Pizza Hut

We have worked with the customer directly and were able to reach a resolution that is acceptable both to the customer and Propel.

Hello Revdex.com,   Please submit our formal response below to the online complaint #[redacted] and also forward to Ms. [redacted].   [redacted] Dear Ms. [redacted],    Thank you for contacting the Revdex.com regarding your account with Propel Financial Services.  Please know that you are a valued customer.   We take all complaints and suggestions very seriously. We are very sorry to hear of your illness and surgery in August of 2014.  We would like to address each of your concerns regarding your Propel account and find a meaningful resolution to help you meet your obligation.   You entered into a Property Tax Repayment Agreement with Propel Financial Services on May 20, 2013 in the amount of $2,632.74 with your first payment due on August 1, 2013.  In July 2013 you established payments to be drafted from your debit card on a monthly basis.   The five following debit card payments were declined:  Sept 2013, Oct 2013, April 2014, July 2014 and Nov 2014. Subsequently, your account became delinquent as these payments were never brought up to date.    In addition to monthly statements, between April 25, 2014 and December 15, 2014, Propel made every effort to reach you via the contact information provided on your account.  Propel mailed five written notices to the 880 County Road 4206 address and initiated eight collection calls to number 903-280-0629 plus two emails in an effort to communicate the state of your account and offer assistance.  All attempts to contact you were unsuccessful and on December 18, 2015 your account was approved for foreclosure placement and forwarded to our outside counsel, Kohm & Associates.  Between January 15, 2015 and February 16, 2015, Kohm & Associates mailed two Notices of Default via certified mail to the address on record and both were returned as “undeliverable.”   Propel was unable to make contact with you until you reached out to us via online portal on May 4, 2015 and changed your contact information.  At that time your account had already been placed with the 3rd party counsel for foreclosure proceedings to begin.  Third party legal fees have already been assessed.  It is our policy to collect legal fees prior to entering into a payment arrangement for the remaining principal balance.   You are important to Propel and we are here to help you find a manageable solution.  At your earliest convenience please contact Hector Molina, Customer Service Supervisor, at 210-572-7012 or [email protected] to discuss possible options.     Respectfully, The Customer Service Team Propel Financial Services   [redacted]   Thank you, [redacted]

We chose this company and for good reason! Everyone is so nice and professional and were very concerned about our needs and satisfaction every step of the room addition process. They were excellent in communicating with us and respecting our needs and wants. The quality of their work was way beyond expectation and the end result is absolutely gorgeous!!! If you have any building needs at all, this by far is the company to go with. Thank you Brentwood Builders for all your hard work, you have made us very happy!!!

August 30, 2016Mr. [redacted]Re:                 Response to Revdex.com Complaint # [redacted]; Propel Account No. [redacted]Dear Mr. [redacted], Propel Financial Services, LLC was notified that you contacted the Revdex.com...

