Late fee received as a result of a clerical error on bill pay
I recd' a partial bill, due to a replacement of my meter and no reading The bill included a $late fee for a balance of from previous bill, with a note that failure to pay by due date could result in add'l charges I would like to argue that anyone who has been a customer for as many years as we have should be treated with more sensitivity It is evident that anyone who has had continual service is being responsible, my credit rating indicates 100% payment There is absolutely no risk of loss, therefore no reason for penalty I suggest that you re-structure your late payment penalty to make it more commensurate with the crime You policy encourages disconnection when there is no threat of loss My service has traditionally be disconnected wherever there was a death in my family and I was out of town and not thinking about bills, or an illness or some other unusual circumstance that warranted forgiveness Yo
This company only cares about the share holders
Every other utility company here in Florida is able to restore power, except The Great DukeThey keep pushing their estimate back because they have no idea what they're doing
Their web site says they had to fly drones to evaluate the damage because the roads conditions were so hazardous
That is a lie I drove down the roads here in Southern Volusia to see for myself what the delay is, and I did not see one Duke truck anywhere
Governor Scott needs to step in and tell Duke they can not handle the amount of area they are responsible for
Property Damage caused by Duke Energy Contractors
On the morning of November 14th, around AM Duke Energy Tree Trimming contracts with trucks listed as Lewis Tree Services came to my properly
They went into my back yard and proceeded to cut a large oak tree They let large limbs crash to the ground and damage my back patio
I tried to follow a claim but no one every calls me back They 3rd party they use for claims said they no longer make the patio pavers that were broken Duke Energy has done nothing to compensate me for the damage or remedy the issue
hurricane irma caused wiring damage been paying extra for wiring plan did repair messed all up fires blow outs can't use oxygen
Billy and I Cari G(wife) moved into older trailer Janneeds work but all electric was working fine.I am on disability and oxygen.I got a call from Duke about a wiring pack and I accepted it$a month with $worth of work a year I paid it on the bill every month sometimes late and sometimes with help since I get $for adultsWilliam is waiting for SSDAfter the light finally came on from hurricane Irma We noticed 1/the electric did not workIt took a long time to finally get throughAn order was put in and a worker for Duke came (Josh)He did work inside and out and got outlets working and said he had to return and rewire it from water damage but needed another worker as he no longer gets dirtyHe left saying he was putting in a new work order.He also said it was great timing as this was the beginning of December and a new y
Lights been out for full week power line on the ground for 2weeks no power for a week have complained to the company but they are changing the date and time for service one again I *** be filing a law suit for reoporting down wires that has yet to be fixed and making police report crews are coming to the homes and not working going to sleep in work trucks and not doing there job my infant child is in a home with no power for a week now due to this company
I was promised a refund on my deposit within months of me activating servicesI called today, now being months and they said it changed to
I activated my service for march 31, I made a security deposit of $that the representative told me would be credited to my account after months of no late payments or disconnectionsI called today now being august 1, to ask where my deposit was and they told me that the rule has always been monthsBut it clearly states on there website in multiple locations that it has to be in good standing for months and then on the 14th month the deposit would be credited to the account with interest
The scheduled and confirmed shutoff date for electric service from Duke Energy in Clearwater, FL was set for June 6th,
However, the final bill showed the cutoff date as June 19th, The energy company claims the tech could not gain access to the meter prior to June 19th This is a questionable action, as there is a leasing office open during business hours Plus there are construction personnel onsite throughout the day and well into the evening hours Poor customer care and service from Duke Energy
Duke Energy has not fixed an error on their upgraded website in over months and bills must be paid by phone
Duke Energy recently upgraded their website and now when users log in they receive a "Internal Server Not Found Error" This has been going on for over months and speaking with them on the phone has left promises that my account will be fixed or updated and it should work but no such luck
In order to pay my bill, I have to call in through an obnoxious amount of prompts and "Press if this is correct" and then pay the $vendor fee because I am forced to pay by phone since I cannot log into my account
Wait time for reconnection after interruption of services
March My service was interrupted because I had not paid in a timely mannerYet after I paid my services took more than hours to be restoredI have a home based business and a child that waited all day for a warm bottleThis is unacceptableThere should be a reasonable window of to hours given to costumers as to when their sir services will be restoredThis is bad businessElectricity is a basic human need in a modern business arena and customers shouldn't have this need being played out by the monopoly of dukes employees who decide when it's convenient for them to restore servicesIf this is the case they should not interrupt services not knowing if there is a sickly child or someone who depend on electricity to make a livingFurthermore there should not be a monopoly of electricity provider in one areaCustomers should have the ability to not patronize a business if they do not agree with their busine
