Plexus Worldwide

On July 29, 2013 Plexus sent and email stating “The banking industry is now offering updated credit card records to businesses nationwide. If your bank participates, it may now automatically provide updated records to Plexus on any expired/replaced cards on file” I contacted my bank and was told in no uncertain terms that this was a “scare tactic or a phishing scam” and that there are very specific laws and rules that banks must follow and they would not be allowed to disclose account information to anyone but the account holder for ANY reason. (SIDE NOTE - plexus keeps your old card info in a computer file - so if you change it because the card you used to use you don’t want charged anymore, then the current card does not work they have "saved" your previous entries then try to run them all! This I know firsthand as it just happened on my former acct and we got an email of every card they attempted to run - all of which of course were shut down thank God!)
I sent in a formal resignation as required to the company and the refuse to shut off my account, take down my replicated website AND continue to try to process my card without authorization. They WILL scam you - it is like a cult you cant never leave even when you do it according to their policies & procedures!

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor Ms. [redacted]' request to be refunded as a consumer.  On 2/11/14, Ms. [redacted] signed up to become an Independent Distributor (Ambassador) for our company.  When...

completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached).  Related to this complaint - please see Section 6, Article L, Line Item 3 for the Ambassador Return Policy.

If Ms. [redacted] wishes to cancel her Distributorship, please contact Ambassador Relations at [redacted] or email [redacted] to request a cancellation form.

To Whom It May Concern;Thank you for the opportunity to address this complaint. After careful review of the account I have discovered that we in fact did not receive all the information needed to cancel the account and refund the annual web hosting fee. We would be happy to assist in this...

manner just as soon as the Ambassador provides us with the correct information. I have attached the form we need completed. This form had been sent in previously however the information did not match what was provided at the time the account was created. Due to the Ambassador signing up using her business we need the last four digits of her EIN number provided in order to verify identification. We do this for the protection of our Ambassadors. When the form is received back with the corrected information we will gladly cancel her account and refund the annual web hosting fee. If I can be of further assistance please do not hesitate to let me know.Plexus Worldwide, Inc.

To Whom It May Concern:Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants account with us.I was able to locate the returned order. As stated previously it could take up to two billing cycles for your refund to be processed,...

a refund has been processed in the amount of $156.52 as of 7/9/2015, please allow up to 7 business days for the credit to be reflected on the card used to purchase. I do hope this resolution is to the satisfaction of the complainant.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. We would be happy to...

refund the consumer of her purchasesupon receipt and inspection of the returned merchandise, as clearly stated inour return policy.The complainant became an Ambassador (distributor) withPlexus Worldwide on 3/15/2015. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.The complainant’s purchases were made on 7/25/2015 by twodifferent auto shipments that were created by the distributor/complainant.(Please see included images) The complainant notified Plexus customer serviceon 7/27/2015 of the intent and received permission to return two orders thatwere place on 7/25/2015.  The two orders have not yet been delivered back to PlexusWorldwide. Please review the tracking numbers [redacted] and [redacted].(Please see included images)  Thepackages both show refused by the complainant. The packages show back to USPSof Origin [redacted], AZ [redacted] but never delivered to Plexus in [redacted], AZ [redacted].Instead the packages were routed back to the complainant in [redacted]. The complainant is able to return the orders for a refundper our policy. Please contact United States Post Office if the complainant didnot receive and/or refuse the packages yesterday, 8/24/2015 as the trackingcurrently shows. If the complainant did receive the packages yesterday werecommend shipping them instead of refusing them back to Plexus Worldwide[redacted], AZ [redacted]Per Policy, when the packages are returned to PlexusWorldwide and verified to be in satisfactory condition the complainant’s refundrequests will be processed. After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted] has been refunded, $155.93.The complainant’s account has been closed. If you should need anything...

further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order 80131879 was delivered October 31,

2015. The requested refund will also be processed, $88.62. The complainant’s...

account has been closed. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded $36.80. This order will be...

delivered today and can be tracked with [redacted].If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.
The complainant created a preferred customer...

account on

8/25/2015. Our preferred customer refund policy is as follows;If you are unsatisfied with a product purchased from Plexus,

you have between 15 — 60 days from receipt of the product to contact Customer

Service for a return authorization. You will need to return any unused product

along with its original packaging to Plexus prior to a refund being issued for

your product purchase, less shipping & handling. You may request a refund

or cancel your auto-order 15 days after receiving your initial order. - See

more at: http://plexusworldwide.com/products/guarantee
The complainant emailed our customer service department

10/7/2015 to request their 60 day money back guarantee and to stop their

monthly auto-shipment.  We apologize for

our customer service delay but are glad the complainant was in contact with

them yesterday, 11/13/2015.Order [redacted] dated 8/25/2015 has been refunded today,

$124.95.Order [redacted] dated 9/22/2015 has been refunded today, $29.95.Order [redacted] dated 9/25/2015 has been refunded today,

$124.95.Please do not adhere to the section of the policy that

refers to returning the unused portion along with the original packaging for

these orders. These orders were refunded less shipping and handling costs per

this policy. Order [redacted] dated 10/22/2015 has been refunded today,

$34.00.Order [redacted] dated 10/25/2015 has been refunded today,

$129.00.Please do not adhere to the section of the policy that

refers to returning the unused portion along with the original packaging for

these orders. These orders were refunded in full as if the complainant’s email

had been processed in a timely manner the orders would not have processed.
The complainant's account has been closed.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays. I have reviewed the complainant’s account. The...

complainant’s order’s refund process has been started

today. As the complainant explained they emailed prior to the order’s process

date to cancel. The complaint’s account has now been canceled. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant’s order [redacted] dated 9/11/2015 has been

refunded, $129.05. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return this

order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

complainant’s annual membership fee, $34.95 that was

charged 9/24/2015 has been refunded. Please allow 5-7 business days for these

funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

I received an email from plexus worldwide on 12/6/15 providing a return authorization number. Today is the 9th business day and I still have NOT received my refund into my account as of 12/17/15 3:06pm.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID 11181980, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/11/2016 has been assigned the USPS tracking number [redacted]9. However this tracking number does not reflect any shipping movements. This order any still be delivered at a later date by USPS as we are not able to cancel this order and still correctly pay out commissions. This is why our customer service agents advised the complainant we are not offering expedited shipping at this time.
However to ensure the prompt delivery of this delayed order [redacted] it will be reshipped with the UPS overnight tracking number 1[redacted].
We apologize for the delays.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Annette Z[redacted]

I appreciate you closing my account and the offer of a refund. My concern is that you say there's no need to return the product "at this time". Will I be expected to return it later? As I said in my initial complaint, I have sold most of that order to other ambassadors at my cost. I don't have the product available to return at any time, and I don't want this to come up later. Also, there is nothing in your Policies and Procedures that says an ambassador must have the back order turned on to receive commission. If you have changed this, you need to update your policies. If I will be expected to return the product at any time, I would rather have my commission than the refund.