acc# XXXXX XXXXX deposit to pay when moved in
I was charged a deposit to move into my home at *** XXXXX and had sold my home in may of called to tell them I had sold the home and nolonger need service at that location.they(she)ask were the check could be mail to told her that I would call to give a address to were it can be mailed in or days called the 4th day they had allready mailed the check and receeived a *** in may that the amount due was I was told that a part of my deposit went to that month just before stopping service and that was applyed for service when the power was off and told to turn it off in the first week of june my *** was paid every month at walmarts or by credit card my *** each mo that I lived there
Duke energy charged me in the month of Dec the month of Jan2othey charged me I ONLY HAD MY HEAT ON ONE NIGHT THIS MONTHtHEY WOULD NOT SEND ANYONE OUT TO SEE IF IT WAS A MISTAKE .CAN YOU HELP ME?
Product_Or_Service: ENERGY
Order_Number: NONE
Account_Number: *** ***
Duke Energy is billing me twice claiming that they never received my payment of $It was paid on 7/18/and Dike is double billing me this amount and they refuse to refund me Also Duke energy is asking for $as a deposit yet they have already $in my depositMy bills never come over $for them to have $in my depositI kept asking why and all I am receiving is non sense
Product_Or_Service: Electricity
Duke Energy sent my account to collections when it should not have and ruined my credit scoreNow, they are refusing to correct their mistake
When I signed up with Duke Energy, for electric services, I was required to pay a $security deposit, which I didI have proof from my bank that Duke Energy collected this money on 04/07/My services began on 04/04/However, Duke energy has made multiple mistakes with my accountThey are telling me that my services began on 05/12/2014, and that I lived without electricity for over a monthThey are also saying that they received a $security deposit on that dateThey clearly mixed up account informationNow, they sent the account, which is not mine, under collections, in my name, for $dollarsThey ruined my credit score and do not think it is their obligation to fix thisLet it be known, that while all of this was occurring, I was deployed overseas for the Army and had no vision on what was occurring with Duke Energy a
I do not have a contract with Duke EnergyI am not responsible for this debt.I never gave Duke Energy permission or anyone else permission to open this accountThis is a fraudulent account that should have never been opened with me being present and y identity being verifiedI have never lived at the service addressI am not liable for collection of this debt from Duke Energy
I had signed up for level billing with this companyThe operator that we originally talked to, neglected to tell us that if we transfer or cancel service we would be responsible for the rest of the charges on the months that we had level billingie If the total bill was $200, with level billing we'd pay $They didn't tell is that we would still be responsible for the $that we didn't have to pay All together in order to get our service transferred they are making us pay them back $800+
Product_Or_Service: Electric
Account_Number: XXXXXXXXXX
1203$ Light bill and just moved into New homeWas told it was because of a budget billing service that we did not request as reason
We moved into our new home JAN 1, Before being able to get service our power was about to be disconnected before we movedWe spoke to a customer service representative and was told that we needed to pay the past due balance of 189$ before we could transfer powerWe paid the amount and moved and our power was transferedIn Early January we got a bill for we called and complained about the bill and was told the bill was so high because of budget billing which we did not ask to be signed up for while living in our aptSo knowing that we did not sign up for it we argued and complainedThey told us there was an issue with our acct and that they would call us and send an auditor and all we needed to pay was 129$ for the usage that we had accumulatedNo one ever called us back and no auditor ever showedMid February we received a bill for $
last month on 05/02/i make a payment of $leaving no balance on the account but now my bill for this month is $
went I contact Duke Energy they ask me if my house was seasonal I said no and she said thats weird she said to give her a minute and went she get back on the phone she said that they change the meter and the meter didn't work for a month and thats why they charge for days of service but that is not true because if I make a payment on 05/02/and the change the meter witch they say it wasn't running for a month how I have zero balance after that payment and beside that the month just starting
Missed payment caused by system error
July 18th our power was turned off due to some sort of system errorWe were on Auto draft but for some reason the system generated a frozen accountI sent in a letter from my bank showing my account has not been frozen in months and had plenty of money in the accountDuke has charged us a late fee, connection fee and wants us to pay a deposit for yearsThis was an error on your endWe have had outstanding payment history since we moved inTo be treated as if we never pay our bills is utterly ridiculousI do not have additional money just to shell out for deposits and connection fees because of a system errorWe should not be punishedDuke says they are a family companyThey want to treat their customers like familyI called to get this issue straighten outI was rerouted several times and hung up on twiceThe last time I was told so sorry you just have to pay or we will turn your power off againPlease resolve t
