Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/26/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. However we will also make an exception and refund order 80961981 dated 12/12/2015 minus the original shipping charges.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $189.85.
The complainant’s order [redacted] dated 1/24/2016 has been refunded, $174.91.
The complainant’s order [redacted] dated 2/24/2016 has been refunded, $174.91.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 2/8/2016 has been refunded, $84.99. This order was refused with tracking number [redacted] and is still in transit to Plexus Worldwide.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant contacted our customer service department by email on 3/25/2016 to inform of their intent to return their order [redacted] processed 3/24/2016. The complainant created an ambassador account on 7/5/2015. This email serves as notification of their intent to return the order within their 5 days.
Ambassador Return Policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] dated 3/24/2016 will be refunded, $119.85. This amount is minus the $4.05 original shipping charge.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

Plexus has helped me so much! It has given me more energy, I am no longer on blood pressure medication. And I have PCOS, but thanks to Plexus not only do I not have to take medicine for that (which is awful) but it has helped me with infertility and we are now expecting! ??

With the recent shipping issues, I had a package delayed and somehow ended up getting two of the same order. Called in to correct it and they said, "Just keep it for the trouble." AWESOME! How cool is that?!! I have received many shipments from Plexus Worldwide and have only had an issue with this one! Love this company. They will treat you right!

After a few months no weight loss and no other changes my orders one month was late and I had to reorder it due to their update then this month they carded my credit card without sending out my order and it was still at their home office and they are making me get the order then send it back and inspected before I can get my refund. All after being on hold for over an hour and 20 minutes. And emailing them 3 times with no response.

I ordered a product that was sent back to the company. I informed them to send it back out to my address and they failed to do so, the post office confirmed it never went back to our box. When I tried for a refund I got ignored and then denied. They claimed they would only reship the product now after 3.5 months and nothing else though it was their fault it never got sent back to me. They held onto my refund for 3.5 months and never tried to contact me again about reshipping the item or getting a refund. They are a joke!

I have been on plexus for 2 months now nd have not had any problems. Customer service is awesome and the products are changing mine and my husbands lives we are feeling healthier and healthier everyday. and looking amazing. Thank you Plexus!!

Thank you for contacting us. We have reviewed her account and as of today, receipts of retail sales has not been received. The [redacted] requires Distributors to keep receipts. To make sure our Distributors adheres to the regulation, we request copies of receipts...

periodically.Since this is her first order we are asking that she let us know how and where she plans on selling the product she has purchased. We do not allow any of our Distributors to sell our products on Online Retail Sites...[redacted], and [redacted].We have been going back and forth with the Distributor and have not been able to get her on the phone. If she does not want to contact us we would be more than happy to refund her the full order and cancel her account with us.Please let us know which direction she would like us to take and will process immediately.Thank you,[redacted]Director of Corporate Compliance

Thank you for the opportunity to respond to this complaint.  After review it has been determined that the checks included in the images were not issued by Plexus but instead by a third party intending to commit fraud because:

-We do not issue manual checks that are...

handwritten.

-We do not recognize the signature on the check - it is not the signature of an authorized signer on our business account.

-There is no check number on the check images we received.  Serial numbers are a required check feature.

-The placement of our logo and company name and information does not correspond to where that information is included in our

company check stock.

Please let me know if you need anything further.

Thank you for the opportunity to respond to the Distributor's follow up comments.  Upon further review of the account and analysis of recorded calls, we are able to honor Ms. [redacted]'s request to refund the items listed in the comments.  These funds will be credited back to the original credit card used to make the purchases and should be reflected within 72 business hours.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To Whom It May Concern,Thank you for giving me the opportunity to respond to this complaint. I am so sorry that the Ambassador has been having so much difficulty getting us her completed cancellation form.After receiving approval from our Compliance Department I was able to cancel your...

account with us. Your $34.95 will also be refunded, please allow 5-7 business days for your bank to reflect the refund.I really hope this did not cause any undue trouble for you and if you need anything further please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc.

Thank you for the opportunity to respond to the response submitted by the complainant. Unfortunately we are not in possession of the order in question, [redacted]. Tracking on the package still shows that the package was delivered to the complainant on September 13, 2014.With no updated tracking information and having not received the product a refund request cannot be submitted. If the complainant can provide return tracking information the return/refund process can be started. I have attached the invoice and tracking information for your review. If you should need anything further please let me know.

Thank you for allowing me to respond to this complaint. I have carefully reviewed the complainants account and found that it has been deactivated as of 4/14/2015 upon receipt of the properly completed cancellation form.The request for processing the Annual Fee refund has...

been submitted to the Refund’s Department and will be processed in the order in which it was received. Once processed please allow 3-5 business days for the complainants financial institution to reflect this credit.If you should need anything further please let me know.Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowthe order I placed in April was as a customer, from a different advisor. I did not profit what so ever from the sale. I specificly ordered as a customer because of the 60 day money back guarantee. maybe the rules should be more specific and include that ambassadors are not customers even if they order as one. 

Regards,

To Whom It May Concern;Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants account with us. I was unable to locate a completed cancellation form from last year. Our policies have since changed and we use an online form...

however, I have gone ahead and cancelled her account without the form, taking this complaint as the written notice. Although I was able to have the Annual Fee from 06/20/2015, I am unable to refund the Annual Fee from 06/20/2014. With no communication found since June of 2014 and no evidence of a completed cancellation form being returned I am only able to refund the fee that falls within our policy for basic returns.  I hope this meets the satisfaction of the complainant. If you should need anything further please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint. Ihave reviewed the complainant’s account with our company.  I have processed the requested refund for$162.95. After reviewing the complainant’s ambassador account I seethat the...

account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may

concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The complainant’s order [redacted] has been refunded today in

the amount of $139.The complainant’s account has been closed. If you...

should need anything further please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,