Plexus Worldwide

Thank you for contacting us. We have reviewed the account and the order has been released for shipment. We received the receipts on 12/24/13 but needed to review before we could release the order. The order is actually scheduled for shipment today.In the agreement it does state you must keep...

receipts under the 70% rule. Below is the section with mention of keeping receipts. To ensure our Ambassadors are adhering to [redacted] regulations we periodically request copies of the receipts. Even though the Ambassador did not document phone numbers we did make an exception and accepted the receipts.Should you have any other questions, please feel free to contact us again.Thank you,[redacted]Director of Corporate CompliancePlexus Worldwide, Inc.I. Seventy Percent Rule. An Ambassador certifies with each new Product order that he or she has sold or consumed at least 70% of all Product purchased in prior orders. Each Ambassador that receives Commissions and orders additional Product agrees to retain documentation that demonstrates compliance with this policy, including evidence of Retail Sales, for a period of at least four (4) years. An Ambassador agrees to make this documentation available to the Company at the Company's request. Failure to comply with this requirement or falsely representing the amount of product sold or consumed in order to advance in the Compensation Plan constitute a breach of the Contract and is grounds for termination. Furthermore, a breach of this requirement entitles the Company to recover any Commissions paid to the Ambassador for any period of time during which such documentation is not maintained or for which this provision has been breached.

I have found that Plexus lives up to the promises it makes and the products I use are amazing in quality. I love this product and my weight loss results.

Thank you for the opportunity to respond to this complaint. We apologize for any confusion and are determined to resolve the issue.I have reviewed the customer’s account with our company. According to our records, the customer is entitled to the 60 Day Money Back Guarantee for orders...

starting on 6/14/2015.We will certainly refund the orders in question, as they are eligible based on the customer return policy. Please allow seven to ten business days for this credit to appear in the account used to purchase the orders, as the customer’s financial institution may require additional processing time.We hope we were able to offer a satisfactory resolution and address the concerns of the complainant.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] was assigned tracking number [redacted] however this has not showed any movement since 3/7/2016. The order will be reshipped with this same tracking number. This order will also be refunded in full per the complainant’s request.
The complainant’s order [redacted] dated 2/17/2016 has been refunded, $144.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID 11155765, and find that this resolution would be satisfactory to me.  I will wait until 7 business days for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Tarica F[redacted]

I joined this company in 2013 based on weight loss and improved overall health testimonials. The "Plexus Slim" was the anchor product that people were losing weight like crazy with. The problem was, just as I came in, the product formula changed but nobody told me. I had no results and neither did my customers. Some even GAINED weight! A large number of the testimonials claim to help with everything from fast weight loss to ADHD (their products are not recommended for under 18), depression, bipolar, diabetes, cancer, pregnancy and the list is endless. For consumers, I do NOT recommend this product as for the majority, it does NOT produce advertised results!

To whom it may concern;
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complaint. Thank you for your patience. We are sorry to hear that the complainant’s personal information and payment information was compromised and used online to purchase Plexus products. Please contact your banking institution as soon as possible to close your account to protect against any further fraudulent actions.
The complainant’s customer account created 12/4/2015 and upgraded to ambassador account 2/11/2016 has been closed.
The complainant’s order [redacted] dated 2/11/2016 has been refunded in full $149.82.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for all you have done to resolve this issue for me....

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/30/2015 has been refunded, $135.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

Plexus Worlwide has terrible customer service. I have been dealing with them for the last 6 weeks to obtain 2 refunds, of which they have only refunded 1. They do not respond to emails and their phone lines are always down, stating "high call volume" EVERY time I call. The automatic response from their email states the same as a disclaimer for long response times. I've emailed 4 times and have yet to receive an actual response. I managed to get through on the phone line 1 time in the last 6 weeks, and I attempt to call every business day. They still owe me over $100, it's absolutely ridiculous the lack of concern/care they show to the customer.

