Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant was in contact with our customer...

service

department on 12/2/2015. The complainant’s order 80684270 was stopped. The

complainant’s order [redacted] has been refunded, $122. Please allow 5-7 business

days for these funds to reflect back into the complainant’s bank account. The

complainant’s account has been closed.Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and...

the

auto-shipment stopped.The complainant’s order [redacted] has been refunded, $ 124.95.

Please allow 5-7 business days for these funds to reflect back into the

complainant’s bank account. It is not necessary to return this order.We apologize for the delay. Please let me know if you need anything further.

The correspondence gives conflictual information.    In one paragraph it says "DO NOT RETURN" the product and in another it says "RETURN".    Please let me know what is desired.  
Otherwise, the refund and closing of my account is acceptable.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does follow through with what it claims it will do, I will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I appreciate the refund and the other information provided; however,  I would like instructions as to how to order the SLIM this month at the preferred customer price of $79.99 minus the 10% discount.  The direct contact number for problem resolution referred to in the response of Plexus did not come through with the message I received via the Revdex.com.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 1/17/2016 has been refunded, $158.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID 11186567, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Tiffany Wallace

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I cannot tell you what time I called on June 21, as I called from my office phone, and I have no way of retrieving the call log. If they claim there was no wait time on June 21, then I must've gotten a bad number or something. I don't know. However, I have attached a copy of the email as a screenshot from my computer. You can see all the windows I currently have open, as well as the date and time of today in the lower corner -- I don't want you to think I'm trying to photoshop anything. I do not have a ticket number because nobody ever responded to me. If the email address [redacted]) is incorrect, then that would explain why no one responded, but it is what I got directly from the website. I appreciate this manner getting resolved rather quickly.
 
I would like to ask that this complaint not be closed until I have confirmed that the money has been refunded to my account. I understand that this can take up to 7 business days, so an acceptable closing date would be Tuesday, June 19, 2016.

Regards,

Thank you for giving us a chance to address this concern.Ms. [redacted] was offered a refund upon the receipt of the returned product which we still have not received.  In the best interests of the situation, we have authorized an immediate refund of $132.15 which has already been...

credited today.  The transaction number is T#[redacted].  The funds will take approximately 24-72 hours to return to her account.We will consider this matter closed.Thank you,[redacted]Customer Service ManagerPlexus Worldwide

Dear Customer,

The website states the following.

Directions:

Half an hour before a meal — it does not matter which meal, it can be breakfast, lunch or dinner — pour the Plexus Slim powder into a 12 ounce glass/bottle of water, stir/shake...

and drink. That's all there is to it!

When used as part of a daily hydration regimen (1 stick pack per day), Plexus Slim promotes:

Loss of weight and inches by burning fat, not muscle

Healthy blood sugar levels

Healthy cholesterol and lipid levels

Healthy willpower over food choices

Free radical scavenging (reduces oxidative stress)

The Product is so successful that many of our customers ask if they can take more then the required amount, which is 1 Single Stick Serving.  So Plexus Worldwide has stated that you can take up to two servings a day, but that is not the requirement to be effective, nor do we advertise that the bag is a 60 day supply.

We offer a 60 day MBG, which clearly is stated on the bag and could be the source of confusion for the customer.

If this is not satisfactory to the customer, we are happy to honor a full refund for the order. The customer need only send the product back under the Money Back Guarantee.

Thank you,

Quality and Regulatory Affairs Manager

I replied to the complaint earlier today and stated that I had reached out to the person who signed up [redacted] and was waiting for a reply. I received a reply and she states they did discuss the return policy but incorrect information was given to [redacted]. Attached is the conversation between [redacted] and the person who signed her up, [redacted], which shows an offer of a refund was given to [redacted] but she declined it. [redacted] feels that Plexus misrepresented the return policy and should be the one to issue the refund. Plexus did not misrepresent the return policy in any way and post all of our return policies on our website and the Policy & Procedure she had to agree to at the time of sign up. We see both [redacted] and [redacted] being at fault with this situation. [redacted] agreed to the Policy & Procedure without reading it and [redacted] gave [redacted] wrong information about the return policy.

