Pizza Hut

We have been in contact with the customer and are working with Mr [redacted] directly to address his concerns and reach a solution that is acceptable to all parties

[redacted] is absolutely correctNeither ***? or the dealership has control over the residualBUT[redacted] doesI checked with the dealership and have been informed that the residual percentage has not changed for AugustThe vehicle [redacted] ***? wishes to lease for months has a 44% residualAt lease end, the residual will be $11,It is my understanding that the vehicle can be purchased by [redacted] ***? for that amount (plus taxes and fees) at lease end.Larry ***Spitzer Management

Complaint: [redacted] I am rejecting this response because:I have water damage as a result of the swamp cooler not being repaired and overflowing constantlyI have never had any leaks in my home from snow or rainThey have acknowledged they did not repair the swamp cooler, (they refunded my money)I would not have water damage otherwise as I would not have run the swamp cooler Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Additionally, I will be enrolling in ACH todayThank you very much Regards, [redacted]

I have been charged some $dollars to date by one of their Loan mangers *** *** assisted by *** *** of *** *** *** *** ***for three different real estate purchases not one of which have ever taken place$deposit, $property inspections, $appraisals, engineering fees, not to mention relocation expensesThen *** tried to take an additional $from my checking account for another so called appraisal on the same property without notifying me ??? Which I found the unauthorized pending transaction on my online statement and had cancelled

After reviewing this concern I have discovered the following:
Ms*** had been to Spitzer Motor City 6/14, 11/14, 3/for maintenanceOn 3/15, the vehicle had 71,miles on the odometerObviously, the vehicle has developed a rust hole in the oil pan since her last visitUnfortunately, a
rusty oil pan is not covered under warranty, factory or an extended warranty on a pre-owned vehicleThe cost of replacing the oil pan would be the obligation of the ownerThe dealership will, as a courtesy, replace the oil pan on her vehicle for $plus taxThis is a substantial discount from the cost of repairIf MS*** would like to take advantage of the offer, she should call *** ***, Service Manager at ***
*** *** Director

The customer has been contacted and offered a refund and future credit

To Whom It May Concern, This correspondence is in regards to the complaint made on the events which occurred on January 23`dI'll be responding to each issue the customer stated in her letter to the
Revdex.comFirstly, she states that she has been ordering from our store with no issues for the last yearsOur location has actually only been here for years and we have been the only location in IndependenceAccording to our records that she placed her first order on February 4, The order was placed online at 5:06pmAt that current time her estimated delivery time was about minutes which would have been around 5:36pmShe called our store to complain at 6:00pmShe stated that my driver had been sitting there for minutes trying to get ahold of a manager, which would have meant our driver had been there at around 5:45pm which is only minutes later than her estimated delivery time, not minutes as she stated in her correspondence with your officeThe delay in response of our delivery driver is because we have one manager on staff each shift and our managers also have to cookAt the time of the phone call, all three of our phone lines were in use with other customers placing orders during our Friday night dinner rushIn regards to her receipt, our driver had her order, plus one more orderHe accidentally clocked himself out on a different order therefore having an incorrect receiptThe customer brought up her concern over the receipt so I told her not to worry about signing any receipt and that no one else saw any of her information including the last digits of her card number because her receipt was never printedWe also offered to have a driver bring out a copy of her receipt to herRegarding the $tip, she was told that she would not be charged anything for thatNo tip is entered in our system until our drivers return to our store with the signed credit card slips and she would not have been chargedThis was also discussed with the customer during our phone callIn the letter, she states that I raised my voice which is completely un-trueIn fact, I was unable to respond to anything she had to say because she would not stop yelling and I actually had to tell her that I can't respond to anything or work anything out with her if she isn't going to let me respond because she would not stop yellingShe claims that she was given "no apology or any attempt to fix the situation" which is completely incorrectI apologized multiple times for the receipt issueAs far as fixing the situation, at a certain point I stopped disputing things with her and specifically asked "What do you think a reasonable way to fix the issue would be?" and she replied by saying that she would take an $creditA credit of that size because of not getting her receipt is not a reasonable expectationHer food was warm, made correctly, there within minutes of her estimated delivery time and was offered to have a receipt sent back out to herA credit of $or less would have been more than adequate for the missing receipt issue but she would not take less than the full amount of the orderShe did eventually say she was going to send the food back with the driver if she did not receive a credit for $At that point I told her that she was not going to receive that amount of a credit and that she had already paid for her order and that it was made correctly and was warm so if she sent it back she was still going to be charged for the large amount of food that she ordered and we made for her and that she would not be able to order from our location againIn conclusion, we would be willing to do a partial refund but not a full refund because of the large amount of food that we had to waste because of the order coming back even though nothing was wrong with itWe also will not accept orders from this customer anymoreIncluded in this letter is a copy of her order with the correct times and the complaint that she made with our in store systemSincerely, Pizza Hut of Independence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Thank you for your attention in this matterAlthough, I did get my repair resolved at *** ***, it was because the dealership never called me backI did return their calls and never got a response so I texted a response backThank you.
Regards,
*** ***

