Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.
The complainant created a preferred customer...

account on

8/25/2015. Our preferred customer refund policy is as follows;If you are unsatisfied with a product purchased from Plexus,

you have between 15 — 60 days from receipt of the product to contact Customer

Service for a return authorization. You will need to return any unused product

along with its original packaging to Plexus prior to a refund being issued for

your product purchase, less shipping & handling. You may request a refund

or cancel your auto-order 15 days after receiving your initial order. - See

more at: http://plexusworldwide.com/products/guarantee
The complainant emailed our customer service department

10/7/2015 to request their 60 day money back guarantee and to stop their

monthly auto-shipment.  We apologize for

our customer service delay but are glad the complainant was in contact with

them yesterday, 11/13/2015.Order [redacted] dated 8/25/2015 has been refunded today,

$124.95.Order [redacted] dated 9/22/2015 has been refunded today, $29.95.Order [redacted] dated 9/25/2015 has been refunded today,

$124.95.Please do not adhere to the section of the policy that

refers to returning the unused portion along with the original packaging for

these orders. These orders were refunded less shipping and handling costs per

this policy. Order [redacted] dated 10/22/2015 has been refunded today,

$34.00.Order [redacted] dated 10/25/2015 has been refunded today,

$129.00.Please do not adhere to the section of the policy that

refers to returning the unused portion along with the original packaging for

these orders. These orders were refunded in full as if the complainant’s email

had been processed in a timely manner the orders would not have processed.
The complainant's account has been closed.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded $36.80. This order will be...

delivered today and can be tracked with [redacted].If you should need anything further please let us know.

To Whom It May Concern,In the Ambassadors initial complaint she stated she beganemailing Plexus on 11/25/2014. Unfortunately the order had already processedprior to that email, as it is an automated process that begins prior to thestart of the business day. She did however refuse the package and the order,less shipping and handling as stated in our return policy, has been refunded.Plexus is not responsible for any bank fees or charges thatthe complainant has incurred. The complainant had access to turn off theshipment, unfortunately she did not do so in time. She states in her email thatshe went into her back office the morning of 11/25/2014 and turned off herback-up order (automatic shipment), this stopped any further shipments fromprocessing. However, she would have had to cancel this shipment 24 hours before itwas set to process. Unfortunately she made no attempt to cancel the shipment orcontact Plexus until after the order had processed.The Ambassador’s account has been cancelled. She willreceive no additional charges or shipments. She is unfortunately outside of ourpolicy to receive a refund on her shipping costs or her annual fee, which waspaid on July, 3 2014.If I can be of any further assistance please let me know.

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor Ms. [redacted]' request to be refunded as a consumer.  On 2/11/14, Ms. [redacted] signed up to become an Independent Distributor (Ambassador) for our company.  When...

completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached).  Related to this complaint - please see Section 6, Article L, Line Item 3 for the Ambassador Return Policy.

If Ms. [redacted] wishes to cancel her Distributorship, please contact Ambassador Relations at [redacted] or email [redacted] to request a cancellation form.

I received an email from plexus worldwide on 12/6/15 providing a return authorization number. Today is the 9th business day and I still have NOT received my refund into my account as of 12/17/15 3:06pm.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order 80131879 was delivered October 31,

2015. The requested refund will also be processed, $88.62. The complainant’s...

account has been closed. If you should need anything further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted] has been refunded, $155.93.The complainant’s account has been closed. If you should need anything...

further please let us know.

Ordered 4 products, only received one in the mail. Was charged $156. Have called and emailed them multiple times only to be told that they cannot give me a refund unless I return the products I ordered within 5 days of receiving them. How can you return something you did not receive? That made the Customer Service Representative laugh, and she literally told me she was unable to help me.

I actually do like the products, but how can I recommend them to anyone when this happened to me? They took my money, but failed to deliver what I ordered.

I was told I'd have to place another order in the meantime while they resolve my issue. They must be crazy to think I'd actually give them more of my money in the meantime.

Worst customer service experience I've encountered.