Failure to repair hotwater heater in a timely manner
I have paid a warantee fee for many years to have repair service if my hotwater heater failsMy hotwater heater failed on Friday morning 11/I called Duke energy hotwater repair and was assured that I would have the problem resolved within a 24-hour spanI was completely forgotten and treated as though I had no waranteeAfter calling in and complaining to home service I was lied to and they failed to pass *** message to the third party plumbing company so the plumbing company had no idea about the failed Duke energy hotwater heater Throughout the process home service refused to take responsibility for failing to do their jobI plan to cancel my warantee with Duke energy and the hotwater deal because they do not deliver in times of needDuke energy runs a monopoly and picks and chooses who to help and who to ignoreSomething must be done because their lack of customer service is unfair to the regular consumerNobody shou
On 10/22/damaged my propery
On 10/22/power lost happened in ajoiningproperty duke energy cut down a very large tree without using saftey measures landed on my fence and shed No return calls poor customer service
Error In Billing
I contacted Duke Energy after receiving a higher than bill in August I had a mold issue in my apartment that required my family to move out due to unsafe living conditionIn Sept I transfer from the unit I was currently living in to another unit in the same complexIn August my total bill was $I paid $8/02/I was advise by the Duke Energy Rep that the balance of $from my old unit would transfer to my new apartment which is aptServices started in my name affected 9/13/However I signed my new lease and moved in 9/01/At the end of the monthly I received my first bill for 10/for aptfor $and another for 11/for $ My online account showed a balance for days at my old unit for $dollarsso I made a payment for that amountThen in 11/I got another bill asking for $dollarsSomething isn't right here I have made monthly payments regularly for my electric servicesI think
Disconnected service before due date
My service was disconnected yesterdayI received October statement starting they may disconnect the serviceAccording to bill I have until October 24, My food is going to get spoil and I had to sleep with a hot homeI am eligible for leap but in have to wait until October 30, I paid check number last weekThe utility company refuse to annotate the I'm under the program and that a check was mark out to themThey refuse to turn on my electricI even requested for supervisor and it did no good
Maintenance worker showed up and told us we would have to have our electricity off for 3-hours while they replace a pole, we had no notification
6/13/Duke Energy sent a maintenance worker to the door and informed my husband that they were going to be replacing a pole and the electricity would be off for 3-hoursMy husband works online and both of our kids are home, there is NO electricity and NO air conditioning, its Florida and summertime, its HOTWe never received any notification from them that they would be replacing the pole on Monday 6-13-or we would have made plans for my family not to be home, in the heat with no electricity for 3-hoursWe explained that to the person that came to the door and they told us it was an emergency and needed to replace themThe poles have been marked for almost weeks, obviously not an emergency and within all that time no one had the time to come and notify us of thisI contacted Duke Energy and they did inform me that we were s
Don't ever pay your bill out of the wrong account on accident and then go through Revdex.comThey send all of the paperwork to the Revdex.com so they know EXACTLY who you are; then call you times when you tell them you are only available by email"we have to verify information..." You have my full name, the account number, address and phone number and sent the bills to Revdex.com- yet you need to verify its me?? I paid my bill out of the wrong account ONCE; the bill was about $147-$157; they then tacked on a $security deposit they REFUSED to removeWORST JOKE OF A COMPANY EVER
We are on the *** *** loop and contunially lose power with even a small rainstorm while the top half of our subdivision does notI h
Food
Pet issues
Laundry repairs
DUKE ENERGY charged my $when I tried to open a new account at a new addressThey sent it to collection without ever telling me I owed anything
I sold my condominium and purchased a townhouseThere was about a two month gap between home moving and DUKE ENERGY stated I needed to close my original accountThis I did and paid on 3/22/what I thought, was the final billI went online to verify and DUKE ENERGY on line said the account was closedOn the 9th of May I called to start service on my new townhouse and was informed by DUKE ENERGY that I had an outstanding bill that was sent to a collection agency; DATAMAXYou can't speak to anyone so I just paid the outstanding balance of $so the previous owner of the townhouse could open a new account because DUKE ENERGY told her she couldn't have two accountsI have never received a late payment or amount due after close from DUKE ENERGYI have never received any notice from DATAMAX the collection agency and have neve
Duke Energy's policies and procedures on their mistakes within the company; are hands down the worst!
