Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond.
After reviewing the additional information provided by the complainant I was able to determine that the customer did request a refund within the allotted time.
The complainants order #[redacted] dated 10/13/2015 has been refunded in full, $244.88 on 6/30/2016.
Please allow 5-7 business days for these funds to reflect back into the complainant's bank account.
Thank you again for the opportunity to resolve this complaint.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this reply.
If the complainant has any documentation to substantiate their claims regarding their sponsor we ask that it is submitted to [email protected] for review.
In addition to the Plexus refund policy being available on the company website and in the Ambassador Policies and procedures, it is also included in all orders placed and orders shipped emails. If the complainant provided a valid email address during their signup process, they would have received a copy of the refund policy prior to receiving each order. (Please see attached email examples)
As a sign of good faith and in an effort to resolve this compliant Plexus will issue a refund for the complainant’s most recent order.
A refund for $180.58 was issued on 9/21/2016.
Please be aware that it can take 5-7 business days for these funds to reflect back to the complainant’s bank account.
At this time the complainants has been closed and no additional refunds will be issued without reviewing documentation which may substantiate their claims of an unethical sponsor activtty.  
Please let me know if you have any additional questions.

To Whom It May Concern,In the Ambassadors initial complaint she stated she beganemailing Plexus on 11/25/2014. Unfortunately the order had already processedprior to that email, as it is an automated process that begins prior to thestart of the business day. She did however refuse the package and the order,less shipping and handling as stated in our return policy, has been refunded.Plexus is not responsible for any bank fees or charges thatthe complainant has incurred. The complainant had access to turn off theshipment, unfortunately she did not do so in time. She states in her email thatshe went into her back office the morning of 11/25/2014 and turned off herback-up order (automatic shipment), this stopped any further shipments fromprocessing. However, she would have had to cancel this shipment 24 hours before itwas set to process. Unfortunately she made no attempt to cancel the shipment orcontact Plexus until after the order had processed.The Ambassador’s account has been cancelled. She willreceive no additional charges or shipments. She is unfortunately outside of ourpolicy to receive a refund on her shipping costs or her annual fee, which waspaid on July, 3 2014.If I can be of any further assistance please let me know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowi did not sign up as an embassotor. The person I was buying the product from sign me up as the embassotor to benefit herself to move up within the network.  She gained from signing me as an embassotor!  I in no way shape or form had, have or will in the future have any interest in selling the product or becoming a part of any type of network sales. I was not told anything to the fact that I was becoming a part if a network sales team until the instant I wanted to return the products!  How convenient how this works so this company can keep one's money. This is really s sad way of making money. Again I am going to ask that I receive a refund for the products as stated in your return policy as a consumer!!!

Regards,

Thank you for the opportunity to respond to this complaint.I have carefully reviewed the complainants account and have determined that the refund was processed in accordance to our policy.The refund on the order was processed on 05/19/2015 in the amount of $94.99. The credit was...

applied to [redacted] ending in [redacted].If you should need anything further please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted] dated 10/5/2015 has been

refunded, $108.00. The complainant’s order [redacted] dated 11/5/2015 has been

refunded, $93.55.  The complainant’s

order [redacted] dated 12/5/2015 has been refunded, $93.55.   Please allow 5-7 business days for these

funds to reflect back into the complainant’s bank account. It is not necessary

to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 10/22/2015 has been refunded,

$160.39.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

I have been a customer since Feb. 2016 and I am thrilled with the results I have been seeing. There were a few hiccups as the company worked on their computer system, but they have improved upon it and it's working better than ever! My doctors are thrilled at my levels and I'm excited to be a part of this growing company. There may be some growing pains, but Plexus does a great job in fixing any issues head on!

I've placed a few orders for Plexus products and have noticed that the tax rate was calculated incorrectly. I have submitted several e-mails and phone calls but have not received a response to address this issue. I only received an automated reply.
I would like to have an explanation regarding how the taxes are calculated.

