Pizza Hut

Business response taken over the phone by Revdex.com staff 4/28/15.  Ms. Rubie called and states that they have reached out to the consumer and they were able to resolve the complaint.

I spoke to the  staff and the manager [redacted], in regards to Miss [redacted] order.  The order was not delivered because we had no record of the order having been called in, I did find the order that had been put in the computer after Miss [redacted] had called and complained.To sum it up we...

didn't have the order, it was entered after she called to complain. Honestly, I don't know why the order was not in the system. I would be more than happy to make it right for Miss [redacted]. My sincere apologies for the incidentSincerely [redacted]District Manager

Complaint: [redacted]
I am rejecting this response because: I never had a problem until Propel took over this account. The very first day they took the entire payment for interest, and they continue to do this as they please. I cannot let you continue to falsely take money under false statements. I never signed any agreement with you. Look at your own statement.
Regards,
[redacted]

again that is a complete lie. There was never any solution offered. I walked away and paid after taking pictures. They sent me an e mail saying the video would be reviewed. The response of management supports how they expose people to health risks and the reason why they refuse to serve me is exclusively because I shared to the front lady the fact that I would file a complaint which is my right. The false accusations demand further action and an investigation not a her Esaú.  It is a fabrication of the facts. They have videos. I have never in my life thrown anything to anybody, especially that my hand was disabled at that time wearing a devise that does not allow me to even hold anything let alone throw something at anybody. Please do an investigation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have been in contact with the customer and are working with Mrs. [redacted] directly to address her concerns and reach a solution that is acceptable to all parties.

I have reviewed the response offer made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I recall, the 'manager' stated that she could not do that.  Her words were "No, I can't do that" or something to that effect.  If the manager (if that is who I spoke with) cannot handle customer issues, then Pizza Hut has serious problems.  But,  I think she is lying to cover her butt.  She KNOWS that you don't mistreat a customer and she probably didn't expect me to file a complaint.  IF the pizza would have been free, I would not have cancelled my order!  I refuse to pay for the mistakes of poorly trained employees and management.  This was not an issue of the computers being offline, the Internet being down, or a malfunction.  I placed the order, received a confirmation number, and then waited, expecting the order to arrive ON TIME.  Instead, when I called to check and see where it was, I was informed that they didn't get it because they DO NOT CHECK the computer/online orders.  This was ADMITTED to me.  Now they want to lie and cover it up so it doesn't look bad on them.  This just shows how poorly they train their employees today and how much they respect the customers, who ARE the reason they have jobs there, preparing food, in the first place.  If no one comes in to eat, where will they be?  What happened to ideas like "the customer comes first" and "the customer is always right?"  Calling a customer a liar is NOT a way to keep them coming back, unless they are masochists.    Looks like Pizza Hut has lost a customer who had been eating there since the 1980s.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted], We have resolved incident #[redacted] to the customers satisfaction fully. Dora M[redacted]/ RGMPizza Hut [redacted]###-###-####

Hello Ms. [redacted],Thank you for reaching out to Propel through the Revdex.com portal.  We are researching your account in detail. We respectfully request a few more days to complete our in-depth review of your account and provide our response. We look forward to working with you to find a...

manageable resolution.Thank you,[redacted]Client Relations ManagerPS - Revdex.com Administrator - Please provide us additional time to submit our formal response.  Thank you.

Propel Financial Services,
LLC (“Propel”) was notified that you contacted the Revdex.com
regarding your account with Propel.   We
take all complaints and suggestions very seriously.  Below is an overview of your account history
which we hope will provide the needed...

clarification.Our records show that you have one
account with Propel, account number [redacted] which was originated with Property
Tax Solutions on May, 2008 in the amount of $5,352.00. Our records indicate that we
received a payoff request on Wednesday, February 1, 2017 from [redacted],
Tax Analyst at Ocwen.  On Friday, February
3, 2017, we received a call from Ms. [redacted] at which time she was advised that
legal fees needed to be confirmed with our outside attorney prior to us providing
a final payoff quote.  Once legal fees
were verified, a payoff quote was provided on Tuesday, February 7, 2017 and was
sent via email to [redacted], Tax Analyst at Ocwen at [redacted].   On Friday,
February 10, 2017, we received a request to re-send the payoff quote to [redacted] and the payoff quote was sent the same day.   On Monday, February 13, 2017, the you
contacted our outside attorney and advised them that you had not received the
payoff quote.  You requested us to send
the payoff quote to [redacted],
which we did, however the email was returned as undeliverable.  That same day we also tried to contact the
you via telephone at ###-###-####, however, we were not able to leave a
message as the voicemail box was full. The payoff quote is dated for
February 7, 2017, as that is the day the payoff quote was completed and
originally provided and is why it was reflected on the correspondence we sent
again on February 10th and 13th as requested.We believe that we have handled your
account accurately and legally. However, if you have any other questions or
concerns, please contact [redacted], Customer Service Supervisor, at
###-###-#### or [redacted].  Respectfully,The Customer Service TeamPropel Financial Services

Complaint: [redacted]
I am rejecting this response because: I will file my own legal response.
Regards,
[redacted]

March 29, 2016   Dear Ms. [redacted],      Thank you for your inquiry about Propel Tax and your concern about receiving multiple direct mail pieces. Please know that we take all concerns very seriously.  Propel has provided affordable solutions to thousands of property owners...