regarding your account with Propel.   We take all complaints and suggestions very seriously.  Below is an overview of your account history which we hope will provide the needed clarification.Our records show that you have one account with Propel, account number [redacted], which was originated with Moncor on August 3, 2007 in the amount of $4,255.38. Your account was modified on January 18, 2008, bringing the new balance to $8,356.63, with the first monthly payment of $122.09 due on March 1, 2008.  In January 2009 we agreed to modify the contract again to add additional tax years. The final amount financed was $12,407.21, with the first monthly payment of $181.09 due March 1, 2009. The term of your agreement is for 240 months with an APR of 16.9001%, maturing on February 1, 2029.   Propel Financial Services, LLC purchased your account from Moncor in October 2014.Your payments are applied to interest accrued and then to principal, which is in accordance with your contact.  Simple interest accrues daily, and is calculated from transaction date to transaction date. If there are variances in the number of days between transaction dates the amount of interest due will fluctuate, sometimes you could pay more in interest and sometimes you could pay less dependent on when your payment is received.   You have indicated that your March 2016 payment was all applied to interest.  Our records indicate that your payment was received on March 21, 2016 for $181. 09. From that payment, $143.41 was applied to interest and $37.68 was applied to principal. The reason our agent recommended that you sign up for automated drafting from your checking account was to ensure that your payments are made consistently on the same day every month.  By doing this you would eliminate any variances between the number of days your payment is received, which will ensure that your payments are applied to principal and interest as anticipated by your contract.  I have enclosed with this response a copy of your transaction history, which shows that your payments are being accurately distributed between interest and principal, dependent on when your payments are received. We believe that we have handled your account accurately and legally. However, if you have any other questions or concerns, please contact [redacted], Customer Service Supervisor, at [redacted] or [redacted]@propelfs.com. Respectfully,The Customer Service TeamPropel Financial Services August 30, 2016Mr. [redacted]Re:                 Response to Revdex.com Complaint # [redacted]; Propel Account No. [redacted]Dear Mr. [redacted], Propel Financial Services, LLC was notified that you contacted the Revdex.com regarding your account with Propel.   We take all complaints and suggestions very seriously.  Below is an overview of your account history which we hope will provide the needed clarification.Our records show that you have one account with Propel, account number [redacted], which was originated with Moncor on August 3, 2007 in the amount of $4,255.38. Your account was modified on January 18, 2008, bringing the new balance to $8,356.63, with the first monthly payment of $122.09 due on March 1, 2008.  In January 2009 we agreed to modify the contract again to add additional tax years. The final amount financed was $12,407.21, with the first monthly payment of $181.09 due March 1, 2009. The term of your agreement is for 240 months with an APR of 16.9001%, maturing on February 1, 2029.   Propel Financial Services, LLC purchased your account from Moncor in October 2014.Your payments are applied to interest accrued and then to principal, which is in accordance with your contact.  Simple interest accrues daily, and is calculated from transaction date to transaction date. If there are variances in the number of days between transaction dates the amount of interest due will fluctuate, sometimes you could pay more in interest and sometimes you could pay less dependent on when your payment is received.   You have indicated that your March 2016 payment was all applied to interest.  Our records indicate that your payment was received on March 21, 2016 for $181. 09. From that payment, $143.41 was applied to interest and $37.68 was applied to principal. The reason our agent recommended that you sign up for automated drafting from your checking account was to ensure that your payments are made consistently on the same day every month.  By doing this you would eliminate any variances between the number of days your payment is received, which will ensure that your payments are applied to principal and interest as anticipated by your contract.  I have enclosed with this response a copy of your transaction history, which shows that your payments are being accurately distributed between interest and principal, dependent on when your payments are received. We believe that we have handled your account accurately and legally. However, if you have any other questions or concerns, please contact [redacted], Customer Service Supervisor, at [redacted] or [redacted]@propelfs.com. Respectfully,The Customer Service TeamPropel Financial Services August 30, 2016Mr. [redacted]2546 SlatonGrand Prairie, TX 75052Re:                 Response to Revdex.com Complaint # [redacted]; Propel Account No. [redacted]Dear Mr. [redacted], Propel Financial Services, LLC was notified that you contacted the Revdex.com regarding your account with Propel.   We take all complaints and suggestions very seriously.  Below is an overview of your account history which we hope will provide the needed clarification.Our records show that you have one account with Propel, account number [redacted]8, which was originated with Moncor on August 3, 2007 in the amount of $4,255.38. Your account was modified on January 18, 2008, bringing the new balance to $8,356.63, with the first monthly payment of $122.09 due on March 1, 2008.  In January 2009 we agreed to modify the contract again to add additional tax years. The final amount financed was $12,407.21, with the first monthly payment of $181.09 due March 1, 2009. The term of your agreement is for 240 months with an APR of 16.9001%, maturing on February 1, 2029.   Propel Financial Services, LLC purchased your account from Moncor in October 2014.Your payments are applied to interest accrued and then to principal, which is in accordance with your contact.  Simple interest accrues daily, and is calculated from transaction date to transaction date. If there are variances in the number of days between transaction dates the amount of interest due will fluctuate, sometimes you could pay more in interest and sometimes you could pay less dependent on when your payment is received.   You have indicated that your March 2016 payment was all applied to interest.  Our records indicate that your payment was received on March 21, 2016 for $181. 09. From that payment, $143.41 was applied to interest and $37.68 was applied to principal. The reason our agent recommended that you sign up for automated drafting from your checking account was to ensure that your payments are made consistently on the same day every month.  By doing this you would eliminate any variances between the number of days your payment is received, which will ensure that your payments are applied to principal and interest as anticipated by your contract.  I have enclosed with this response a copy of your transaction history, which shows that your payments are being accurately distributed between interest and principal, dependent on when your payments are received. We believe that we have handled your account accurately and legally. However, if you have any other questions or concerns, please contact [redacted], Customer Service Supervisor, at [redacted] or [redacted]@propelfs.com. Respectfully,The Customer Service TeamPropel Financial Services