On July 29, 2013 Plexus sent and email stating “The banking industry is now offering updated credit card records to businesses nationwide. If your bank participates, it may now automatically provide updated records to Plexus on any expired/replaced cards on file” I contacted my bank and was told in no uncertain terms that this was a “scare tactic or a phishing scam” and that there are very specific laws and rules that banks must follow and they would not be allowed to disclose account information to anyone but the account holder for ANY reason. (SIDE NOTE - plexus keeps your old card info in a computer file - so if you change it because the card you used to use you don’t want charged anymore, then the current card does not work they have "saved" your previous entries then try to run them all! This I know firsthand as it just happened on my former acct and we got an email of every card they attempted to run - all of which of course were shut down thank God!)
I sent in a formal resignation as required to the company and the refuse to shut off my account, take down my replicated website AND continue to try to process my card without authorization. They WILL scam you - it is like a cult you cant never leave even when you do it according to their policies & procedures!

To whom it may concern;
Thank you for the opportunity to respond to this reply.
If the complainant has any documentation to substantiate their claims regarding their sponsor we ask that it is submitted to [email protected] for review.
In addition to the Plexus refund policy being available on the company website and in the Ambassador Policies and procedures, it is also included in all orders placed and orders shipped emails. If the complainant provided a valid email address during their signup process, they would have received a copy of the refund policy prior to receiving each order. (Please see attached email examples)
As a sign of good faith and in an effort to resolve this compliant Plexus will issue a refund for the complainant’s most recent order.
A refund for $180.58 was issued on 9/21/2016.
Please be aware that it can take 5-7 business days for these funds to reflect back to the complainant’s bank account.
At this time the complainants has been closed and no additional refunds will be issued without reviewing documentation which may substantiate their claims of an unethical sponsor activtty.  
Please let me know if you have any additional questions.

I have reviewed the response made by the business in reference to complaint ID 11181980, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. We would be happy to...

refund the consumer of her purchasesupon receipt and inspection of the returned merchandise, as clearly stated inour return policy.The complainant became an Ambassador (distributor) withPlexus Worldwide on 3/15/2015. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.The complainant’s purchases were made on 7/25/2015 by twodifferent auto shipments that were created by the distributor/complainant.(Please see included images) The complainant notified Plexus customer serviceon 7/27/2015 of the intent and received permission to return two orders thatwere place on 7/25/2015.  The two orders have not yet been delivered back to PlexusWorldwide. Please review the tracking numbers [redacted] and [redacted].(Please see included images)  Thepackages both show refused by the complainant. The packages show back to USPSof Origin [redacted], AZ [redacted] but never delivered to Plexus in [redacted], AZ [redacted].Instead the packages were routed back to the complainant in [redacted]. The complainant is able to return the orders for a refundper our policy. Please contact United States Post Office if the complainant didnot receive and/or refuse the packages yesterday, 8/24/2015 as the trackingcurrently shows. If the complainant did receive the packages yesterday werecommend shipping them instead of refusing them back to Plexus Worldwide[redacted], AZ [redacted]Per Policy, when the packages are returned to PlexusWorldwide and verified to be in satisfactory condition the complainant’s refundrequests will be processed. After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To Whom It May Concern:Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants account with us.I was able to locate the returned order. As stated previously it could take up to two billing cycles for your refund to be processed,...

a refund has been processed in the amount of $156.52 as of 7/9/2015, please allow up to 7 business days for the credit to be reflected on the card used to purchase. I do hope this resolution is to the satisfaction of the complainant.Thank you.

To whom it may concern;
Thank you for the opportunity to respond.
After reviewing the additional information provided by the complainant I was able to determine that the customer did request a refund within the allotted time.
The complainants order #[redacted] dated 10/13/2015 has been refunded in full, $244.88 on 6/30/2016.
Please allow 5-7 business days for these funds to reflect back into the complainant's bank account.
Thank you again for the opportunity to resolve this complaint.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

complainant’s annual membership fee, $34.95 that was

charged 9/24/2015 has been refunded. Please allow 5-7 business days for these

funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

I appreciate you closing my account and the offer of a refund. My concern is that you say there's no need to return the product "at this time". Will I be expected to return it later? As I said in my initial complaint, I have sold most of that order to other ambassadors at my cost. I don't have the product available to return at any time, and I don't want this to come up later. Also, there is nothing in your Policies and Procedures that says an ambassador must have the back order turned on to receive commission. If you have changed this, you need to update your policies. If I will be expected to return the product at any time, I would rather have my commission than the refund.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 10/22/2015 has been refunded,

$160.39.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant’s order [redacted] dated 9/11/2015 has been

refunded, $129.05. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return this

order at this time. We apologize for the delay. Please let me know if you need anything further.