I made my payment on timeToday my electricity was cut offI called customer serviceI gave them the check # and told them it clearly showed the payment coming out of my accountThe representative said that I would have to go to my bank and get proof and email it to themI have guests in my Air BNB who are without electric including myselfSince I couldn't wait for the electric to get turned back on (after I went to get proof from my bank) I made another paymentHere I am hours later and still no electricI called the supervisor and he stated that maybe I wrote the wrong account # on my check or that I didn't include the payment slipI asked him how did it come out of the right bank account thenTheir rating is on consumer affairsThere customer service and supervisors are terribleThe supervisor told me that once I prove the payment came out of my account that they
I moved and they did not forward bill to new addressI cannot pay bill and it is now overdue
I moved and terminated services in April and had a bill come in after I moved outI have not been in that location and only found out because the new tenant told me I got mail and didn't want to open itI logged on and cannot pay bill onlineNo response or call from the companyThis transaction affects my credit and is a mockery of a business who cannot do something simpleI can afford paying my bill but only if it gets to meIt is now a month late and at the fault of this joke of a company
Late fee received as a result of a clerical error on bill pay
I recd' a partial bill, due to a replacement of my meter and no reading The bill included a $late fee for a balance of from previous bill, with a note that failure to pay by due date could result in add'l charges I would like to argue that anyone who has been a customer for as many years as we have should be treated with more sensitivity It is evident that anyone who has had continual service is being responsible, my credit rating indicates 100% payment There is absolutely no risk of loss, therefore no reason for penalty I suggest that you re-structure your late payment penalty to make it more commensurate with the crime You policy encourages disconnection when there is no threat of loss My service has traditionally be disconnected wherever there was a death in my family and I was out of town and not thinking about bills, or an illness or some other unusual circumstance that warranted forgiveness Yo
This company only cares about the share holders
Every other utility company here in Florida is able to restore power, except The Great DukeThey keep pushing their estimate back because they have no idea what they're doing
Their web site says they had to fly drones to evaluate the damage because the roads conditions were so hazardous
That is a lie I drove down the roads here in Southern Volusia to see for myself what the delay is, and I did not see one Duke truck anywhere
Governor Scott needs to step in and tell Duke they can not handle the amount of area they are responsible for
Property Damage caused by Duke Energy Contractors
On the morning of November 14th, around AM Duke Energy Tree Trimming contracts with trucks listed as Lewis Tree Services came to my properly
They went into my back yard and proceeded to cut a large oak tree They let large limbs crash to the ground and damage my back patio
I tried to follow a claim but no one every calls me back They 3rd party they use for claims said they no longer make the patio pavers that were broken Duke Energy has done nothing to compensate me for the damage or remedy the issue
hurricane irma caused wiring damage been paying extra for wiring plan did repair messed all up fires blow outs can't use oxygen
Billy and I Cari G(wife) moved into older trailer Janneeds work but all electric was working fine.I am on disability and oxygen.I got a call from Duke about a wiring pack and I accepted it$a month with $worth of work a year I paid it on the bill every month sometimes late and sometimes with help since I get $for adultsWilliam is waiting for SSDAfter the light finally came on from hurricane Irma We noticed 1/the electric did not workIt took a long time to finally get throughAn order was put in and a worker for Duke came (Josh)He did work inside and out and got outlets working and said he had to return and rewire it from water damage but needed another worker as he no longer gets dirtyHe left saying he was putting in a new work order.He also said it was great timing as this was the beginning of December and a new y
Lights been out for full week power line on the ground for 2weeks no power for a week have complained to the company but they are changing the date and time for service one again I *** be filing a law suit for reoporting down wires that has yet to be fixed and making police report crews are coming to the homes and not working going to sleep in work trucks and not doing there job my infant child is in a home with no power for a week now due to this company
