Pizza Hut

Dear Mr***, Propel Financial Services, LLC (“Propel”) was notified that you rejected our response through the Revdex.com regarding your account with Propel as follows: “I am rejecting this response because: the question about early payoff they mention your still access all future interest if payoff early.” In our former response we stated: “One other concern you mentioned was regarding the way interest is calculated and assessed. Your account is assessed interest on the first of each month for the entirety of the month. It is not set on a simple interest methodology. Differences in payoff amounts can be attributed to payments received (thus reducing your principal balance), attorney fees assessed (if your account is in the foreclosure process), or if the balance rolls into the next month, at which point an additional month of calculated interest would be included.” In addition, Sec12-146, the Delinquent Tax or Installment. Interest. Waiver of Interest, statute reflects how interest is to be assessed and states the following: “…If any tax due in a single installment or if any installment of any tax due in two or more installments is not paid in full (1) on or before the first day of the month next succeeding the month in which it became due and payable, or if not due and payable on the first day of the month, (2) on or before the same date of the next succeeding month corresponding to that of the month on which it became due and payable, the whole or such part of such installment as is unpaid shall thereupon be delinquent and shall be subject to interest from the due date of such delinquent installment.” “…the delinquent portion of the principal of any tax shall be subject to interest at the rate of eighteen per cent per annum from the time when it became due and payable until the same is paid, subject to a minimum interest charge of two dollars per installment which any municipality, by vote of its legislative body, may elect not to impose, and provided, in any computation of such interest, under any provision of this section, each fractional part of a month in which any portion of the principal of such tax remains unpaid shall be considered to be equivalent to a whole monthEach addition of interest shall become, and shall be collectible as, a part of such taxInterest shall accrue at said rate until payment of such taxes due notwithstanding the entry of any judgment in favor of the municipality against the taxpayer or the property of the taxpayerThe collector shall apply each partial payment to the wiping out of such interest before making any application thereof to the reduction of such principal.” We are assessing interest in the manner required by statute on a monthly basis. You are only assessed interest through the month in which a balance remains on the account. In addition, we previously provided you your payment history in our prior response. Since then, we received another payment from you for $1,and it was posted to your account to be effective 10/25/ If you have any additional concerns or questions, please contact *** ** ** *** at *** or call ###-###-#### Thank you, Propel Financial Services, LLC

From: Revdex.com of Metro Washington DC
arial;"> Date: Thu, Jul 24, at 9:AMSubject: Fwd: Revdex.com Complaint SubmissionTo: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Thu, Jul 24, at 1:AM
Subject: Fwd: Revdex.com Complaint Submission
To: [email protected]
---------- Forwarded message ----------
From: *** ***
Date: Thu, Jul 24, at 1:AM
Subject: Re: Revdex.com Complaint Submission
To: [email protected] is the full response sent to Pizza Hut
Thank you in advance
On Friday 7/around 8pm I arrived at your *** *** *** *** *** location where I waited minutes to even be acknowledgedAfter placing my order I was told that it would take minutes I left and came backUpon returning I waited once again to be acknowledged another customer yelled to the back to even get serviceI then asked if my order was ready and it was just being brought out, Ra-Quan opened the boxes to show me my order and one of the pizzas was very poorly made at which time I told him I wanted anotherHe agreed and walked to the back also telling me it should take about 10-15minA minute later he returned saying that it would now take about 25-minutes and that if I wanted to I could take the two pizzas(the ones already cooked) and two free sodasOffended I stated that I simply would just like to have my money back for the one pizza and I'd take the otherRa-Quan then told the manager who was in the back at the time that I just wanted my money backDuring this conversation that I saw transpire Barry(the manager) rolled his eyes in disgust that I didn't want to just take the pizzaHe walked away from the conversation and came out to me inquiring "are you the one that doesn't like the pizza" I replied "yes and I just want my money back" he asked if I had my receipt which I didn't he was now visibly aggravated and I could tell through his body languageHe then just walked away from me without saying a word, then picked up the phone and took an order as if I wasn't even there! I asked Ra Quan if I needed to wait for him(Barry) to get my refund and he shook his head yesAppalled that not only was I now given bad food but then bad customer serviceI told Ra Quan to get Barry's attention, he walked back over to the register where Ra Quan was and started processing my refund but not without making it clear that I had annoyed him by hitting the keys on the screen harder than neededHe processed my refund of $and started to walk away, I asked "can I have my pizza" and I received "where is it?" Shocked again at the attitude I had just gotten I said that I didn't know where they had put itSo he yelled to the other employees "where is her pizza" everyone went scrambling and finally found my pizza in the heater behind the counterThe whole experience was ridiculous, I felt disrespected that I was offered food that I wouldn't even feed my dogOn top of that I ended up having to stop at another chain to purchase food for my children that were at home waiting for me through this ordeal!
***

