Pillars of Augusta Life Magazine

Improper billing RE: selling a home, closing your account with Duke, and paying for several days of electric service for a home you no longer own
On Friday, May 25, I sold a home located at *** *** *** *** *** Duke Energy was my provider, account # XXXXX XXXXXThat same day I called Duke to terminate my accountA few days ago I went online to my account and read my final *** This *** was from May - May 29, for a total of $I called Duke to inquire why they are charging me for electric service from May - being that I sold my house on May They told me that the earliest they could terminate my service was May 29, since that was the 1st business day after my phone call..I asked them if they could pro rate the bill
They refused to do soI asked them why I had to pay for electric on days that I did not own the home They again stated that the earliest they could send someone to the house was on Tuesday, May I asked to speak

We are trying to have a pool installed and we need an electric line moved .duke energy has been impossible your customer service is terrible
We have been trying to get an electric line moved so we can install a pool and it's been taking months every step of the way together and they don't come through they do not call you back and every step takes three weeks to a month to complete it took me three weeks just to pay the money for the job I cannot get a date on when they will start to move the line they have been impossible I leave message after message after message after message the whole job could've been done in one day and they are dragging it out and dragging it out.Because of Duke energy I am paying for a pool that I have not even had installed yet the pool company is waiting on them to move the line so I can get permits we are dragging their feet on purpose I feel!!!

Was charged a $fee due to duke energy's inability to locate my checking account
I paid my bill online in full and it said the payment was secureThen much later I received a notice by mail stating the payment could not be received because duke was unable to locate my account at my financial institutionI was charged an NSF Fee but it was not an NSF issueSimply they couldn't find my accountI am requesting that the Fee be credited back to my account

CLOSED ACOUNT BACK IN AUGUST WITH THE BILLING DEPTPROPERTY MANAGEMENT CHARTER POINTE APTS WERE USING MY ACCOUNT UNAUTHORIZED
AS PER AUGUST I CLOSED MY DUKE ENERGY ACCOUNT XXXXX XXXXX WHEREAS I CLOSED THIS ACCOUNT DUE TO MOVING FROM *** *** ** *** G ALTAMONTE SPRINGS FL XXXXX ONLY TO FIND I RECEIVING A BILL OF $WHICH EVEN TOOK MY CREDIT $I CALLED DUKE ENERGY AND THEYGAVE ME THE COLLECTION AGENY WHICH REPORTED THIS DISPUTE SPOKE WITH ANNA EMPL # *** ON DEC AT 6PM EST I M REQUEST MY REFUND OF $AND REMOVED FROM CREDIT COLLECTION AND ZERO BALANCEWHEN I LEFT IT WAS ZERO BALANCE

Duke Energy failed its customers in FL, mismanaged resources, and kept customers in unnecessary danger
After hurricane Irma, other Florida electric companies had power restored to their customer base within 24-hoursFlorida Power and Light had manpower in place and ready to go as soon as the storm was over Duke clearly neglected to prepare for this storm They obviously do not have the staff nor manpower to handle hurricanes in FL One week after Irma, they continue to push back their estimates for restoring power, making excuses about excessive damage All of the downed trees did not magically fall only on Duke linesFPL was able to clear trees and rebuild lines within days In our town, some customers have FPL, and some have Duke So Duke's claims of extensive damage are not acceptable They had the same amount of damage to handle as FPL Duke has FAILED its customers I have repeatedly reported a downed line, laying on the sidewalk of a very busy neighborhood road

I have NUMEROUS complaints, but the main one as of right now is charging me another deposit fee of $when I already have a $deposit on account
My account #*** already has a $deposit, which was placed on the account two years ago, and still there My recent bill placed another $deposit on my $bill, which is more than my bill itself When I called to ask why they are asking for another deposit, I was told the account required it????? I received no satisfactory answer, and this was only the icing on the cake to the complaints I have had in the three years I have had to be with this crappy Duke Energy! They claim to work with you, but when I first started using Duke Energy I was a single mom of three and had a month I was struggling to pay my bill I would have the money days from the due date, so I called to have them "work with me" as they claim to do I was told they can not do that and if I do not pay by the due date my electric would be shut o

In days I was build almost $weeks later it went up to almost a $I've got no logical explanation as to why
Week of August I switched my account in paid off another pass due accountweeks later I was billed $a week after that I was billed $a week and a 1/after that I was billed $almost weeks later I was build almost a $as with no explanation whyTo make matters worse Duke Energy continue to let the meter run without solving any problems about the bill from August until December made promises Them back and talk to me as if I didn't know what I was talking about I try to speak to supervisors and go And go over their heads but to no Avail please call my number is XXXXXXXXXX

Ongoing work order for over four months which has caused my bill to be "estimated" at three times the rateWork order not being completed
I own a small business in ***, FloridaI opened the business in July but began my energy services in JuneMy first two bills were within the range of what I had expected, however in September, my bill shot up to triple what was expectedMy first two bills were within the $range (I have an sq ft space with only two employees)September's bill shot up to the back end of $I noticed the bill said "Estimated" and they estimated that we were triple the kilowatts we had been using beforeWhen I called, they said our meter was broken and needed to be changed out and they were merely "estimating" our usage and would adjust it when it was fixedNow, obviously, there was a hurricane that month so I understand it not being done then - but they still have not fixed it yetI call almost every other day and keep getting the runar

A portion of our subdivision affecting households continuously looses power, at times even during sunny weather
A portion of our subdivision often (about once a month) looses power for several hoursThis sometimes occurs during storms, but many other times during sunny or very minor rainfallsThe row of homes east of me hardly ever looses power, while starting from my house moving west there are about homes that loose power continuouslyWe were told by Duke reps that we are on a different portion of the grid that is old and too expensive to improve, implying that there would not be any changesThe last event was today, where after one brief gust of wind of 16mph our neighborhood again lost power at 5pmThe automated service tells us it should be restored at 8:As usual the houses on my right have power, while myself and the neighbors on the left are in the darkThis is getting to be a bug, big nuisance

