Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

M[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/26/2015 has been doubled to two Tri-Plex Combos to compensate for the extreme inconvenience. Order [redacted] was created on the complainant’s account to account for the inventory of the doubled order. This order did not create any further charges to the complainant. Order [redacted] and [redacted] totaling two Tri-Plex combos are being UPS Next Day Aired together in one package to the complainant with the tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 11/26/2015 has been refunded,

$132.45.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

closed.  The complainant’s

order [redacted] dated 10/05/2015 has been refunded, $73.95. Please allow 5-7

business days for funds to reflect into the complainant’s bank account. It is

not necessary to return this order again. This order has been refunded in full.

Please see the included sales invoice.  We apologize for the

delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s missing item, One X-Factor, has been has been overnighted with the tracking number [redacted]
Please note that order [redacted] was created on the complainant’s account to ship this product. No further charges occurred because of this created order.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/28/2015 to request that future monthly auto shipments be canceled and the 11/28/2015 order be returned.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $31.75.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $33.04.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
If the complainant would like to be refunded for any further orders like provide substantiation of request to cancel the account and/or auto-shipment at a date prior than a previous order.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted]ated 1/15/201 has been UPS Next Day Air with the tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/6/2016 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 1/11/2016 has been refunded, $47.08.
The complainant’s order [redacted] dated 2/11/2016 has been refunded, $43.08.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s annual membership fee order [redacted] dated 2/14/2016 has been refunded, $34.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. Also please see the attached.
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/5/2016 through the online sign up process. 
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs. The complainant’s ambassador account has also been closed.
The complainant’s order [redacted] dated 3/5/2016 has been refunded, $147.13.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

Product was received overnight as promised and I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Amy H[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted]8, and find that this resolution would be satisfactory to me.  I will wait until 4/6/16 for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Shari K[redacted]

I am responding to the message I received below. As you can see from the copy/paste screenshot attached, the order is not being shipped and I must STIL TRY and contact customer support, the telephone line that is NEVER answered.Is there nothing more to be done?Thanks for what you have tried so far, but I am still out $199 Below is another copy paste of email I received from same PERSON (Ashley) at Plexus but you were not copied.Hello Renee Phillips,Thank you for all that you do as an Independent Ambassador with Plexus Worldwide. The compliance department is here to help our Ambassadors be the most successful they can by complying with Plexus Worldwide’s Independent Ambassadors Policies and Procedures.We would like to inform you that using your payment information on your ambassador account to ship orders to another address occasionally is allowed.However using a customer’s payment information on your ambassador account to purchase that customer’s order is not allowed.  This allows that customer ambassador pricing when products are to be resold for the retail price. This also complicates the return policies as the customer may expect to be refunded directly from Plexus but the order was placed on an Ambassador account which does not have a 60 day money back guarantee like the customer accounts.Any customer order that was placed on an ambassador account falls under the Ambassador Customers return Policy. If a customer is unsatisfied with a product purchased directly from an Ambassador, they have up to 60 days to return to that Ambassador their unused product and its original packaging, their full name, phone number and email. Once this is done, the Ambassador issues the customer a refund for the purchase price. The Ambassador then contacts Plexus Customer Service for authorization and sends the collected items to Plexus. After contacting the customer to verify that you have issued their refund, Plexus will issue replacement product for the return items submitted.If your customers wish to purchase products in the future please advise them how to create retail or preferred customer accounts with their own customer information. You also have the option of purchasing the products on your ambassador account with your own payment information and reselling to them directly for the retail pricing.Thank you for your time and if you have any further questions please contact the Compliance Department by phone or email.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for the delay.
The complainant, Renee Phillips created an Ambassador account and agreed to the Ambassador Policies and Procedures on 12/31/2015. Section 6 Letter L. Returns, Refunds, and Exchanges. Number 4. Reads;
4. Ambassadors’ customer (direct transaction): If a customer is unsatisfied with a product purchased directly from you, you have up to 60 days to collect their unused product and or original packaging, full name, phone number, email and contact customer service for authorization. Once this is done, send the four collected items to Plexus. Plexus will issue replacement product for return product submitted.
Our return policies are also viewable at http://plexusworldwide.com/products/guarantee.
The complainant will be shipped replacement product for the return product submitted and refunded to their direct customer.
Order X has been created on their account to replace them one Plexus Slim and one Tri-Plex Combo.
Please let me know if you need anything further.

We requested cancellation of Order# [redacted] as soon as it was placed, the very same day. We could never get through to customer service, so I emailed. A ticket was opened, and we also never received a reply to it. I have attached PDF copies of the emails and ticket info from the online Plexus customer service. If a 60 day money back guarantee cannot be given, I believe this order in particular should be refunded.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/28/2015 has been refunded, $129.00, in addition to order #[redacted], dated 11/29, which was refunded $112.46. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Preferred Customer Return Policy: If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order.
The complainant contacted our customer service department by email on 1/27/2015 to request that order 81428736 and future monthly auto shipments be canceled.
We apologize for the delay.
The complainant’s order [redacted] dated 1/27/2016 will be refunded, $134.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Order [redacted] has been shipped with tracking number [redacted] and is excepted to be delivered today, 2/1/2016. Please mark the package as REFUSED and return to your mail box.
Please let me know if you need anything further.

I never received a refund.