I was promised a refund on my deposit within months of me activating servicesI called today, now being months and they said it changed to
I activated my service for march 31, I made a security deposit of $that the representative told me would be credited to my account after months of no late payments or disconnectionsI called today now being august 1, to ask where my deposit was and they told me that the rule has always been monthsBut it clearly states on there website in multiple locations that it has to be in good standing for months and then on the 14th month the deposit would be credited to the account with interest
The scheduled and confirmed shutoff date for electric service from Duke Energy in Clearwater, FL was set for June 6th,
However, the final bill showed the cutoff date as June 19th, The energy company claims the tech could not gain access to the meter prior to June 19th This is a questionable action, as there is a leasing office open during business hours Plus there are construction personnel onsite throughout the day and well into the evening hours Poor customer care and service from Duke Energy
Duke Energy has not fixed an error on their upgraded website in over months and bills must be paid by phone
Duke Energy recently upgraded their website and now when users log in they receive a "Internal Server Not Found Error" This has been going on for over months and speaking with them on the phone has left promises that my account will be fixed or updated and it should work but no such luck
In order to pay my bill, I have to call in through an obnoxious amount of prompts and "Press if this is correct" and then pay the $vendor fee because I am forced to pay by phone since I cannot log into my account
Wait time for reconnection after interruption of services
March My service was interrupted because I had not paid in a timely mannerYet after I paid my services took more than hours to be restoredI have a home based business and a child that waited all day for a warm bottleThis is unacceptableThere should be a reasonable window of to hours given to costumers as to when their sir services will be restoredThis is bad businessElectricity is a basic human need in a modern business arena and customers shouldn't have this need being played out by the monopoly of dukes employees who decide when it's convenient for them to restore servicesIf this is the case they should not interrupt services not knowing if there is a sickly child or someone who depend on electricity to make a livingFurthermore there should not be a monopoly of electricity provider in one areaCustomers should have the ability to not patronize a business if they do not agree with their busine
Failure to repair hotwater heater in a timely manner
I have paid a warantee fee for many years to have repair service if my hotwater heater failsMy hotwater heater failed on Friday morning 11/I called Duke energy hotwater repair and was assured that I would have the problem resolved within a 24-hour spanI was completely forgotten and treated as though I had no waranteeAfter calling in and complaining to home service I was lied to and they failed to pass *** message to the third party plumbing company so the plumbing company had no idea about the failed Duke energy hotwater heater Throughout the process home service refused to take responsibility for failing to do their jobI plan to cancel my warantee with Duke energy and the hotwater deal because they do not deliver in times of needDuke energy runs a monopoly and picks and chooses who to help and who to ignoreSomething must be done because their lack of customer service is unfair to the regular consumerNobody shou
On 10/22/damaged my propery
On 10/22/power lost happened in ajoiningproperty duke energy cut down a very large tree without using saftey measures landed on my fence and shed No return calls poor customer service
Error In Billing
I contacted Duke Energy after receiving a higher than bill in August I had a mold issue in my apartment that required my family to move out due to unsafe living conditionIn Sept I transfer from the unit I was currently living in to another unit in the same complexIn August my total bill was $I paid $8/02/I was advise by the Duke Energy Rep that the balance of $from my old unit would transfer to my new apartment which is aptServices started in my name affected 9/13/However I signed my new lease and moved in 9/01/At the end of the monthly I received my first bill for 10/for aptfor $and another for 11/for $ My online account showed a balance for days at my old unit for $dollarsso I made a payment for that amountThen in 11/I got another bill asking for $dollarsSomething isn't right here I have made monthly payments regularly for my electric servicesI think
