electric was to be transferred to my name on AUG OCT is when service was actually transferred to my name
Set up service over phone with dukescheduled for AUG Duke ran Credit check and informed me that no deposit needed and everything was setI live in an apartment Community and if electric is not transferred into customers name at move in date the bill gets sent to the Apartment community (MacAlpine Place) and a $admin fee is charged to me for not transferring electricI called when I received the first bill from the apartment community and Dukes response was we never transferred electric because I never paid a depositafter hours on the phone Duke acknowledged that it was there mistake and power should of been hooked up on the 23rd of augustso September I had to pay a $fee for September that Duke refused to payI had the manager of the apartment community call duke energy and after hours the Duke energy supervisor ensured that Septembers bill wou
We have been without power for almost days and still no concrete answer
Sunday September we lost power next day reported outage 9:
I have called customer service, sent messages, and online to report outage
I have not received the answers I should
Not once have I seen a duke energy truck on my street to address my issue
When becoming a duke energy customer for the first time they require a deposit around dollar and told me they hold it for years or unless I leave the addressed propertyAfter the 1st year they accredited my account towards a bill without notifying me out of that deposit, which was fine but I would have like to have knownThen at my year mark they didn't return my deposit saying I was late a payment, which was easy to do with them changing the payment dates every month the 18th, 19th, 21st, 22nd and back and fourthThey informed me if I didn't miss any I would get it back in august years after giving them the depositSo I started paying my bill at least a week early, now comes Sept and they are telling me I am not eligible to receive it back yet, maybe in February which would be my year mark at this locationI moved here from *** Washington and I am not accustom to pay deposits on utilities but I under stand that its a transient state, but over years I a
Live power line needs repair
Hurricane Irma left a tree on a powerline in my yard going to my home Duke Power was made aware of this fact and were instructed to not turn on the power until they removed that tree from the line Tuesday they turned the power back on and the tree is still on the line This caused smoke to come from the tv and lights to blow and appliances to go off and on I had to shut my power off I have called them for days now letting them know of this problem and can't get anyone out to take care of this low hanging LIVE wire
High deposit charged to initiate serviceUnwilling to re-calculate deposit
Account Number: XXXXX-XXXXX
I started service with Duke Energy (Progress Energy) at *** STONE CREEK DR, TARPON SPRINGS, FL XXXXX with the account number XXXXX-XXXXX on February 16, The account was connected on February 17,
Duke Energy requested a deposit in the amount of $to initiate serviceAccording to their policies, the deposit equals two months billsI find the deposit to be excessive and unfair for the size of my home and is more than likely related to the previous customer at this residence who neglected to maintain their bills (also experienced issues with other companies for this address because the last customer was delinquent)
On February 22, 2016, the payment instrument used to pay $was returned due error on my part, I do not dispute this, resulting in Duke Energy issuing a disconnection for February 29, if a payment of $was not received
I contacted Du
Duke energy has charged me for usage that's not accurate for two months straight
I have been in my house for years nowMy average monthly bill is $September my bill was $and I was out of the country with my wifeThere was no one home for two weeks and the A/C was set at degreesI don't see how on earth my meter can read so much elevate my electric bill to $when we're not even home
August 2016, we decided to replace our A/C with an efficient unit and the bill went down to $Everytime I called Duke Energy, they are helpless and can't do anything in regards to the issueI have asked for the actual readings of the meter and they can't provide me with anything
I spoke to Sasha (senior rep) and she told me that after they investigate the issue, that they would issue me a creditUp to this day, there's absolutely nothing applied towards my account
I have never seen anything like this before
Very unprofessional employees - blaming the customer for their incompetenceTreated very poorly by both the supervisor and the initial rep.Duke Energy was scheduled to such off electricity on May 2, Duke did NOT shut off the electric, and did not call to tell me they did not turn off the electricThey stated (specifically supervisor Tasha ext8714) my fault for not telling them that there was a gateA simple knock on the door to the neighboring town home or a push on the gate (how do they read the meter everyone?) Would solve the problemI was not even notified that they did not such off the electricThere has been a substantial amount of electricity used there since I have movedWHY WAS I NOT NOTIFIED? Again HOW DO THEY READ THE METER? They should well know the accessOr to at a minimum take a read of the meter however they do it for the billingNO NOTIFICATION - NONEIf I would not have called how long would I continue to pay electric at the address? I had to call
My recent *** was almost $The company sent me a letter over months ago stating they were going to add a security deposit of $to my account for a "bounced payment." The issue was I had two bank accounts and one I closed; I made a payment using that account on accident (if the company looks back at the payment history they would see that account had only been used a handful of times over the last years)I received an email telling me the payment bounced and I immediately pad the balance due upon receipt of the email
Cut to two weeks later I get a letter stating they had previously refunded my security deposit after years of good standing but now they are adding a $deposit back to my account for this payment errorAt this time I did not owe any moneyThe following month's *** came and it was normal, this month's *** is almost $400!!!