who, for various reasons including health issues, loss of job, or personal crisis, are unable to pay their property taxes.  Every Propel employee works hard to create and maintain an outstanding reputation with our existing and potential customers as well as our vendors and governmental agencies with whom we work on a daily basis.  We certainly understand the frustration regarding unwarranted direct mail.  Even in this day and age of electronic delivery and instant online transactions, the process required to gain delinquent tax information still has some catching up to do.  To clarify, Propel Tax requests data from the taxing entities regarding property owners across the state who show to have delinquent property taxes as of February 1st.  This data is public information and is acquired through various taxing entities as well as third party vendors.  We print a very important disclaimer on every letter and card:  “Please disregard this letter if you have paid your property taxes or are eligible for a disability or elderly deferral.” When reviewing our marketing practices we ensure each piece follows the Revdex.com Code of Advertising Basic Principles, applicable state laws, and our own core values.  The nature of any solicitation sent by Propel Tax is never to mislead a consumer. When we are made aware of these concerns, we immediately remove the address in question from future mailing lists.  Please disregard any additional mailers received in the interim as it could take up to 6 weeks to clear current circulations already in the pipeline. Thank you again for raising this concern and allowing Propel to clarify the process. If you have any other questions or concerns, please contact [redacted], Customer Service Supervisor at [redacted] or [email protected].     Respectfully, The Customer Service Team Propel Financial Services

Business states that this customer initially canceled her first order and then decided to call back and place a new order. The initial refund for the first order may have been delayed by her bank and that is the reason why this situation came about. However, consumer was given the actual receipt and...

the voided receipt. Ultimately, it was up to the bank to return those funds to the customer account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Horrible experience here. I ordered online for delivery service and they took almost 2 hours to deliver my food. After calling 3 times to see what was going in the manager didn't apologize once. After they delivered my order it they forgot my wings. Took them another 20 min for wings. I will never order from here again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The room details specifically says it can sleep 5, 2 double beds and the availability of a rollaway. When I came to check in, I was told that the  availability of a rollaway , which would have been for the 5th person, was not an option. Please have them clarify then, how I received what was written in the details of the room?  If this was not an option  due to a fire laws, then it should NOT be an option on the room details. It was their error if they did not inform me in advance of my stay. My reservation was made a few months before my arrival They had plenty of time to inform the third party agent of the error in the details or they could have changed my room on their expense since the misunderstanding was their fault. I had no reason to know about the fire laws. It is not written on their site.  The attached file shows the details of the room I ordered. These details are from the hotel's own website. I fail to understand why the Radisson does not read the details of the room on their own website.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Unfortunately, we cannot resume home delivery for this customer as he has verbally harassed our employees.  However, the consumer is welcome to come in and pick up an order as the consumer has done for the past three free orders.

On 2/25/2016 [redacted]  [redacted] came in for her check up and cleaning . The notes state she had a full cleaning  with the exception of tooth numbers 14, 15, and 16 due to sensitivity in that area. Our hygienist informed [redacted] she could have anesthetic placed in that area to finish the...

cleaning and the patient declined. On 3/25/2016 [redacted] came in for the final crown seat on tooth number 15. [redacted] did not return to our office after the seat until she came in for the consult on 5/27/2016 for an extraction consult with Dr. [redacted], recommended by the Endodontist. [redacted] called our office the second week of May requesting to see Dr. [redacted] who was  her Doctor of record.  She was informed that Dr. [redacted] was no longer with our practice. She stated that she is having a problem with a tooth that was recently treated with an endodonic procedure. She was asked if she would like to see Dr. [redacted]. She declined. She was then informed that, if Dr. [redacted] wasn't an option then she could return back to the Endodontist to see if there was a problem with the tooth they had treated, which would be tooth number 15. On May 20th  2016, [redacted] called our office requesting an appointment for an extraction of tooth #16, which is located distal to tooth number 15. [redacted] stated that accor[redacted] to the Endodontist this tooth number 16 could possibly be the tooth that is causing her pain, due to the location and possibility of decay. [redacted] wanted to schedule the extraction same day and discussed with front desk about the procedure and what to expect. She was informed about a sedation option in the office and was appointed for a consult. [redacted] stated she was tired of the pain and just wanted the procedure to be done. She then realized  her insurance was not going to kick in until June 1st. She was informed that she would be responsible for all fees without insurance. She opted for the consult and decided to wait on treatment until June 1st, so that her insurance would pay for part of the procedure. We contacted [redacted] prior to her appointment  on May 27th and at that time [redacted] asked how much the procedure for the extraction would be without insurance. We agreed to honor the fee for her insurance, a discounted rate, since she was an existing patient and was in pain, she decided to accept  treatment  extracting tooth number 16.  She was asked if she would like our sedation option for the procedure and declined. [redacted] arrived on time for her appointment on May 27th . We informed her about the procedure and Dr. [redacted] will have a discussion with her as well. The findings were that she could have a filling placed on tooth #16 or extract tooth #16. There was an assessment of crown number 15 as requested by the Endodontist. There were no physical abnormalities found,  it was seated well, pleasing esthetically and in correct occlusion. A periodontal infection was found in the area and antibiotics were prescribed since the patient indicated she was leaving town for the weekend and we didn't want an infection flare up in her wisdom  tooth. [redacted] was reluctant to extract  any teeth the day of the appointment. After much discussion [redacted] opted to reappoint when all four wisdom teeth could be removed at the same time. On June 1st we received a call from Floss dental office requesting dates on xrays taken for [redacted]. At 4:45pm we received a phone call from [redacted] saying what poor care she has received in our office and with Dr. [redacted] because there was cement left in her tooth found by another dental office and she was unhappy. She demanded a refund of the amount she paid for the crown  the payment for her antibiotic, and the fees  she paid to Floss dental office, and she wanted payment by 5pm the next day. She stated she was at the point of getting a lawyer because of the horrible care she has received in our office.