Pizza Hut

June 24,2014
We are in receipt of the letter dated June 11, 2014, regarding the complaint about the Pizza Hut located in [redacted], VA.We train our employees to provide the best possible guest service and I assure you, we take guest complaints very serious.We have attempted...

to contact our guest several times to resolve the situation. Unfortunately, we have not been able to reach them.If you have any other questions, please do not hesitate to contact me.   Sincerely

Dear Mr. [redacted] ,   Thank you for contacting the Revdex.com regarding your accounts with Propel Financial Services (“Propel”). We received the following from you through the Revdex.com on 1/25/2018. Dear Mr. [redacted] ,  Thank you for contacting the...

Revdex.com regarding your accounts with Propel Financial Services (“Propel”). We received the following from you through the Revdex.com on 1/25/2018. This company was paid in full but continued to draft my account, basically stealing my money. I called and they said it would be refunded in a couple of days. That never happened.  The following is an explanation of what transpired with your accounts: On 01/29/17, we informed [redacted] regarding his concern for account [redacted] LLC and his refund. We could verify with Mr. [redacted] that he received his refund in the amount of $174.11 on 1/29/2018, however he wanted to know about his Release of Lien. We informed Mr. [redacted] his Release of Lien is in process and will typically takes 6-8 weeks for processing. I also explained that we appreciate his patience regarding his refund. Mr. [redacted] stated that he received the funds per his Revdex.com inquiry however his concern was the Release of Lien and the balance of his payoff. We Informed Mr. [redacted] we drafted his payment in December on 12/9/2017 which was already included in the Payoff Quote that generated on 12/29/2017 in the amount of $9,131.32. We informed him once the Release of Lien has been completed we would send a copy of it to the address on file to [redacted]. On 2/2/2018 our Customer Service supervisor [redacted] emailed and mailed the Release of Lien to Mr. [redacted]. We apologize for the inconvenience and miscommunication we may have caused. I’m glad we could resolve your inquiry.We are here to provide great service and assist our customers in any way we can and can be contacted at ###-###-#### or at [redacted].  Respectfully,The Customer Service Team Propel Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Mr. [redacted],   Thank you for contacting the Revdex.com regarding your accounts with Propel Financial Services (“Propel”). We received the following from you through the Revdex.com on 1/18/2018.   I got behind on my payments for my 3 accounts with Propel and it is...

not something I'm proud of. I contacted them in early October 2017 to find out what I needed to pay to get caught up to current as well as stop any foreclosure proceedings. I was told I needed to pay $3464.55, $1093.30 and $998.35 to bring the three accounts up to date and stop any legal action and was told the amounts were good through the end of the month. I called back on October 26th to confirm the amounts were still accurate and that was affirmed by the representative. I overnighted the payments in 3 checks and they posted to my account the next day, October 27th and my checks cleared the bank on October 31st. So, at that time, I was current and caught up. But I was recently told when I called that more attorney's fees were added on November 4th so I owed over $3000 again. Even though I followed through on my end to get caught up and was told all legal action would be stopped with the payment. When I called several weeks ago, the phone disconnected when I started asking why attorney's fees were added when I was current on payments. I called back on Wednesday, January 10th and was told I would have to speak to a supervisor as they were the only ones that can reverse any charges. But they cannot just transfer calls to them. They have to email the supervisor with the situation and my contact information and the supervisor is supposed to call within 24-48 hours. I never received any call. I called again January 17th and requested again to have a supervisor call me but no call as of now. I also submitted a request on the website's contact form to be contacted. I am highly concerned because I think the attorneys are actively still trying to foreclose my property and I cannot speak to anyone that can do anything about this. We apologize for the inconvenience and miscommunication we may have caused. I’m glad we were able to resolve your inquiry on 1/18/2018. The following is an explanation of what transpired with your accounts: On 10/13/17, we informed Mr. [redacted] on his 3 accounts of the amounts he needed to pay to bring them current. During that time attorney fees were posted to his account per the 2 foreclosure matters pertaining to the accounts. We identified that there were some charges added to the account ending in 1269 in error and we removed the fees due to the error. The fees should have then been immediately added to a different account, account number ending in 1268, Those fees should have been included in the $3,464.55 quote that was provided by the customer service representative, but they were not. We later corrected the issue and added the fees in after his payment posted on 10/27/17.   After we conducted our research, on 01/18/20188 I explained to Mr. [redacted] we have agreed to waive all the legal fees totaling $2,385.71 on his account due to the issue and we have since done so.  Since the correction was made, I informed the customer he is still reflecting past due 96 days on account ending in 1968 and the last payment made was on 10/27/2017. Mr. [redacted] stated that he appreciates everything that we have done and understands that his account is past due. We also advised that he paid off account 1269 in 11/2017.  For his delinquent account with Propel, Mr. [redacted] stated that he went online on 1/18/2018 and made a one-time payment for $600.00. He has an additional payment pending for 1/22. Mr. [redacted] stated that once that payment clears and posts he will pay the remaining amount to bring his account current. I advised Mr. [redacted] that his current amount due is $815.20 which covers his January payment for account ending in 1268. We explained to Mr. [redacted] that during the time of our conversation with him on 10/13/2017 and now, Lamar County joined in our Judicial foreclosure. We informed Mr. [redacted] he is past due with county and we want to ensure that he contacts Lamar county to resolve that matter. We have notified our attorney to place a hold on our foreclosure, however, since the Lamar county joined our lawsuit, he will need to resolve that matter so the foreclosure can be closed out completely. I asked the customer if he is in the position to pay those taxes for his 2016 and 2017 taxes for over $5,800. I explained that we can assist him if he needed the help. Mr. [redacted] understood and would contact Lamar County. We are glad we could answer and address all your concerns. We are here to provide great service and assist our customers in any way we can and can be contacted at [redacted]     Respectfully, The Customer Service Team Propel Financial Services

