Pizza Hut

Hello Revdex.com, Please submit our formal response below to the online complaint # [redacted] and also forward to Ms [redacted] [redacted] Dear Ms [redacted] , Thank you for contacting the Revdex.com regarding your account with Propel Financial Services Please know that you are a valued customer We take all complaints and suggestions very seriouslyWe are very sorry to hear of your illness and surgery in August of We would like to address each of your concerns regarding your Propel account and find a meaningful resolution to help you meet your obligation You entered into a Property Tax Repayment Agreement with Propel Financial Services on May 20, in the amount of $2,with your first payment due on August 1, In July you established payments to be drafted from your debit card on a monthly basis The five following debit card payments were declined: Sept 2013, Oct 2013, April 2014, July and Nov Subsequently, your account became delinquent as these payments were never brought up to date In addition to monthly statements, between April 25, and December 15, 2014, Propel made every effort to reach you via the contact information provided on your account Propel mailed five written notices to the County Road address and initiated eight collection calls to number 903-280-plus two emails in an effort to communicate the state of your account and offer assistance All attempts to contact you were unsuccessful and on December 18, your account was approved for foreclosure placement and forwarded to our outside counsel, Kohm & Associates Between January 15, and February 16, 2015, Kohm & Associates mailed two Notices of Default via certified mail to the address on record and both were returned as “undeliverable.” Propel was unable to make contact with you until you reached out to us via online portal on May 4, and changed your contact information At that time your account had already been placed with the 3rd party counsel for foreclosure proceedings to begin Third party legal fees have already been assessed It is our policy to collect legal fees prior to entering into a payment arrangement for the remaining principal balance You are important to Propel and we are here to help you find a manageable solution At your earliest convenience please contact Hector Molina, Customer Service Supervisor, at 210-572-or [email protected] to discuss possible options Respectfully, The Customer Service Team Propel Financial Services [redacted] Thank you, [redacted]

After reviewing this concern I have discovered the following: Ms [redacted] had been to Spitzer Motor City 6/14, 11/14, 3/for maintenanceOn 3/15, the vehicle had 71,miles on the odometerObviously, the vehicle has developed a rust hole in the oil pan since her last visitUnfortunately, a rusty oil pan is not covered under warranty, factory or an extended warranty on a pre-owned vehicleThe cost of replacing the oil pan would be the obligation of the ownerThe dealership will, as a courtesy, replace the oil pan on her vehicle for $plus taxThis is a substantial discount from the cost of repairIf MS [redacted] would like to take advantage of the offer, she should call [redacted] , Service Manager at [redacted] [redacted] Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] It's exactly how I said in my original complaintThey fix the parts that did not need fixingThe bill is $and nothing has been fixed that need to be fixedThat's the reason the car still needs workI told them do not tear down my engine Knowing that they will do that and charge me more money and my car will still be brokenWhy would I tell them to continue and charge me more money and they have no idea what is wrong with my car

We chose this company and for good reason! Everyone is so nice and professional and were very concerned about our needs and satisfaction every step of the room addition processThey were excellent in communicating with us and respecting our needs and wantsThe quality of their work was way beyond expectation and the end result is absolutely gorgeous!!! If you have any building needs at all, this by far is the company to go withThank you Brentwood Builders for all your hard work, you have made us very happy!!!

Horrible experience hereI ordered online for delivery service and they took almost hours to deliver my foodAfter calling times to see what was going in the manager didn't apologize onceAfter they delivered my order it they forgot my wingsTook them another min for wingsI will never order from here again

