Ongoing work order for over four months which has caused my bill to be "estimated" at three times the rateWork order not being completed I own a small business in [redacted] , FloridaI opened the business in July but began my energy services in JuneMy first two bills were within the range of what I had expected, however in September, my bill shot up to triple what was expectedMy first two bills were within the $range (I have an sq ft space with only two employees)September's bill shot up to the back end of $I noticed the bill said "Estimated" and they estimated that we were triple the kilowatts we had been using beforeWhen I called, they said our meter was broken and needed to be changed out and they were merely "estimating" our usage and would adjust it when it was fixedNow, obviously, there was a hurricane that month so I understand it not being done then - but they still have not fixed it yetI call almost every other day and keep getting the runar
Duke Energy is refusing to refund my deposit after two years of good service as they promised When I moved into my current address duke energy required I pay a deposit in order to get the serviceI was told as long as I didnt have any service disruptions due to non payment, it would be refunded to me in years timeNow they are refusing to refund it stating I received late notices and that disqualifies me which is not what they originally told meI have made several attempts to have them change the date my [redacted] is due from the end of the month to the first week of the month as thats when my budget allows me to make paymentsThey have refused all requests
I paid my depositAnd charges the previous tenant and they left me without electricity for four days and just kept giving me the runaround So I pay my deposit to start new service then they decided to tell me that my service would not be turned on due to the previous tenant having some electrical theft So because they could not get a hold of the landlord nor landlord gotA phone call from them I decided to pay his penalties which was $plus $of my deposit some electric to be turned on I'm a veteran and I didn't serve my country to be left without electric and my money taken away for me for four days
Duke Energy demands $deposit without notice I received bill yesterday and with no notice Duke Energy decided to tack on a $deposit requirement and my it's due in a little over weeks I have never had my electricity disconnected by Duke Energy for non-paymentAccount #: [redacted]
Duke Energy repaired a streetlight & destroyed my front lawn Work was done by [redacted] and/or [redacted] Failed to repair lawn to original state On 1/11/16, Duke Energy subcontracted Sedgwick and/or [redacted] Company (XXX) XXX-XXXX to repair a non-working streetlight on the tree lawn in front of my house My front lawn was destroyed during this repair On 1/13/16, I contacted Duke and filed a damage claim, number XXXXXXXXXXXXXXXOn 1/13/16, I received a phone call from Trish of [redacted] (XXX) XXX-XXXX, who advised someone would come out to my house on 1/15/16, look at the damage and contact me to discuss repairs Since I was out of town on 1/15/16, I can't verify if anyone came to my house or not and I never received a call back From what I remember, possibly between January 20-22, 2016, I came home and observed that a patch of sod had been placed on top of the damaged area of my lawn and was just thrown on top of the ruined area I have photos of the lawn before and after
DUKE ENERGY charged my $when I tried to open a new account at a new addressThey sent it to collection without ever telling me I owed anything I sold my condominium and purchased a townhouseThere was about a two month gap between home moving and DUKE ENERGY stated I needed to close my original accountThis I did and paid on 3/22/what I thought, was the final billI went online to verify and DUKE ENERGY on line said the account was closedOn the 9th of May I called to start service on my new townhouse and was informed by DUKE ENERGY that I had an outstanding bill that was sent to a collection agency; DATAMAXYou can't speak to anyone so I just paid the outstanding balance of $so the previous owner of the townhouse could open a new account because DUKE ENERGY told her she couldn't have two accountsI have never received a late payment or amount due after close from DUKE ENERGYI have never received any notice from DATAMAX the collection agency and have neve
We have been without power for almost days and still no concrete answer Sunday September we lost power next day reported outage 9: I have called customer service, sent messages, and online to report outage I have not received the answers I should Not once have I seen a duke energy truck on my street to address my issue
On 10/22/damaged my propery On 10/22/power lost happened in ajoiningproperty duke energy cut down a very large tree without using saftey measures landed on my fence and shed No return calls poor customer service
Duke Company made my moving day a ***.They did not turn the power on and I had to be without power the entire day Duke Company made my moving day a ***.I was without power the entire day because they enter the wrong day in the system
Duke's billing practices are completely inaccurate My wife and I recently moved from one apartment to anotherNot only would Duke would not allow us to transfer our account over, so we had to create a new account, which required a depositThen, after we called to advise them that we wanted our service to end on a particular date since we would be moving out of our old apartmentFast forward a month later, and Duke is billing us for the entire monthI call to get this corrected and get told that I never called and I didn't make the appointment to have the service cancelledI advise that I can provide my lease showing that we did not live there for the majority of the billing cycleDuke states that the lease can not be accepted and that we would be responsible for the payment, even though we did not live there Not only was their customer service at fault for not documenting the request to cancel service, they will not even accept the fact that we were legally not allowed to