11-13-15
We received a letter from the Revdex.com in regards to an incident that occurred in our restaurant 11-7-15. We have investigated the incidents surrounding this day. We held our teams accountable to our current policy and procedures. We also reissued policy and procedures to make sure the...

team is on the same page as our restaurant. We reviewed with the team all policies in regards to hair nets, cell phones and gloves. We have since re implemented the cleaning program to ensure no customer comes in and sees the counter dirty. We have been diligently working to ensure our staff seems organized and ready to serve our guests. We are in agreement with the customer in regards to their desired settlement. We simply need to know the best way to get a hold of the customer to ensure this issue is corrected.Thank you

I have taken down all cabinets and completely refinished them to her satisfaction.  I sprayed all the cabinets with another 2 coats of oil base paint to make them nice and smooth.  I even added crown mold all the way around the upper cabinets.  We have installed all the new...

electrical, lights, countertops and waiting on the vinyl floor to arrive, so we are 90% complete with the kitchen remodel.  Her plumber is hooking up new sink, faucet, garbage disposal, dishwasher, fridge for ice maker, and water filter system which wasn't included in my bid.  We have worked really hard to finish her kitchen and provide high quality work. I can provide updated pictures as well. If you have any questions or concerns please call me at [redacted]
Thank you,
Derick M[redacted]

Mr. [redacted]Re: Response to Revdex.com Complaint # [redacted]; Propel Account No. [redacted] Dear Mr. [redacted],Propel Financial Services, LLC (“Propel”) was notified that you rejected our response to your complaint with the Revdex.com regarding your account with Propel. Propel began servicing your account in November 2014.We believe that we have handled your account accurately and legally. We have prepared a detailed amortization schedule to reflect how your payments have been applied to your Account. Please see the attached spreadsheet.During the months in which a portion of your payment was not applied to principal, you can see that there are additional days of interest accrued for that period of time as a result of late payment(s). When your payments are received consistently every month you will see that there is a distribution between both interest and principal. I have included the following link that will provide you more information on how simple interest is calculated: http://www.wikihow.com/Calculate-Simple-Interest Regarding your concern that you did not sign up to do business with Propel, attached herewith is the Servicing Disclosure Statement, which you executed and acknowledged at the time of closing. Please refer to the section titled Transfer practices and requirements. The language in this paragraph allows the lender to assign, sell, or transfer your account to new servicers.We hope this response will answer your remaining questions, however, if you have any other questions or concerns, please contact [redacted], Customer Service Supervisor, at [redacted] or [redacted]@propelfs.com. While we appreciate your business, please understand that you are always welcome to pay your account off in full at any time without any prepayment penalties.Respectfully, The Customer Service Team Propel Financial Services

I received poor customer service not only from employees but also from the manager himself. When I placed my order I received an email that my order should arrive at 8:07 pm on 8/11/16. My son and I arrived home from vacation and this was my sons first pick. He is autistic and only eats certain foods. The order dos not arrive by 8:15, I called the restaurant and was told my food was out for delivery. 8:30 comes and the food still has not arrived, I called the restaurant back and asked for some sort of compensation because of how long it was taking, I was informed to call back in 5 minutes if it still did not arrive. At 8:35?I called back and was informed they only had 1 driver that night and I would have to wait. I asked to speak to a manager and was informed I was speaking to him ( I believe his name was Brian) he said they could not compensate a persons meal and there is nothing can do. After that I was hung up on by said manager. I called back asked what time food would arrive and was never told. I asked who I was speaking with because of the sarcasm in her voice and she told me she did not have to disclose her name and that is when I asked the managers name since he hung up on me before asking. I was hung up on again. After calling back they would not pick up the phone. I have never experienced anything so rude and obnoxious before. With an autistic child I'm limited to certain things and will never order from them again. Also I am currently on hold with Pizza Hut customer service now for 21:40 minutes. I finally spoke to Tiffany from customer service who was very polite, thank you.

