Pizza Hut

Good morning, we have reached out to this customer, spoken with her husband and left messages for her. We still have not received a call back. As soon as we do we will issue her a refund on this. I just wanted to keep you posted

Customer had been at dealership approximate 2 weeks prior to this visit. Was provided pricing but stated that he could purchase vehicle for considerably less at a competitor. Sales rep called as a follow up the following day and customer advised that he had already purchased.Customer returned to...

dealership and requested to drive a 392 Challenger. When asked if wanted to purchase, his response was "no, just wanted to drive". Naturally, the dealership does not provide "rides" in cars that are limited editions and normally quite expensive. The Challenger 392 has a list price in excess of $50,000.00. In addition, the purchasers of these cars want to take delivery with a limited amount of mileage on the odometer. The dealership also does not permit "test Drives" until after purchase on "Hellcats" and "Vipers".Larry [redacted]Director Spitzer Management

Good morning [redacted]I have investigated [redacted] complaint and have discovered the following;1) It appears that [redacted] appointment was set up through our Business Development Center (BDC). The individual he talked to at the BDC was not aware that Adib was on vacation. Rob and Adib have the...

same position at the dealership.       2) Rob agreed to give [redacted] the $8000.00 he was requesting for his car prior to him leaving.3) The residual (end value) is controlled totally by Chrysler. It is calculated by a percentage of the original MSRP. (Window sticker). Chrysler provides all C-D-J-R dealerships with those percentages and the dealership can not adjust them. The current percentage may be adjusted after July 31 as we will be moving into another month which, if adjusted, will lower the residual and the lease payment will be increased.[redacted]Spitzer Management

This client applied for credit approval. The Dealertrack system runs multipul banks at once. He signed the credit application giving us permission to run his credit check. I have multipul messages from my Finance Managers phone of this client calling him personal vulgar terms. I guess he was upset...

that he did not get approved by his desired bank. Either way, we did not sell him a car. I cannot change inquiries on his credit bureau. Not sure where this is going. No purchase was ever made. There was NO Business done here. I would be happy to show phone messages from [redacted] to show how he spoke to my staff. I would also speak to [redacted] if he wants to discuss this further.  [redacted]

[redacted] is absolutely correct. Neither [redacted] or the dealership has control over the residual. BUT....[redacted] does. I checked with the dealership and have been informed that the residual percentage has not changed for August. The vehicle [redacted] wishes to lease for 36 months has a 44% residual. At lease end, the residual will be $11,866.80. It is my understanding that the vehicle can be purchased by [redacted] for that amount (plus taxes and fees) at lease end.Larry [redacted]Spitzer Management

After reviewing this concern I have discovered the following:
Ms. [redacted] had been to Spitzer Motor City 6/14, 11/14, 3/15 for maintenance. On 3/15, the vehicle had 71,275 miles on the odometer. Obviously, the vehicle has developed a rust hole in the oil pan since her last visit. Unfortunately, a...

rusty oil pan is not covered under warranty, factory or an extended warranty on a pre-owned vehicle. The cost of replacing the oil pan would be the obligation of the owner. The dealership will, as a courtesy, replace the oil pan on her vehicle for $100.00 plus tax. This is a substantial discount from the normal cost of repair. If MS. [redacted] would like to take advantage of the offer, she should call [redacted], Service Manager at [redacted].
[redacted] Director

As stated...There were many incorrect parts nstalled on the vehicle. The Tecnitian had to install the correct parts before he can continue the diagnosis. [redacted] was provided a cost quote for these repairs, and he authorized the work knowing that additional repairs may be necessary.I understand that [redacted] has declined necessary additional diagnosis or tear down. That is his choice. When the work that [redacted] authorized and the tech performed is paid in full. he may retrieve his vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Thank you for your attention in this matter. Although, I did get my repair resolved at [redacted], it was because the dealership never called me back. I did return their calls and never got a response so I texted a response back. Thank you. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The promotion does require the purchase of at least 2 items at $5 each.  That is communicated on the television advertising as well as our web-site.  The living wage fee is peculiar to Seattle.  We are working on the communication on the web-site so that this is clearly visible to the...

consumer.  We apologize for the confusion and expect to have this resolved within a few days.

