Plexus Worldwide

I am having an aweful time with this company! Called them numerous times and have been on hold for over an hour...no answer. Emailed many times..no answer. Canceled, no response. Reported them to my credit card and had to stop payment. THey tried four times to get my money, then changed there number somehow and got it to charge my account. I have been so stressed over all this. I have all emails and phone call attemps on record. Talked to Discover card for 30 minutes to put another stop on this. Now I looked on the Revdex.com site and see I'm not the only one with the same issues. HORRIBLE customer service!

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant was in contact with our customer service

department to track their order [redacted] and was provided tracking number [redacted]

The complainant’s order [redacted] was delivered today 12/7/2015 at 11:32 am

local time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

complainant’s membership fee [redacted] dated 9/11/2015 has

been refunded, $34.95.     Please allow

5-7 business days for these funds to reflect back into the complainant’s bank

account. We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am really surprised that the company didn't offer to refund all of my money and also send me my order based on what I have been through.  I find it very interesting that this was caused by a computer upgrade because nothing was put out about that and why would that effect receiving phone calls to customer service.  Oh well I am interested in getting my order so I will accept what they have done.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

K[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and...

the

auto-shipment stopped.The complainant’s order [redacted] dated 10/20/2015 has been

refunded, $ 103.95. The complainant’s order dated 11/20/2015 [redacted] has been

refunded, $ 103.95. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return these

orders.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/10/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.
We apologize for the delays.
Please let me know if you need anything further.

My mom was recommended to try plexus through a coworker at work. we got an order from her husband to try it out for a month, we liked it and a few weeks later I decided to join as an ambassador so I would get discounted plexus for myself and my mom. It's been a week since ordering, I haven't received any tracking information, and/or a response to my emails concerning my order. it has been impossible to get in touch with anyone by phone, the other day I was on hold for nearly an hour before being disconnected by an automated message that there were a high volume of calls and to call back some other time. Although this company has a great product, I regret getting caught in this nightmare that has only just begun. Worst costumer service! I honestly regret spending my hard earned money on them.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/5/2015 to request that future monthly auto shipments be canceled and that their orders be refunded. We apologize of the confusion that occurred due to the complainants multiple accounts [redacted] and [redacted]. The complainant’s accounts have been closed. The monthly auto shipments have been canceled.
The complainant’s order [redacted] dated 10/5/2015 on account [redacted] has been refunded, $32.66.
The complainant’s order [redacted] dated 1/5/2015 on account [redacted] has been refunded, $36.71.
The complainant’s order [redacted] dated 10/28/2015 on account [redacted] has been refunded, $135.26.
The complainant’s order [redacted] dated 11/28/2015 on account [redacted] has been refunded, $134.94.
The complainant’s order [redacted] dated 9/30/2015 on account [redacted] has been refunded, $134.94.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I reject this response.First of all I was not requesting a refund of $294.44. It was only $151.15. The $445.59 is only the total amount in dispute. I did inform you on November 29, 2013 (Black Friday) via the telephone. At this time I notified a supervisor, a female in the back office, and Andre in the back office. I also informed them that the Ambassador who signed me up, [redacted] Payne, never turned on my emails. Andre said that he would consult the IT department and contact me on December 2, 2013 which he never did. I notified the company and simply wanted the Black Friday discount applied to the order that I placed on the previous Sunday November 24, minus my $100 auto qualification for commission which would be $294.44. I believe this was only 10%.Second, when I called in to inquire why I hadn't received a commission check I was told it was because it was less than $10, and once I had accumulated more than $10 a check would be sent. This man is whom I spoke to is the same man that sent me my ambassador termination form. The company obviously needs to get their story straight. I NEVER activated a backup order! I would never do so considering the products that were ordered. Once I received an email that this order had been shipped I immediately turned off everything I could and deleted my credit card information since this charge was fraudulent and not authorized. When I had called in the past in order to return products I was told the products must be IN THE MAIL by 5 days after the receipt. No mention was made of first calling the company for authorization. Your policies and procedures need to be made into suitable formats for the handicapped or you need agents who are willing to read this material, correctly and consistently.This sounds like a reasonable, fair, and well intentioned suit with the Americans with Disabilities Act. I have tried to deal with the company, and now the Revdex.com. Obviously you do not seem to understand that I am blind and have no way to look over [redacted] or really anyone else's work. I tried going over her head and no one would help me. Even [redacted] contacted the company on my behalf and could not get a resolution, or even a response. All of the information received from this complaint has been contradictory to the information I have been given over the phone.Regards,[redacted]

Every time I receive a package I have to wait downstairs by my mailbox because I always seem to owe Postage or they send the package back to Arizona. The first time it happened I owed 5¢ & I wasn't home at that time so they sent the package back. 2nd package I owed 40¢ so I had to make sure I was home for the next 3 days so I could give my postman the 40¢.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 1/23/2016 will be refunded, $114.95. This amount is minus the $4.05 original shipping charge however it is not necessary to return this order or original packaging at this time. Please see the attached Retail Customer Return Policy.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account.
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays. I have reviewed the complainant’s account. The...

complainant’s order’s refund process has been started

today. The complaint’s account has been canceled. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the information, I have determined that the above referenced RMA number has been refunded in the amount of $156.01.  That is the order total, minus the shipping fee of $9.15.  The funds were applied to the...

[redacted] used in the original charge, refund transaction #[redacted].

Our apologies for any frustration Ms. [redacted] may have experienced.  Please let us know if we can be of further assistance.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted], dated 12/16/2015 has been refunded in the amount of $128.85. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The preferred customer account 785973, [redacted] has been closed. The provide email ticket number, [redacted] lead us to the requested refund is for order number [redacted].
The complainant’s Mr. and Mrs. [redacted]’s order [redacted] dated 11/21/2016 was charged $147.61 on 11/21/2016. The [redacted]’s then filed a charge back with their banking institution that reversed the charge on 3/17/2016. Please see the attached detail of the $147.61 to the [redacted] card ending in [redacted].
Plexus Worldwide no longer folds these funds to refund. Please contact your banking institution and provide any documentation proving otherwise.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Summer G[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] was shipped 1/11/2016 with the tracking number [redacted] We are currently working with our new computer systems to provide tracking numbers. Our customer service phone number is [redacted] We are currently experiencing longer hold times to speak with a customer service representative.
We apologize for the delay.
Please let me know if you need anything further.

I love these Products and the company! I have met the President of this company Alec and he is a great guy honest and very upfront about the company and business. I went to an Opportunity meeting that he spoke at With Wendy Larsen a Diamond Ambassador and Loved it. I have been taking the Products since Febraury and has notice more energy, losing inches, I happier, I sleep amazing at night, I have no more pain, no more sugar craving or migraines, I haven't been sick since I started. My skin is clear and my hair is growing so fast and healthy. I just feel and look so much better, healthier. I love my plexus Tri plex and Xfactor. I haven't tried a product yet from Plexus that I didn't love :)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you. 

Regards,