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The District Manager seems to just be shrugging off the incident saying that they didn't have the order period.  My reason for the complaint had to do with the way I was spoken to by her Employee and so-called Manager.  I am not one to complain to get things and did not ask for anything, but it seems that this District Manager thinks a simple apology is sufficient and does not even address the fact that her Manager was rude,and treated us like we did not even matter.  Several others have gone into the Pizza Hut since this and have had similar incidents along with Employees waiting on them to pay for their food with food in their mouths.  This Pizza hut is a disgrace to the chain and to just shrug it off shows that it does not even matter .  Since I am not going to get a apology from the person of whom spoke to me in such a manner I wish to receive a coupon to use at a Pizza Hut outside of the [redacted] Branch if possible.  I have always liked Pizza Hut, but myself nor my Family will ever use the [redacted] store again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Additionally, I will be enrolling in ACH today. Thank you very much.
Regards,
[redacted]

[redacted] is fully aware of ** state law. [redacted] received a important notice to consumers using public movers and warehousemen and sign that she received it. In the booklet it states she has 90 days to file a complaint. Today is July 8th 2015 her complaint is for September 2014. The...

consumer booklet also explains about lost and damaged articles. [redacted] responsibility was to note any lost or damaged articles upon delivery. Quality moving can not be responsible for her household goods in storage once we release it from our possession. Quality Moving had no  care control or custody of the furniture for 10 months. Before Quality Moving hires an employee we do a criminal back ground check on each employee. The men on [redacted] move are all long term employee's at the minimum 8 years on the job. [redacted] never called or contacted me about any lost or damaged claim. If [redacted] would like to file a claim properly Quality Moving will honor her claim. I will need a receipt for proof purchase of the TV stand. Photos of the marble with the weight of the marble.

Dear [redacted],   Thank you for contacting the Revdex.com regarding your accounts with Propel Financial Services (“Propel”). We received the following from you through the Revdex.com. “I GOT BEHIND IN MY PAYMENTS. CONSEQUENTLY, I RECEIVED A LETTER IN LATE NOVEMBER...