In days I was build almost $weeks later it went up to almost a $I've got no logical explanation as to why Week of August I switched my account in paid off another pass due accountweeks later I was billed $a week after that I was billed $a week and a 1/after that I was billed $almost weeks later I was build almost a $as with no explanation whyTo make matters worse Duke Energy continue to let the meter run without solving any problems about the bill from August until December made promises Them back and talk to me as if I didn't know what I was talking about I try to speak to supervisors and go And go over their heads but to no Avail please call my number is XXXXXXXXXX
Duke energy has charged me for usage that's not accurate for two months straight I have been in my house for years nowMy average monthly bill is $September my bill was $and I was out of the country with my wifeThere was no one home for two weeks and the A/C was set at degreesI don't see how on earth my meter can read so much elevate my electric bill to $when we're not even home August 2016, we decided to replace our A/C with an efficient unit and the bill went down to $Everytime I called Duke Energy, they are helpless and can't do anything in regards to the issueI have asked for the actual readings of the meter and they can't provide me with anything I spoke to Sasha (senior rep) and she told me that after they investigate the issue, that they would issue me a creditUp to this day, there's absolutely nothing applied towards my account I have never seen anything like this before
After signing up for budget billing and closing our account to transfer services, we reveived a LARGE bill with no resolution. Earlier this year we signed up for budget billing. When we initially called to get more information we were told it was a cost savings program for customers to save money over the year by spreading out bills as opposed to paying different amounts each month. Budgets are recalculated every 3 months according to usage. We recently moved and transferred our services to a new address, which closes out the previous address' account. Our budget for Feb 2017-May 2017 was 142 per month. From June to present it dropped to 132/month. When I called to transfer services I asked the rep what our final bill would be, she stated the normal 132 however it could go up SLIGHTLY but nothing "drastic". I received an email bill stating we owe 132 on sept 14th that is due oct 5th. On 9/25 I got an email stating we owe 411.38 due 10/7. When I called inquiring they said we u
We never received a final bill from Duke energywas turned over to a collection company I have received a letter in the mail on July 19th, ThursdayFrom [redacted] The letter was in regards of our electric bill in FloridaI had called Duke up to stop are service May Called The collection company up spoke with EvanI told my name and the account numberI explained to Evan That I have not received my last bill from DukeEvan told me I have till August 30th to pay the bill in full and it will not be reported to the credit companiesI said to Evan I need to call duke up this is not rightI will get back to him by next week Wednesday the latest let him know what I will pay and howHe said ok no problemEvan told they received from duke on July 10th, I called Duke up and spoke with a lady about my bill that was turned over to the collection company to be collectedWhen I have not received a final billI like to know why it is $She said t
My spouse had done a complaint about a week ago and now it's about to be weeks without service and we have done everything they have asked My electric has been out for weeks and all they do it place me on hold and transfer us to a deferent department
After two months of getting the run around on my bill my issues are still unresolvedI'm being told I have three days in which to produce $ I moved into my town home just over a year ago, I had such a bad interaction with Duke, I told my friends and family that if I had ANY other option for electric companies, I would have left you guys before ever receiving my second billOur relationship began with one of your reps bashing the organization I worked for at the time, and then proceeding to hang up on meMaybe she had a bad day? Maybe she didn't like having to deal with my level of accountability? I'm not really sureYour Supervisory team was kind enough to call me back and promise me that it would be addressed swiftlyWhile I told them I did not want this Rep to lose their job, I informed them that where I worked, we did fire for that type of customer service; or lack thereof I realized I may be acting a bit harsh by allowing one bad apple get under my skinSo I put it b
Cutting off power without notice, failure to reconnect power, making me reconnect power, billing me for reconnecting power Without any notice Duke energy cut off my power for late paymentI never received a late notice, a disconnect notice or any notice that I was past dueI paid my bill less than one month agoAfter I paid my bill online to a very rude customer service rep on 2/23/she said there would be a $reconnect fee and they would have it on by 5pm that dayNo power the rest of the dayThe next day 2/24/I called and talked to another customer service rep who said the power would be on that day because I didn't pay a "same day reconnect fee" so they turn it on the next dayI said okIt is now Monday and I still have no powerI called Duke they ran me thru the same scripted routine check this check that etcFinally she says go look at your meter and main switchI can see that the main switch is offShe tells me to turn on the main switch, I say it has a loc