Dear [redacted] , Thank you for contacting the Revdex.com regarding your accounts with Propel Financial Services (“Propel”)We received the following from you through the Revdex.com“I GOT BEHIND IN MY PAYMENTSCONSEQUENTLY, I RECEIVED A LETTER IN LATE NOVEMBER TELLING ME THAT I OWED AND NEED TO PAY THE AMOUNT WITHIN DAYSI CALLED TO SEE IF I COULD MAKE AN ARRANGEMENT AND WAS TOLD NO AND THAT I NEEDED TO PAY THE FULL AMOUNT DUEBUT THE LETTER STATED ONE AMOUNT AND THE REP TOLD ME IT WAS NOW DUE.!!! I FINALLY MANGED TO GATHER I CALLED TO FIND OUT IF I COULD PAY HERE IN SAN ANTONIO AND WAS TOLD I NEEDED TO SEND ALL PAYMENTS TO DALLAS, TEXAS!!! AND THEN THE REP TOLD ME TO SEND IN THE $HOWEVER, THE AMOUNT NOW DUE WAS I COULDNT BELIEVE ITIT KEEPS CHANGINGI WAS ALSO TOLD THAT THAT THE ATTORNEY FEE GET PAID FIRST AND ALL REMAINING MONIES THEN GO TO THE AMOUNTS OWEDTHATS NOT FAIR!! WHY DOES THE ATTORNEY GET PAID FIRST AND THEN THE CLIENTTHEIR LETTERS NEVER INDICATE THAT AND THE AMOUNTS STATED ON THE LETTER ARE NEVER THE SAME WHEN CALLINGI SPENT OVER MINUTES WAITING TO TALK TO A REP THIS LAST TIME ONLY TO BE TOLD I NOW NEEDED TO SEND ANOTHER DIFFERENT AMOUNT THEN STATED ON THE LETTERLAST WEEK I RECEIVED ANOTHER LETTER STATING THAT THEY STILL INTEND TO GO THROUGH WITH A FORECLOSURETHAT I STILLED OWED $WHICH ONCE AGAIN DID NOT MATCH WHAT THE REP TOLD MEAS OF SATURDAY, I SENT ANOTHER $I CALLED TODAY AND SPENT MINUTES AND STILL COULD NOT SPEAK TO A REPI FINALLY HUNG UPPLEASE HELPI DONT UNDERSTAND SO MUCH INCONSISTENCYAND WHY PAYMENTS MUST BE SENT TO DALLAS, TEXAS?” The following is a list of events that resolved the complaintOn 2/6/ [redacted] our customer service manager reviewed the accounts and explained the process for accounts in default with [redacted] Jessica discussed the amounts to take the accounts to currentOn 2/8/we received payments to make the accounts current and take the accounts out of default statusWe also waived fees of $and placed the accounts in good standingWe apologize for the inconvenience and miscommunication we may have causedAppropriate feedback has been relayed involving the accountsI’m glad we could resolve your inquiryWe are here to provide great service and assist our customers in any way we canWe can be contacted at ###-###-#### or at [redacted] Respectfully, The Customer Service Team Propel Financial Services

June 24,We are in receipt of the letter dated June 11, 2014, regarding the complaint about the Pizza Hut located in [redacted] ***, VA.We train our employees to provide the best possible guest service and I assure you, we take guest complaints very serious.We have attempted to contact our guest several times to resolve the situationUnfortunately, we have not been able to reach them.If you have any other questions, please do not hesitate to contact me Sincerely

Complaint: [redacted] I am rejecting this response because: This is my third attempt to stop this company from harassing me and the first time they have respondedNot once have they made any attempt to apologize for harassing victims of identity theftEven in this response they only try to justify their actionsThey claim it will take up to weeks to stop all mail to us because they are not caught up with today's instant messaging culture but it did not take them that long at all to send their first letter to us after the first of February had pastI also wonder if this takes into account the month since we first notified them to stop mailing us and they and the Revdex.com iggnored us or if they plan on counting weeks from now? They can give all the benevolent reasons they want for offering their services but their advertising tactics ARE deplorableI was being nice the first time by just posting a review rather than a complaint, but they somehow got the Revdex.com to remove it shortly thereafterI called the company and left a second review, both of which were ignoredI filed this complaint to get both this company and the Revdex.com to do the right thingI want this company to stop bothering us, but their response indicated they are not interested in ceasing and desisting but justifyingMy reviews against the tax loan agencies harassing us since our tax identy issues are my only experience with the Revdex.com, and I have not been impressed, but this company by far has been the least responsive of the three Regards, [redacted] ***

The promotion does require the purchase of at least items at $each That is communicated on the television advertising as well as our web-site The living wage fee is peculiar to Seattle We are working on the communication on the web-site so that this is clearly visible to the consumer We apologize for the confusion and expect to have this resolved within a few days