On the bill of lading it clearly states it is Quality Moving s right to Hold all property until all charges are paid. Not like other movers we unloaded everything except the TV. Well within our rights. This was a day that it was really raining out everything had to be wrapped in the house. Not Quality Moving s fault. under the conditions it may have took longer. There was no damage to the furniture or residents. The estimate went over by 15 minutes. I am not seeing where a consumer complaint is warranted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  To date I have paid D & D Concepts $16,250 on an $18,270.13 remodel agreement. I do not have flooring, backsplash or cabinet doors and there are still issues with the paint, texture, pantry door and the pantry floor. Details and pictures of all outstanding issues can be provided as necessary.  After the countertop installation Derick sent his sub-contractor to my house requesting a check from me for installation labor. I refused because it is Derick's responsibility to pay his sub-contractors using the money he has already received from me. Derick has received almost 90% of the contract amount but has not completed 90% of the work. Derick does not respond to text messages or phone calls and at this point all I want is a refund for work he has not completed.  And to that end, I am available to sit down and discuss the remodel agreement to determine cost of work not completed vs. amounts paid to determine a fair refund settlement.
Regards,
[redacted]

My wife and I purchased two pizzas on 7/29/16, and I'd like to say that we were very disappointed for what we paid ($23.48) for especially when we saw this when we opened the box. Ticket #55 around 4:46pm

We ordered one pan pizza and one hand tossed and both were hand tossed and in the condition of the picture below (no pics because I can't attach). To top that off, the pizza's seemed undercooked and the crust was still very doughy on the bottom.

My wife and I ate one piece of pizza each and threw the rest of it away.

We are not looking for anything in return; just want you to understand the product that might be going out.

I would appreciate a response back so I know that this message has been received. We are long time Pizza Hut fans and would like to continue ordering, however if this is what we should expect, we will be looking to go elsewhere in the future.

Thank you very much. We appreciate your time.

I have pictures of the pizza as it sits on our counter and the receipts for everything.

If you wish to see these pictures please let me know.

Review: I was there on Tuesday Nov 11, 2014 around 12:30. I made an order the website and asked for the 12:30 pick up. I get there and and there were running a little behind and waited. I paid for my food about 12:35 & I was at the pick up window and chaos was in the kitchen area. The cook working by the window kept stating she is not used to this that she is a driver and was frustrated. The lady behind the counter was rude to her and attended other business in the store ignoring me. I waited about 15 min before someone apologized they are running behind. I heard the lady behind the counter tell the cook someone must of been late. So waited by the window some more the employees ignoring me, not giving me any status and the lady in dining area, kept looking my way but attended to her “tips” tables. Finally she came over and my pizza were finally done about 1;00. The cheese pizza that was cooked was all messed up. So she did apologize for everything and stated she was going to credit me $10 for inconvenience of everything. I thought, oh ok, this is good. She walks away and attends her business. I am waiting at the window for the credit and she again looks at me and ignores me in window as she attends the “tip” paying customers. I asked the cook about the credit I was promised and she said “I don’t know you need to aske her:. SO she came to the register and I asked how was I getting the credit, does she need my card or me sign something. Well, she threw me a copy of the receipt and stated call the number and walked away. I do not appreciate being treated that way nor do I like if promised something in good faith you should receive.Desired Settlement: I would like help getting this reported and a resolution.

Review: Pizza Hut offer a $11 "online only" any pizza deal. However the minimum delivery charge, conveniently, is $12. And furthermore, tax, tip, and delivery fee DO NOT count towards the minimum.In order to get that $11 "any pizza" deal, you have to spend around $16.I'm sure it's not a coincidence that it's set up this way. Pizza Hut should be ashamed of themselves.Desired Settlement: 1. Correct terms and promotional deals to not be designed to trick people into having to add items at the last minute to their order to get it delivered. Deal should clearly state "NOT AVAILABLE FOR DELIVERY UNLESS YOU ORDER SOMETHING ELSE."2. Adjust bill to reflect fair price for delivery of $11 pizza, without requiring purchase of overpriced 2-liter. Yes, Pizza Hut, I'm letting you get out of a major ethical lapse for a few bucks. Assuming you fix #1.