duke is charging my fiancé another deposit of $on top of our electric bill when months ago we payed a deposit to have the electric turned on Duke energy is charging my fiancé with another deposit on our electric billwe payed a deposit of $to have the electric turned onwe had a mix up at amscot when we payed the bill in June of amscot only put that I payed $instead of the $I gave themso since duke seen we payed $out of the $they turned off our powerI called duke and payed the remaining $to have the electric turned back onNow almost months later duke is saying since it was shut off then turned back on we owe them another deposit when we never received the first deposit back.the new deposit is $on top of our $bill which comes to $due September 6th of as a low income family we cant afford them rail roading us like thisso they said if we want electric we have to pay it
Duke Energy hired Tree's Incto clear an easement on my property They damaged my property beyond repair and they won't return my calls Sometime during the period of September - 13, 2015, Duke Energy hired Trees, Incto clear an easement on my property They do NOT own the right of wayThey only have an aerial easementThey pretty much clear cut everything within the 300' easement, leaving behind branches, roots and stumps, as well as the ruts they left have affected the drainage swales This is a working ranch with improved pastures I started with Tree's Incand was told they acted under Duke Energy's orders Duke Energy said to contact Sedgwick Claims Management where I was given a claim #XXXXXXXXXXXXXXX I was given an adjuster's name of Michelle [redacted] who I still have not heard from I was forced to have the repairs done myself at a cost of $4,It has been over six months of shifted blame with no resolutionI don't dispute their right to clear the trees bu
Duke Energy has been inadequate in their processing of my switch to solar polar and now it's costing me more money As of Oct 1, my solar panels were installed by Vivint Solar and a request had been formally made for inspectionThat request was acknowledged and confirmed via email by [redacted] @duke-energy.com on Oct 23, Within "business days" I should have had a new meter exchanged in order to start producing my own powerMy solar loan payments of $with LoanPal acct#XXXXXXXXXX begin Dec 18, so as I should have been making power the entire month before, I'm now essentially paying two companies for powerFor whatever reason, Duke did not switch my meter out until Monday, Dec 10! That's months after installation was completeNow, as of Dec 13th, i've been contacted by Brooke Pate, Smart Energy Specialist -Renewable Service Center O- XXX-XXX-XXXX reference TXXXXXXXXXXCWS010ZXXXXXXXX claiming that as of Dec it was noted the wrong meter was exchangedNo n
Ongoing work order for over four months which has caused my bill to be "estimated" at three times the rateWork order not being completed I own a small business in [redacted] , FloridaI opened the business in July but began my energy services in JuneMy first two bills were within the range of what I had expected, however in September, my bill shot up to triple what was expectedMy first two bills were within the $range (I have an sq ft space with only two employees)September's bill shot up to the back end of $I noticed the bill said "Estimated" and they estimated that we were triple the kilowatts we had been using beforeWhen I called, they said our meter was broken and needed to be changed out and they were merely "estimating" our usage and would adjust it when it was fixedNow, obviously, there was a hurricane that month so I understand it not being done then - but they still have not fixed it yetI call almost every other day and keep getting the runar
Duke Energy is refusing to refund my deposit after two years of good service as they promised When I moved into my current address duke energy required I pay a deposit in order to get the serviceI was told as long as I didnt have any service disruptions due to non payment, it would be refunded to me in years timeNow they are refusing to refund it stating I received late notices and that disqualifies me which is not what they originally told meI have made several attempts to have them change the date my [redacted] is due from the end of the month to the first week of the month as thats when my budget allows me to make paymentsThey have refused all requests
I paid my depositAnd charges the previous tenant and they left me without electricity for four days and just kept giving me the runaround So I pay my deposit to start new service then they decided to tell me that my service would not be turned on due to the previous tenant having some electrical theft So because they could not get a hold of the landlord nor landlord gotA phone call from them I decided to pay his penalties which was $plus $of my deposit some electric to be turned on I'm a veteran and I didn't serve my country to be left without electric and my money taken away for me for four days
Duke Energy demands $deposit without notice I received bill yesterday and with no notice Duke Energy decided to tack on a $deposit requirement and my it's due in a little over weeks I have never had my electricity disconnected by Duke Energy for non-paymentAccount #: [redacted]