First I would like to start out with the day of the estimateQuality Moving was scheduled to do an in home estimate on 11/27/at 9amThe estimator had called on his way and [redacted] refused the in home estimate after scheduling itJohn my estimator had asked what was going and did a phone estimate.From the phone conversation he wrote down what was going on the estimatesee attachmentthere was also a 2nd bedroom that also went that is not on the estimatethe estimate was for hours plus a half hour travel timeThe day of the move it was raining out and we had to wrap all the furniture in the house before bringing it to the truck [redacted] also made the men shrink wrap the mattresses before taking them outThe quote was for hours and the actual charges were for hours plus the travel time [redacted] was aware of the chargesthat the estimate was hours plus a half hour travelAs she signed the order for servicesee attachmentas to the men folding the furniture pads and hanging up the rubber bandsthis is a safety issue and to comply with OSHAThe men must have a safe work environmentThey can't have furniture pads on the floor of the truck and expect them not to trip when there carrying furnitureI feel that Quality Moving inc provided the service that was quoted to [redacted] It seams to me that [redacted] had in her head that it was only going to take an hour and a half to two hours when she was told all along it was hours plus the travel time

11-13- We received a letter from the Revdex.com in regards to an incident that occurred in our restaurant 11-7-We have investigated the incidents surrounding this dayWe held our teams accountable to our current policy and proceduresWe also reissued policy and procedures to make sure the team is on the same page as our restaurantWe reviewed with the team all policies in regards to hair nets, cell phones and glovesWe have since re implemented the cleaning program to ensure no customer comes in and sees the counter dirtyWe have been diligently working to ensure our staff seems organized and ready to serve our guestsWe are in agreement with the customer in regards to their desired settlementWe simply need to know the best way to get a hold of the customer to ensure this issue is corrected.Thank you

Customer had been at dealership approximate weeks prior to this visitWas provided pricing but stated that he could purchase vehicle for considerably less at a competitorSales rep called as a follow up the following day and customer advised that he had already purchased.Customer returned to dealership and requested to drive a ChallengerWhen asked if wanted to purchase, his response was "no, just wanted to drive"Naturally, the dealership does not provide "rides" in cars that are limited editions and normally quite expensiveThe Challenger has a list price in excess of $50,In addition, the purchasers of these cars want to take delivery with a limited amount of mileage on the odometerThe dealership also does not permit "test Drives" until after purchase on "Hellcats" and "Vipers".Larry ***Director? Spitzer Management

Dear [redacted] , We have resolved incident # [redacted] to the customers satisfaction fullyDora M [redacted] / RGMPizza Hut [redacted] ***###-###-####

We have been in contact with the customer and are working with Mrs [redacted] directly to address her concerns and reach a solution that is acceptable to all parties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The room details specifically says it can sleep 5, double beds and the availability of a rollawayWhen I came to check in, I was told that the availability of a rollaway , which would have been for the 5th person, was not an optionPlease have them clarify then, how I received what was written in the details of the room? If this was not an option due to a fire laws, then it should NOT be an option on the room detailsIt was their error if they did not inform me in advance of my stayMy reservation was made a few months before my arrival They had plenty of time to inform the third party agent of the error in the details or they could have changed my room on their expense since the misunderstanding was their faultI had no reason to know about the fire lawsIt is not written on their site The attached file shows the details of the room I orderedThese details are from the hotel's own websiteI fail to understand why the Radisson does not read the details of the room on their own website.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

From: Derick M [redacted] Sent: Thursday, November 05, 2:PMTo: [redacted] Subject: Re: regarding complaint filed by Ms [redacted] I am truly sorry for this as I have an outstanding track record with providing top level results to customers [redacted] told me to install the cabinets, even though the shelves were not adjustable, and now she is claiming that is not what she wants I purchased and installed the countertops, which I invoiced her for the labor, and she has yet to pay that balance The texture was touched up as well as the paint The only work that was still to be complete was the floor, doors installed on cabinets and the end shelf, which is very little considering the size of the kitchen The amount left on the projected total is over $3k, in which I still haven't added in the extras for the price difference for the backsplash she chose I am more than happy to resolve any issue that she has but I will not work for free or donate anymore material and labor on the job The pantry floor was completely redone and new hardwood floors put in the pantry through hallway then sealed I have pictures off all this as to support our efforts in taking care of Ms [redacted] Please let me know if you have any questionsThank you, Derick D&D Concepts [redacted]

As stated...There were many incorrect parts nstalled on the vehicleThe Tecnitian had to install the correct parts before he can continue the diagnosis [redacted] was provided a cost quote for these repairs, and he authorized the work knowing that additional repairs may be necessary.I understand that [redacted] has declined necessary additional diagnosis or tear downThat is his choiceWhen the work that [redacted] authorized and the tech performed is paid in fullhe may retrieve his vehicle