Ordered the beginning of March. Received 2 emails. One was a welcome. The other had my log in info. 2 weeks go by and still no word on shipping. 3 days ago my shipping label has been printed, still not shipped. Received a third email with a youtube link with the CEO stating they had problems. No one has made contact with me abot my order and I haven't been able to reach anyone. Spent 3+ hours on hold trying to speak to someone with no support. Finally filed a claim with my bank to get my funds back. DO NOT USE.

How in the [redacted] was I charged $800 then again $600 the same exact day. No purchase order because I dont even know who you are or wtf you sell. See you in court!

I signed up to receive an auto shipment of Plexus [redacted] It is explained that you only need to purchase 3 months and then you can "simply" contact the company to have your Auto ship cancelled either by phone or email or by logging into your account. in October, I tried to log into my account and the system was completely changed. I couldn't log in. I sent an email and waited for a response. I never got one. I have since sent at least 7 emails to cancel my auto ship and as of December 3rd have never heard back form them and I received another auto shipment this month. I called them and was on hold for over an hour and no one ever answered.
I feel like this company is a fraud. In order to have my auto ship canceled I am being forced to cancel my credit card and have a new one issued so they do not have access to it.
Beware when using this company.

Not satisfied with the product did not work the way they advertise. Did not loose weight. I wanted refund company never call back. I just let it go.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To Whom It May Concern,As our offices were closed on Black Friday and the ties with the gentleman stated had been severed prior to November 29, 2013, we were unable to verify a conversation in regard to the Black Friday discount or not receiving emails. We do sympathize with the situation however, so we have refunded a total of $37.66 for the Black Friday Discount. I have attached the invoice for this order reflecting the refund applied.As far as the automatic shipment we are unable to refund until we have received the package back. The Automatic Shipment Report has also been attached showing that the automatic shipment was set up using the Extranet login by the distributor. I am willing to make an exception and refund this order however, the products will have to be returned to us. As soon as we have received the products back to our warehouse we will issue the refund.I hope this is a satisfactory resolution. If anything further is needed please do not hesitate to let me know.Best Regards,[redacted]Plexus Worldwide, Inc.

Thank you for the opportunity to respond to this complaint. Iapologize for any inconvenience the Ambassador has had in the renewal of herannual fee. While the renewal is mentioned, it is not “hidden” in any smallprint. Our Policies and Procedures are provided in a text box to scroll or withthe...

ability to open them in a new window for easier reading or printing. Priorto becoming an Ambassador the interested party must click “Agree” to thesePolicies and Procedures. The section on the Annual Web Hosting fee is below.Section 1.I.1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions. Upon review of the Ambassador’s account I see that we stillhave not received the cancellation form from her. As stated in Section 9.A.1 ofour Policies and Procedures a written notice is required to cancel the account.This is to protect our Ambassadors as this is a business agreement and acontract has been agreed upon. As soon as the form is completed and returnedthe Contract can be terminated and the Ambassadorship dissolved.  I have attached another copy of this form forthe Ambassador to complete and return at her earliest convenience. Upon receiptof the completed form the account will be closed and the Annual Web Hosting Feerefunded.If I can be of any further assistance please do not hesitateto let me know.Thank you,Plexus Worldwide, Inc.

To Whom It May Concern,Thank you for the opportunity to address this complaint as we value our customers and Ambassadors greatly.I wholeheartedly apologize for the difficulties this customer has experienced in receiving our 60 Day Money Back Guarantee.The customer was entitled to...

receive a refund on all orders placed 60 days prior to her letter, as she stated, was dated May 21,  2014. The only order to fall within those 60 days would have been the April 11, 2014 order. Due to the setbacks on this account, however,the Plexus Worldwide Refunds Department has refunded four orders for a refund total of $384.06. Please allow 5-7 business days for your bank to reflect these credits. We appreciate your business and sincerely hope this resolution is to your satisfaction.If you should need anything further please do not hesitate to let us know. Thank youPlexus Worldwide, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I prefer Plexus Worldwide issue me a check in the amt of $ 88.62 they agreed to.
Regards,
Di W[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I want to thank you for doing what seemed impossible! You have been very helpful in solving my problem! Thank you so much for your time, hope you all have a lovely day!

Regards,