Pillars of Augusta Life Magazine

On May 29, Duke Energy disconnected my services at Cambridge Way, Lake Wales, FL XXXXX per my requestOn that same day, at 8:37pm I received an email from Duke Energy stating that my online statement was ready to view Billing Date: 5/29/18, amount $236.00, previous balance of $ Knowing I had placed a deposit on this account, I assumed some of that deposit may be put towards my account as I had just went through the same thing with my city water services so I decided to wait closer to my due date to be sure the amount owed would be correct before I paid The due date listed on my Duke Energy bill stated 6/20/
07/03/I received a letter from a collection agency, *** & *** *** dated 07/02/stating my Duke Energy account had been placed with them for collections I contacted Duke Energy on 07/06/and was told because my bill was due in May, I had waited over a month to pay for services owed and therefore I was turned over to collections I t

Duke Energy distroyed my posted Locked Gate
The august power outage on Aug Duke energy arrived on the 29th of Aug after 12pmThe road crew that was dispatched while I was at home, purposefully tried to force the gate open from the top dislodging the upper lock and pulling out with such great force as to crack the rt hinge attachment, warping the gate at the top, bending the main latch, and dislodging the lower support on the gateThe gate is now unable to be latched automatically and locked and will have to be replacedThe neighbor next door did witness the incident because they tried to do the same on his gate but he caught them in time to stop themNo access was required on my posted property (no trespass) to gain access to there equipmentThe road crew at no time tried to contact me even while I was at homeThey continue to give me the run-a-round as to repairs needed calls back and forth stating sometimes there insurance carrier is responsible then Insurance Carrier sa

Called Duke and set up my accountThey never set it upPower was shut offLost two days of businesswas told different things each time called
I opened a business at the beginning of the month.I set up all my accounts two days before taking possession of the propertyYesterday while in the middle of my work day at my new business the power goes outI go out and see a Duke Energy contractor at the meter and ask what's going onHe informs me he has a shut off order and that I should call DukeI do so and while on hold he tells me once I get it taken care of he'll come right back and turn it on no problemI call and spend minutes to find out they never set up my account and it was going off the previous tenants account and that there was nothing they could do after setting up my account about getting the power turned back on until the next dayThey did say however they started at 7am and it should be in the morningSo I reschedule clients to the next dayThe next day com

I transferred my electric services online; however, I contacted Duke Energy a week before I was supposed to move online to inform them not to transfer
My services were disconnected regardless of my previous phone call to update Duke Energy that I wasn't movingI was informed by a floor manager that they did receive the info but they were going to charge me anywaysAlso, I was not informed when my services would be turned back onI did what I was supposed to, unfortunately I was not treated as such

My service was not set up correctlyWhen they finally sent me a bill for 28$ I thought that was my bill for the month
I was never informed there would be a connection charge only a deposit that was paidI thought that was my billWhen they set up my account they never started the servicesI never received a bill until I called themNow I revived a bill for They were able to extend my date however that is a very short time to have to come up with such a large amount of moneyThe bill was for close to months

7/28/I subscribed a Home Wire Premium contract with Duke EnergyThe representative went through
a lot of option with different coverage and different deductibles
I choose what I understood was appropriate for protecting my appliances On the top I also subscribed a Surging plan supposed to protect the A/C,Water Heater etc
End of October, I realized that the pool electronic panel was not working.Duke Energy agreed to "participate" to the expense as a "good *** gesture" And sent to me a $toward the exchange ( cost for me $410)Few weeks later the system was still not workingThe Telectronic cell has to be replaced(not repairable)
I filed a claim form after talking to Duke Energy, and been told I was not covered,but agreed to retroactively consider that the confusion between the numerus plans offered in July could have lead to a misunderstanding and accepted the coverage for the TcellI joined the invoice $ A couple of days later, a call from Duke Ener

