Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I got an email from them today saying they are refunding me $124.50 so that is good. I hope they also stop all shipments, but I think we are good. Thank you

Regards,

To whom it may

concern;In the interests of resolving this compliant the complainant

has been refunded today, $239.94. This is $109.49 for order 7019179 and $130.45

for order [redacted]. Please keep mind that the complainant was already refunded

$34.95 by their sponsoring ambassador. If you should need anything further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

it is still completely unacceptable it took this long for a reply. Plexus is a disgrace of a company and I will actively dissuade anyone from using them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some unexpected delays. The complainant’s order [redacted] placed...

9/26/2015 refund will

be processed today minus the shipping charges per our policy. However please do

not return the unused products. Please allow 3-5 business days for these funds

to reflect back into the complainant’s bank account. The complainant’s account

has also been closed.Please let me know if you need anything further.If you are unsatisfied with a product purchased from Plexus,

you have up to 60 days from receipt of the product to contact Customer Service

for a return authorization. You will need to return any unused product along

with its original packaging to Plexus prior to a refund being issued for your

product purchase, less shipping & handling. If you have purchased directly

from a Plexus Ambassador, please contact that individual for a direct refund.

You will need to return any unused product along with its original packaging to

the Plexus Ambassador whom you purchased the product from. - See more at:

http://plexusworldwide.com/products/guarantee

To whom it may concern;Thank you for the opportunity to resubmit a second response to this complaint. The complainant's refund has been processed today, 12/17/2015 by Plexus Worldwide. The 5-7 business days is a estimated amount of time that it now takes the complainant's banking institution to complete processing the refund and for the funds to reflect back into the complainant's bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. We apologize for the human error that failed to close your account and cancel the auto shipment as promised in your last Revdex.com complaint response. Please see the attached screen shot of your terminated account.
The complainant’s order [redacted] dated 1/16/201 has been refunded, $90.85. Please allow 5-7 business days for your bank to process this transaction and the funds to reflect back into your account. It is not necessary to return this order.
Your email reply has a phone number should you need anything in the future.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;

0in 0in 8pt;">Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The monthly auto shipment has been canceled. The account remains active.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $114.00
The complainant was also refunded $10 for owed Pay Portal funds.  
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID 11178081, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Angelica V[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Michelle F[redacted]

Thank you for the opportunity to respond to this complaint.
In reviewing the complainants account, it appears that the refund has been processed on 5/5/2016. I have attached screenshots of this transaction.
 
Please let us know if there are any further issues with this complaint.
 
Thank you

Hello,Thank you for contacting us. We have reviewed [redacted]'s account and can confirm all orders except December processed on the 14th of the month. Not on the 13th as [redacted] stated in his complaint. Because the order did process on the date her requested the request to reimburse his...

overdraft fees were denied.The order dated December 15th was refunded to him on the 30th of December and would reflect on his account within 24-72 hours. If for some reason, the refund did not post to his account, we would need a copy of a bank statement or a letter from his bank confirming he did not receive the refund on the credit card originally used for the December order.As much as we want to make all of our customers happy, we cannot reimburse [redacted] for overdraft fees that was not caused by Plexus Worldwide.The first attachment is of [redacted]'s account showing all of his orders processing on the 14th as requested. Including the November order [redacted] stated was processed on the 13th, which actually processed on the 14th. The second attachment is of the December 15th order showing a refund was processed on the 15th to the credit card used to place this order.[redacted]'s account has been cancelled and no future orders will process on his account.Should you have any further questions please feel free to contact us again.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.   Ms. [redacted]'s account was cancelled on 2/3/14 based on her email request (dated same day).  Since this request was made on the same day her order processed the charge had already gone through.  A refund in the amount...

of $103.97 has been issued.  Please refuse the package that was delivered on 2/8/14.  Please let me know if I can help with anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant’s order [redacted] dated 9/30/2015 has been

refunded, $122.06. The complainant’s order [redacted] dated 10/28/2015 has been

refunded, $122.06. The complainant’s order [redacted] dated 11/28/2015 has been

refunded, $117.72. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return any of

these orders at this time.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

complainant’s order [redacted] dated 10/28/2015 has been

refunded, $83.04. The complainant’s order [redacted] dated 11/28/2015 has been

refunded, $78.65. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return any of

these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s annual membership fee [redacted] dated 2/13/2016 has been refunded, $34.95.
The complainant’s order [redacted] dated 6/10/2015 has been refunded, $69.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $123.11.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
 The complainant’s ambassador account has also been closed.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 1/19/2016 has been refunded, $134.91. This is minus the original $4.05 shipping charge per our preferred customer return policy.
The complainant’s order [redacted] dated 2/19/2016 has been refunded, $138.96. This refund is in full due to the order being canceled before shipment.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
The complainant’s account has been closed.
Please let me know if you need anything further.