Contacted the company via email and not only did they not answer my question but told me we can't help you, you need to call in
The service in my area is shotty and unreliable every time there is a slight breeze the power flickers, a heavy wind an outage Duke doesn't want to spend the money to maintain their equipment and when I call for service they don't seem to care
Product_Or_Service: electrical
Duke Company made my moving day a ***.They did not turn the power on and I had to be without power the entire day
Duke Company made my moving day a ***.I was without power the entire day because they enter the wrong day in the system
I paid my depositAnd charges the previous tenant and they left me without electricity for four days and just kept giving me the runaround
So I pay my deposit to start new service then they decided to tell me that my service would not be turned on due to the previous tenant having some electrical theft So because they could not get a hold of the landlord nor landlord gotA phone call from them I decided to pay his penalties which was $plus $of my deposit some electric to be turned on I'm a veteran and I didn't serve my country to be left without electric and my money taken away for me for four days
Line repairs not completed safely for consumersLines snapped and caused a fire
Our power company hasn't maintained and repaired the lines as we were told they wouldOn Tuesday April 4, the power lines snapped at pm which sparked a fire in a neighboring treeOur fire department was called to the scene and they called duke energy to have them shut the power to the lines downIt took duke energy hours to come on the scene and fix the linesThis is not the first time that the lines have snapped and caused problemsThey have said they will send a crew out to remove the trees that drop limbs or other parts on the lines but they never do
Cutting off power without notice, failure to reconnect power, making me reconnect power, billing me for reconnecting power
Without any notice Duke energy cut off my power for late paymentI never received a late notice, a disconnect notice or any notice that I was past dueI paid my bill less than one month agoAfter I paid my bill online to a very rude customer service rep on 2/23/she said there would be a $reconnect fee and they would have it on by 5pm that dayNo power the rest of the dayThe next day 2/24/I called and talked to another customer service rep who said the power would be on that day because I didn't pay a "same day reconnect fee" so they turn it on the next dayI said okIt is now Monday and I still have no powerI called Duke they ran me thru the same scripted routine check this check that etcFinally she says go look at your meter and main switchI can see that the main switch is offShe tells me to turn on the main switch, I say it has a loc
Company is a scam, they are rude, and not looking to help their customers in any way, shape, or formThey have dismissed every question I have asked
I first spoke with a man who I don't remember the name of who continued to ignore the questions I had and giggle at what I had to say
The second "supervisor I spoke with refused to repeat her name so I can't tell you hers eitherShe was rude and very sarcastic, also didn't answer my questions
Third woman I spoke with was names Shon (ID *** was also dismissive when it came to my concerns and was rude and sarcastic as wellShe also claimed to be a supervisor
The last gentleman I spoke with was named Korbin (ID #XXXXXX)He was another "supervisor" who continued to ignore my questions and play dumb when it came to the problems at hand
The problem I am having is my energy bill was forty dollars more last month, and I have done nothing different than this monthI wasn't calling for a refund, or a creditUntil not because i
I bought my home almost year ago I enroll in duke energy heating and cooling ,since I submitted to duke energy issue with my central air unit ; they send a company called ferrin they said out was running low on freeon they , it works for a couple of weeks , then it started getting war blowing hot air ,I I called duke energy they send again company called ferrin they check this time they said my air coil need replace , they quated me $, when I enroll in duke energy heating and cooling plan the said and it's also in my paper they wound up to $if they couldn't fix it they would replace it I called I spoke to Stephanie phone number 704-422-she then toll me that it wasn't cover under the manufacture warranty that not what they toll me when I sing up I being pay a $monthly for this service , duke energy should be ashamed doing this to every customer this is Faust information they provided to me I have paper work that says they cover the coils please I need further inve
Duke Energy unethical billing practices
Duke Energy has recently found it necessary to fine me $for a returned check feeMy bank screwed up, not me, due to a technical glitch in their payment systemI noticed the problem and paid in full on the 10/19/due date