Response to Revdex.com Complaint # [redacted] February 22, Dear Mr [redacted] , Thank you for contacting the Revdex.com regarding your closed account with [redacted] Financial Services We take all complaints and suggestions very seriously Below is an overview of your account history which we hope will provide the needed clarification Your Property Tax Solutions account was established on June 21, in the amount of $6,with the first payment due on August 1, According to our records the tax lien covers the tax year In December [redacted] Financial Services acquired Property Tax Solutions accountsAll accounts were migrated into [redacted] ’s data repository with the existing Property Tax Solution information that was on file On May 8, you contacted our office and we advised you that you had an account balance with us At this time you claimed that your mortgage payment also covered the taxes The representative asked that you provide documentation to support this claim On July 29, you contacted our office and requested that we send you a statement of account After additional back and forth with you regarding the account, [redacted] discovered that there was an error with the payments on your account We investigated the matter and resolved the issue In February the new statement reflects the corrected balance of $5,once all payments had been reversed Enclosed herewith are the following documents: The promissory note executed by [redacted] and [redacted] on June 21, Fort Bend County Tax Office Payment Information verification Property Tax Solutions paid taxes Email communication advising of the acquisition of Property Tax Solution accounts baseStatement of Account If you have any other questions or concerns, please contact [redacted] ***, Customer Service Supervisor at [redacted] or [redacted] Respectfully, The Customer Service Team [redacted] Financial Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meThe response is completely false, and I feel like my character is being assassinated to the point I almost want to get my neighbor [redacted] who is an attorney involvedI am a highly respected veteran with the utmost integrity and compassion for others, and Pizza Huts manager is making statementsHe and I had an issue which I respectfully disagreed and listened to him onNever was his employees/drivers in on thisThe only time I interacted with the driver was when the driver contacted me from a personal number other than Pizza Hut, to ask me how to gain entrance into my gated community Inwhich I in return provided the general access code all businesses and deliveries use, this an example of me going out of my way to assist Pizza Hut who already in my history have been failing to meet Pizza Huts standard (the other time they called me to tell me they were running late so I was given a discounted rate-not free!but I love Pizza Hut so much I used delivery again)Then the 2nd interaction with delivery was to call that number I was called on to quickly catch the delivery guy after he had left to tip him as I told him I was sorry and forgot to tip because I was caught up in reaching management about an in recognizable pizza but delivery said it was fine because he was off shift and could not accept my tipDelivery and my interactions were very cordial actually, & I feel like the manager is casting some other variation of the truth because he was so combative and argumentative to not even allow me the respect to voice my own disagreement as he kept speaking over me in where I called the hotline to find out this same manager had opened the store that morning and you the time of our interaction he had already been overworked and to my opinion "burned out" and unfortunately I had to deal with his attitude on the end of his long and overworked day! So please do not end my deliveries to my address! I am actually grateful for the deliveries most businesses don't come out as far as [redacted] ***

