Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am really surprised that the company didn't offer to refund all of my money and also send me my order based on what I have been through.  I find it very interesting that this was caused by a computer upgrade because nothing was put out about that and why would that effect receiving phone calls to customer service.  Oh well I am interested in getting my order so I will accept what they have done.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

K[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service and shipping delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/12/2016 has been assigned the USPS tracking number [redacted]7. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] dated 4/12/2016 was refunded the 15% discount in the amount of $14.65 on 4/26/2016.
The complainant’s order [redacted] dated 4/12/2016 has now been refunded the remaining amount of $94.90.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays.
The complainant’s Ambassador Account [redacted] has been closed.
The complainant contacted our customer service department by email on 3/18/2016 to inform of their intent to return their order 82247064.
The complainant’s order [redacted] dated 3/18/2016 will be refunded, $160.04.
Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account.
It is not necessary to return the order at this time.
Plexus Worldwide Ambassadors are paid after the first 100 PV and an auto shipment must be current until the end of the month.
The complaint’s Ambassador Account created 219.95 PV in the month of March 2016. 219.95 – 100 = 119.95 x 15% = $17.99. However please see the attached image “AS Canceled 3-30-2016.” The complainant canceled their auto shipment before the end of the month and commissions had finalized. Therefore no commissions for the month of March were calculated.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. While Plexus was experiencing extended call times due to a recent systems changes,...

One month ago we began a substantial project here at the Plexus Headquarters, to improve the experience that our Ambassadors and Customers have with us. Ambassadors and customers can now view our average customer service wait times by visiting the website [redacted]. (The average wait time on June 21, 2016 was 0 minutes.) Furthermore, after a review of our email system I unfortunately was unable to find any emails sent from the complainants email address. To help us continue to improve the experiences of our customers and ambassadors, should the complainant have a ticket ID number associated with their original emails and/or known the time for their call on 6/21/2016 it would be greatly appreciated. With regards to the complaint, we were able to determine the complainant’s order (#[redacted]) is within the 60 day money back guarantee time frame. A full refund of $202.85 has been issued back to the complainant. Please allow 5-7 business days for these funds to reflect back to the bank account. The complainant’s Preferred Customer account has been closed and all further orders have been stopped. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

The Plexus Website ordered from contains numerous references to TWO pnk drinks per day.   Even the packaging says " Directions:  30 minutes before any meal pour 1 packet of Plexus Slim into a 12-20 oz. glass or bottle of water, stir/shake then drink.b  This may be done twice daily adn can be taken any time of day.  "    

TWICE DAILY   It is Right on the package reverse

-- 

the 60 prominently displayed on front references the guarantee -- but taken it its entirety - the website references to TWICE daily - the TWICE daily directions on the package -  it all adds up to a thirty day supply should be 60 -- Why Not JUST SAY 30 packets - if you mean 30  packets    --  a THIRTY DAY SUPPLY is not 30.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

complainant’s membership fee [redacted] dated 9/11/2015 has

been refunded, $34.95.     Please allow

5-7 business days for these funds to reflect back into the complainant’s bank

account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
Thank you...

for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/9/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/10/2015 has been refunded, $136.82.
The complainant’s order [redacted]ated 12/10/2015 has been refunded, $136.82.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;

0in 0in 8pt;">Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 1/2/2016 was delivered 1/11/2016 with the tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

Monday, January 11, 2016   Statement to Revdex.com Arizona I became sick the first time September after starting to take Plexus Slim. I had to be on 3 medicines to get well including antibiotics. After I felt better I started taking it again. I became sick the second time after taking the product for a week in October. Same symptoms as before. It was not until I became sick the third time in November and was not getting better by the end of December (yes 8 weeks) that I started to look at what I was doing each time I got sick. Each time I was taking Plexus Slim. When I realized this and had many unopened packages and unopened samples of the product, I could no longer take it myself and in good conscience could no longer sell it. Since my lungs were still not back to normal since November I am back on antibiotics for the second round as well as Tussin and singular.  If this doesn’t work there will be steroids and chest x-rays coming next. You cannot contract around personal injury. So no matter what they put in their agreements, it does not apply when a product makes a person ill. The saddest part is that any decent company would take the product back. The fact that this company won’t do it must mean that they get so many return requests that it would probably put them out of business. Currently they owe me - 627.55 after the one refund. Attached is a list of charges that I expect to get refunds on. If I don't get a refund I will look to sue them. I am an attorney and I could probably get a class action together based on the websites that post about this product.  Unfortunately I believed a representation on the product I saw and was fooled by her results. Now that I see her results are false - as the pictures she posted do not look like her in person at all - I know I was bamboozled. This company needs to reimburse me and take this poison off my hands.   Sincerely, [redacted]