Now, Duke Energy finds it necessary to charge me a $deposit because of the afore mentioned returned check even though I paid on timeI find this highly unethical and unnecessaryThe auto-pay glitch has been resolved as proven by my next on time payment which is now paid via eBillI cannot believe that a power utility for which I have no choice in selecting can do thisI have no recourse than to pay it because they will shut off my power and customer service takes advantage of this factI hope they choke on that $because they obviously need it more than I do at this point
I am seeing a charge for an asset securitization fee that I did not receive any correspondence from Duke Energy about
I spoke with Drea and was informed that there was an asset securitization fee on my account and that it is being assessed to all customers due to Duke Energy's Crystal River Nuclear Plant closing and the customers needing to pay for the plant closingI advised the CSR that this did not make sense and asked what correspondence was sent to customers notifying them of this feeShe stated that a bill insert was sent along with the bill in the mailI advised that I receive electronic bills and she stated that it was online in the bill insert areaUnaware that I was online at the time she directed me to the site, and I informed her that there was a message saying "page cannot be displayed." I switched browsers twice and still had the same problemDrea also logged in and had the same issueThis is bad business because customers are blind sided by the fee and reps are u
Charged additional deposit after transferring services to another addressNever late on my paymentsOver $added to bill
Hello,
My name is *** *** and I currently have service with Duke Energy at: *** *** *** * *** ***, ** ***I transferred my service recently from my apartment to my new home and was advised at the time I switched that there would be a final bill from my apartment and days until I got the new bill for my homeNo mention of paying an additional deposit was ever mentionedSeveral days ago I got a notice in my email that said my bill due was over $and due in weeksI called duke energy and was advised that my old bill, new bill and new deposit were transferred over to my new billI was completely fine with paying for the consumption but was extremely upset that I was being charged $additional deposit on top of the one that duke energy already had on my account from my previous addressI am NEVER late on my bill and onl
Duke Energy distroyed my posted Locked Gate
The august power outage on Aug Duke energy arrived on the 29th of Aug after 12pmThe road crew that was dispatched while I was at home, purposefully tried to force the gate open from the top dislodging the upper lock and pulling out with such great force as to crack the rt hinge attachment, warping the gate at the top, bending the main latch, and dislodging the lower support on the gateThe gate is now unable to be latched automatically and locked and will have to be replacedThe neighbor next door did witness the incident because they tried to do the same on his gate but he caught them in time to stop themNo access was required on my posted property (no trespass) to gain access to there equipmentThe road crew at no time tried to contact me even while I was at homeThey continue to give me the run-a-round as to repairs needed calls back and forth stating sometimes there insurance carrier is responsible then Insurance Carrier sa
electric was to be transferred to my name on AUG OCT is when service was actually transferred to my name
Set up service over phone with dukescheduled for AUG Duke ran Credit check and informed me that no deposit needed and everything was setI live in an apartment Community and if electric is not transferred into customers name at move in date the bill gets sent to the Apartment community (MacAlpine Place) and a $admin fee is charged to me for not transferring electricI called when I received the first bill from the apartment community and Dukes response was we never transferred electric because I never paid a depositafter hours on the phone Duke acknowledged that it was there mistake and power should of been hooked up on the 23rd of augustso September I had to pay a $fee for September that Duke refused to payI had the manager of the apartment community call duke energy and after hours the Duke energy supervisor ensured that Septembers bill wou
We have been without power for almost days and still no concrete answer
Sunday September we lost power next day reported outage 9:
I have called customer service, sent messages, and online to report outage
I have not received the answers I should
Not once have I seen a duke energy truck on my street to address my issue