Good afternoon ***,
After reviewing Mr***'s concerns and reviewing the service file on his vehicle, I discovered the following:
Work performed at delivery (79,miles)per sales agreement:
Upper and Lower Ball Joints replaced
Transmission cooler lines replaced
Front Alignment
Power
steering pump replaced
Rear Rotors and calipers
Front and Rear shocks
Front ABS sensor replaced
Re-Sealed front differential
12/4/(miles)
Right Front hub bearing
Brake pads and rotors
3/16/(miles)
Replaced Right Rear Caliper
5/6/(miles)
Replace Front Brakes
Left Rear Caliper
7/16/(miles)
Check engine light on
Mr*** took to Spitzer Northfield for repair
Vehicle driven approx20K miles since deliveryI could find no complaint about U-Bolts, Driveshaft,or radiator
Motor City employees a former GM mechanicMr*** was never told the dealership could not work on vehicle
*** *** Director

Initial Business Response /* (1000, 6, 2015/11/24) */
Ms*** called in to schedule electrical service because she had another company out and they determined she didn't have power to her furnace and needed an electrician The appointment was booked for the next day The person answering the
phone did offer to waive the $show up fee for her visit to get her taken care of When the technician arrived, he found that the SSU switch that was originally there had a screw missing to the fuse holderThe last company that was there taped the wire to the fuse holder in order to make contact Our technician tried replacing screw with a screw from an old SSU that he had on his truck The threads on the screw holder were stripped out so he replaced the SSUThe home owner did not want to pay for the SSU and wanted to go to *** *** to buy the switch and have him replace it In order to take care of her and get her power and heat the technician told her he would just charge her for a standard switch a $chargeWhen he tried showing the price of an SSU switch compared to a standard switch she wanted no part of it The circuit board had power and the technician went as far as trying to locate a fuse on the board and tried turning thermostat on to get her some heat When he left the furnace had power and she received a SSU switch, which she needed and received for a discounted price The electrician was still unable to get the furnace to kick on They tried scheduling an HVAC tech, but we were very busy and she did not want to wait until Saturday for the HVAC appointment The price for the SSU Switch is $The $show up fee was waived and the job was discounted down to $ We have signatures approving the work to be done and once it was complete on the invoice
However, per our 100% Satisfaction Guarantee- Happy today or you don't pay policy, we will refund the money of $for the work completed
Complaint Response Date bumped because: Holiday

I bout my 3rd Scooter from here, FL scooters and they have amazing prices and most of all, 100% customer serviceRemember these are Chinese scooters, only $scooters, not a Honda scooter for $4,- Huge difference in quality, for the price, I'm totally happy and also they are Chinese scooters, FL scooters did NOT build them, they just sell them, keep that in mind when your paying 1/of the price for a new scootergreat bunch of people - cool scooters - best prices!

We regret the customer had a negative experience at the Stockton Les Schwab Tire CenterLes Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns Les Schwab’s Store Manager contacted Ms*** soon
after receiving a copy of this report and worked with her to resolve the concerns raised with your office. Les Schwab believes Ms*** is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused Ms*** and sincerely thank her for her patience