On July 21, at 4:PM, my power went off for the second time in daysNo storms or high winds in the areaAt 4:PM I call the Duke call center to report the outage on their automated systemThe system informed me that I was the first caller to reportAt 4:I called back to get a follow up reportI was again informed that I was the first callerI called in more times between 4:and 6:PMEach time the system informed me that I was the first to call inAt 7:PM, my neighbor informed that she was getting the same"You are the first caller message" repeatedlyAT 7:PM I called and got through to a humanHe informed me that the outage had never been reportedAfter several more words, he informed me that his "computer had just updated" and was showing that the first call just came in at 7:I call ***I submit that this delayed response was a practiced covfor a failing call in systemAt around 8:I approached a single worker in a single bucket truc
They are charging a new charge called "asset securitization" with no warning explanation etc
My July and August bills included a new made up charge called asset securitization without any warning or notice of adding this charge to my bill
Unexplained and unreasonably high bill
On October I received my electric bill from duke energy and was shocked to see it was dollars about times more than my average 150-dollar bills I've had the last year since buying my residenceI immediately call duke energy and am told by the customer service representative after checking with a supervisor that the bill is an estimate and someone would be out before our due date of November 2nd to re read our meterSo weeks pass and on November 2nd our bills due date I go online to pay and review the corrected bill, I come to see no correction had been made so I call customer service and the representative I speak with informs me the request for the meter re read was denied and the correction had been made with the original total being the correction, she then explains to me I was under estimated the previous bill and my current bill was the difference that I was under chargedShe goes on to advise that someone from their high b
I CAN'T GET A *** FROM THEMI HAVE CONTACTED THEM ,BY PHONE, E-MAIL, AND THEY STILL CAN'T SEND ME A *** I AM AT MY WIT'S END
I HAVE RECEIVED A COUPLE OF BILLS BY MAILI HAVE TO CALL THEM TO GET A *** SENTTHIS MONTH IT DIDN'T COME, EVEN THOUGH I WAS PROMISED A *** I WAS TOLD TO PAY ONLINETHE ONLY WAY TO GET AN AMOUNT DUE TOTAL ONLINE IS TO HAVE PAPERLESS BILLING OR AUTOMATIC CARD DEDUCTION NEITHER OF THESE ARE MY CHOICE WAY TO PAYMY ACCTINFO IS :
*** ***
526WALTON VILLAGE WAY
TARPON SPRINGS, FL XXXXX
ACCT.#XXXXXXXXXX
I CAN'T BELIEVE THAT I CAN'T GET A ***PLEASE HELPI BET IF I DIDN'T PAY, THEY WOULD BE SENDING ME A SHUT OFF NOTICE REALLY FAST
I need help/assistance for my account
I am very displeased with my experience as a Duke energy customerI have been a Duke energy customer since May and I don't feel that I deserve the treatment that I have receivedI would really like for someone to explain to me how I lost my privilege of making a payment arrangement and was kicked off of budget billing when if the website was working I wouldn't be in this mess.THIS MGNT COMP IS CHARGING TENANT $25, FOR SIMPLY MAILING A LETTER I stumbled onto this info and inquired, as opposed to being notified This is very disturbing and unfortunate I was told by a web support supervisor that I was taken off budget billing as of March due to my history of paymentsI explained to her that my trouble started in February when duke revamped its websiteI made a payment arrangement for the end of the month (2/28), however, I logged on 2/only to discover that there was no way to make my paymentI began to call Duke energy between the
Duke Energy cut off the service in our home
We were not notified in advance that they were doing so
We could have paid right away
Our scheduled payment is due on the 28th of the month and we could have made an payment if they had knocked on the door instead of disconnecting the service
Current temperature is degrees, we are now left without electricity for a few hours until they reconnect
This could have been avoided with a call or knock
Duke Energy not fixing power after hurricane IrmaIt's been over a week and still no power
Duke Energy will not fix power after outage due to hurricaine IrmaI have made multiple calls to Duke Energy, and advised them about the situation, and they do not careI advised them on every phone call, that I have no water at all because I am on well waterI do not have city/county waterI have to have electric, to run ANY type of water, and to be able to flush my toiletsAlso, there is a assisted living facility down the street that has no power, or water still, and they had to take a lady out by ambulance due to the heatThe plaza up the street has had no power for days, and the police have been down there investigating something that happened at one of the shops with no powerAll of this was advised to Duke Energy when I called their call center multiple times, and they do not careI plan on going to the news media, the governor of the state of Florida, and to a attorney due to t