2017 TELLING ME THAT I OWED 2600 AND NEED TO PAY THE AMOUNT WITHIN 20 DAYS. I CALLED TO SEE IF I COULD MAKE AN ARRANGEMENT AND WAS TOLD NO AND THAT I NEEDED TO PAY THE FULL AMOUNT DUE. BUT THE LETTER STATED ONE AMOUNT AND THE REP TOLD ME IT WAS NOW 3100 DUE.!!! I FINALLY MANGED TO GATHER 2900.00 I CALLED TO FIND OUT IF I COULD PAY HERE IN SAN ANTONIO AND WAS TOLD I NEEDED TO SEND ALL PAYMENTS TO DALLAS, TEXAS!!! AND THEN THE REP TOLD ME TO SEND IN THE $2900.00 HOWEVER, THE AMOUNT NOW DUE WAS 3600.00. I COULDNT BELIEVE IT.. IT KEEPS CHANGING. I WAS ALSO TOLD THAT THAT THE ATTORNEY FEE GET PAID FIRST AND ALL REMAINING MONIES THEN GO TO THE AMOUNTS OWED. THATS NOT FAIR!! WHY DOES THE ATTORNEY GET PAID FIRST AND THEN THE CLIENT. THEIR LETTERS NEVER INDICATE THAT AND THE AMOUNTS STATED ON THE LETTER ARE NEVER THE SAME WHEN CALLING. I SPENT OVER 23 MINUTES WAITING TO TALK TO A REP THIS LAST TIME ONLY TO BE TOLD I NOW NEEDED TO SEND ANOTHER DIFFERENT AMOUNT THEN STATED ON THE LETTER. LAST WEEK I RECEIVED ANOTHER LETTER STATING THAT THEY STILL INTEND TO GO THROUGH WITH A FORECLOSURE. THAT I STILLED OWED $829.00 WHICH ONCE AGAIN DID NOT MATCH WHAT THE REP TOLD ME. AS OF SATURDAY, I SENT ANOTHER $850.00 I CALLED TODAY AND SPENT 18 MINUTES AND STILL COULD NOT SPEAK TO A REP. I FINALLY HUNG UP. PLEASE HELP. I DONT UNDERSTAND SO MUCH INCONSISTENCY. AND WHY PAYMENTS MUST BE SENT TO DALLAS, TEXAS?”   The following is a list of events that resolved the complaint. On 2/6/2018 [redacted] our customer service manager reviewed the accounts and explained the process for accounts in default with [redacted]. Jessica discussed the amounts to take the accounts to current. On 2/8/2018 we received payments to make the accounts current and take the accounts out of default status. We also waived fees of $55.00 and placed the accounts in good standing. We apologize for the inconvenience and miscommunication we may have caused. Appropriate feedback has been relayed involving the accounts. I’m glad we could resolve your inquiry. We are here to provide great service and assist our customers in any way we can. We can be contacted at ###-###-#### or at [redacted].    Respectfully, The Customer Service Team Propel Financial Services

We have been in contact with the customer and are working with Mr. [redacted] directly to address his concerns and reach a solution that is acceptable to all parties.

Complaint: [redacted]
I am rejecting this response because:
This is my third attempt to stop this company from harassing me and the first time they have responded. Not once have they made any attempt to apologize for harassing victims of identity theft. Even in this response they only try to justify their actions. They claim it will take up to 6 weeks to stop all mail to us because they are not caught up with today's instant messaging culture but it did not take them that long at all to send their first letter to us after the first of February had past. I also wonder if this takes into account the month since we first notified them to stop mailing us and they and  the Revdex.com iggnored us or if they plan on counting 6 weeks from now? They can give all the benevolent reasons they want for offering their services but their advertising tactics ARE deplorable. I was being nice the first time by just posting a review rather than a complaint, but they somehow got the Revdex.com to remove it shortly thereafter. I called the company and left a second review, both of which were ignored. I filed this complaint to get both this company and the Revdex.com to do the right thing. I want this company to stop bothering us, but their response indicated they are not interested in ceasing and desisting but justifying. My reviews against the 3 tax loan agencies harassing us since our tax identy issues are my only experience with the Revdex.com, and I have not been impressed, but this company by far has been the least responsive of the three.
Regards,
[redacted]

We appreciate the opportunity to resolve this issue via the Revdex.com.  Our customers are very important to Propel and we take all complaints and suggestions very seriously.  We have made contact with the customer and have provided a satisfactory remedy to...