Review: Over the past several years had several mistakes with take out. Recently didn't receive everything I ordered and paid for on line. 1st time was told I was getting a credit. Ordered again and credit was applied. Then I received order and was missing items again. When I phoned the manager was told all she could do was apply a credit which didn't happen before so why would I think it would happen this time. When I told her I wasn't planning on ordering again from them she said she would put the credit on the account and if I didn't use it that was my choice. This business has money of mine I didn't receive product for from several orders. Although the amount is small it's the principal of doing good business and taking care of your guests.Desired Settlement: After years of issues I no longer trust this business. I will not be ordering from there again. My suggestion to resolve would be for them to look at their delivery procedures, find the breakdown, fix it!

Review: I placed an online order via Pizza Hut's website on 3/22/16 around 9:30 pm, and my order was routed to my local Pizza Hut. This is not the first time I've ordered from them nor is this the first incident. I received a confirmation online and via my email. My credit card was charged $35.09 for the order. Around 11 pm, I still hadn't received my order and decided to call the store. I made multiple calls and was continually put on hold; one time for as long as 10 minutes. An employee by the name of London, claiming to be the store manager, finally answered. First, he claimed to have no record of my order (neither by name or phone number). Then he said that my order was cancelled because I inputted the wrong number online and could't be reached. Both confirmations I received (online and email) show my correct number. After bantering back and forth and providing no solution, he explained that the funds would be returned to my account in 3 business days. I'm highly disappointed with my service at Pizza Hut. If my order was cancelled by the employee (store manager) because I couldn't be reached, why did I receive several confirmations and have my card charged?Desired Settlement: I am requesting a full refund and a letter of apology for the poor customer service received.

Review: I placed an order with this local Pizza Hut on the Pizza Hut website on 1/4/14 at approximately 5pm. I order from this location quite frequently, and usually without any problems. However, I was very disappointed with the quality of the food on this order. I ordered a large pan pepperoni pizza and an 8 count order of traditional wings in a mild buffalo sauce. The pizza I received was not hot, and more than half of the pizza was burnt and had to be thrown away. Also, I was unable to eat the wings as they were not mild, but in a hot sauce. I order mild wings quite often and have no trouble eating them. I could tell these were not mild because after one bite my mouth felt like it was on fire. I was unable to eat these as well. I was very disappointed that most of my order was not edible. I immediately went on the Pizza Hut website and placed a complaint. I received a corporate email later that same evening stating that my complaint had been sent to the local Pizza Hut and that I would receive a response from their management team within 3 business days. It has now been a week and I have not heard anything from them.Desired Settlement: I would like a refund or credit to my account for the cost of a large 1 topping pizza and an 8 piece chicken wing and tip since I was not able to eat most of this order, and what I did eat was cold. As a frequent customer of this business, it is upsetting and disturbing to know that my complaint went completely unanswered. I would hope that this was just an oversight and not intentional.

Review: We placed order for pizza they said 1 hour to deliver we said ok they never delivered our pizza and didn't answer the phone for comment? The 1800 hotline said they can't help us with the issue?Desired Settlement: Explain why we didn't receive our order I would have picked up the order?

Review: I purchased a pizza from pizza hut. I was dissatisfied with the toppings on the pizza. I called the store and was given attitutudesign by the manager, dana. I originally wanted a new pizza, but after having to drive back to obtain it I decided I wanted my money back. I drove to the store and requested my money back and had the pizza with me. the manager refuesed. she then proceeded to touch the pizza making it unsafe for me to eat had I wanted to. she continued to argue with me saying that she would not do anything for me if I did not want a new pizza. she even went as far to call me names and tell me I was trying to rip them off. without me telling her or giving her permission she threw my pizza away and continued to refuse to refund my money or rectify the situation. I went as far as threatening to call the local police and after I said this she told me to get the [redacted] out of her store.Desired Settlement: I want my money back