See Attached
Disconnected service before due date
My service was disconnected yesterdayI received October statement starting they may disconnect the serviceAccording to bill I have until October 24, My food is going to get spoil and I had to sleep with a hot homeI am eligible for leap but in have to wait until October 30, I paid check number last weekThe utility company refuse to annotate the I'm under the program and that a check was mark out to themThey refuse to turn on my electricI even requested for supervisor and it did no good
Maintenance worker showed up and told us we would have to have our electricity off for 3-hours while they replace a pole, we had no notification
6/13/Duke Energy sent a maintenance worker to the door and informed my husband that they were going to be replacing a pole and the electricity would be off for 3-hoursMy husband works online and both of our kids are home, there is NO electricity and NO air conditioning, its Florida and summertime, its HOTWe never received any notification from them that they would be replacing the pole on Monday 6-13-or we would have made plans for my family not to be home, in the heat with no electricity for 3-hoursWe explained that to the person that came to the door and they told us it was an emergency and needed to replace themThe poles have been marked for almost weeks, obviously not an emergency and within all that time no one had the time to come and notify us of thisI contacted Duke Energy and they did inform me that we were s
Don't ever pay your bill out of the wrong account on accident and then go through Revdex.comThey send all of the paperwork to the Revdex.com so they know EXACTLY who you are; then call you times when you tell them you are only available by email"we have to verify information..." You have my full name, the account number, address and phone number and sent the bills to Revdex.com- yet you need to verify its me?? I paid my bill out of the wrong account ONCE; the bill was about $147-$157; they then tacked on a $security deposit they REFUSED to removeWORST JOKE OF A COMPANY EVER
We are on the *** *** loop and contunially lose power with even a small rainstorm while the top half of our subdivision does notI h
Food
Pet issues
Laundry repairs
DUKE ENERGY charged my $when I tried to open a new account at a new addressThey sent it to collection without ever telling me I owed anything
I sold my condominium and purchased a townhouseThere was about a two month gap between home moving and DUKE ENERGY stated I needed to close my original accountThis I did and paid on 3/22/what I thought, was the final billI went online to verify and DUKE ENERGY on line said the account was closedOn the 9th of May I called to start service on my new townhouse and was informed by DUKE ENERGY that I had an outstanding bill that was sent to a collection agency; DATAMAXYou can't speak to anyone so I just paid the outstanding balance of $so the previous owner of the townhouse could open a new account because DUKE ENERGY told her she couldn't have two accountsI have never received a late payment or amount due after close from DUKE ENERGYI have never received any notice from DATAMAX the collection agency and have neve
Duke Energy's policies and procedures on their mistakes within the company; are hands down the worst!
I made my payment on timeToday my electricity was cut offI called customer serviceI gave them the check # and told them it clearly showed the payment coming out of my accountThe representative said that I would have to go to my bank and get proof and email it to themI have guests in my Air BNB who are without electric including myselfSince I couldn't wait for the electric to get turned back on (after I went to get proof from my bank) I made another paymentHere I am hours later and still no electricI called the supervisor and he stated that maybe I wrote the wrong account # on my check or that I didn't include the payment slipI asked him how did it come out of the right bank account thenTheir rating is on consumer affairsThere customer service and supervisors are terribleThe supervisor told me that once I prove the payment came out of my account that they
I moved and they did not forward bill to new addressI cannot pay bill and it is now overdue
I moved and terminated services in April and had a bill come in after I moved outI have not been in that location and only found out because the new tenant told me I got mail and didn't want to open itI logged on and cannot pay bill onlineNo response or call from the companyThis transaction affects my credit and is a mockery of a business who cannot do something simpleI can afford paying my bill but only if it gets to meIt is now a month late and at the fault of this joke of a company