When becoming a duke energy customer for the first time they require a deposit around dollar and told me they hold it for years or unless I leave the addressed propertyAfter the 1st year they accredited my account towards a bill without notifying me out of that deposit, which was fine but I would have like to have knownThen at my year mark they didn't return my deposit saying I was late a payment, which was easy to do with them changing the payment dates every month the 18th, 19th, 21st, 22nd and back and fourthThey informed me if I didn't miss any I would get it back in august years after giving them the depositSo I started paying my bill at least a week early, now comes Sept and they are telling me I am not eligible to receive it back yet, maybe in February which would be my year mark at this locationI moved here from *** Washington and I am not accustom to pay deposits on utilities but I under stand that its a transient state, but over years I a
Live power line needs repair
Hurricane Irma left a tree on a powerline in my yard going to my home Duke Power was made aware of this fact and were instructed to not turn on the power until they removed that tree from the line Tuesday they turned the power back on and the tree is still on the line This caused smoke to come from the tv and lights to blow and appliances to go off and on I had to shut my power off I have called them for days now letting them know of this problem and can't get anyone out to take care of this low hanging LIVE wire
High deposit charged to initiate serviceUnwilling to re-calculate deposit
Account Number: XXXXX-XXXXX
I started service with Duke Energy (Progress Energy) at *** STONE CREEK DR, TARPON SPRINGS, FL XXXXX with the account number XXXXX-XXXXX on February 16, The account was connected on February 17,
Duke Energy requested a deposit in the amount of $to initiate serviceAccording to their policies, the deposit equals two months billsI find the deposit to be excessive and unfair for the size of my home and is more than likely related to the previous customer at this residence who neglected to maintain their bills (also experienced issues with other companies for this address because the last customer was delinquent)
On February 22, 2016, the payment instrument used to pay $was returned due error on my part, I do not dispute this, resulting in Duke Energy issuing a disconnection for February 29, if a payment of $was not received
I contacted Du
Duke energy has charged me for usage that's not accurate for two months straight
I have been in my house for years nowMy average monthly bill is $September my bill was $and I was out of the country with my wifeThere was no one home for two weeks and the A/C was set at degreesI don't see how on earth my meter can read so much elevate my electric bill to $when we're not even home
August 2016, we decided to replace our A/C with an efficient unit and the bill went down to $Everytime I called Duke Energy, they are helpless and can't do anything in regards to the issueI have asked for the actual readings of the meter and they can't provide me with anything
I spoke to Sasha (senior rep) and she told me that after they investigate the issue, that they would issue me a creditUp to this day, there's absolutely nothing applied towards my account
I have never seen anything like this before
Very unprofessional employees - blaming the customer for their incompetenceTreated very poorly by both the supervisor and the initial rep.Duke Energy was scheduled to such off electricity on May 2, Duke did NOT shut off the electric, and did not call to tell me they did not turn off the electricThey stated (specifically supervisor Tasha ext8714) my fault for not telling them that there was a gateA simple knock on the door to the neighboring town home or a push on the gate (how do they read the meter everyone?) Would solve the problemI was not even notified that they did not such off the electricThere has been a substantial amount of electricity used there since I have movedWHY WAS I NOT NOTIFIED? Again HOW DO THEY READ THE METER? They should well know the accessOr to at a minimum take a read of the meter however they do it for the billingNO NOTIFICATION - NONEIf I would not have called how long would I continue to pay electric at the address? I had to call
My recent *** was almost $The company sent me a letter over months ago stating they were going to add a security deposit of $to my account for a "bounced payment." The issue was I had two bank accounts and one I closed; I made a payment using that account on accident (if the company looks back at the payment history they would see that account had only been used a handful of times over the last years)I received an email telling me the payment bounced and I immediately pad the balance due upon receipt of the email
Cut to two weeks later I get a letter stating they had previously refunded my security deposit after years of good standing but now they are adding a $deposit back to my account for this payment errorAt this time I did not owe any moneyThe following month's *** came and it was normal, this month's *** is almost $400!!!
