Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you. 

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays. I have reviewed the complainant’s account. The...

complainant’s order’s refund process has been started

today. The complaint’s account has been canceled. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed. The complainant was in contact with our customer service

department on 11/25/2015. The complainant’s order 80061949 from 10/7/2015 was

refunded on 11/25/2015. The complainant’s order [redacted] from 11/7/2015 has

been refunded today.  Please allow 5-7

business days for refunds to reflect into the complainant’s bank account from

the day that they were processed. It is not necessary to return any further orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant was personally emailed today the following;Posted on: 12 November 2015 02:32 PMHello [redacted],Customer [redacted],Thank you for your patience. We are happy to assist you with

your request.We apologize for the delay. We are striving to do our best

in accommodating our ambassadors' andcustomers’ requests during our computer systems change over.Your account has been closed.Your order [redacted] has been reshipped to you.Your order [redacted] has been refunded to you today, $138.66.

Please allow 3-5 business days for yourbank to process this transaction and the funds to reflect

back into your account.Thank you for your time and please ask if you have any

questions.The complainant’s original order was copied into another

order and recreated today. Please allow 5-8 business days for this order to be

delivered to the complainant. The complainant’s order refund was processed on our end

today. After we begin the refund process it takes the complainant’s banking institution

typically 3 -5 business days to finish the process and for the funds to reflect

into the complainant’s bank account. We understand the complainant’s frustration and appreciate the

complainant’s patience. The complainant may reply directly to my email ticket number

[redacted] “Shipment Delayed” if they need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for all you have done to resolve this issue for me....

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted], dated 12/16/2015 has been refunded in the amount of $128.85. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/30/2015 has been refunded, $135.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. We are sorry to hear that the complainant’s personal information and payment information was compromised and used online to purchase Plexus products. Please contact your banking institution as soon as possible to close your account to protect against any further fraudulent actions.
The complainant’s customer account created 12/4/2015 and upgraded to ambassador account 2/11/2016 has been closed.
The complainant’s order [redacted] dated 2/11/2016 has been refunded in full $149.82.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID 11155765, and find that this resolution would be satisfactory to me.  I will wait until 7 business days for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Tarica F[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Summer G[redacted]

Thank you for contacting us. We have reviewed the account and the order has been released for shipment. We received the receipts on 12/24/13 but needed to review before we could release the order. The order is actually scheduled for shipment today.In the agreement it does state you must keep...

receipts under the 70% rule. Below is the section with mention of keeping receipts. To ensure our Ambassadors are adhering to [redacted] regulations we periodically request copies of the receipts. Even though the Ambassador did not document phone numbers we did make an exception and accepted the receipts.Should you have any other questions, please feel free to contact us again.Thank you,[redacted]Director of Corporate CompliancePlexus Worldwide, Inc.I. Seventy Percent Rule. An Ambassador certifies with each new Product order that he or she has sold or consumed at least 70% of all Product purchased in prior orders. Each Ambassador that receives Commissions and orders additional Product agrees to retain documentation that demonstrates compliance with this policy, including evidence of Retail Sales, for a period of at least four (4) years. An Ambassador agrees to make this documentation available to the Company at the Company's request. Failure to comply with this requirement or falsely representing the amount of product sold or consumed in order to advance in the Compensation Plan constitute a breach of the Contract and is grounds for termination. Furthermore, a breach of this requirement entitles the Company to recover any Commissions paid to the Ambassador for any period of time during which such documentation is not maintained or for which this provision has been breached.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This company advertises a 60 day money back guarantee but limits it to 5 days within receipt? The website does not make finding out how to return these items easy or efficient. I do not want a refund at this point but do want their website clearer for people trying to return this product. The 60 day guarantee is not a true advertising. To purchase the product, they push customers into becoming 'ambassadors' and do not give a clear option to just buy the product. You pay a fee for the ambassadorship just to nullify the 60 day guarantee? 