As a school that services clients we have an obligation to maintain a professional environment for our students that is conducive to learning.  During the services provided in the complaint our student and staff members aimed to provide a high level of customer service by providing alternative...

solutions that were declined by the customer. We absolutely acknowledged and apologized that during the shampoo process water dampened the client and again, solutions were offered to remedy the situation and declined by the customer. The customer in fact, was witnessed using profanity and tossing a towel at a staff member.  We do not find this supports the professional learning environment to our students that we are aiming to maintain and therefore have determined the client's needs are not able to be met by us and that we would not be able to perform future services on the client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 a) In my 3rd party resoervation, I had to write the ages of my children. The reservation was for 3 adults and 2 children since one of my children were over the age of 18. B) The third party considered a child anyone under 18 and not 12. Radisson did not check this with the 3rd party and this is the rules for most US hotelsc) I have attached documents form the Radission's own site and even if I put in 4 adults and 1 child it allows me to order 1 room. It has a rolloway policy that MAY inccur an additional cost but this option was not given to me.  If the room could not hold 5 people and it is a fire hazard, then they went against the law and allowed me to book and use the room. They should not have confimred the reservation for 5 through the 3rd party and they need to  explain why they did notcontact me through the 3rd party if the room could not accomondate more than 4 people .  They should not be allowed to exoect people to show up with a confirmed reservaiton for 5 in 1 room and be told at the front desk that they reservation can not be fulfilled.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This screen shot from the site she booked with clearly says that "availability of requests can not be guaranteed" and it urges the guest to speak directly with the hotel. This guest booked a room with 2 full-sized beds and received a room with 2 full sized beds. She is upset that a "request" (all such requests are based on availability which is noted on this third party and our own site) could not be met due to local law not allowing us to fulfill it. The law that limited us from fulfilling this request is not based on # of persons, but rather # of beds allowed in a room with a single exit door. The room can hold 5 people legally but only 2 beds.   Again, this guest got exactly what she booked. If she "needed" a room with 3 beds, she should have sought to book such an accommodation. The ages of the children become irrelevant when we look at this simply. Q: Did she book a room with 3 beds and feels slighted because she only got a room with 2 beds? A: No, she booked a room with 2 beds and is upset we could not put a 3rd bed in that room.

Dear Mr. [redacted],   Propel Financial Services, LLC (“Propel”) was notified that you contacted the Revdex.com regarding your account with Propel.  We take all complaints and suggestions very seriously.  Below is an overview of your account history which we hope will...

provide the needed clarification regarding the timing of payments received and posted:   ·         Check number [redacted] for $248.00 was postmarked 2/7/17 and deposited on 2/13/17 ·         Check number [redacted] for $250.00 was postmarked 3/9/17 and deposited on 3/14/17 ·         Check number [redacted] for $250.00 was postmarked on 4/8/17 and deposited on 4/12/17 ·         Check number [redacted] for $250.00 was postmarked on 5/6/17 and deposited on 5/23/17 ·         Check number [redacted] for $250.00 was postmarked on 6/29/17 and deposited on 7/6/17 ·         Check number [redacted] for $228.59 was postmarked 7/6/17 and deposited on 7/25/17 ·         Check number [redacted] for $350.00 was postmarked on 9/5/17 and deposited on 9/12/17 ·         Check number [redacted] for $350.00 was postmarked on 10/10/17 and deposited on 10/19/17; a stop-pay was received for this payment on 10/24/17   Our records show you recently contacted Propel on 11/6/17, 11/10/17, and 11/13/17, with one of your concerns around the timing of receipt and posting of payments.  Unfortunately, we do not have control over the time the postal service system takes to route mail to the intended recipient.  One suggestion we provided was to overnight your payments to Propel, wherein you could track the package and receipt of it by us.  It is my understanding you declined this option.   One other concern you mentioned was regarding the way interest is calculated and assessed.  Your account is assessed interest on the first of each month for the entirety of the month.  It is not set on a simple interest methodology.  Differences in payoff amounts can be attributed to payments received (thus reducing your principal balance), attorney fees assessed (if your account is in the foreclosure process), or if the balance rolls into the next month, at which point an additional month of calculated interest would be included.    You also mentioned that your “checks are not being cashed”.  If there are any payments that have cleared your bank account that are not mentioned above, please provide proof, so we may immediately research and correct your account with us.  We absolutely want any checks you show cashed by Propel to be credited towards your account.   If you have any additional concerns or questions, please contact [redacted] at [redacted] or call ###-###-####.   Thank you, Propel Financial Services, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have reached out to the customer and offered a full credit plus a credit on a future order.