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant was personally emailed today the following;Posted on: 12 November 2015 02:32 PMHello [redacted],Customer [redacted],Thank you for your patience. We are happy to assist you with

your request.We apologize for the delay. We are striving to do our best

in accommodating our ambassadors' andcustomers’ requests during our computer systems change over.Your account has been closed.Your order [redacted] has been reshipped to you.Your order [redacted] has been refunded to you today, $138.66.

Please allow 3-5 business days for yourbank to process this transaction and the funds to reflect

back into your account.Thank you for your time and please ask if you have any

questions.The complainant’s original order was copied into another

order and recreated today. Please allow 5-8 business days for this order to be

delivered to the complainant. The complainant’s order refund was processed on our end

today. After we begin the refund process it takes the complainant’s banking institution

typically 3 -5 business days to finish the process and for the funds to reflect

into the complainant’s bank account. We understand the complainant’s frustration and appreciate the

complainant’s patience. The complainant may reply directly to my email ticket number

[redacted] “Shipment Delayed” if they need anything further.

Thank you for the opportunity to respond to this complaint.      I have carefully reviewed the complainant’s account with our company. Currently, the complainant is signed up for a distributor account, which is subject to our Policies and Procedures for...

Ambassadors. The Complainant’s Ambassador account was set up for an automatic shipment upon creation on 4/8/2015 to process on the 25th of every month, as selected by the complainant.      According to our records, the complainant contacted us on 7/27/2015, but unfortunately, the order in question was scheduled and processed on 7/25/2015 as previously agreed. As requested, we have cancelled any future automatic shipments.     Although we understand the frustration of the complainant, we are not liable for any fees acquired by the complainant’s financial institution, as we were not contacted before the automatic shipment was scheduled to process.        We do provide several options to assist our Ambassadors in account management. In addition to contacting us by phone or email, the complainant also has the option to manage automatic shipments by logging into their account online.  Although any future automatic shipments are cancelled, the complainant will need to submit a Cancellation Form to completely cancel the account with our company, as required by our Policies and Procedures.    I hope this information has assisted the complainant in reaching a satisfactory resolution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This company advertises a 60 day money back guarantee but limits it to 5 days within receipt? The website does not make finding out how to return these items easy or efficient. I do not want a refund at this point but do want their website clearer for people trying to return this product. The 60 day guarantee is not a true advertising. To purchase the product, they push customers into becoming 'ambassadors' and do not give a clear option to just buy the product. You pay a fee for the ambassadorship just to nullify the 60 day guarantee? 

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed. The complainant was in contact with our customer service

department on 11/25/2015. The complainant’s order 80061949 from 10/7/2015 was

refunded on 11/25/2015. The complainant’s order [redacted] from 11/7/2015 has

been refunded today.  Please allow 5-7

business days for refunds to reflect into the complainant’s bank account from

the day that they were processed. It is not necessary to return any further orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/26/2015 to request that Order [redacted] and future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/24/2015 has been refunded, $71.95.
The complainant’s order [redacted] dated 1/24/2016 has been refunded, $84.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time.
Please see the attached image of the complainant’s accounts orders. There are no further orders to refund. The December and September orders did not process due to payment failure.
We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I had contacted their customer service rep with my complaint so I then went to my team advisor who assured me she contacted them herself and never received any response back therefore I took it to the Revdex.com . Yes, I am an ambassador but that does not mean I should receive product not of quality and still have to pay for it . I know a lot of people who buy products from here and they have a lot of complaints . If they don't feel as an ambassador of their company I qualify for good product then I will make sure I advise all my friends to never buy from them again

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Annette Z[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/11/2016 has been assigned the USPS tracking number [redacted]9. However this tracking number does not reflect any shipping movements. This order any still be delivered at a later date by USPS as we are not able to cancel this order and still correctly pay out commissions. This is why our customer service agents advised the complainant we are not offering expedited shipping at this time.
However to ensure the prompt delivery of this delayed order [redacted] it will be reshipped with the UPS overnight tracking number 1[redacted].
We apologize for the delays.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.

Regards,