this complaint.Thank you,Customer Service TeamPropel Financial Services

Hello Revdex.com,Our Customer Service Manager, Ms. [redacted], has attempted to contact Ms. [redacted] in an effort to resolve this issue.  Ms. [redacted] has left voice messages for Ms. [redacted] on August 21st, 24th, and 27th.We would ask Ms. [redacted] to please call [redacted] directly at 210-581-7713 at her earliest convenience during normal business hours.We look forward to working with Ms. [redacted] regarding her concerns.Thank you,Propel Financial Services

Revdex.com:I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. The response is completely false, and I feel like my character is being assassinated to the point I almost want to get my neighbor [redacted] who is an attorney involved. I am a highly respected veteran with the utmost integrity and compassion for others, and Pizza Huts manager is making false statements. He and I had an issue which I respectfully disagreed and listened to him on. Never was his employees/drivers in on this. The only time I interacted with the driver was when the driver contacted me from a personal number other than Pizza Hut, to ask me how to gain entrance into my gated community Inwhich I in return provided the general access code all businesses and deliveries use, this an example of me going out of my way to assist Pizza Hut who already in my history have been failing to meet Pizza Huts standard (the other time they called me to tell me they were running late so I was given a discounted rate-not free!but I love Pizza Hut so much I used delivery again). Then the 2nd interaction with delivery was to call that number I was called on to quickly catch the delivery guy after he had left to tip him as I told him I was sorry and forgot to tip because I was caught up in reaching management about an in recognizable pizza but delivery said it was fine because he was off shift and could not accept my tip. Delivery and my interactions were very cordial actually, & I feel like the manager is casting some other variation of the truth because he was so combative and argumentative to not even allow me the respect to voice my own disagreement as he kept speaking over me in where I called the hotline to find out this same manager had opened the store that morning and you the time of our interaction he had already been overworked and to my opinion "burned out" and unfortunately I had to deal with his attitude on the end of his long and overworked day! So please do not end my deliveries to my address! I am actually grateful for the deliveries most businesses don't come out as far as [redacted].

this pizza hut, charged me 26$, they gave me the wrong pizza, the chicken on the pizza was spoiled, when I called they hung up, I called their hotline I was promised a refund. I never got anything from them. They are a fraud. a food inspector better check the way they handle their food before some becomes sick from their chicken
I have photos to prove this.

From: Derick M[redacted] Sent: Thursday, November 05, 2015 2:35 PMTo: [redacted]Subject: Re: regarding complaint filed by Ms. [redacted]   I am truly sorry for this as I have an outstanding track record with providing top level results to customers.  [redacted] told me to install the cabinets, even though the shelves were not adjustable, and now she is claiming that is not what she wants.  I purchased and installed the countertops, which I invoiced her for the labor, and she has yet to pay that balance.  The texture was touched up as well as the paint.  The only work that was still to be complete was the floor, doors installed on cabinets and the end shelf, which is very little considering the size of the kitchen.  The amount left on the projected total is over $3k, in which I still haven't added in the extras for the price difference for the backsplash she chose.  I am more than happy to resolve any issue that she has but I will not work for free or donate anymore material and labor on the job.  The pantry floor was completely redone and new hardwood floors put in the pantry through hallway then sealed.  I have pictures off all this as to support our efforts in taking care of Ms [redacted]     Please let me know if you have any questions. Thank you, Derick D&D Concepts [redacted]

First I would like to start out with the day of the estimate. Quality Moving was scheduled to do an in home estimate on 11/27/15 at 9am. The estimator had called on his way and [redacted] refused the in home estimate after scheduling it. John my estimator had asked what was going and did a...

phone estimate.From the phone conversation he wrote down what was going on the estimate. see attachment. there was also a 2nd bedroom that also went that is not on the estimate. the estimate was for 3 hours plus a half hour travel time. The day of the move it was raining out and we had to wrap all the furniture in the house before bringing it to the truck. [redacted] also made the men shrink wrap the mattresses before taking them out. The quote was for 3 hours and the actual charges were for 3.25 hours plus the travel time. [redacted] was aware of the charges. that the estimate was 3 hours plus a half hour travel. As she signed the order for service. see attachment. as to the men folding the furniture pads and hanging up the rubber bands. this is a safety issue and to comply with OSHA. The men must have a safe work environment. They can't have furniture pads on the floor of the truck and expect them not to trip when there carrying furniture. I feel that Quality Moving inc provided the service that was quoted to [redacted]. It seams to me that [redacted] had in her head that it was only going to take an hour and a half to two hours when she was told all along it was 3 hours plus the travel time.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]the question about early payoff they mention your still access all future interest if payoff early.