Propel Financial Services, LLC (“Propel”) was notified that you contacted the Revdex.com regarding your accounts with Propel.  We take all complaints and suggestions very seriously.  Below is an overview of your more recent account history which we hope will provide the needed...

clarification.   Propel utilizes several methods of communication when an account is delinquent to keep the customer informed.  The following are the specific touchpoints we utilized for your accounts in 2017 alone:   1.       For account [redacted], we sent collection emails on 1/15, 1/25, 1/27, 2/14, 2/24, 3/17, 3/27, 4/26, 5/25, and 5/31.  E-statements were also sent on 1/20, 2/15, 3/18, 4/27, and 5/18. 2.       For account [redacted], we sent collection emails on 1/15, 1/25, 1/27, 2/14, 2/24, 3/17, 3/27, 4/26, 4/27, 5/25, and 5/29.  E-statements were also sent on 1/20, 2/16, 3/18, 4/27, and 5/18. 3.       For account [redacted], we sent collection emails on 1/8, 1/10, 1/29, 2/8, 2/13, 3/10, 4/11, and 5/10.  E-statements were also sent on 1/6, 2/10, 3/9, 4/27, and 5/3.   Propel strives to keep customers informed on the status of their accounts, especially if they are delinquent.  The communications mentioned above, in general, included the delinquency of the account and the amount needed to bring the account current.   On 4/5/17, you contacted Propel and were informed the accounts (listed below) were past due for the amounts as follows:   [redacted] - $912.64 [redacted] - $418.48 [redacted] - $377.80   The Account Manager made the following payment arrangements with you:   [redacted] – Pay $456.32 now and the remaining balance within 30 days [redacted] – Pay $209.24 now and the remaining balance within 30 days [redacted] – Pay $132.75 per month for 3 months   On 5/17/17, the mortgage company contacted Propel and requested a payoff statement for your accounts.   On 5/22/17, the last payment received from you was posted to your accounts.   One of the reasons we strive to keep customers informed is due to a law that we must operate under.  Per the Property Tax Code, Chapter 32, Section 32.06:   The holder of a loan secured by a transferred tax lien that is delinquent for 90 consecutive days must send a notice of the delinquency by certified mail on or before the 120th day of delinquency or, if the 120th day is not a business day, on the next business day after the 120th day of delinquency, to any holder of a recorded preexisting lien on the property.  The holder of mortgage servicer of a recorded preexisting lien on a property encumbered by a tax lien transferred as provided by Subsection (b) is entitled, within six months after the date on which the notice is sent, to obtain a release of the transferred tax lien by paying the transferee of the tax lien the amount owed under the contract between the property owner and the transferee.   Because the accounts were more than 90 days past due, by law, we had to notify your mortgage company of your delinquency.  Your mortgage company exercised its right under this law to pay off your account.  We were obligated to comply.  This is one of many reasons we encourage our customers to honor the terms of their executed agreements with Propel and keep their accounts in good standing.    On 5/26/17, your mortgage company submitted payment to pay off your accounts in full.   Unfortunately, your request for Propel to “rectify the situation” is not possible.  We encourage you to contact your mortgage company to see what arrangements you can make with them.   If you have any other questions or concerns, please contact [redacted], Customer Service Supervisor, at ###-###-#### or [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are portions of the letter's that the author of it states that simply are not correct. Once again you can see their tone on this matter. The times he indicates are incorrect as well as some of the information he provided. He did ask me to sign the incorrect receipt. He never one time apologized for the issue in any way. I have never in my life heard of a customer not being able to return something that they were unstaisfied with and the company refuse to refund for an order that was never accepted. It is not my fault that they had to "waste" food. If they would have done things correctly, the order would not have been refused. I already have my bank disputing the charges and if necessary I will contact my lawyer. You cannot mess up an order, refuse to apologize, or make any attempts to resolve the issue to satisfaction and still charge somebody for something that they never received. So in this same regard, I could have ordered something and they sent out the wrong order which I would refuse and they would still charge a customer for their mistake? It is absolutely ridiculous. A partial refund for an order that was refused due to the company's mistakes is not acceptable. I will again be contacting the corporation of Pizza Hut to alert them to how this store is continuing to respond to a customer's complaint. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:  It is evident by the business owner's responses to this matter both verbally and in writing that he dos not want to acknowledge the facts that his workers disorganization & deliberate slow down  & his apparent condoning of these practices created this dispute to begin with.  It is unfortunate, but I feel we are left with no other recourse than to pursue the matter via the court system when the dispute could have been resolved via a simple phone conversation or via this Revdex.com complaint system.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this is not an acceptable response to the complaint. Your company has not addressed the fact that no notice of no payment or no certified mail was ever received. I have called and just get lectured and told I cannot get any payment arrangements can be done until the legal fees have been paid. I owe over $100000 in medical bills after insurance.  If I had that much money I would not be having this dialog with you. 
Regards,
[redacted]