Regards,

Thank you for the opportunity to respond to this complaint.      I have carefully reviewed the complainant’s account with our company. Currently, the complainant is signed up for a distributor account, which is subject to our Policies and Procedures for...

Ambassadors. The Complainant’s Ambassador account was set up for an automatic shipment upon creation on 4/8/2015 to process on the 25th of every month, as selected by the complainant.      According to our records, the complainant contacted us on 7/27/2015, but unfortunately, the order in question was scheduled and processed on 7/25/2015 as previously agreed. As requested, we have cancelled any future automatic shipments.     Although we understand the frustration of the complainant, we are not liable for any fees acquired by the complainant’s financial institution, as we were not contacted before the automatic shipment was scheduled to process.        We do provide several options to assist our Ambassadors in account management. In addition to contacting us by phone or email, the complainant also has the option to manage automatic shipments by logging into their account online.  Although any future automatic shipments are cancelled, the complainant will need to submit a Cancellation Form to completely cancel the account with our company, as required by our Policies and Procedures.    I hope this information has assisted the complainant in reaching a satisfactory resolution.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] was shipped 1/11/2016 with the tracking number [redacted] We are currently working with our new computer systems to provide tracking numbers. Our customer service phone number is [redacted] We are currently experiencing longer hold times to speak with a customer service representative.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/26/2015 to request that Order [redacted] and future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/24/2015 has been refunded, $71.95.
The complainant’s order [redacted] dated 1/24/2016 has been refunded, $84.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time.
Please see the attached image of the complainant’s accounts orders. There are no further orders to refund. The December and September orders did not process due to payment failure.
We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] was assigned tracking number [redacted] however this has not showed any movement since 3/7/2016. The order will be reshipped with this same tracking number. This order will also be refunded in full per the complainant’s request.
The complainant’s order [redacted] dated 2/17/2016 has been refunded, $144.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The preferred customer account 785973, [redacted] has been closed. The provide email ticket number, [redacted] lead us to the requested refund is for order number [redacted].
The complainant’s Mr. and Mrs. [redacted]’s order [redacted] dated 11/21/2016 was charged $147.61 on 11/21/2016. The [redacted]’s then filed a charge back with their banking institution that reversed the charge on 3/17/2016. Please see the attached detail of the $147.61 to the [redacted] card ending in [redacted].
Plexus Worldwide no longer folds these funds to refund. Please contact your banking institution and provide any documentation proving otherwise.
Please let me know if you need anything further.

Ordered 4 products, only received one in the mail. Was charged $156. Have called and emailed them multiple times only to be told that they cannot give me a refund unless I return the products I ordered within 5 days of receiving them. How can you return something you did not receive? That made the Customer Service Representative laugh, and she literally told me she was unable to help me.

I actually do like the products, but how can I recommend them to anyone when this happened to me? They took my money, but failed to deliver what I ordered.

I was told I'd have to place another order in the meantime while they resolve my issue. They must be crazy to think I'd actually give them more of my money in the meantime.

Worst customer service experience I've encountered.

I tried plexus on the referral of a friend who sold the product and I was told it would help in several of my health/weight concerns. I tried plexus for 2 months and then the nightmare began... I tried canceling my agreement by phone which I could never reach anyone, so I followed the directions and tried to cancel by email. the following month I was billed again so I returned the product and again tried calling and emailing, I received and email saying I had to have an approval to return products. To make a long story short I have been billed for 3 additional months, without product, I cannot get through on the phone, I can not get anyone to answer anymore emails, I was told I would be refunded for all 3 products but now I am told only 2 because time period has gone past refund for 1, that was 3 weeks ago and still no refunds. stay away from this company.

I ordered from this company on what was to be a one time transaction. One month later my account was charged and I received more product that I did not want or order. I sent an email and, aside from a robo-response, never was contacted. One month later, I was charged again.
I have cancelled my card and disputed these charges.
They have confirmed my doubts about multi-level marketers.