Complaint: [redacted]I am rejecting this response because:  When [redacted] spoke with the Estimator who identified himself as Jack he was the one that advised that IF the move only took 2 hours the price would be $416 and $556 IF it were 3 hours.  Having been actively searching for a mover, each one we contacted  had completed the estimate over the phone, some advising that they utilized a computer program and just had to enter the items to do the estimate.  There was NOT a 2nd bedroom that was also moved. The only item from the 2nd Bedroom that does not appear on the estimator's list that was moved was a Twin Bed  and as I previously stated in the initial complaint we added a dog crate, which was in the 2nd bedroom, and two (2) Rubbermaid totes.  I noted that the un-professionalism displayed by leaving our TV on the truck was not addressed.    This is certainly something that is NOT in my head ... it happened along with the disorganization &  deliberate slow down of the moving process by the moving crew, evidenced by one of the workers even stating that "moving with this guy is like playing a game of Tetris".  An appropriate analogy, considering that they instead of moving out furniture blocking clear access first they moved around it and attempted the same moving in to the point of MY moving our dining room table out of the way so they would not have to stop carrying in a corner curio in order to do so.      Regards,[redacted]
Regards,
[redacted]

Response to Revdex.com Complaint # [redacted] February 22, 2016   Dear Mr. [redacted],    Thank you for contacting the Revdex.com regarding your closed account with [redacted] Financial Services.   We take all complaints and suggestions very seriously.  Below is an...

overview of your account history which we hope will provide the needed clarification.   Your Property Tax Solutions account was established on June 21, 2013 in the amount of $6,285.31 with the first payment due on August 1, 2013.  According to our records the tax lien covers the 2012 tax year.   In December 2013 [redacted] Financial Services acquired Property Tax Solutions accounts. All accounts were migrated into [redacted]’s data repository with the existing Property Tax Solution information that was on file.     On May 8, 2015 you contacted our office and we advised you that you had an account balance with us.  At this time you claimed that your mortgage payment also covered the taxes.  The representative asked that you provide documentation to support this claim.   On July 29, 2015 you contacted our office and requested that we send you a statement of account.     After additional back and forth with you regarding the account, [redacted] discovered that there was an error with the payments on your account.  We investigated the matter and resolved the issue.   In February 2016 the new statement reflects the corrected balance of $5,209.19 once all payments had been reversed.   Enclosed herewith are the following documents:   The promissory note executed by [redacted] and [redacted] on June 21, 2013. Fort Bend County Tax Office Payment Information verification Property Tax Solutions paid 2012 taxes.  Email communication advising of the acquisition of Property Tax Solution accounts base. Statement of Account     If you have any other questions or concerns, please contact [redacted], Customer Service Supervisor at [redacted] or [redacted].     Respectfully, The Customer Service Team [redacted] Financial Services

Complaint: [redacted]
I am rejecting this response because: The reply by the business is non responsive to the issue at hand.  While [redacted] admits their negligence in the handling of my account they say nothing as to how they intend to address the issue of interest and penalties that have accrued as a result of that negligence.  Since filing my complaint I have received a "Notice of Default and Threat to Accelerate" from a law firm sent on behalf of [redacted].  I do not believe [redacted] to be negotiating in good faith on this matter.  What I want from [redacted] is a clear statement assuring me that they are immediately cancelling  all collection actions by [redacted], and forgiving interest and penalties that accrued as a result of negligence.
Regards,
[redacted]