Duke Energy repaired a streetlight & destroyed my front lawn Work was done by [redacted] and/or [redacted] Failed to repair lawn to original state On 1/11/16, Duke Energy subcontracted Sedgwick and/or [redacted] Company (XXX) XXX-XXXX to repair a non-working streetlight on the tree lawn in front of my house My front lawn was destroyed during this repair On 1/13/16, I contacted Duke and filed a damage claim, number XXXXXXXXXXXXXXXOn 1/13/16, I received a phone call from Trish of [redacted] (XXX) XXX-XXXX, who advised someone would come out to my house on 1/15/16, look at the damage and contact me to discuss repairs Since I was out of town on 1/15/16, I can't verify if anyone came to my house or not and I never received a call back From what I remember, possibly between January 20-22, 2016, I came home and observed that a patch of sod had been placed on top of the damaged area of my lawn and was just thrown on top of the ruined area I have photos of the lawn before and after
DUKE ENERGY charged my $when I tried to open a new account at a new addressThey sent it to collection without ever telling me I owed anything I sold my condominium and purchased a townhouseThere was about a two month gap between home moving and DUKE ENERGY stated I needed to close my original accountThis I did and paid on 3/22/what I thought, was the final billI went online to verify and DUKE ENERGY on line said the account was closedOn the 9th of May I called to start service on my new townhouse and was informed by DUKE ENERGY that I had an outstanding bill that was sent to a collection agency; DATAMAXYou can't speak to anyone so I just paid the outstanding balance of $so the previous owner of the townhouse could open a new account because DUKE ENERGY told her she couldn't have two accountsI have never received a late payment or amount due after close from DUKE ENERGYI have never received any notice from DATAMAX the collection agency and have neve
We have been without power for almost days and still no concrete answer Sunday September we lost power next day reported outage 9: I have called customer service, sent messages, and online to report outage I have not received the answers I should Not once have I seen a duke energy truck on my street to address my issue
On 10/22/damaged my propery On 10/22/power lost happened in ajoiningproperty duke energy cut down a very large tree without using saftey measures landed on my fence and shed No return calls poor customer service
Duke Company made my moving day a ***.They did not turn the power on and I had to be without power the entire day Duke Company made my moving day a ***.I was without power the entire day because they enter the wrong day in the system
Duke's billing practices are completely inaccurate My wife and I recently moved from one apartment to anotherNot only would Duke would not allow us to transfer our account over, so we had to create a new account, which required a depositThen, after we called to advise them that we wanted our service to end on a particular date since we would be moving out of our old apartmentFast forward a month later, and Duke is billing us for the entire monthI call to get this corrected and get told that I never called and I didn't make the appointment to have the service cancelledI advise that I can provide my lease showing that we did not live there for the majority of the billing cycleDuke states that the lease can not be accepted and that we would be responsible for the payment, even though we did not live there Not only was their customer service at fault for not documenting the request to cancel service, they will not even accept the fact that we were legally not allowed to
In days I was build almost $weeks later it went up to almost a $I've got no logical explanation as to why Week of August I switched my account in paid off another pass due accountweeks later I was billed $a week after that I was billed $a week and a 1/after that I was billed $almost weeks later I was build almost a $as with no explanation whyTo make matters worse Duke Energy continue to let the meter run without solving any problems about the bill from August until December made promises Them back and talk to me as if I didn't know what I was talking about I try to speak to supervisors and go And go over their heads but to no Avail please call my number is XXXXXXXXXX
Duke energy has charged me for usage that's not accurate for two months straight I have been in my house for years nowMy average monthly bill is $September my bill was $and I was out of the country with my wifeThere was no one home for two weeks and the A/C was set at degreesI don't see how on earth my meter can read so much elevate my electric bill to $when we're not even home August 2016, we decided to replace our A/C with an efficient unit and the bill went down to $Everytime I called Duke Energy, they are helpless and can't do anything in regards to the issueI have asked for the actual readings of the meter and they can't provide me with anything I spoke to Sasha (senior rep) and she told me that after they investigate the issue, that they would issue me a creditUp to this day, there's absolutely nothing applied towards my account I have never seen anything like this before
After signing up for budget billing and closing our account to transfer services, we reveived a LARGE bill with no resolution. Earlier this year we signed up for budget billing. When we initially called to get more information we were told it was a cost savings program for customers to save money over the year by spreading out bills as opposed to paying different amounts each month. Budgets are recalculated every 3 months according to usage. We recently moved and transferred our services to a new address, which closes out the previous address' account. Our budget for Feb 2017-May 2017 was 142 per month. From June to present it dropped to 132/month. When I called to transfer services I asked the rep what our final bill would be, she stated the normal 132 however it could go up SLIGHTLY but nothing "drastic". I received an email bill stating we owe 132 on sept 14th that is due oct 5th. On 9/25 I got an email stating we owe 411.38 due 10/7. When I called inquiring they said we u