Review: On January 9, 2016, I ordered pizza and paid $20.33 from this site online. My food was not delivered and I called several times. The first time I called I got put on hold and no one came back. Then I called several times before getting someone around 8:45pm (2.5 hour Point). I was told the driver should be on his way. At 9:45 pm (3.5 hr point of wait) I called and was transferred to Sarah(Manager) Sarah claimed that her driver had came and rang my bell with no answer around 8:05pm. Which is 45 min past the time the previous person told me the driver was on his way. Not only did the bell not ring, the driver not come, I was never called. Sarah claimed the driver called and my phone went to voicemail. No messages, no missed calls were on my cell phone that was with me the whole time. Then she offered to make the pizza and send it out to me. Not only did she lie, act is if I was at fault, but her attitude was terrible. I declined and asked for a refund. I was told the refund would come automatically because the food was brought back. I was told a refund should come in 3-5 business days. When I saw that the transaction posted to my account and I never signed for or received the pizza I reported them to corporate. I did receive a coupon for 2 free pizzas from corporate for based on how I was treated. Yesterday I contacted corporate again because its been two weeks without a refund. I was told a manger would call in 3 days. Sarah called today and was rude as usual. She insisted that I could not have received coupons if I didn't receive the pizza (inaccurate and completely separate) She said that I could not receive a refund if the pizza was not returned. (I never got it in the first place) Then she appeared to blast me for reporting to corporate in the first place and told me that I can only get a refund if I return the coupons (so she could collect the money from corporate for doing nothing likely) and bring my bank statement (sent to corporate already) and ID.Desired Settlement: I want the $20.33 refunded. The coupons offered by corporate was a goodwill gesture to get me to continue to patronize Pizza Hut. It was not in lieu of me receiving my refund. I ordered pizza, paid for it and was not provided it.(website indicated that it should arrive at 7:37pm) After being lied to by staff and management, I didn't feel the need to patronize them further nor did I feel that I would likely receive a re-order timely based on experience of the original one and requested a refund.

I received a sale flyer from Pizza Hut stating that if you order a large pizza, you can receive up to 3 additional large pizzas of equal value at $5 each. I was ordering on-line at the email provided and discovered that the total amount for the order was incorrect. I contacted the location to inquire why and was told that in Saskatchewan a large pizza was considered a 12" and not a 14" as per their web site. No reason was given as to why, in Saskatchewan, it is different, but they assured me that they have been in contact with head office to have the issue resolved, and would again based on my complaint. So, in reality, their $5, $5, $5, deal should read $8, $8, $8 for Saskatchewan. [redacted]Desired SettlementThis company should be required to follow their advertising until this issue is resolved. [redacted]Business Response [redacted]. In Sask, a 12" pizza is called a Large, and a 14" pizza is called an Extra Large. On the national website, a 12" pizza is called a 12" Medium and a 14" pizza is called a 14" Large. The flyer he received was Saskatchewan specific in terms of prices and sizing. When the customer ordered online, and related "Large" on the flyer - a Saskatchewan flyer, to the "Large" on the site, he ended up ordering 14" pizzas, instead of the 12" he intended to. He received pizzas of a larger size than the $5 offer was for. In our flyer, it indicates that you can get the 12" pizas for $5 when added on, but if you want a 14" pizza, you can add them on for $8. So the customer got what he paid for, but the misunderstanding was in terms of simply the sizing names. I plan to be in touch with the consumer directly, as well, to clarify and resolve his concerns.In that particular promotion, we offered a 12" pizza for $5 when added on to a pizza at regular price. If a consumer wanted to add 14" pizzas on to a purchase at regular price, you could do that for $8 per pizza for the 14". We do not charge $8 for the 12" added on.We have had this sizing structure for over 16 years. Our flyers have always been Large and Extra Large in terms of naming and sizing. We take care to ensure our point of purchase material is very clear to ensure people in our restaurants are aware of our specials, what sizes they apply to, etc. In-store menus all indicate Large and Extra Large for offerings. With the website, it cannot be region-specific in terms of offerings, sizing, menu, or specials. We provide coaching to our in-store team members, to ensure to inform as many customers that, when viewing the website, sizing names are different.[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted]. A 12 inch pizza is incorrectly labeled as a medium, and a 14 inch pizza is incorrectly labeled as a large. I say this is incorrect based on the information I received both from the site and from the Sask ops manager. I suggested to the manager that his web site should be updated to properly reflect sizing/labeling but he felt this could not be done and that it would be sufficient for the person answering the phone (should you decide to call) to ensure they properly adjust the sizes. The error is most obvious when ordering their famous $5, $5,$5 deal. If you order via the web site, you will receive 4 large pizzas (14 inch as per the web site), however you will be charged not an additional $5, $5, $5, but you will be charged an additional $8, $8, $8 and will only find the error upon close scrutiny of the bill unless you phone the site and request an explanation beforehand (which normally you would never do). [redacted] Final Business Response [redacted] I made contact with Mr. [redacted]. We spoke via phone to address his concerns. I was unsuccessful in allaying his concerns, although our advertising accurately reflects what a consumer receives for the price they are charged. I believe it was a very good onversation.We have closed this incident on our end.Thank you