is paying for the desaster
Also, if you ar unable to find out, who
Duke Energy during a storm admitted to crossing some wire This blow out my desk top computer, screen and printer Also had to reset fuse
Since the company was at fault they should pay for the damages to personal property Claim # XXXXXXXXXXXXXXX Power was out because of Duke from 2pm to 8pm on 5/13/ Claim phone # is XXXXXXXXXX This happen days before I left from Michigan and they said the claim would stay open till I get back if they need to see the desk top and all parts involved Computer is a ZT tower, hp printer and ZT screen
It is mandatory to have online billing to see usage
I have 12KW solar array on my roof and I'm using the charts and info from Duke energy's website to educate my self, also track/improve my usageIn Duke Energy's new website I'm no longer able to view my electrical services usage detailsI was told on the phone that this is now reserved to only customers who are enrolled in the online billing system and I will not be able to see any details, unless I enroll into online billing
Since when receiving my bill via regular mail is wrong and we (people who don't want online billing) are treated differently?
My system has produced over Mega-watts since installed, which is the equivalent of over trees, so I don't think saving the trees is in the root of the company's decision to mistreat its customers
I have been a valued customer of Duke Energy for the last yearsI received a bill with a returned charge, and it was a simple mistakeWe paid the bill online and there were a problem with the account number and the bank sent the check back and we got charged a $return feeI called the company and they said they could not do anything to get the return fee waivedI explained to the representative the situation and I request and a copy of the transaction they said they could not provide itThe Customer service rep and the supervisor was not helpful at allI just needed the transaction count number to ensure it was a fault of mine I also asked could they do an inquiry with there bank to to get the information and they refused toI contacted my bank and they informed me that they never received a transaction from duke in re-gards to the transactionThey would not transfer me to anyone higher so I resorted to going through this process
Yesterday, May 13, at about pm the power went out in the neighborhood (about homes) I didn't count themit involved four streets
A crew came out to look at the issue and told us that the power would be out until midnight!
Today, May 14th the power came back on at am! That's hours!
I talked to the foreman and he told me that they had to come from Tallahassee, because no one in this area wanted to work overnight This incidence happened in Belleair Beach, FL (Clearwater area)
Do I have to mention, that it's degrees inside the house, with the windows open? Do I have to mention, that the food spoiled in the fridge?
We received confusing messages form the maintenance department:
Power will be out until 11:59pm
outage caused by equipment damage
crews working
We apologize while we continue to assess damage
at 7am: crew is enroute
then we called and talked to a human robot -that was no help-
We were giving the run-aroundUnbelievable!
Asking for an additional deposit of after being never late with payments since 01/30/
I been a loyal and paying customer since 01/30/In February of I made a payment with the online system to come out of my account for the due dateRight before the money came out fraud was committed with my account which did not leave enough funds to cover the check as someone took a joy ride around New YorkBefore Duke was even aware we called and spoke to customer service stating the problem and the check may be returned which thanked and assured us that no extra deposit would be coming and all fees will be waived since this was the first timeImagine my surprise when I open April's bill to find a depositI called and asked it to be taken off to a script reading customer service rep who could care lessWhen I asked for a supervisor I get a lecture from him (Jason) between fraud and insufficient fundsWhich if fraud is committed against a bank account it takes over days for
We lost power on 9/10/due to hurricane Irma in the county of Pinellas FloridaAs of today 9/18/we still have no powerI am told to call daily and report my outageThere is no updates or estimated time of resolutionThis morning Duke Energy publicly announced all of my county has power which I do not stillI have had to suffer in extreme heatWe cannot cook or take cold showersI would like an explinantion why my power is still out and when it will be turned back on.We were told Friday 9/by 11:pm did not meetThen told Saturday 9/by 11:pm did not meetTold Sunday 9/11:pmAs of this morning no estimated time
Product_Or_Service: Electric
I had one payment problem in and was put on cash onlyCash only paper billing is causing me to constantly pay late due to my health issues
Account Number: ***
I purchased my house on 7/23/and paid Duke $that day and set up automatic billing
I was unable to move to Florida until the end of August and had to travel extensively for work in September, at which time I contracted walking pneumonia
The first regular automatic payment for my account was not attempted until 9/9/and, due to my own error of using the account that had previously held the downpayment for my house and not my regular checking account, the payment did not go throughI was never notified by email that the payment would process or that there was a problem with my payment
I received a call from a family member who was staying at my house while I was out of town to tell me that I had received a past-due notice from Duke on 9/16/I immediately called in and paid over the ph
I paid my bill to my moms account in error, when we called to resolve the issue, I was told an email would work to clear it up
When we spoke to customer service, the stated an email would clear it up After an email was sent, I received an email stating that they tried several times to contact me This is inaccurate I was told that my elderly mother would have to go and get a notarized letter, or she could pay me back We even got the bank involved, and DUKE ENERGY would not work with them either I was told by one agent that she would not escalate for me, another hung up on me, after telling my mother that she should just pay me back I have sent an email from my email address, my mother sent an email from her email address, the same address they send her bills This is a very hard company to work with as they do not have a clear escalation department They are holding $of my money hostage and will not even let my mother request a refund This is very predatory a
I have been waiting for a month and a half for a refund of my deposit in the amount of $First they said they sent it, but it never got to meSo I called again, gave them a new address, and they said they would cancel the original check (yeah, right, I guess they mean the one that was never mailed?) and then resend a new check to my new address, and I should get it within a weekSo when I did not get it I called today, and the lie of the day is it will be sent out on the 14th of JuneThis is a horrible company to deal with because they just have one lie after anotherAfter I file this complaint I am filing one with the state attorney's office of Florida, and also with whatever regulatory agency that oversees this shyster companyI will also be contacting my credit cad company (the deposit was made with a credit card) and requesting that they refund my money as the company has reneged on a promise to refundMy account number with this company is ***Thank you6/05/
Lack of communication in the aftermath of hurricane Irma6+ days without power even though cause of outage clear and repairableWon't answer phone
Duke clearly was unprepared for this weather event That is unacceptable given the week long warning in the media Duke will not communicate directly with its customers Duke sent out bills in the middle of this with amounts times the normal, citing their inability to read the meters
Duke Energy *** send an Electrician without license to make some updates on my electrical wiring in my house
Duke Energy offersEnergyWise Home, what is a program to save some money for the customerTherefore it is necessary to install some small switchesThis work is supcontracted by Duke Energy
Because of the situation that someone *** go on my electrical wiring, I ask to make to make that this Electrician is licensedI had a conversation with Mike phone XXX-XXX-XXXX around 3:30pm on Oct 20,
The answer from Duke at the end was, no the Electrician is not licensed, but the subcontractor is
My question wasn't answered with a yes or a no, but at the end, Duke Energy as the responsible contract giver , gives those contracts to companies which hold a license, but send out people whiteout license
That means, in case my house *** burn up because of the license electrician, who is responsible, and who is paying for the desaster
Also, if you ar unable to find out, who
Duke Energy during a storm admitted to crossing some wire This blow out my desk top computer, screen and printer Also had to reset fuse
Since the company was at fault they should pay for the damages to personal property Claim # XXXXXXXXXXXXXXX Power was out because of Duke from 2pm to 8pm on 5/13/ Claim phone # is XXXXXXXXXX This happen days before I left from Michigan and they said the claim would stay open till I get back if they need to see the desk top and all parts involved Computer is a ZT tower, hp printer and ZT screen