We never received a final bill from Duke energywas turned over to a collection company I have received a letter in the mail on July 19th, ThursdayFrom [redacted] The letter was in regards of our electric bill in FloridaI had called Duke up to stop are service May Called The collection company up spoke with EvanI told my name and the account numberI explained to Evan That I have not received my last bill from DukeEvan told me I have till August 30th to pay the bill in full and it will not be reported to the credit companiesI said to Evan I need to call duke up this is not rightI will get back to him by next week Wednesday the latest let him know what I will pay and howHe said ok no problemEvan told they received from duke on July 10th, I called Duke up and spoke with a lady about my bill that was turned over to the collection company to be collectedWhen I have not received a final billI like to know why it is $She said t
My spouse had done a complaint about a week ago and now it's about to be weeks without service and we have done everything they have asked My electric has been out for weeks and all they do it place me on hold and transfer us to a deferent department
After two months of getting the run around on my bill my issues are still unresolvedI'm being told I have three days in which to produce $ I moved into my town home just over a year ago, I had such a bad interaction with Duke, I told my friends and family that if I had ANY other option for electric companies, I would have left you guys before ever receiving my second billOur relationship began with one of your reps bashing the organization I worked for at the time, and then proceeding to hang up on meMaybe she had a bad day? Maybe she didn't like having to deal with my level of accountability? I'm not really sureYour Supervisory team was kind enough to call me back and promise me that it would be addressed swiftlyWhile I told them I did not want this Rep to lose their job, I informed them that where I worked, we did fire for that type of customer service; or lack thereof I realized I may be acting a bit harsh by allowing one bad apple get under my skinSo I put it b
Cutting off power without notice, failure to reconnect power, making me reconnect power, billing me for reconnecting power Without any notice Duke energy cut off my power for late paymentI never received a late notice, a disconnect notice or any notice that I was past dueI paid my bill less than one month agoAfter I paid my bill online to a very rude customer service rep on 2/23/she said there would be a $reconnect fee and they would have it on by 5pm that dayNo power the rest of the dayThe next day 2/24/I called and talked to another customer service rep who said the power would be on that day because I didn't pay a "same day reconnect fee" so they turn it on the next dayI said okIt is now Monday and I still have no powerI called Duke they ran me thru the same scripted routine check this check that etcFinally she says go look at your meter and main switchI can see that the main switch is offShe tells me to turn on the main switch, I say it has a loc
duke is charging my fiancé another deposit of $on top of our electric bill when months ago we payed a deposit to have the electric turned on Duke energy is charging my fiancé with another deposit on our electric billwe payed a deposit of $to have the electric turned onwe had a mix up at amscot when we payed the bill in June of amscot only put that I payed $instead of the $I gave themso since duke seen we payed $out of the $they turned off our powerI called duke and payed the remaining $to have the electric turned back onNow almost months later duke is saying since it was shut off then turned back on we owe them another deposit when we never received the first deposit back.the new deposit is $on top of our $bill which comes to $due September 6th of as a low income family we cant afford them rail roading us like thisso they said if we want electric we have to pay it
Duke Energy hired Tree's Incto clear an easement on my property They damaged my property beyond repair and they won't return my calls Sometime during the period of September - 13, 2015, Duke Energy hired Trees, Incto clear an easement on my property They do NOT own the right of wayThey only have an aerial easementThey pretty much clear cut everything within the 300' easement, leaving behind branches, roots and stumps, as well as the ruts they left have affected the drainage swales This is a working ranch with improved pastures I started with Tree's Incand was told they acted under Duke Energy's orders Duke Energy said to contact Sedgwick Claims Management where I was given a claim #XXXXXXXXXXXXXXX I was given an adjuster's name of Michelle [redacted] who I still have not heard from I was forced to have the repairs done myself at a cost of $4,It has been over six months of shifted blame with no resolutionI don't dispute their right to clear the trees bu
Duke Energy has been inadequate in their processing of my switch to solar polar and now it's costing me more money As of Oct 1, my solar panels were installed by Vivint Solar and a request had been formally made for inspectionThat request was acknowledged and confirmed via email by [redacted] @duke-energy.com on Oct 23, Within "business days" I should have had a new meter exchanged in order to start producing my own powerMy solar loan payments of $with LoanPal acct#XXXXXXXXXX begin Dec 18, so as I should have been making power the entire month before, I'm now essentially paying two companies for powerFor whatever reason, Duke did not switch my meter out until Monday, Dec 10! That's months after installation was completeNow, as of Dec 13th, i've been contacted by Brooke Pate, Smart Energy Specialist -Renewable Service Center O- XXX-XXX-XXXX reference TXXXXXXXXXXCWS010ZXXXXXXXX claiming that as of Dec it was noted the wrong meter was exchangedNo n