Contacted the company via email and not only did they not answer my question but told me we can't help you, you need to call in
The service in my area is shotty and unreliable every time there is a slight breeze the power flickers, a heavy wind an outage Duke doesn't want to spend the money to maintain their equipment and when I call for service they don't seem to care
Product_Or_Service: electrical
Duke Company made my moving day a ***.They did not turn the power on and I had to be without power the entire day
Duke Company made my moving day a ***.I was without power the entire day because they enter the wrong day in the system
I paid my depositAnd charges the previous tenant and they left me without electricity for four days and just kept giving me the runaround
So I pay my deposit to start new service then they decided to tell me that my service would not be turned on due to the previous tenant having some electrical theft So because they could not get a hold of the landlord nor landlord gotA phone call from them I decided to pay his penalties which was $plus $of my deposit some electric to be turned on I'm a veteran and I didn't serve my country to be left without electric and my money taken away for me for four days
Line repairs not completed safely for consumersLines snapped and caused a fire
Our power company hasn't maintained and repaired the lines as we were told they wouldOn Tuesday April 4, the power lines snapped at pm which sparked a fire in a neighboring treeOur fire department was called to the scene and they called duke energy to have them shut the power to the lines downIt took duke energy hours to come on the scene and fix the linesThis is not the first time that the lines have snapped and caused problemsThey have said they will send a crew out to remove the trees that drop limbs or other parts on the lines but they never do
Cutting off power without notice, failure to reconnect power, making me reconnect power, billing me for reconnecting power
Without any notice Duke energy cut off my power for late paymentI never received a late notice, a disconnect notice or any notice that I was past dueI paid my bill less than one month agoAfter I paid my bill online to a very rude customer service rep on 2/23/she said there would be a $reconnect fee and they would have it on by 5pm that dayNo power the rest of the dayThe next day 2/24/I called and talked to another customer service rep who said the power would be on that day because I didn't pay a "same day reconnect fee" so they turn it on the next dayI said okIt is now Monday and I still have no powerI called Duke they ran me thru the same scripted routine check this check that etcFinally she says go look at your meter and main switchI can see that the main switch is offShe tells me to turn on the main switch, I say it has a loc
Company is a scam, they are rude, and not looking to help their customers in any way, shape, or formThey have dismissed every question I have asked
I first spoke with a man who I don't remember the name of who continued to ignore the questions I had and giggle at what I had to say
The second "supervisor I spoke with refused to repeat her name so I can't tell you hers eitherShe was rude and very sarcastic, also didn't answer my questions
Third woman I spoke with was names Shon (ID *** was also dismissive when it came to my concerns and was rude and sarcastic as wellShe also claimed to be a supervisor
The last gentleman I spoke with was named Korbin (ID #XXXXXX)He was another "supervisor" who continued to ignore my questions and play dumb when it came to the problems at hand
The problem I am having is my energy bill was forty dollars more last month, and I have done nothing different than this monthI wasn't calling for a refund, or a creditUntil not because i
I bought my home almost year ago I enroll in duke energy heating and cooling ,since I submitted to duke energy issue with my central air unit ; they send a company called ferrin they said out was running low on freeon they , it works for a couple of weeks , then it started getting war blowing hot air ,I I called duke energy they send again company called ferrin they check this time they said my air coil need replace , they quated me $, when I enroll in duke energy heating and cooling plan the said and it's also in my paper they wound up to $if they couldn't fix it they would replace it I called I spoke to Stephanie phone number 704-422-she then toll me that it wasn't cover under the manufacture warranty that not what they toll me when I sing up I being pay a $monthly for this service , duke energy should be ashamed doing this to every customer this is Faust information they provided to me I have paper work that says they cover the coils please I need further inve