I am filing a complaint against Duke Energy for the following service issueIn September 2017, I moved into a new construction home and during construction, one of the service trade trucks ran into a large electrical box located in the rear of our yard and damaged itBefore closing on our property, we were promised from the builder that they would have Duke make the repairsIn October, with no progress on the repair, I called Duke myself and filed a complaint asking for a progress update on the repairThey claimed that there was no work order in place for this even though our builder had confirmed an open ticketDuke assured that someone would come out right away to fix thisAbout a week later some technicians came to assess the situation, took pictures and taped caution tape on the broken fixture to plug exposed holes and cracks
Since January, I have been calling Duke Energy multiple times a week (they have this on record) asking for updates as nothing has been doneI was g
We have solar Duke neglected to read our two-way meter this past month and did not credit us for power produced as they are supposed to
We have a solar set up on our house and a two way meter for power Duke neglected to read our meter this past month and just "estimated" our usage They did not give any credit for our solar produced (over 500Kw) and over charged for power of the grid Result was our bill, with not actual meter reading, was over double what it was supposed to be I called Customer Servoce about the severe billing issue and customer service apologized and said they would adjust our bill to credit for the solar produced and would confirm after the next onsite reading They PROMISED this before my due date They automatically drafted the overcharged payment just now after PROMISING they would not do this They PROMISED to fix the billing Now my account has been drained and I am struggling to pay my other monthly bills because these guys screwed up They ma
Duke Energy ran power lines through a tree on my propertyI have seen some sparks come from the line by the treeDuke has not fixed the issue
We purchased a home in Inverness FlDuke energy provides the power to the homeThe power line runs through a tree and I have seen sparks come from the area where the tree and line meetI have called Duke energy multiple times and was told they will not come out to move power line to a safe area or trim/remove tree
acc# XXXXX XXXXX deposit to pay when moved in
I was charged a deposit to move into my home at *** XXXXX and had sold my home in may of called to tell them I had sold the home and nolonger need service at that location.they(she)ask were the check could be mail to told her that I would call to give a address to were it can be mailed in or days called the 4th day they had allready mailed the check and receeived a *** in may that the amount due was I was told that a part of my deposit went to that month just before stopping service and that was applyed for service when the power was off and told to turn it off in the first week of june my *** was paid every month at walmarts or by credit card my *** each mo that I lived there
Duke energy charged me in the month of Dec the month of Jan2othey charged me I ONLY HAD MY HEAT ON ONE NIGHT THIS MONTHtHEY WOULD NOT SEND ANYONE OUT TO SEE IF IT WAS A MISTAKE .CAN YOU HELP ME?
Product_Or_Service: ENERGY
Order_Number: NONE
Account_Number: *** ***
Duke Energy is billing me twice claiming that they never received my payment of $It was paid on 7/18/and Dike is double billing me this amount and they refuse to refund me Also Duke energy is asking for $as a deposit yet they have already $in my depositMy bills never come over $for them to have $in my depositI kept asking why and all I am receiving is non sense
Product_Or_Service: Electricity
Duke Energy sent my account to collections when it should not have and ruined my credit scoreNow, they are refusing to correct their mistake
When I signed up with Duke Energy, for electric services, I was required to pay a $security deposit, which I didI have proof from my bank that Duke Energy collected this money on 04/07/My services began on 04/04/However, Duke energy has made multiple mistakes with my accountThey are telling me that my services began on 05/12/2014, and that I lived without electricity for over a monthThey are also saying that they received a $security deposit on that dateThey clearly mixed up account informationNow, they sent the account, which is not mine, under collections, in my name, for $dollarsThey ruined my credit score and do not think it is their obligation to fix thisLet it be known, that while all of this was occurring, I was deployed overseas for the Army and had no vision on what was occurring with Duke Energy a
I do not have a contract with Duke EnergyI am not responsible for this debt.I never gave Duke Energy permission or anyone else permission to open this accountThis is a fraudulent account that should have never been opened with me being present and y identity being verifiedI have never lived at the service addressI am not liable for collection of this debt from Duke Energy