Duke combined my accounts from my new apt and old apt with out my knowledge
On October 26th I called duke to have my power turned off at my apartment in kissimmee because I was moving to champions gate and had power turned on thereThey said the power would be turned off and a bill would be sent for my apt in KissimmeeWell now in December I get a bill for $due because they never turned off the electric at my apartment in kissimmee which I was billed for November even though I didnt live thereI have spent days calling, hours on the phoneThe people who work at duke are not even documenting my phone calls, they are very rude and have hung up on me multiple timesI had asked to speak to a manger and the person working at Duke energy refused to transfer me to a manager and said she would just hang upThe Duke energy representative also admitted to combining my new account and old account with out my permissionThis needs to be fixed

the bill statement is too high
the bill statement is way too high & is not clear what they are charging for, they have a monopoly so there is no opportunity to seek elsewhere for a different company with a better competitive rate & when you reach out to them there is no a clear explanation why the bill is so high

duke is charging my fiancé another deposit of $on top of our electric bill when months ago we payed a deposit to have the electric turned on
Duke energy is charging my fiancé with another deposit on our electric billwe payed a deposit of $to have the electric turned onwe had a mix up at amscot when we payed the bill in June of amscot only put that I payed $instead of the $I gave themso since duke seen we payed $out of the $they turned off our powerI called duke and payed the remaining $to have the electric turned back onNow almost months later duke is saying since it was shut off then turned back on we owe them another deposit when we never received the first deposit back.the new deposit is $on top of our $bill which comes to $due September 6th of as a low income family we cant afford them rail roading us like thisso they said if we want electric we have to pay it

Duke Energy is requiring my residence to allow them to install a smart meter in place of my current working electricity meterIf I do not allow them to install a smart meter they will charge me $plus an additional $per month for them to replace my current meter with a new "non-transmitting" meter.I advised Duke Energy that I would just like to keep my current meter because it works fineDuke Energy is refusing to let me keep my current meter in place because they are saying that my current meter is "obsolete"However, this cannot be true because it still works and they are still billing me based on this supposedly "obsolete" meterDuke Energy is replacing all of these "obsolete" meters with "smart meters" at no additional cost to the consumer but if they want a "Non-transmitting" smart meter installed than they are charging a $fee plus an additional $per month for a meter reading fee.This is a total scam.I want to keep my current meter because it is not obsolete, it wor

Customer Service Refused To Arrange Meter Check
On Mar I opened my online Duke-Energy February bill, and I nearly fainted
My electricity bill for the month of Feb was almost three times what I had paid the month before
I called Duke-Energy Customer Service several times to have my electric meter re-read or checked, but they were not interested
Each time I spoke to a different female and each gave a different "possibility."
And each refused to to send someone to have my meter checkedThey argued that the meter readings are always correct because they are scanned by a hand-held computer so there are no possibility for errors
Today is March 2016, almost three weeks since my original request for a new meter reading, and I am now seeking your help in bringing this problem to a satisfactory conclusion

Billing issues
Im having billing issues my bill has gone so high I spoke customer service and she stated she could not help me an was very mean I just know there is a problem with the company my bill has never been this high and they are adding on it I need a new service due to this reason of my bill being so different each month going higher I'm doing nothing different I have been out of town I don't understand why they are trying to scam customers it's unbelievable

Duke energy has consistently provided poor customer service in regard to billing questions and providing accurate information
Today, 01/10/2019, I was contacted by my babysitter who advised me that my lights were off and she had to take my son to her homeI immediately called Duke Energy to find out if there was an outage issue in the area and to assess when issue would be resolvedLo and behold, yet again Duke energy has failed to adequately inform me on my billing situationThis has been an ongoing problem for approximately four months when I started to realize I was barely able to afford my light bill whilst living in a one bedroom apartmentI made a call to confirm if their rates had risen, but was simply turned back to my complex to resolveHowever, the issue has been with informing me of the next steps that need to happenFor instance no one advised me that I could make payments arrangements to assist with the ridiculously high costI have been enrolled in paperless bil

Took an extra payment from my account and have not returned it over a month and a half now
I had an account XXXXX-XXXXX with duke and I transferred servicesThe last bill was which included the prior months bill of Both amounts were withdrawn out of my account, only one was authorized, the My services ended on and instead of that credit transferred to my new account, it did notI was advised the check for was mailed outI called Duke on and spoke with Vera who was not very helpful, refused to give her ID; informing me that I would have to waitI went to the post office to confirm it was returned as undeliverable and was advised yesTo this day, I am still waiting for the money was that withdrawn without my permission