August 30, 2016Mr [redacted] ***Re: Response to Revdex.com Complaint # [redacted] ; Propel Account No [redacted] Dear Mr [redacted] , Propel Financial Services, LLC was notified that you contacted the Revdex.com regarding your account with Propel We take all complaints and suggestions very seriously Below is an overview of your account history which we hope will provide the needed clarification.Our records show that you have one account with Propel, account number [redacted] , which was originated with Moncor on August 3, in the amount of $4,Your account was modified on January 18, 2008, bringing the new balance to $8,356.63, with the first monthly payment of $due on March 1, In January we agreed to modify the contract again to add additional tax yearsThe final amount financed was $12,407.21, with the first monthly payment of $due March 1, The term of your agreement is for months with an APR of 16.9001%, maturing on February 1, Propel Financial Services, LLC purchased your account from Moncor in October 2014.Your payments are applied to interest accrued and then to principal, which is in accordance with your contact Simple interest accrues daily, and is calculated from transaction date to transaction dateIf there are variances in the number of days between transaction dates the amount of interest due will fluctuate, sometimes you could pay more in interest and sometimes you could pay less dependent on when your payment is received You have indicated that your March payment was all applied to interest Our records indicate that your payment was received on March 21, for $From that payment, $was applied to interest and $was applied to principalThe reason our agent recommended that you sign up for automated drafting from your checking account was to ensure that your payments are made consistently on the same day every month By doing this you would eliminate any variances between the number of days your payment is received, which will ensure that your payments are applied to principal and interest as anticipated by your contract I have enclosed with this response a copy of your transaction history, which shows that your payments are being accurately distributed between interest and principal, dependent on when your payments are receivedWe believe that we have handled your account accurately and legallyHowever, if you have any other questions or concerns, please contact [redacted] ***, Customer Service Supervisor, at [redacted] or [redacted] @propelfs.comRespectfully,The Customer Service TeamPropel Financial Services August 30, 2016Mr [redacted] ***Re: Response to Revdex.com Complaint # [redacted] ; Propel Account No [redacted] Dear Mr [redacted] , Propel Financial Services, LLC was notified that you contacted the Revdex.com regarding your account with Propel We take all complaints and suggestions very seriously Below is an overview of your account history which we hope will provide the needed clarification.Our records show that you have one account with Propel, account number [redacted] , which was originated with Moncor on August 3, in the amount of $4,Your account was modified on January 18, 2008, bringing the new balance to $8,356.63, with the first monthly payment of $due on March 1, In January we agreed to modify the contract again to add additional tax yearsThe final amount financed was $12,407.21, with the first monthly payment of $due March 1, The term of your agreement is for months with an APR of 16.9001%, maturing on February 1, Propel Financial Services, LLC purchased your account from Moncor in October 2014.Your payments are applied to interest accrued and then to principal, which is in accordance with your contact Simple interest accrues daily, and is calculated from transaction date to transaction dateIf there are variances in the number of days between transaction dates the amount of interest due will fluctuate, sometimes you could pay more in interest and sometimes you could pay less dependent on when your payment is received You have indicated that your March payment was all applied to interest Our records indicate that your payment was received on March 21, for $From that payment, $was applied to interest and $was applied to principalThe reason our agent recommended that you sign up for automated drafting from your checking account was to ensure that your payments are made consistently on the same day every month By doing this you would eliminate any variances between the number of days your payment is received, which will ensure that your payments are applied to principal and interest as anticipated by your contract I have enclosed with this response a copy of your transaction history, which shows that your payments are being accurately distributed between interest and principal, dependent on when your payments are receivedWe believe that we have handled your account accurately and legallyHowever, if you have any other questions or concerns, please contact [redacted] ***, Customer Service Supervisor, at [redacted] or [redacted] @propelfs.comRespectfully,The Customer Service TeamPropel Financial Services August 30, 2016Mr [redacted] SlatonGrand Prairie, TX 75052Re: Response to Revdex.com Complaint # [redacted] ; Propel Account No [redacted] Dear Mr [redacted] , Propel Financial Services, LLC was notified that you contacted the Revdex.com regarding your account with Propel We take all complaints and suggestions very seriously Below is an overview of your account history which we hope will provide the needed clarification.Our records show that you have one account with Propel, account number [redacted] 8, which was originated with Moncor on August 3, in the amount of $4,Your account was modified on January 18, 2008, bringing the new balance to $8,356.63, with the first monthly payment of $due on March 1, In January we agreed to modify the contract again to add additional tax yearsThe final amount financed was $12,407.21, with the first monthly payment of $due March 1, The term of your agreement is for months with an APR of 16.9001%, maturing on February 1, Propel Financial Services, LLC purchased your account from Moncor in October 2014.Your payments are applied to interest accrued and then to principal, which is in accordance with your contact Simple interest accrues daily, and is calculated from transaction date to transaction dateIf there are variances in the number of days between transaction dates the amount of interest due will fluctuate, sometimes you could pay more in interest and sometimes you could pay less dependent on when your payment is received You have indicated that your March payment was all applied to interest Our records indicate that your payment was received on March 21, for $From that payment, $was applied to interest and $was applied to principalThe reason our agent recommended that you sign up for automated drafting from your checking account was to ensure that your payments are made consistently on the same day every month By doing this you would eliminate any variances between the number of days your payment is received, which will ensure that your payments are applied to principal and interest as anticipated by your contract I have enclosed with this response a copy of your transaction history, which shows that your payments are being accurately distributed between interest and principal, dependent on when your payments are receivedWe believe that we have handled your account accurately and legallyHowever, if you have any other questions or concerns, please contact [redacted] ***, Customer Service Supervisor, at [redacted] or [redacted] @propelfs.comRespectfully,The Customer Service TeamPropel Financial Services