It has been a week since I contacted the Revdex.com (Complaint #[redacted]) in regards to my Plexus Worldwide product order [redacted]6.  Plexus responded that they have refunded my credit card$107.84 for the purchase.  As of today, March 24th, I have NO  credit issued to my credit card account for the refund.  I ask the Revdex.com to intervene and help me resolve this lack of followup.  
Lynn J[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Ambassadors are now able to visit [redacted] to register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassadors account. The Ambassador Cancellation form is also available by logging in and clicking communications, then library, and under business forms click ambassador cancellation form.
The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 3/18/2016 to request that their account be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 3/26/2016 will be refunded, $136.68.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Ambassadors are now able to visit [redacted] to register their Ambassadors accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassador monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassador’s account.
The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/22/2016 to request that their account be closed. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 2/25/2016 will be refunded, $113.95.
The complainant’s order [redacted] dated 3/25/2016 will be refunded, $113.95.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I love these Products and the company! I have met the President of this company Alec and he is a great guy honest and very upfront about the company and business. I went to an Opportunity meeting that he spoke at With Wendy Larsen a Diamond Ambassador and Loved it. I have been taking the Products since Febraury and has notice more energy, losing inches, I happier, I sleep amazing at night, I have no more pain, no more sugar craving or migraines, I haven't been sick since I started. My skin is clear and my hair is growing so fast and healthy. I just feel and look so much better, healthier. I love my plexus Tri plex and Xfactor. I haven't tried a product yet from Plexus that I didn't love :)

Plexus Worlwide has terrible customer service. I have been dealing with them for the last 6 weeks to obtain 2 refunds, of which they have only refunded 1. They do not respond to emails and their phone lines are always down, stating "high call volume" EVERY time I call. The automatic response from their email states the same as a disclaimer for long response times. I've emailed 4 times and have yet to receive an actual response. I managed to get through on the phone line 1 time in the last 6 weeks, and I attempt to call every business day. They still owe me over $100, it's absolutely ridiculous the lack of concern/care they show to the customer.

I joined this company in 2013 based on weight loss and improved overall health testimonials. The "Plexus Slim" was the anchor product that people were losing weight like crazy with. The problem was, just as I came in, the product formula changed but nobody told me. I had no results and neither did my customers. Some even GAINED weight! A large number of the testimonials claim to help with everything from fast weight loss to ADHD (their products are not recommended for under 18), depression, bipolar, diabetes, cancer, pregnancy and the list is endless. For consumers, I do NOT recommend this product as for the majority, it does NOT produce advertised results!

I have found that Plexus lives up to the promises it makes and the products I use are amazing in quality. I love this product and my weight loss results.

Thank you for the opportunity to respond to this complaint.  After review of the information, I have determined that the above referenced RMA number has been refunded in the amount of $156.01.  That is the order total, minus the shipping fee of $9.15.  The funds were applied to the...

[redacted] used in the original charge, refund transaction #[redacted].

Our apologies for any frustration Ms. [redacted] may have experienced.  Please let us know if we can be of further assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I had contacted their customer service rep with my complaint so I then went to my team advisor who assured me she contacted them herself and never received any response back therefore I took it to the Revdex.com . Yes, I am an ambassador but that does not mean I should receive product not of quality and still have to pay for it . I know a lot of people who buy products from here and they have a lot of complaints . If they don't feel as an ambassador of their company I qualify for good product then I will make sure I advise all my friends to never buy from them again

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to respond to this complaint. We apologize for any confusion and are determined to resolve the issue.I have reviewed the customer’s account with our company. According to our records, the customer is entitled to the 60 Day Money Back Guarantee for orders...

starting on 6/14/2015.We will certainly refund the orders in question, as they are eligible based on the customer return policy. Please allow seven to ten business days for this credit to appear in the account used to purchase the orders, as the customer’s financial institution may require additional processing time.We hope we were able to offer a satisfactory resolution and address the concerns of the complainant.