Power was cut off after delinquent billOnce bill was satisfied, power wasn't restored for + hoursThe customer is ** yr old woman
Product_Or_Service: electricity

someone opened up an electric account using my financial informationAccount opened on April and collection agency has been asking to collect
account number is XXXXXXXXXX, was living in Parrish, FL during The customer service associate said service was started at April at XXXX XX***

After my tenant moved in, I paid the bill online and called Duke to Close my accountAt that time, I asked the representative if everything is fine? He said everything is okThen, I get a bill said I need to pay them $Ok, I mailed them a check immediatelyA week ago, they mail me the check back and said they only accept money order, which is $Ok, My husband bought a money order and mailed to this company on the same dayyesterday, I got a collection letter from Datamax, which said I need to pay $what's hell happened to this company? For $38.12, sent my case to the collection company? And where is my $deposit? you never mail it back to me

Account sent to Collection agencyFailure to obtain the customers current addressPoor customer service
Account # XXXXXXXXXX
Service Address: *** Island Walk Dr., Orlando Fl, XXXXX
Temporary Service Start Date: Aug2,
Service End Date: Aug22,
During the process of establishing temporary service at my rental property for Sale/inspection, I provided the necessary info needed to start serviceI also initially established a termination date which also shows that this was temporary useDuke energy failed to record my correct billing(current) address and the final bill was sent to the service addressI have not received any mail from that service address since During the same time of starting this temp service thru Duke, I also started temporary water service through the local Utility Company and received the final bill at my billing(current) address which I paid in a timely mannerI contacted Duke customer service times regarding this matter and they refu

Duke Energy sent me to Interstate Credit Collect without providing me the opportunity to pay the billI was never notified by Duke Energy
I found out through credit karma that I had a debt from Duke EnergyDuke Energy never sent me a bill, even though I provided a forwarding address and phone number to Duke Energy when I canceled the service after three weeksI called Duke Energy to verify the debt and spoke with MelonyShe handled the debt and I payed her the $plus a fee they charge for handling the paymentI tried to file a complaint with Duke Energy and Melony stated that she would send it to whoever, but could not provide me anything in writingI feel that Duke Energy provided a disservice on how they handled this causing me to go to a credit collection company without notifying me at all

Another 1247$ big came in the mailAfter my wife was told one thing by corporate, they came and shut off our lights anyway!
MY WIFE SPOKE WITH SHEROLIN A REPRESENTATIVE OF DUKE ENERGY THAT WORKS AT THE CORPORATE OFFICE.WE WHERE INSTRUCTED HOW TO BE ABLE TO PAY OUR HIGH *** DOWN AFTER BEING STUCK WITH A HIGH *** WHEN WE MOVED INTO OUR NEW HOMESince then we have yet to see the services that where promised to us, and no one from this company had held its word on the agreement that was agreed uponOur light where disconnected to pay, and even though my wife was told exactly what to do from corporate they still cut our lights off and made us pay almost 600$ to have pur services restored, still adding a 40$ late feeThe customer service reps have been rude and unhelpful, and after paying 600$ at 2pm It is now 5:30pm and we are still baking in the Florida heat without any electricityThat's right even after paying an outrageous amount to have our services restoredThis is not the f

Never had an account with this company, yet have collections on my credit report for this company
An account was opened fraudulently under my name, and I just now learned of it when I look at my credit report I see the original creditor was "DUKE ENERGY CAROLINAS PROGRESS" and that I owe $I would like to see any signed documents this company has of me opening an account with them, I have filed a complaint with the FTC and will be filing a FCRA 605B, I am going to contact the collections agency as wellI have nothing on my credit except this, I have placed a freeze on all credit reportsThis is fraud, and I am not getting any answers via the phone with this company

Duke energy sent me to collections for a "final bill" I do not oweThey claim I was on a balanced billing programI have requested proof
Duke energy sent me to collections for a "final bill" I do not oweThey claim I was on a balanced billing programI have requested proof that I asked for this, no responseI made all of my payments on time, including my final payment and feel that this was billed in errorI keep getting the run around between them and the collections agency they are working withThis is a very deceptive method of price gauging as I cannot see how this bill can be so highI do not recall asking for a payment program and even if they did put me on a balanced bill I was there for 12+ months they should have been periodically checking the meter and would have, in my assumption, adjusted the bill accordinglyI provided my new address when I moved out of the apartment and made the final payment based on the last bill sent to me

Duke Energy never noted the right mailing address and sent bills to the service addressNever contacted me about the bill and sent it to a collection agencyNow it is on my credit reportI have had zero late payments in the last years
Product_Or_Service: Electric

Duke is the worst Our bill skyrocketed three times and Duke wasn't willing to do anything about it or work with us to lower it, despite there not being any reason for the bill to go up I am left with only one conclusion: Duke is in the business of ripping people off And their customer "lack of" service is laughable They followed up with me only to tell me things I already discussed with them, and transferred me to people who I had to discuss everything with new over and over again It's enough to make one move to another county to not have to deal with it

Property Damage caused by Duke Energy Contractors
On the morning of November 14th, around AM Duke Energy Tree Trimming contracts with trucks listed as Lewis Tree Services came to my properly
They went into my back yard and proceeded to cut a large oak tree They let large limbs crash to the ground and damage my back patio
I tried to follow a claim but no one every calls me back They 3rd party they use for claims said they no longer make the patio pavers that were broken Duke Energy has done nothing to compensate me for the damage or remedy the issue