I made separate payments to the wrong account and Duke Energy is refusing to transfer or refund the money
Product_Or_Service: Electric
Duke Energy unethical billing practices
Duke Energy has recently found it necessary to fine me $for a returned check feeMy bank screwed up, not me, due to a technical glitch in their payment systemI noticed the problem and paid in full on the 10/19/due date
Now, Duke Energy finds it necessary to charge me a $deposit because of the afore mentioned returned check even though I paid on timeI find this highly unethical and unnecessaryThe auto-pay glitch has been resolved as proven by my next on time payment which is now paid via eBillI cannot believe that a power utility for which I have no choice in selecting can do thisI have no recourse than to pay it because they will shut off my power and customer service takes advantage of this factI hope they choke on that $because they obviously need it more than I do at this point
I am seeing a charge for an asset securitization fee that I did not receive any correspondence from Duke Energy about
I spoke with Drea and was informed that there was an asset securitization fee on my account and that it is being assessed to all customers due to Duke Energy's Crystal River Nuclear Plant closing and the customers needing to pay for the plant closingI advised the CSR that this did not make sense and asked what correspondence was sent to customers notifying them of this feeShe stated that a bill insert was sent along with the bill in the mailI advised that I receive electronic bills and she stated that it was online in the bill insert areaUnaware that I was online at the time she directed me to the site, and I informed her that there was a message saying "page cannot be displayed." I switched browsers twice and still had the same problemDrea also logged in and had the same issueThis is bad business because customers are blind sided by the fee and reps are u
Charged additional deposit after transferring services to another addressNever late on my paymentsOver $added to bill
Hello,
My name is *** *** and I currently have service with Duke Energy at: *** *** *** * *** ***, ** ***I transferred my service recently from my apartment to my new home and was advised at the time I switched that there would be a final bill from my apartment and days until I got the new bill for my homeNo mention of paying an additional deposit was ever mentionedSeveral days ago I got a notice in my email that said my bill due was over $and due in weeksI called duke energy and was advised that my old bill, new bill and new deposit were transferred over to my new billI was completely fine with paying for the consumption but was extremely upset that I was being charged $additional deposit on top of the one that duke energy already had on my account from my previous addressI am NEVER late on my bill and onl
Duke Energy distroyed my posted Locked Gate
The august power outage on Aug Duke energy arrived on the 29th of Aug after 12pmThe road crew that was dispatched while I was at home, purposefully tried to force the gate open from the top dislodging the upper lock and pulling out with such great force as to crack the rt hinge attachment, warping the gate at the top, bending the main latch, and dislodging the lower support on the gateThe gate is now unable to be latched automatically and locked and will have to be replacedThe neighbor next door did witness the incident because they tried to do the same on his gate but he caught them in time to stop themNo access was required on my posted property (no trespass) to gain access to there equipmentThe road crew at no time tried to contact me even while I was at homeThey continue to give me the run-a-round as to repairs needed calls back and forth stating sometimes there insurance carrier is responsible then Insurance Carrier sa