I had signed up for level billing with this companyThe operator that we originally talked to, neglected to tell us that if we transfer or cancel service we would be responsible for the rest of the charges on the months that we had level billingie If the total bill was $200, with level billing we'd pay $They didn't tell is that we would still be responsible for the $that we didn't have to pay All together in order to get our service transferred they are making us pay them back $800+
Product_Or_Service: Electric
Account_Number: XXXXXXXXXX
1203$ Light bill and just moved into New homeWas told it was because of a budget billing service that we did not request as reason
We moved into our new home JAN 1, Before being able to get service our power was about to be disconnected before we movedWe spoke to a customer service representative and was told that we needed to pay the past due balance of 189$ before we could transfer powerWe paid the amount and moved and our power was transferedIn Early January we got a bill for we called and complained about the bill and was told the bill was so high because of budget billing which we did not ask to be signed up for while living in our aptSo knowing that we did not sign up for it we argued and complainedThey told us there was an issue with our acct and that they would call us and send an auditor and all we needed to pay was 129$ for the usage that we had accumulatedNo one ever called us back and no auditor ever showedMid February we received a bill for $
last month on 05/02/i make a payment of $leaving no balance on the account but now my bill for this month is $
went I contact Duke Energy they ask me if my house was seasonal I said no and she said thats weird she said to give her a minute and went she get back on the phone she said that they change the meter and the meter didn't work for a month and thats why they charge for days of service but that is not true because if I make a payment on 05/02/and the change the meter witch they say it wasn't running for a month how I have zero balance after that payment and beside that the month just starting
Missed payment caused by system error
July 18th our power was turned off due to some sort of system errorWe were on Auto draft but for some reason the system generated a frozen accountI sent in a letter from my bank showing my account has not been frozen in months and had plenty of money in the accountDuke has charged us a late fee, connection fee and wants us to pay a deposit for yearsThis was an error on your endWe have had outstanding payment history since we moved inTo be treated as if we never pay our bills is utterly ridiculousI do not have additional money just to shell out for deposits and connection fees because of a system errorWe should not be punishedDuke says they are a family companyThey want to treat their customers like familyI called to get this issue straighten outI was rerouted several times and hung up on twiceThe last time I was told so sorry you just have to pay or we will turn your power off againPlease resolve t
On July 21, at 4:PM, my power went off for the second time in daysNo storms or high winds in the areaAt 4:PM I call the Duke call center to report the outage on their automated systemThe system informed me that I was the first caller to reportAt 4:I called back to get a follow up reportI was again informed that I was the first callerI called in more times between 4:and 6:PMEach time the system informed me that I was the first to call inAt 7:PM, my neighbor informed that she was getting the same"You are the first caller message" repeatedlyAT 7:PM I called and got through to a humanHe informed me that the outage had never been reportedAfter several more words, he informed me that his "computer had just updated" and was showing that the first call just came in at 7:I call ***I submit that this delayed response was a practiced covfor a failing call in systemAt around 8:I approached a single worker in a single bucket truc
They are charging a new charge called "asset securitization" with no warning explanation etc
My July and August bills included a new made up charge called asset securitization without any warning or notice of adding this charge to my bill
Unexplained and unreasonably high bill
On October I received my electric bill from duke energy and was shocked to see it was dollars about times more than my average 150-dollar bills I've had the last year since buying my residenceI immediately call duke energy and am told by the customer service representative after checking with a supervisor that the bill is an estimate and someone would be out before our due date of November 2nd to re read our meterSo weeks pass and on November 2nd our bills due date I go online to pay and review the corrected bill, I come to see no correction had been made so I call customer service and the representative I speak with informs me the request for the meter re read was denied and the correction had been made with the original total being the correction, she then explains to me I was under estimated the previous bill and my current bill was the difference that I was under chargedShe goes on to advise that someone from their high b
I CAN'T GET A *** FROM THEMI HAVE CONTACTED THEM ,BY PHONE, E-MAIL, AND THEY STILL CAN'T SEND ME A *** I AM AT MY WIT'S END