We have been in contact with the customer and are working with Mr*** directly to address his concerns and reach a solution that is acceptable to all parties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi ***,I`m not sure if you are aware of, I was never upset that I did not get approved by US Bank since it is really tough to get approved with themI was upset about how *** handled this whole situationFrom the get going to the endI always has been a gentleman to him up to the point where he decided to pull a fast one on meI did not like the fact that, I wanted to custom order my car with you guy (there was a month lead time for that) *** decided to put me on the back burner and let me wait two week without an answerAfter calling multiple times and asking him to call me back even George got upset that *** hasn`t done it yetAfter *** made it seem like over text messages that I`m bothering him while he is on his day off, I replied to him that I have been calling for him for multiple days alreadyWhen our conversation did not go anywhere and it was just a blaming game and excuses I told him that I`m done and do not wish to do any business with Biener AudiI apologized to George as he was the true gentleman in this whole awful situationI never stated any Bank preferencesHowever when there is an answer that has been given by a financial institution wouldn`t you like to know that answer? Instead of waiting for two weeks before doing anything? Wouldn`t you want to know what is happening with your Credit File or if there is another Credit Application that is being filed? Bottom line is that, if you would like to talk to me about this further I`m open to itI have no hard feelings for anyone but ***The vulgarity came in when *** decided to tell me to F___ Off and to grow up and after that to threaten me with a report to the policeI`m not sure if he showed you those messages as would not surprise me if he didn`t I have retained all text messages since the very first oneFeel free to reach out to me to discuss furtherAs for the inquiries, you are able to remove the inquiry if you submit a letter to the creditor and ask for removalBeen there, done that with mercedes benz worked like a charm every time. Thank you
*** ***

Initial Business Response /* (1000, 6, 2015/09/18) */
Ms*** called us to her home because a switch would not come on and stay on We sent a licensed Master Electrician to her home When he removed the switch it had a burning smell and was arcing, so it needed to be replaced In January 1,
the CECNFPA Article code went into effect that requires arc fault protection on circuits that are or amp rated and single family or multifamily dwellings for bedrooms and bathrooms, etc Since the existing circuit for this switch was on a 1st generation non-combination rated arc fault breaker it required a combination rated arc breaker to bring it up to code The tech installed the new arc fault breaker, which Ms*** approvedThe technician verbally informed client that once new arc fault breaker was installed, that if there were any issues with the circuit the arc fault breaker would detect this and is designed to open, therefore not allowing power to flow and additional work would be requiredThis cannot be determined until the arc fault breaker was installedOnce the new arc fault breaker was installed it detected other issues with in the wiring and therefore would not allow power through Technician changed out Arc fault breaker twice just in case first breaker was faulty or had a manufacturer defect It was at this point that the technician determined that there were additional issues within the home because the arc fault breakers would not restore power to the home Given the size of the home and the fact that there are panels the tech suspected that the neutralling was being improperly shared between two circuits and that there was a possibility of over-amperage because the amount of load implied on the circuit and because the circuit breaker was over its temperature rating which could result in an electrical fire The technician informed the client that techs would be required to troubleshoot this issueHowever, unfortunately, we did not have technicians available until the next day The only way for the technician to restore power to her home that night would have been to reinstall a regular breaker, which would not have been up to code and put her home at risk for fire This would have put the technician license at risk and made him responsible, and he was unwilling to take that risk Ms*** was unhappy with schedule restraints and pricing and did not allow us to come back out to complete the work Ms*** did not pay for services We stand by our pricing and diagnosis, however we are sorry that we were unable to complete the work on the same day Per our Happy Today or You Don't Pay, we will pursue payment for the work completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi ***,I`m not sure if you are aware of, I was never upset that I did not get approved by US Bank since it is really tough to get approved with themI was upset about how *** handled this whole situationFrom the get going to the endI always has been a gentleman to him up to the point where he decided to pull a fast one on meI did not like the fact that, I wanted to custom order my car with you guy (there was a month lead time for that) *** decided to put me on the back burner and let me wait two week without an answerAfter calling multiple times and asking him to call me back even George got upset that *** hasn`t done it yetAfter *** made it seem like over text messages that I`m bothering him while he is on his day off, I replied to him that I have been calling for him for multiple days alreadyWhen our conversation did not go anywhere and it was just a blaming game and excuses I told him that I`m done and do not wish to do any business with Biener AudiI apologized to George as he was the true gentleman in this whole awful situationI never stated any Bank preferencesHowever when there is an answer that has been given by a financial institution wouldn`t you like to know that answer? Instead of waiting for two weeks before doing anything? Wouldn`t you want to know what is happening with your Credit File or if there is another Credit Application that is being filed? Bottom line is that, if you would like to talk to me about this further I`m open to itI have no hard feelings for anyone but ***The vulgarity came in when *** decided to tell me to F___ Off and to grow up and after that to threaten me with a report to the policeI`m not sure if he showed you those messages as would not surprise me if he didn`t I have retained all text messages since the very first oneFeel free to reach out to me to discuss furtherAs for the inquiries, you are able to remove the inquiry if you submit a letter to the creditor and ask for removalBeen there, done that with mercedes benz worked like a charm every time. Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
?