After attempting numerous times to dispute charges bills for power usage we've been fed a line several times
With one person living at the residence Abedroom apartment barely using anything in the month of March our electric bill was $during the month of April with two people living here using all the appliances our bill was $it just does not make sense

Duke Energy
XXXX XXth St S
Saint Petersburg, FL XXXXX-XXXX
Dear Sirs,
I attempted to file a complaint against Duke Energy in your website, to no availTherefore, I am emailing my complaint to you along with pertinent contact information
We have been customers of Duke Energy for many years with no payments issues whatsoeverWe always paid on timeWhile my husband was stationed at FtBragg, we were customers of Duke Energy in NC, and simultaneously in Florida at my residence in Waterford Cir W., Tarpon Springs, FL Both accounts were never late, and we never caused an inconvenience to Duke Energy
Due to his combat-related injuries, my husband was medically discharged as a 100% permanent and total disabled vetUpon our return to Florida, we bought a new house to better serve our needsMy husband and I called Duke Energy and we were told that it does not matter that we were good-paying customers for years, Duke will access Equifax report and based on

Duke Energy hired Tree's Incto clear an easement on my property They damaged my property beyond repair and they won't return my calls
Sometime during the period of September - 13, 2015, Duke Energy hired Trees, Incto clear an easement on my property They do NOT own the right of wayThey only have an aerial easementThey pretty much clear cut everything within the 300' easement, leaving behind branches, roots and stumps, as well as the ruts they left have affected the drainage swales This is a working ranch with improved pastures I started with Tree's Incand was told they acted under Duke Energy's orders Duke Energy said to contact Sedgwick Claims Management where I was given a claim #XXXXXXXXXXXXXXX I was given an adjuster's name of Michelle *** who I still have not heard from I was forced to have the repairs done myself at a cost of $4,It has been over six months of shifted blame with no resolutionI don't dispute their right to clear the trees bu

not sure how Duke does their billsNo one can explain
The bills lately have doubled from previous usageUnskilled Personal not able to explain
I have been customer for yearsMy monthly bills have been consistentSince Irma they have doubledExplanation given various whoever I talk toAfter power outage from Irma usage was estimatedThis is when bills doubledI live in a 55+ communityMy neighbors are all complaining for same reason
Other customers are complaining
Just saw this online by another frustrated customer
"I am not sure how Duke does their bills - but somehow the month that Irma hits, during which time I was away for two weeks and my AC was either off or set to degrees I have received the highest bill of the monthI simply think the company is fraudulentIf only there was choice in electric companies Duke would be out of business."
Seems like all employees are programmed with the same answers which make no senseMy question to Duke energy
How d

To whomever,
My complaint is that I cannot reach anyone at customer service numberIt has been busy all day longI am sure during your less than stellar performance in getting the power back on, someone could at least answer the phoneI have concerns about when the power finally comes back on how I can protect my equipment, but have been met with a busy signal as I dialed Duke Energy service every five minutes throughout this day: Friday, September 15, Day Six without power
I have already contacted my Florida legislative delegates with my intense desire to testify when they hold public hearings on your performance in the aftermath of Hurricane Irma
Sincerely,
***

I have been a valued customer of Duke Energy for the last yearsI received a bill with a returned charge, and it was a simple mistakeWe paid the bill online and there were a problem with the account number and the bank sent the check back and we got charged a $return feeI called the company and they said they could not do anything to get the return fee waivedI explained to the representative the situation and I request and a copy of the transaction they said they could not provide itThe Customer service rep and the supervisor was not helpful at allI just needed the transaction count number to ensure it was a fault of mine I also asked could they do an inquiry with there bank to to get the information and they refused toI contacted my bank and they informed me that they never received a transaction from duke in re-gards to the transactionThey would not transfer me to anyone higher so I resorted to going through this process