 

Because our distributor gave incorrect information we would be more than happy to issue refund for the product [redacted] purchased. We will not need the unused product to be returned to us to process the refund and have issued refund in the amount of $239.06. We do not issue refund for shipping.

 

Should you have any other questions and/or concerns please feel free to contact me again.

 

Thank you,

Director of Corporate Compliance

Plexus Worldwide, Inc.

To Whom It May Concern,First, thank you for allowing me to reply to this complaint and yes, if the representative was rude in any way you have our sincerest apologies.I have reviewed the complainants account and found that the returned orders have been received and the refund has been submitted to...

our Refunds Department for processing.We received one order on 3/25/2015 and the second on 3/30/2015. I have followed up with the Refunds Department and the refunds are scheduled for today, 3/31/2015.Please allow 5-7 business days for processing through our Merchant account and back to the complainants bank.I hope this meets the satisfaction of the complainant. If you should need anything further please let me know.Thank you.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with our company. The complainantbecame an Ambassador (distributor) with us on 3/1/2015. The complainant signedup online and at the time of sign-up the...

complainant agreed to the Policies andProcedures all of our Ambassadors follow. It is our responsibility to adhere to these Policies andProcedures therefore, I am unable to grant the complainants request to refundthe order outside of this policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador return policy below for reference. Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition. A refund was processed however, on the products that werereturned unopened. That refund in the amount of $161.66 was processed on4/3/2015 and should reflect in the complainants account within the next coupledays, depending on the complainant’s financial institution.I have attached a copy of our Ambassador Cancelation Form.In order to cancel the Ambassadors account with us we will need her to fill outthe form and sign a written signature and return to us via one of the methodslisted on the form. This will remove all credit card information and inactivatethe account.If you should need anything further please let me know.

To Whom It May Concern,Thank you for the opportunity to respond to the complainant.We encourage our potential Ambassadors to try the products as a Customer before deciding to begin their business with us. In this manner they are able to take full advantage of the 6o Day Money Back Guarantee if they are unsatisfied for any reason. It is unfortunate that the complainant feels she was “pushed into becoming an Ambassador”. Her sponsor’s information was given to our Compliance Department for further review.I do apologize that the complainant had such difficulties in finding our contact information. As stated in my previous response the information in located on the back of every package and bottle, on the website under “Support” and on the emailed invoices sent after every purchase. We do however, appreciate your feedback on the concerns of our website. This information was forwarded to the appropriate department for review.If you should need anything further please let me know.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 05/25/2014. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return policy is also documented on all invoices emailed to the complainant at the time of purchase and available in the back office (personal internet log-in). The complainant does have access 24/7 to turn on and off all automatic shipments. We understand that sometimes when calling from a different time zone it can be difficult to reach us during our normal business hours. Therefore, for the convenience of our Ambassadors, they have complete access to their accounts via their personal internet log-in, referred to as their Back Office.The complainant was refunded for the total product cost in accordance of the above policy. This refund in the amount of $119.85 was processed as of 7/18/2015. Please allow 5-7 business days for the complainant’s financial institution to process the credit, depending on their procedures. If you should need any further assistance please let me know.Thank You.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The complainant’s order [redacted]ated 11/4/2015 has been refunded, $120.10. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to summit a second response to this complaint.
The complainant’s refund requests were denied due to the lack of evidence provided linking the complainant’s illness to Plexus products.
In the interests of resolving this complaint we will make an exception to the Ambassador return policy.
(Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.)
The complainant will be refunded the purchase price for any products returned in resalable condition.
Please provide the tracking number for your shipment back to;
[redacted]
Revdex.com Complaint# [redacted]
A refund will only be made after the product has been returned.
Please let me know if you need anything further.

I need to have my refund in a check  I paid off the credit card that was used for this transaction so I need to have it in a check