Complaint: ***
I am rejecting this response because:I have water damage as a result of the swamp cooler not being repaired and overflowing constantlyI have never had any leaks in my home from snow or rainThey have acknowledged they did not repair the swamp cooler, (they refunded my money)I would not have water damage otherwise as I would not have run the swamp cooler
Sincerely,
*** ***

Good morning ***I have investigated *** *** complaint and have discovered the following;1) It appears that *** *** appointment was set up through our Business Development Center (BDC)The individual he talked to at the BDC was not aware that Adib was on vacationRob and Adib have the
same position at the dealership.? ? ? ? ? ? 2) Rob agreed to give *** ***? the $he was requesting for his car prior to him leaving.3) The residual (end? value) is controlled totally by ChryslerIt is calculated by a percentage of the original MSRP(Window sticker)Chrysler provides all C-D-J-R dealerships with those percentages and the dealership can not adjust themThe current percentage may? be adjusted? after July as we will be moving into another month which, if adjusted, will lower the residual and the lease payment will be increased.*** ***Spitzer Management

*** *** is absolutely correctNeither ***? or the dealership has control over the residualBUT....*** *** doesI checked with the dealership and have been informed that the residual percentage has not changed for AugustThe vehicle *** ***? wishes to lease for months has a 44% residualAt lease end, the residual will be $11,It is my understanding that the vehicle can be purchased by *** ***? for that amount (plus taxes and fees) at lease end.Larry ***Spitzer Management

? Service manager, *** *** has been in contact with Mr*** and has resolved complaint to Mr***'s satisfaction.? *** ***DirectorSpitzer Management

Customer had been at dealership approximate weeks prior to this visitWas provided pricing but stated that he could purchase vehicle for considerably less at a competitorSales rep called as a follow up the following day and customer advised that he had already purchased.Customer returned to
dealership and requested to drive a ChallengerWhen asked if wanted to purchase, his response was "no, just wanted to drive"Naturally, the dealership does not provide "rides" in cars that are limited editions and normally quite expensiveThe Challenger has a list price in excess of $50,In addition, the purchasers of these cars want to take delivery with a limited amount of mileage on the odometerThe dealership also does not permit "test Drives" until after purchase on "Hellcats" and "Vipers".Larry ***Director? Spitzer Management

The client is ? looking for us to ask the bank to withdraw the inquiry on his credit applicationI am not sure that the bank will do so, but I have drafted a letter and am requesting the bank to do that if it is possible

This client applied for credit approvalThe Dealertrack system runs multipul banks at onceHe signed the credit application giving us permission to run his credit checkI have multipul messages from my Finance Managers phone of this client calling him personal vulgar termsI guess he was upset
that he did not get approved by his desired bankEither way, we did not sell him a carI cannot change inquiries on his credit bureauNot sure where this is goingNo purchase was ever madeThere was NO Business done hereI would be happy to show phone messages from *** *** to show how he spoke to my staffI would also speak to *** *** if he wants to discuss this further? *** P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 It's exactly how I said in my original complaint. They fix the parts that did not need fixing. The bill is $1200 and nothing has been fixed that need to be fixed. That's the reason the car still needs work. I told them do not tear down my engine   Knowing that they will do that and charge me more money and my car will still be broken. Why would I tell them to continue and charge me more money and they have no idea what is wrong with my car.

This business response was received by Revdex.com via email.Attached you will find copies of repair orders, mechanic's notes and notes made by the assistant service manager.[redacted] was informed that his vehicle needed numerous repairs. Basically due to the fact that, obviously, he or someone had...

attempted to repair his issues with the car. The car had the wrong spark plugs, the coils were not correct and there was gas in the oil due to the wrong plugs and coils. [redacted] authorized the dealership to repair these items. He was also advised that the car may need additional items. After installing the correct parts, the car is still not performing as designed and needs additional diagnostics, which may include tearing down the engine.The technician that is working on his car is a master tech and has many years experience, he knows what he is doing.[redacted] has had discussions with the assistant service manager, Mike, and has been made aware of what the additional diagnosis will cost him. Any necessary repairs will be an additional cost.Should [redacted] choose not to have the necessary diag and repairs performed, please advise him to please pay for the work that has been completed and he may pick up his vehicle at that time.Should you have any questions or require additional information, please contact me.Thank you,Larry W[redacted]