I HAVE RECEIVED A COUPLE OF BILLS BY MAILI HAVE TO CALL THEM TO GET A *** SENTTHIS MONTH IT DIDN'T COME, EVEN THOUGH I WAS PROMISED A *** I WAS TOLD TO PAY ONLINETHE ONLY WAY TO GET AN AMOUNT DUE TOTAL ONLINE IS TO HAVE PAPERLESS BILLING OR AUTOMATIC CARD DEDUCTION NEITHER OF THESE ARE MY CHOICE WAY TO PAYMY ACCTINFO IS :
*** ***
526WALTON VILLAGE WAY
TARPON SPRINGS, FL XXXXX
ACCT.#XXXXXXXXXX
I CAN'T BELIEVE THAT I CAN'T GET A ***PLEASE HELPI BET IF I DIDN'T PAY, THEY WOULD BE SENDING ME A SHUT OFF NOTICE REALLY FAST
THE CONSTANT DISRUPTION OF SERVICE IS RELATED TO FAULTY EQUIPMENTTHIS IS NOT ACCEPTABLE
I need help/assistance for my account
I am very displeased with my experience as a Duke energy customerI have been a Duke energy customer since May and I don't feel that I deserve the treatment that I have receivedI would really like for someone to explain to me how I lost my privilege of making a payment arrangement and was kicked off of budget billing when if the website was working I wouldn't be in this mess.THIS MGNT COMP IS CHARGING TENANT $25, FOR SIMPLY MAILING A LETTER I stumbled onto this info and inquired, as opposed to being notified This is very disturbing and unfortunate I was told by a web support supervisor that I was taken off budget billing as of March due to my history of paymentsI explained to her that my trouble started in February when duke revamped its websiteI made a payment arrangement for the end of the month (2/28), however, I logged on 2/only to discover that there was no way to make my paymentI began to call Duke energy between the
Duke Energy cut off the service in our home
We were not notified in advance that they were doing so
We could have paid right away
Our scheduled payment is due on the 28th of the month and we could have made an payment if they had knocked on the door instead of disconnecting the service
Current temperature is degrees, we are now left without electricity for a few hours until they reconnect
This could have been avoided with a call or knock
Duke Energy not fixing power after hurricane IrmaIt's been over a week and still no power
Duke Energy will not fix power after outage due to hurricaine IrmaI have made multiple calls to Duke Energy, and advised them about the situation, and they do not careI advised them on every phone call, that I have no water at all because I am on well waterI do not have city/county waterI have to have electric, to run ANY type of water, and to be able to flush my toiletsAlso, there is a assisted living facility down the street that has no power, or water still, and they had to take a lady out by ambulance due to the heatThe plaza up the street has had no power for days, and the police have been down there investigating something that happened at one of the shops with no powerAll of this was advised to Duke Energy when I called their call center multiple times, and they do not careI plan on going to the news media, the governor of the state of Florida, and to a attorney due to t
I am filing a complaint against Duke Energy for the following service issueIn September 2017, I moved into a new construction home and during construction, one of the service trade trucks ran into a large electrical box located in the rear of our yard and damaged itBefore closing on our property, we were promised from the builder that they would have Duke make the repairsIn October, with no progress on the repair, I called Duke myself and filed a complaint asking for a progress update on the repairThey claimed that there was no work order in place for this even though our builder had confirmed an open ticketDuke assured that someone would come out right away to fix thisAbout a week later some technicians came to assess the situation, took pictures and taped caution tape on the broken fixture to plug exposed holes and cracks
Since January, I have been calling Duke Energy multiple times a week (they have this on record) asking for updates as nothing has been doneI was g
We have solar Duke neglected to read our two-way meter this past month and did not credit us for power produced as they are supposed to
We have a solar set up on our house and a two way meter for power Duke neglected to read our meter this past month and just "estimated" our usage They did not give any credit for our solar produced (over 500Kw) and over charged for power of the grid Result was our bill, with not actual meter reading, was over double what it was supposed to be I called Customer Servoce about the severe billing issue and customer service apologized and said they would adjust our bill to credit for the solar produced and would confirm after the next onsite reading They PROMISED this before my due date They automatically drafted the overcharged payment just now after PROMISING they would not do this They PROMISED to fix the billing Now my account has been drained and I am struggling to pay my other monthly bills because these guys screwed up They ma
Duke Energy ran power lines through a tree on my propertyI have seen some sparks come from the line by the treeDuke has not fixed the issue
We purchased a home in Inverness FlDuke energy provides the power to the homeThe power line runs through a tree and I have seen sparks come from the area where the tree and line meetI have called Duke energy multiple times and was told they will not come out to move power line to a safe area or trim/remove tree