In regards to the incident on 9/24/2015, yes the delivery was late. To sum up the incident, the customer states that she should not of been charged for there meal, I did verify that there was no charge.Sincerely *** ***District Manager

I place to order and the food was over cook cold and not what I ordered with sorry excuses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
It's exactly how I said in my original complaintThey fix the parts that did not need fixingThe bill is $and nothing has been fixed that need to be fixedThat's the reason the car still needs workI told them do not tear down my engine Knowing that they will do that and charge me more money and my car will still be brokenWhy would I tell them to continue and charge me more money and they have no idea what is wrong with my car.

This letter is in response to a complaint received with an ID of ***A settlement has been reachedThe customer was offered credit as
stated in the desired settlement, but wanted a refund insteadThe amount of $was refunded to the customer's credit card on Monday, April 11, when the letter was receivedThe customer was satisfied with the refund and no further action is needed at this time

I have reviewed the recorded phone conversations that are associated with this concern. Below is a recap of those conversationsI can send them over via email (I’m not able to upload as a wav file is not a support document format for upload) On Saturday 10/*** called Brothers
and left a voicemail. In the voicemail she said that she said she was calling about “Service we might offer for her heating system”. She mentioned that another company canceled her appointment for the $service and asked if we offered something similar Our representative, ***, returned the phone call. *** said that she was calling to “see what our service might look like”. Unfortunately, ***, made some assumptions regarding the work that *** needed based on the voicemail and did not gather exact details about the work needed prior to quoting prices. *** instead assumed that *** had furnace repairs that were needed and quoted our standard show up fee of $79. The $fee covers the time for our technician to come to the home, evaluate the situation and provide precise pricing for any repairs that are needed. *** questioned *** as to why there would be additional repairs and wanted to know why we were assuming that additional work would be needed instead of just doing a tune up. *** apologized for her misunderstanding of ***’s needs, now understanding that she was looking for a furnace tune up not a repair. *** proceeded to quote our point Furnace Check price of $119. *** questioned the difference in prices and *** attempted to apologize for her error, the conversation ends***, later called to talk with *** *** who is listed on the Revdex.com site. *** explained that he had retired and attempted to answer the concerns *** persisted for the current President’s information to write a letter. *** proceeded to provide *** with *** ***’s informationIn a 3rd phone call, *** called *** back to try to resolve the misunderstanding and *** explained that she had already made a complaint to the Revdex.com. In this call, *** explained the difference in the pricingThe 33-point Furnace check is a different service and is used when a furnace has no concerns or issues that need to be diagnosed, but instead is just receiving a tune up or check of the system to make sure everything is working properly. The technician runs through a 33-point checklist to perform this task. We waive our $show up fee for this service. *** made a mistake by making some assumptions and not only apologized but tried to clarify the situation. We will speak with *** and provide additional training opportunities on how to avoid this situation in the future and wish to apologize again to *** for the misunderstanding in the request she was making resulting in a misunderstanding of pricing

Initial Business Response /* (1000, 6, 2015/09/04) */
Ms***, The refund was issued to your credit card since that was the way you made your original payment method The refund was issued on 08/28/It may take 5-business days for the refund to show up on your statement If you have
not received it by next week, please contact us
We are sorry for the misdiagnosis
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 8, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

As stated...There were many incorrect parts nstalled on the vehicleThe Tecnitian had to install the correct parts before he can continue the diagnosis*** *** was provided a cost quote for these repairs, and he authorized the work knowing that additional repairs may be necessary.I understand that *** *** has declined necessary additional diagnosis or tear downThat is his choiceWhen the work that *** *** authorized and the tech performed is paid in fullhe may retrieve his vehicle.

we had a contract with this company on 10/9/2018, I paid him $to install our siding and finish our roof, *** * ***, is the owner of this company got all my money and he did the half of this jobNow, we are at the end of December, and he didn't answer my phone, and he didn't come to finish his job, that is fraud, and I will sue him to court

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI want to add that YES, they did their part once we were able to connectJessica was very helpful and I appreciated her assistance.I would like to kindly recommend that they review the wait timeThe Service Center number is overloaded at timesAnd the customer does not know how long or where they are in the "Q"Perhaps a system that tells the customer the wait time or how many customers in front of themAlso, please check your system on callbacksIt does notallow the customer to use itThis would certainly help when trying to get through. My wait time was over minutesAnd I called several different timesJust a suggestion.Thank you
Regards,
*** ***

Service manager, *** *** has been in contact with Mr*** and has resolved complaint to Mr***'s satisfaction. *** ***DirectorSpitzer Management

***/*** *** *** *** presented to our office Saturday, April 2, 2016, complaining of pain in no 6, upper right canineAn exam and x-ray was completed, with diagnose of abscess, nee*** Endodontic treatment(root canal)Diagnosis and treatment was explained and consent in
writing obtainedA pulpectomy was performed to remove the pulp and infection from the toothThe procedure was completed uneventfully and Amoxicillin (antibiotics) prescribedThe patient was reappointed for April 13, as this was the first available day at the patient's requestWe did not receive further communication from the patient until April 13, the day of her appointment On April 12, we called the patient to remind her of her appointmentWe left a message remin*** her of the 10:am scheduleThe next day, April 13, we again called the patient, and sent a text, to check the status of her appointmentShe returned a text asking us to cancel her appointmentShe was informed of the $appointment feeHer husband, *** ***, then called saying he made multiple attempts to call our office to cancel the appointment and was not successful Mr*** called our office the day of the initial visit inquiring about pain medicineHe called fifteen minutes prior to closingSince he was unable to come in before closing it was recommended the patient take Ibuprofen and or Tylenol Mr *** says the patient had to go to an emergency room for treatment; that the patient's face swelled to twice her sizeThe patient, or Mr***, did not inform us of any complications and did not keep the appointment for which she was scheduledAs for getting a stronger antibiotic I must point out that antibiotics do not operate as Mr*** describesAmoxicillin is the medication of choice for dental abscess unless allergicIf a patient entered an emergency room with symptoms described by Mr *** they would have admitted her to a hospital Our office has three land line telephone numbers, fax, voice mail, text service, and emailIncoming calls to our office have telephone numbers recorded in our phone logNone of the telephone numbers used by the *** appears on our log and no voice messages were left To investigate this case properly we need to know the name of the pharmacy the *** used to fill the Amoxicillin prescription, the date and emergency facility used to treat Ms ***The dates and numbers used to call our office The ***'s made an appointment for dental services in our office and failed to keep that appointment without notifying us that they were unable to do soOur Policy is a service charge to off set the cost of lost time that another patient could use for an appointment, and setup and sterilization costs associated with the failed appointmentThis policy is posted in a conspicuous place in our office and was told to the patient when she returned our callWe can find no reason to credit this $chargeMr *** made it clear that he would use a threat to file a complaint unless we complied with his demand Note: Before this reply to Revdex.com could be completed the patient paid for the late cancellation fee which we received by mail 4/22/However, we felt it necessary to respond to the allegations filed